Latest / Omni Talk Retail / Walmart Wants to Train 2.1 Million Employees on AI | Fast Five Shorts

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Walmart Wants to Train 2.1 Million Employees on AI | Fast Five Shorts · Omni Talk Retail

• 0:00
  Walmart
• 0:00
  has
• 0:00
  announced
• 0:00
  an
• 0:01
  ambitious
• 0:01
  plan
• 0:01
  to
• 0:01
  train
• 0:02
  all
• 0:02
  2.1
• 0:03
  million
• 0:03
  of
• 0:03
  its
• 0:04
  employees,
• 0:04
  from
• 0:05
  its
• 0:05
  tech
• 0:05
  team
• 0:06
  down
• 0:06
  to
• 0:06
  its
• 0:06
  in
• 0:07
  store
• 0:07
  greeters
• 0:08
  on
• 0:08
  artificial
• 0:09
  intelligence
• 0:09
  tools
• 0:10
  over
• 0:10
  the
• 0:10
  next
• 0:10
  few
• 0:10
  years,
• 0:11
  positioning
• 0:11
  Agentic
• 0:12
  AI
• 0:12
  as
• 0:13
  the
• 0:13
  backbone
• 0:13
  of
• 0:13
  its
• 0:14
  future
• 0:14
  retail
• 0:14
  operations
• 0:15
  strategy.
• 0:16
  According
• 0:16
  to
• 0:16
  CIO
• 0:17
  Dive,
• 0:18
  which
• 0:18
  I
• 0:18
  think
• 0:18
  may
• 0:18
  be
• 0:18
  the
• 0:19
  first
• 0:19
  time
• 0:19
  we've
• 0:19
  ever
• 0:19
  mentioned
• 0:20
  them
• 0:20
  on
• 0:20
  this
• 0:20
  show.
• 0:21
  The
• 0:21
  announcement
• 0:21
  was
• 0:22
  made
• 0:22
  by
• 0:22
  EVP
• 0:23
  and
• 0:23
  Chief
• 0:23
  People
• 0:23
  Officer
• 0:24
  Donna
• 0:24
  Morris
• 0:25
  at
• 0:25
  MIT
• 0:26
  Technology
• 0:26
  Review's
• 0:27
  MTech
• 0:28
  AI
• 0:28
  Summit.
• 0:29
  Chad,
• 0:29
  did
• 0:29
  you
• 0:29
  get
• 0:30
  your
• 0:30
  invite
• 0:30
  for
• 0:30
  that
• 0:30
  one?
• 0:31
  I
• 0:31
  didn't.
• 0:32
  Got
• 0:32
  lost.
• 0:32
  Lost
• 0:33
  in
• 0:33
  the
• 0:33
  mail.
• 0:33
  Yeah,
• 0:34
  the
• 0:34
  MTech
• 0:34
  AI
• 0:35
  Summit.
• 0:35
  Okay.
• 0:35
  I
• 0:35
  have
• 0:36
  to
• 0:36
  keep
• 0:36
  that
• 0:36
  on
• 0:36
  my
• 0:36
  radar
• 0:36
  screen
• 0:37
  for
• 0:37
  next
• 0:37
  year.
• 0:37
  Which
• 0:38
  essentially
• 0:38
  framed
• 0:39
  the
• 0:39
  initiative
• 0:39
  explicitly
• 0:40
  around
• 0:40
  removing
• 0:40
  friction
• 0:41
  from
• 0:41
  associates
• 0:42
  workflows
• 0:42
  and
• 0:42
  not
• 0:43
  replacing
• 0:43
  workers.
• 0:44
  AI
• 0:44
  certifications
• 0:45
  are
• 0:45
  currently
• 0:45
  open
• 0:46
  to
• 0:46
  associates
• 0:46
  in
• 0:47
  the
• 0:47
  US
• 0:47
  and
• 0:47
  Canada,
• 0:48
  1.7
• 0:49
  million
• 0:49
  of
• 0:49
  the
• 0:49
  company's
• 0:49
  workforce,
• 0:50
  and
• 0:50
  are
• 0:50
  offered
• 0:51
  through
• 0:51
  Walmart's
• 0:51
  internal
• 0:52
  associate
• 0:52
  facing
• 0:53
  platform
• 0:53
  called
• 0:54
  Squiggly.
• 0:55
  Yes,
• 0:56
  Squiggly.
• 0:56
  And
• 0:56
  I
• 0:57
  don't
• 0:57
  know
• 0:57
  about
• 0:57
  you
• 0:57
  Jeff,
• 0:57
  but
• 0:57
  I
• 0:58
  would
• 0:58
  love
• 0:58
  to
• 0:58
  have
• 0:58
  been
• 0:58
  a
• 0:58
  fly
• 0:59
  on
• 0:59
  the
• 0:59
  wall
• 0:59
  for
• 1:00
  that
• 1:00
  naming
• 1:00
  meeting.
• 1:01
  We
• 1:01
  do
• 1:01
  have
• 1:01
  to
• 1:01
  talk
• 1:02
  to.
• 1:02
  I
• 1:02
  love
• 1:02
  Walmart,
• 1:03
  but
• 1:03
  we
• 1:03
  have
• 1:03
  to
• 1:03
  talk
• 1:03
  about
• 1:03
  their
• 1:04
  names.
