Unified CX with Nextiva: How UCaaS, CCaaS & AI Connect Voice, Chat, SMS and Contact Centers
What does it actually take to deliver a unified customer experience across voice, chat, SMS, AI, and contact center environments?
In this episode of The Tech Matchmaker, Gina sits down with Aaron Meyer, Partner Manager at Nextiva, to explore how cloud communications platforms are evolving — and what “unified CX” really means for SMB, mid-market, and enterprise organizations.
Aaron explains how Nextiva has grown from a voice-first VoIP provider into a global UCaaS and CCaaS platform, supporting multi-channel customer engagement while maintaining flexibility, compliance, and cost efficiency…
The skinny
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