Latest / The Chief Customer Officer Podcast
EP035: AI Leverage, the 24/7 Mindset, and the Value Era w/ Ziv Peled
Ziv Peled, Chief Customer Officer and Chief AI Officer at AppsFlyer, joins Jay to unpack how a $500M+ ARR company moved everyone to Claude, built its own AI stack, and now measures every role by "AI leverage." Plus: why Salesforce should resell Claude, and why FDE really means net dollar retention.
KEY TAKEAWAYS
Everyone is a builder now: Building isn't writing software. It's workflows, skills, and automations, and leaders have to be hands-on to know what their teams need.
Work 24/7 without working 24/7: Split work between you and AI, keep agents busy around the clock, and step in for a quick…
The skinny
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