• 1:04
  Their
• 1:04
  names
• 1:04
  are
• 1:05
  a
• 1:05
  little
• 1:05
  bit
• 1:05
  crazy
• 1:05
  sometimes,
• 1:07
  but
• 1:07
  it
• 1:07
  was
• 1:07
  done
• 1:07
  in
• 1:07
  partnership
• 1:08
  with
• 1:08
  OpenAI
• 1:08
  and
• 1:09
  Google
• 1:09
  Gemini
• 1:10
  for
• 1:10
  role
• 1:11
  specific
• 1:12
  tracks.
• 1:13
  From
• 1:13
  a
• 1:13
  scale
• 1:14
  standpoint,
• 1:14
  training
• 1:14
  2.1
• 1:15
  million
• 1:15
  employees
• 1:16
  in
• 1:16
  AI
• 1:16
  skills
• 1:17
  will
• 1:17
  likely
• 1:17
  be
• 1:18
  the
• 1:18
  largest
• 1:19
  workforce
• 1:19
  transformation
• 1:20
  effort
• 1:21
  ever
• 1:21
  attempted
• 1:22
  in
• 1:22
  the
• 1:22
  history
• 1:22
  of
• 1:22
  retail,
• 1:23
  or
• 1:23
  arguably
• 1:24
  in
• 1:24
  any
• 1:25
  industry
• 1:25
  for
• 1:25
  that
• 1:26
  matter.
• 1:26
  Jen.
• 1:27
  So
• 1:27
  to
• 1:27
  close
• 1:27
  us
• 1:28
  out
• 1:28
  as
• 1:28
  our
• 1:28
  resident
• 1:29
  talent
• 1:29
  expert,
• 1:30
  what
• 1:30
  advice
• 1:30
  would
• 1:31
  you
• 1:31
  have
• 1:31
  to
• 1:31
  Walmart
• 1:32
  as
• 1:32
  it
• 1:32
  embarks
• 1:32
  on
• 1:33
  its
• 1:33
  effort
• 1:33
  to
• 1:34
  train
• 1:34
  its
• 1:34
  entire
• 1:35
  workforce
• 1:35
  of
• 1:35
  2.1
• 1:36
  million
• 1:37
  employees
• 1:37
  on
• 1:38
  AI.
• 1:39
  This
• 1:40
  one
• 1:40
  is
• 1:40
  so
• 1:41
  interesting
• 1:41
  because
• 1:42
  it's
• 1:43
  one
• 1:43
  of
• 1:43
  those,
• 1:43
  like,
• 1:44
  of
• 1:44
  course
• 1:44
  they
• 1:44
  have
• 1:45
  to
• 1:45
  do
• 1:45
  this.
• 1:45
  Of
• 1:46
  course
• 1:46
  we
• 1:46
  all
• 1:46
  have
• 1:47
  to
• 1:47
  be
• 1:47
  looking
• 1:47
  to
• 1:47
  train
• 1:48
  our
• 1:48
  employees
• 1:48
  on
• 1:48
  AI
• 1:49
  and
• 1:49
  the
• 1:49
  way
• 1:49
  we're
• 1:49
  going
• 1:50
  to
• 1:50
  use
• 1:50
  it
• 1:50
  in,
• 1:51
  in
• 1:51
  the
• 1:51
  world
• 1:51
  of
• 1:52
  the
• 1:52
  future,
• 1:52
  in
• 1:53
  the.
• 1:53
  We'll
• 1:53
  say
• 1:54
  the
• 1:54
  future
• 1:54
  of
• 1:54
  retail
• 1:55
  in
• 1:55
  this
• 1:55
  case.
• 1:55
  Right.
• 1:56
  And
• 1:57
  also
• 1:58
  I'm
• 1:58
  like,
• 1:59
  there's
• 1:59
  no
• 1:59
  way
• 1:59
  this
• 1:59
  plays
• 2:00
  out
• 2:00
  cleanly
• 2:02
  because
• 2:03
  we're
• 2:03
  training
• 2:03
  on
• 2:04
  AI.
• 2:04
  The
• 2:04
  challenge
• 2:05
  with
• 2:05
  AI.
• 2:05
  I
• 2:05
  was
• 2:06
  just
• 2:06
  talking
• 2:06
  to
• 2:06
  a
• 2:06
  CEO
• 2:07
  earlier
• 2:07
  this
• 2:07
  week
• 2:08
  about
• 2:08
  this.
• 2:08
  The
• 2:09
  challenge
• 2:09
  with
• 2:09
  AI
• 2:09
  is
• 2:10
  as
• 2:10
  soon
• 2:10
  as
• 2:10
  you
• 2:11
  train
• 2:11
  it,
• 2:11
  it's
• 2:11
  old,
• 2:12
  it's
• 2:12
  different.
• 2:13
  There's
• 2:14
  a
• 2:14
  new
• 2:14
  model,
• 2:15
  there's
• 2:15
  a
• 2:15
  new
• 2:15
  integration.
• 2:16
  It
• 2:17
  isn't
• 2:17
  something.
• 2:17
  And
• 2:18
  not
• 2:18
  that
• 2:18
  tech
• 2:18
  hasn't
• 2:19
  always
• 2:19
  been
• 2:19
  a
• 2:19
  little
• 2:19
  bit
• 2:20
  that
• 2:20
  way,
• 2:20
  but
• 2:20
  AI
• 2:20
  is
• 2:21
  just
• 2:21
  moving
• 2:21
  at
• 2:21
  the
• 2:21
  speed
• 2:22
  of
• 2:22
  light,
• 2:22
  right?
