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Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com
Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients understand the new consumer and uncover innovation opportunities through their reports and trend watching services.
David joins me today to talk about their September 2014 Trend Briefing - The Future Of Customer Service: Five trends that will redefine great service in 2015 and beyond.
This interview follows on from my recent interview: Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia – and is number…
The skinny
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