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5 Reasons Why Freight Brokers Lose Shippers and How to Avoid Them!
It's very hard to find a good shipper/customer, and it's much harder when we lose them. So, In this Freight Broker Boot Camp episode, I share with you 5 reasons why freight brokers and freight agents lose shippers. I will also discuss how your freight brokerage can avoid these mistakes in order to retain shipping customers. Enjoy!
Timestamps:
[00:08] Quick Introduction
[00:26] Reason #1 - Failing to develop multiple relationships within the shipper
[02:26] Reason #2 - Over promising & Under-delivering
[03:29] Reason #3 - Poor communications
[04:59] Reason #4 - Not acting on customer feedback…
The skinny
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