• 2:23
  So
• 2:23
  when
• 2:24
  you
• 2:24
  say
• 2:24
  things
• 2:24
  like
• 2:25
  AI
• 2:25
  certifications
• 2:26
  are
• 2:26
  available
• 2:27
  to
• 2:27
  employees.
• 2:29
  I
• 2:29
  think
• 2:29
  that's
• 2:29
  very
• 2:30
  meaningful.
• 2:30
  I
• 2:30
  think
• 2:30
  that's
• 2:30
  the
• 2:31
  way
• 2:31
  training
• 2:31
  departments
• 2:31
  have
• 2:32
  typically
• 2:32
  operated
• 2:33
  inside
• 2:33
  of
• 2:33
  retail.
• 2:34
  Like
• 2:34
  we
• 2:34
  come
• 2:34
  up
• 2:34
  with
• 2:35
  this
• 2:35
  certification
• 2:35
  program,
• 2:36
  they
• 2:36
  learn
• 2:36
  it,
• 2:36
  they're
• 2:37
  trained
• 2:37
  on
• 2:37
  it,
• 2:38
  we're
• 2:38
  done.
• 2:38
  Maybe
• 2:39
  there's
• 2:39
  a
• 2:39
  2.0
• 2:39
  next
• 2:40
  year.
• 2:41
  This
• 2:41
  is
• 2:41
  going
• 2:41
  to
• 2:41
  be
• 2:42
  very
• 2:42
  different.
• 2:42
  Like,
• 2:42
  I
• 2:43
  really
• 2:43
  feel
• 2:43
  for
• 2:44
  those
• 2:45
  internal
• 2:46
  training
• 2:46
  and
• 2:46
  development
• 2:46
  leaders
• 2:48
  on
• 2:48
  what
• 2:49
  on
• 2:49
  earth
• 2:49
  do
• 2:49
  we
• 2:49
  do
• 2:49
  with
• 2:49
  AI
• 2:50
  because
• 2:51
  it's
• 2:51
  very
• 2:51
  much
• 2:52
  individualized,
• 2:53
  like
• 2:54
  you
• 2:54
  can
• 2:54
  share
• 2:54
  how
• 2:55
  to
• 2:55
  use
• 2:55
  it
• 2:55
  and
• 2:55
  best
• 2:56
  practice,
• 2:57
  but
• 2:57
  that
• 2:57
  individual.
• 2:58
  Each
• 2:58
  employee,
• 2:59
  I
• 2:59
  believe,
• 2:59
  has
• 3:00
  to
• 3:00
  have
• 3:00
  the
• 3:00
  ownership
• 3:00
  and
• 3:01
  the
• 3:01
  curiosity
• 3:01
  to
• 3:02
  then
• 3:02
  continue
• 3:04
  learning
• 3:04
  because
• 3:05
  it's
• 3:05
  going
• 3:05
  to
• 3:05
  be
• 3:05
  different
• 3:05
  tomorrow
• 3:06
  and
• 3:06
  it's
• 3:06
  going
• 3:07
  to
• 3:07
  be
• 3:07
  have
• 3:07
  new
• 3:07
  data
• 3:08
  tomorrow.
• 3:09
  So
• 3:10
  what
• 3:10
  advice
• 3:11
  would
• 3:11
  I
• 3:11
  have
• 3:11
  for
• 3:12
  Walmart?
• 3:12
  I
• 3:12
  think
• 3:12
  they've
• 3:13
  got
• 3:13
  people
• 3:13
  much
• 3:14
  smarter
• 3:14
  than
• 3:14
  I
• 3:15
  in
• 3:15
  those
• 3:16
  seats
• 3:16
  that
• 3:16
  are
• 3:16
  figuring
• 3:17
  this
• 3:17
  out.
• 3:18
  But
• 3:18
  I
• 3:19
  would
• 3:19
  just
• 3:19
  say
• 3:19
  we
• 3:19
  need
• 3:20
  to
• 3:20
  be
• 3:21
  very
• 3:21
  cognizant
• 3:22
  about
• 3:23
  continued
• 3:24
  learning.
• 3:25
  I
• 3:25
  don't
• 3:25
  think
• 3:25
  it's
• 3:25
  a
• 3:25
  check
• 3:26
  mark
• 3:26
  and
• 3:26
  a
• 3:26
  certification.
• 3:27
  I
• 3:27
  think
• 3:27
  it's
• 3:27
  a
• 3:28
  how
• 3:28
  do
• 3:28
  we
• 3:28
  stay
• 3:28
  in
• 3:29
  front
• 3:29
  of
• 3:29
  this
• 3:30
  forever?
• 3:31
  I
• 3:32
  mean,
• 3:32
  forever.
• 3:32
  Such
• 3:32
  a
• 3:33
  scary
• 3:33
  word,
• 3:34
  right?
• 3:34
  But
• 3:34
  it's
• 3:34
  a
• 3:34
  forever
• 3:35
  project.
• 3:35
  It's
• 3:36
  not
• 3:36
  a
• 3:36
  one
• 3:36
  and
• 3:36
  done.
• 3:37
  Walmart's
• 3:37
  going
• 3:37
  to
• 3:37
  be
• 3:38
  done
• 3:38
  with
• 3:38
  this
• 3:38
  by
• 3:38
  2027.
