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How FedEx Pivoted From Overnight Letters to E-Commerce Logistics
In this episode of The Pivot Podcast, Lucas and Luna explore how FedEx reinvented itself as the global e-commerce logistics backbone. They trace the company's journey from its overnight-letter heyday in the 1980s through the near-death experience after the email killed the letter, to the strategic pivot that turned FedEx into an AI-powered logistics network handling 16 million packages daily. The conversation centers on the 2016 decision to build FedEx Ground's automated hubs — a bet that cost $1.5 billion but cut per-package cost by 30 percent. They also discuss the challenge from…
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