How to Use Disney's Customer Experience Secrets to Boost Retention with Vance Morris (#83)
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It costs 6 times more to win a new customer than to keep one, yet most businesses have zero retention budget. In this episode, we break down how to build a Disney-level customer experience, why documented systems add real value to your exit multiple, and the retention tactics that turn buyers into lifelong clients, with Vance Morris.
Vance spent a decade as a senior leader at Walt Disney World and is now one of the most…
The skinny
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