• 3:40
  That
• 3:40
  doesn't
• 3:40
  make
• 3:41
  sense
• 3:41
  to
• 3:41
  me.
• 3:41
  I
• 3:41
  think
• 3:42
  it's
• 3:42
  more
• 3:42
  just
• 3:42
  a
• 3:42
  new
• 3:42
  way
• 3:43
  of
• 3:43
  business.
• 3:44
  Does
• 3:45
  that
• 3:45
  make
• 3:45
  sense,
• 3:45
  Chris?
• 3:46
  It
• 3:46
  does,
• 3:46
  it
• 3:47
  does.
• 3:47
  And
• 3:47
  yeah,
• 3:47
  and
• 3:47
  I
• 3:47
  don't
• 3:48
  think
• 3:48
  you
• 3:48
  should
• 3:48
  sell
• 3:48
  yourself
• 3:48
  short
• 3:49
  too,
• 3:49
  because
• 3:49
  I
• 3:49
  think
• 3:49
  this
• 3:49
  is
• 3:50
  a
• 3:50
  tough
• 3:50
  challenge
• 3:50
  for
• 3:50
  any
• 3:51
  executive
• 3:51
  who's
• 3:52
  facing
• 3:52
  it
• 3:52
  right
• 3:52
  now.
• 3:53
  I
• 3:53
  mean,
• 3:53
  I'm
• 3:53
  happy
• 3:53
  to
• 3:53
  jump
• 3:54
  in
• 3:54
  and
• 3:54
  help
• 3:54
  them.
• 3:54
  I'm
• 3:54
  just
• 3:55
  saying
• 3:55
  I'm
• 3:55
  certain,
• 3:57
  certain
• 3:57
  training
• 3:57
  and
• 3:57
  development
• 3:58
  teams
• 3:58
  across
• 3:58
  the
• 3:59
  nation
• 3:59
  are
• 3:59
  looking
• 3:59
  at
• 4:00
  this
• 4:00
  right
• 4:00
  now.
• 4:00
  Right
• 4:01
  on.
• 4:02
  How
• 4:02
  will
• 4:02
  we
• 4:02
  train
• 4:03
  and
• 4:03
  continue
• 4:04
  to
• 4:04
  train
• 4:05
  at
• 4:05
  the
• 4:06
  speed
• 4:06
  of
• 4:06
  light
• 4:06
  as
• 4:07
  we
• 4:07
  move
• 4:07
  forward?
• 4:08
  Yeah,
• 4:08
  yeah.
• 4:09
  And
• 4:09
  experience
• 4:09
  isn't
• 4:10
  something
• 4:10
  you
• 4:10
  have
• 4:10
  until
• 4:10
  after
• 4:11
  you
• 4:11
  need
• 4:11
  it,
• 4:11
  which
• 4:11
  is
• 4:11
  one
• 4:11
  of
• 4:12
  my
• 4:12
  favorite
• 4:12
  sayings
• 4:12
  of
• 4:13
  all
• 4:13
  time.
• 4:13
  And
• 4:13
  no
• 4:14
  one
• 4:14
  has
• 4:14
  experience
• 4:14
  on
• 4:15
  how
• 4:15
  to
• 4:15
  do
• 4:15
  this.
• 4:15
  No
• 4:16
  one.
• 4:17
  Somebody
• 4:17
  could
• 4:17
  try
• 4:17
  to
• 4:18
  tell
• 4:18
  you
• 4:18
  that
• 4:18
  they
• 4:18
  do,
• 4:18
  but
• 4:18
  they're,
• 4:19
  they're
• 4:19
  lying,
• 4:20
  bald
• 4:20
  face
• 4:20
  lying
• 4:21
  to
• 4:21
  you
• 4:21
  if
• 4:21
  that's
• 4:21
  the
• 4:21
  case.
• 4:23
  So,
• 4:23
  you
• 4:23
  know,
• 4:24
  Jed,
• 4:24
  I,
• 4:24
  the
• 4:24
  word
• 4:24
  that
• 4:24
  I,
• 4:25
  that
• 4:25
  I
• 4:25
  kept
• 4:25
  coming
• 4:26
  back
• 4:26
  to
• 4:26
  you
• 4:26
  and
• 4:26
  think
• 4:27
  about
• 4:27
  this
• 4:27
  headline
• 4:27
  was
• 4:28
  gargantuan.
• 4:28
  I
• 4:29
  mean,
• 4:29
  this
• 4:29
  is
• 4:29
  just
• 4:30
  a
• 4:30
  gargantuan
• 4:31
  effort.
• 4:32
  And
• 4:32
  I
• 4:32
  applaud
• 4:32
  the
• 4:33
  effort.
• 4:33
  I
• 4:33
  think
• 4:33
  like
• 4:33
  you
• 4:34
  said,
• 4:34
  it's
• 4:34
  something
• 4:35
  you
• 4:35
  have
• 4:35
  to
• 4:35
  do.
