138 - Day One Done Right: Creating Connection That Leads to Retention

Build Your Remarkable Practice for Chiropractors · Oct 22, 2026 · 47m

What makes a great first chiropractic visit, and why does it matter so much for patient retention? Dr. Lona and Dr. Andrew explore how day one sets the foundation for trust, connection, and a long-term patient relationship. They discuss why understanding a patient's story matters more than rushing into education, how asking the right questions reveals what someone truly wants from care, and why listening often creates more value than talking. They also share a simple personalized video strategy to improve appointment attendance and a practical way to connect patient goals to the next steps in…