Warnings AI tools could be giving out bad or incorrect advice
It turns out artificial intelligence might not be that intelligent when it comes to making complaints according to a consumer watchdog. The Insurance and Financial Services Ombudsman is warning people to beware of AI tools hallucinating and gving bad or incorrect advice. It said artifical intelligence can make the process frustrating for people when the reality doesn't match up to the expectations that AI has raised. Insurance and Financial Services Ombudsman Karen Stevens spoke to Lisa Owen.
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