• 4:35
  And
• 4:36
  so
• 4:36
  I
• 4:36
  was
• 4:36
  trying
• 4:36
  to
• 4:36
  think
• 4:36
  back,
• 4:36
  like
• 4:37
  if
• 4:37
  I
• 4:37
  was,
• 4:37
  if
• 4:38
  I
• 4:38
  was
• 4:38
  an
• 4:38
  Executive
• 4:38
  sitting
• 4:39
  around
• 4:39
  with
• 4:39
  all
• 4:39
  the
• 4:40
  executives
• 4:40
  again
• 4:41
  and
• 4:41
  like,
• 4:41
  say,
• 4:41
  you
• 4:42
  know,
• 4:42
  back
• 4:42
  in
• 4:42
  my
• 4:42
  Target
• 4:42
  days
• 4:42
  and
• 4:43
  Target
• 4:43
  was
• 4:43
  thinking
• 4:43
  about
• 4:43
  doing
• 4:44
  this,
• 4:44
  I
• 4:44
  think
• 4:44
  what
• 4:44
  I
• 4:44
  would
• 4:44
  have
• 4:45
  said
• 4:45
  to
• 4:45
  them
• 4:46
  is.
• 4:46
  Or
• 4:46
  the.
• 4:46
  Or
• 4:46
  the
• 4:47
  2
• 4:47
  cents
• 4:47
  I
• 4:48
  would
• 4:48
  have
• 4:48
  thrown
• 4:48
  in,
• 4:48
  which
• 4:48
  maybe
• 4:49
  it's
• 4:49
  not
• 4:49
  even
• 4:49
  worth
• 4:49
  2
• 4:50
  cents,
• 4:51
  would
• 4:51
  have
• 4:51
  been
• 4:52
  go
• 4:52
  slow
• 4:52
  and
• 4:52
  be
• 4:53
  deliberate.
• 4:54
  And
• 4:55
  here's
• 4:55
  the
• 4:55
  other
• 4:55
  point
• 4:55
  I
• 4:56
  would
• 4:56
  make.
• 4:56
  I
• 4:56
  would
• 4:56
  also
• 4:56
  start
• 4:57
  from
• 4:57
  the
• 4:57
  top
• 4:58
  down
• 4:58
  and
• 4:59
  roll
• 4:59
  out
• 4:59
  the
• 4:59
  training
• 5:00
  from
• 5:00
  there.
• 5:00
  And
• 5:00
  the
• 5:00
  reason
• 5:01
  I
• 5:01
  say
• 5:01
  that
• 5:01
  is
• 5:01
  because
• 5:03
  the
• 5:03
  leaders
• 5:04
  have
• 5:04
  to
• 5:04
  understand
• 5:04
  it
• 5:05
  themselves
• 5:06
  in
• 5:06
  order
• 5:06
  to
• 5:06
  help
• 5:07
  guide
• 5:07
  their
• 5:07
  teams.
• 5:08
  If
• 5:08
  you
• 5:08
  have
• 5:08
  everyone
• 5:09
  learning
• 5:09
  everything
• 5:10
  all
• 5:10
  at
• 5:10
  once,
• 5:11
  I
• 5:11
  feel
• 5:11
  like
• 5:11
  it
• 5:11
  could
• 5:11
  just
• 5:12
  create
• 5:12
  cultural
• 5:12
  confusion
• 5:14
  and
• 5:14
  a
• 5:14
  lot
• 5:14
  of
• 5:14
  uncertainty
• 5:16
  and
• 5:16
  certainty
• 5:17
  in
• 5:17
  your
• 5:17
  job
• 5:17
  and
• 5:18
  understanding
• 5:18
  what
• 5:18
  you
• 5:18
  have
• 5:18
  to
• 5:19
  do
• 5:19
  every
• 5:19
  day
• 5:20
  and
• 5:20
  what's
• 5:20
  asked
• 5:20
  of
• 5:21
  you
• 5:21
  is
• 5:21
  really
• 5:22
  important.
• 5:22
  So
• 5:23
  I
• 5:23
  wouldn't
• 5:23
  want
• 5:23
  to
• 5:23
  rush
• 5:24
  this
• 5:24
  and
• 5:24
  get
• 5:24
  that
• 5:25
  out
• 5:25
  of
• 5:25
  whack,
• 5:26
  especially
• 5:27
  when
• 5:27
  things
• 5:27
  are
• 5:27
  going
• 5:28
  so
• 5:28
  well
• 5:29
  at
• 5:29
  Walmart.
• 5:30
  So
• 5:30
  I'd
• 5:30
  just
• 5:30
  be
• 5:31
  very
• 5:31
  slow
• 5:31
  and
• 5:31
  deliberate
• 5:31
  and
• 5:32
  I'd
• 5:32
  probably
• 5:32
  go
• 5:32
  more
• 5:32
  top
• 5:32
  down
• 5:33
  than
• 5:33
  bottoms
• 5:33
  up
• 5:33
  on
• 5:34
  this.
• 5:35
  I
• 5:35
  think
• 5:35
  it's
• 5:35
  interesting
• 5:36
  you
• 5:36
  say
• 5:36
  slow
• 5:36
  and
• 5:37
  deliberate
• 5:37
  because
• 5:38
  slow,
• 5:38
  it
• 5:38
  doesn't
• 5:39
  feel
• 5:39
  like
• 5:39
  you
• 5:39
  can
• 5:39
  move
• 5:40
  slow
• 5:40
  in
• 5:41
  the
• 5:41
  world
• 5:41
  of
• 5:41
  AI.
• 5:41
  Like,
• 5:41
  oh,
• 5:42
  we're
• 5:42
  behind
• 5:42
  if
• 5:42
  we're
• 5:43
  not
• 5:43
  using
• 5:43
  this
• 5:43
  new
• 5:43
  version
• 5:44
  5.0.
• 5:45
  That
• 5:45
  does
• 5:45
  eight
• 5:45
  other
• 5:45
  things.
