Fix the Process Before the AI: Prakash Kota of UKG

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) · Oct 22, 2026 · 35m

AI layered onto a broken process doesn’t fix the process; it just runs it faster. Prakash Kota spent his first 18 months at UKG consolidating two legacy companies into unified CRM, ERP, and data systems before any AI conversation began. Now, as Chief Transformation Officer, he is shifting the question from “what tools can we deploy?” to “what outcome are we trying to reach?” That discipline extends to the customer funnel, where AI-assembled signals travel with a prospect through every handoff, and to sales reps, where an autonomous assistant pushes pre-meeting…