• 5:47
  However,
• 5:47
  I
• 5:48
  agree
• 5:48
  with
• 5:49
  you
• 5:49
  on
• 5:49
  the
• 5:49
  slow,
• 5:49
  because
• 5:50
  what
• 5:50
  we're
• 5:50
  going
• 5:50
  to
• 5:51
  see
• 5:51
  and
• 5:51
  what
• 5:51
  I've
• 5:51
  already
• 5:52
  seen
• 5:52
  is
• 5:52
  this
• 5:54
  fatigue
• 5:55
  around
• 5:55
  change.
• 5:56
  We've.
• 5:56
  We're
• 5:57
  all
• 5:57
  used
• 5:57
  to
• 5:57
  change.
• 5:57
  The
• 5:58
  only
• 5:58
  thing
• 5:58
  that's
• 5:58
  certain
• 5:58
  is
• 5:59
  change.
• 5:59
  Right,
• 5:59
  we
• 6:00
  know
• 6:00
  that.
• 6:01
  And
• 6:02
  if
• 6:02
  you're
• 6:03
  constantly
• 6:03
  pinging
• 6:04
  like,
• 6:04
  there's
• 6:04
  this
• 6:04
  new
• 6:05
  way,
• 6:05
  hey,
• 6:05
  guys,
• 6:05
  there's
• 6:05
  a
• 6:05
  new
• 6:06
  way.
• 6:06
  We're
• 6:06
  going
• 6:06
  to
• 6:06
  train
• 6:06
  you
• 6:06
  on
• 6:07
  this
• 6:07
  today.
• 6:07
  Like,
• 6:08
  it
• 6:08
  has
• 6:08
  to
• 6:08
  be
• 6:08
  constant,
• 6:09
  but
• 6:09
  at
• 6:09
  the
• 6:09
  same
• 6:10
  time,
• 6:11
  the
• 6:11
  word
• 6:11
  you
• 6:12
  use,
• 6:12
  deliberate.
• 6:12
  Like,
• 6:13
  we
• 6:13
  have
• 6:13
  to
• 6:13
  think
• 6:13
  long
• 6:13
  and
• 6:14
  hard
• 6:14
  about
• 6:14
  where
• 6:14
  AI
• 6:15
  can
• 6:15
  make
• 6:16
  the
• 6:16
  biggest
• 6:16
  impact
• 6:17
  and
• 6:17
  where
• 6:17
  human
• 6:18
  interaction
• 6:18
  needs
• 6:19
  to
• 6:19
  stay
• 6:19
  as
• 6:20
  is.
• 6:21
  Because
• 6:21
  I
• 6:21
  think
• 6:22
  there
• 6:22
  will
• 6:22
  be
• 6:22
  some
• 6:22
  that
• 6:22
  win
• 6:23
  by
• 6:23
  not
• 6:24
  moving
• 6:24
  forward
• 6:24
  with
• 6:25
  all
• 6:25
  of
• 6:25
  the
• 6:25
  AI.
• 6:26
  Like,
• 6:26
  there
• 6:26
  are
• 6:26
  places
• 6:27
  we
• 6:27
  can
• 6:27
  use
• 6:27
  it
• 6:28
  and
• 6:28
  places
• 6:28
  we
• 6:28
  shouldn't.
• 6:29
  And
• 6:29
  I
• 6:29
  think
• 6:29
  it's
• 6:29
  really
• 6:30
  important
• 6:30
  for
• 6:30
  businesses
• 6:30
  to
• 6:31
  be
• 6:31
  very
• 6:31
  clear
• 6:31
  about
• 6:32
  their
• 6:33
  intent
• 6:33
  on
• 6:33
  where
• 6:33
  we
• 6:34
  do
• 6:34
  not
• 6:36
  put
• 6:37
  AI
• 6:37
  into
• 6:37
  the
• 6:38
  process,
• 6:38
  if
• 6:38
  that
• 6:39
  makes
• 6:39
  sense.
• 6:40
  It
• 6:40
  does.
• 6:40
  And
• 6:40
  I
• 6:41
  think
• 6:41
  it's
• 6:41
  a
• 6:41
  great
• 6:41
  point
• 6:41
  to
• 6:41
  end
• 6:42
  on
• 6:42
  because
• 6:42
  I
• 6:42
  think,
• 6:42
  you
• 6:42
  know,
• 6:43
  the
• 6:44
  value
• 6:44
  of
• 6:44
  historical
• 6:45
  perspective
• 6:45
  is
• 6:45
  also
• 6:45
  important.
• 6:46
  And
• 6:46
  so
• 6:46
  you
• 6:46
  and
• 6:47
  I
• 6:47
  also
• 6:47
  live
• 6:47
  through
• 6:48
  the
• 6:48
  E
• 6:49
  commerce
• 6:49
  boom
• 6:51
  of
• 6:51
  the
• 6:51
  past,
• 6:51
  you
• 6:51
  know,
• 6:52
  since
• 6:52
  the
• 6:52
  mid-90s.
• 6:54
  And
• 6:54
  I
• 6:54
  think
• 6:55
  the
• 6:55
  thing,
• 6:55
  the
• 6:55
  point
• 6:56
  I
• 6:56
  would
• 6:56
  make
• 6:56
  to
• 6:56
  what
• 6:56
  you
• 6:56
  Just
• 6:57
  said
• 6:57
  is
• 6:57
  slow
• 6:58
  is
• 6:58
  very
• 6:58
  different
• 6:59
  than
• 6:59
  dismissive.
• 7:00
  I
• 7:00
  think
• 7:01
  what
• 7:01
  got
• 7:01
  companies
• 7:02
  in
• 7:02
  trouble
• 7:02
  during
• 7:03
  E
• 7:03
  commerce
• 7:03
  was
• 7:03
  they
• 7:04
  were
• 7:04
  dismissive
• 7:04
  of
• 7:05
  it
• 7:05
  and
• 7:05
  just
• 7:06
  said,
• 7:06
  we're
• 7:06
  not
• 7:06
  going
• 7:06
  to
• 7:06
  do
• 7:07
  it.
• 7:07
  It's
• 7:07
  fine.
• 7:08
  We'll
• 7:08
  just
• 7:09
  put
• 7:09
  it
• 7:09
  to
• 7:09
  the
• 7:09
  side,
• 7:10
  let
• 7:10
  other
• 7:10
  people
• 7:11
  deal
• 7:11
  with
• 7:11
  it.
• 7:11
  And
• 7:11
  then
• 7:12
  many
• 7:12
  of
• 7:12
  those
• 7:12
  companies
• 7:12
  are
• 7:13
  gone.
• 7:13
  And
• 7:14
  so
• 7:14
  I
• 7:14
  think
• 7:14
  with
• 7:14
  AI,
• 7:14
  you
• 7:15
  have
• 7:15
  to
• 7:15
  be
• 7:15
  invested
• 7:16
  in
• 7:16
  it
• 7:16
  and
• 7:16
  want
• 7:17
  to
• 7:17
  apply
• 7:17
  it
• 7:18
  and
• 7:18
  wholeheartedly
• 7:19
  be
• 7:20
  all
• 7:20
  in
• 7:20
  on
• 7:20
  it.
• 7:21
  But
• 7:21
  to
• 7:21
  your
• 7:22
  point,
• 7:22
  how
• 7:22
  do
• 7:22
  you
• 7:23
  tackle
• 7:23
  it
• 7:23
  and
• 7:23
  roll
• 7:24
  it
• 7:24
  out?
• 7:24
  I
• 7:24
  think
• 7:24
  you
• 7:24
  have
• 7:24
  to
• 7:25
  be
• 7:25
  slow
• 7:25
  and
• 7:25
  deliberate
• 7:26
  and
• 7:26
  take
• 7:26
  off
• 7:27
  and
• 7:27
  bite
• 7:27
  it
• 7:27
  off
• 7:27
  with
• 7:28
  what
• 7:28
  you're
• 7:28
  able
• 7:28
  to
• 7:29
  bite
• 7:29
  off
• 7:29
  because
• 7:30
  you're
• 7:30
  still
• 7:30
  going
• 7:30
  to
• 7:30
  get
• 7:30
  the
• 7:31
  value
• 7:31
  from
• 7:31
  that.
• 7:31
  That's
• 7:32
  how
• 7:32
  I
• 7:32
  think
• 7:32
  of
• 7:32
  it.
• 7:33
  Yeah.
• 7:34
  And,
• 7:34
  and
• 7:34
  just
• 7:34
  one
• 7:34
  last
• 7:35
  note
• 7:35
  here.
• 7:35
  I
• 7:36
  have
• 7:36
  tried
• 7:36
  to
• 7:36
  wrap
• 7:36
  my
• 7:37
  head
• 7:37
  around
• 7:37
  in
• 7:37
  many
• 7:37
  conversations
• 7:38
  like
• 7:38
  whose
• 7:39
  responsibility
• 7:40
  is
• 7:40
  this?
• 7:42
  And
• 7:42
  I
• 7:43
  don't
• 7:43
  know.
• 7:44
  It
• 7:44
  is
• 7:44
  different
• 7:45
  in
• 7:45
  every
• 7:45
  organization
• 7:47
  because
• 7:47
  is
• 7:48
  it,
• 7:48
  is
• 7:48
  it
• 7:48
  the
• 7:49
  CTO
• 7:50
  talking
• 7:50
  about
• 7:50
  the
• 7:51
  tech
• 7:51
  side
• 7:51
  of
• 7:51
  the
• 7:52
  things?
• 7:52
  Is
• 7:52
  it
• 7:52
  the
• 7:52
  chro
• 7:53
  to
• 7:53
  figure
• 7:54
  out
• 7:54
  how
• 7:54
  do
• 7:54
  we
• 7:54
  develop
• 7:55
  our
• 7:55
  teams
• 7:56
  to
• 7:56
  like,
• 7:57
  make
• 7:58
  sure
• 7:58
  they're
• 7:58
  in
• 7:58
  implementing
• 7:59
  these
• 7:59
  AI
• 8:00
  pieces?
• 8:00
  Is
• 8:01
  it
• 8:01
  each
• 8:01
  and
• 8:01
  every
• 8:02
  division
• 8:02
  or
• 8:03
  department
• 8:03
  like
• 8:03
  you
• 8:03
  and
• 8:03
  I
• 8:04
  have
• 8:04
  talked
• 8:04
  about,
• 8:04
  Chris,
• 8:04
  where
• 8:05
  it's
• 8:05
  like,
• 8:05
  no,
• 8:05
  every
• 8:06
  department
• 8:06
  head
• 8:06
  needs
• 8:07
  to
• 8:07
  be
• 8:07
  thinking
• 8:07
  about
• 8:08
  how
• 8:08
  they
• 8:08
  can
• 8:08
  use
• 8:08
  it
• 8:08
  in
• 8:09
  their
• 8:09
  space.
• 8:10
  But
• 8:10
  it
• 8:10
  is
• 8:10
  a
• 8:10
  job
• 8:10
  in
• 8:11
  itself
• 8:11
  to
• 8:11
  be
• 8:12
  exploring
• 8:12
  all
• 8:13
  of
• 8:13
  these
• 8:13
  options
• 8:14
  and
• 8:15
  understanding
• 8:16
  where
• 8:16
  they
• 8:16
  could
• 8:17
  fit
• 8:17
  in
• 8:17
  the
• 8:17
  process.
• 8:18
  So
• 8:19
  it's
• 8:19
  almost
• 8:19
  like
• 8:20
  we
• 8:20
  need
• 8:20
  like
• 8:20
  a
• 8:21
  head
• 8:21
  of
• 8:21
  marketing
• 8:22
  and
• 8:22
  then
• 8:22
  a,
• 8:23
  a
• 8:23
  pseudo
• 8:24
  what's
• 8:25
  next
• 8:25
  for
• 8:25
  AI
• 8:26
  position.
• 8:26
  Right.
• 8:27
  In
• 8:27
  every
• 8:27
  department.
• 8:28
  That
• 8:28
  is
• 8:28
  their
• 8:29
  support
• 8:29
  in
• 8:29
  exploring
• 8:30
  that.
• 8:31
  Because
• 8:31
  it,
• 8:32
  it's
• 8:33
  very,
• 8:33
  the
• 8:33
  lines
• 8:34
  are
• 8:34
  very
• 8:34
  blurred
• 8:34
  on
• 8:34
  whose
• 8:35
  responsibility
• 8:35
  it
• 8:36
  can
• 8:36
  be
• 8:36
  because
• 8:36
  of
• 8:37
  the
• 8:37
  way
• 8:37
  it
• 8:37
  works
• 8:37
  and
• 8:38
  the
• 8:38
  way
• 8:38
  employees
• 8:39
  interface
• 8:40
  with
• 8:40
  it.
• 8:41
  And
• 8:41
  it
• 8:42
  starts
• 8:42
  at
• 8:42
  the
• 8:42
  top.
• 8:42
  I
• 8:43
  mean,
• 8:43
  it
• 8:43
  really
• 8:43
  does.
• 8:43
  Like,
• 8:43
  if
• 8:44
  your
• 8:44
  CEO
• 8:44
  doesn't
• 8:45
  understand
• 8:45
  it.
• 8:46
  Yes.
• 8:46
  Which
• 8:47
  is
• 8:47
  why
• 8:47
  it
• 8:47
  was
• 8:47
  publicly
• 8:48
  said
• 8:48
  that
• 8:48
  Doug
• 8:49
  McMillan
• 8:49
  stepped
• 8:49
  down
• 8:50
  and
• 8:50
  they
• 8:50
  felt
• 8:50
  John
• 8:50
  Furneaux
• 8:51
  was
• 8:51
  the
• 8:51
  right
• 8:51
  one
• 8:51
  because
• 8:52
  they
• 8:52
  felt
• 8:52
  he
• 8:52
  was
• 8:52
  the
• 8:53
  right
• 8:53
  one
• 8:53
  to
• 8:54
  lead
• 8:54
  Walmart
• 8:55
  into
• 8:55
  this
• 8:55
  next
• 8:55
  age
• 8:55
  of
• 8:56
  AI.
• 8:56
  And
• 8:57
  it
• 8:57
  starts
• 8:57
  there.
• 8:57
  And
• 8:58
  for
• 8:58
  what
• 8:58
  it's
• 8:59
  worth,
• 8:59
  I
• 8:59
  could
• 8:59
  not
• 8:59
  believe
• 9:00
  just
• 9:00
  the,
• 9:01
  the,
• 9:01
  the,
• 9:02
  the
• 9:02
  wonderful
• 9:03
  things
• 9:03
  people
• 9:03
  had
• 9:04
  to
• 9:04
  say
• 9:04
  about
• 9:04
  John.
• 9:04
  I
• 9:05
  mean,
• 9:05
  I
• 9:05
  love
• 9:05
  the
• 9:05
  man,
• 9:05
  but
• 9:06
  the
• 9:06
  wonderful
• 9:06
  things
• 9:06
  people
• 9:07
  had
• 9:07
  to
• 9:07
  say
• 9:07
  about
• 9:07
  him
• 9:08
  at
• 9:08
  all
• 9:08
  the
• 9:08
  conferences
• 9:09
  I
• 9:09
  was
• 9:09
  at
• 9:09
  the
• 9:10
  past
• 9:10
  few
• 9:10
  weeks
• 9:10
  as
• 9:10
  they
• 9:11
  really
• 9:11
  believe
• 9:11
  he's
• 9:11
  the
• 9:12
  right
• 9:12
  person
• 9:12
  to
• 9:12
  do
• 9:12
  that.
• 9:13
  And,
• 9:13
  and
• 9:13
  you're
• 9:13
  right,
• 9:13
  Jen.
• 9:14
  I
• 9:14
  mean,
• 9:14
  it
• 9:14
  starts,
• 9:15
  it
• 9:15
  starts
• 9:15
  there.