Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How UPS Turned Reverse Logistics Into Profit
Most companies treat returns as a cost center to be minimized. But United Parcel Service flipped the script by treating reverse logistics as a revenue engine. In this episode, we explore how UPS built a dedicated network for handling returned goods, turning what used to be dead weight into a profitable service line. We look at the specific operational shifts they made in sorting centers and the data insights that allowed them to resell returned items faster than competitors. This is not just about saving money on shipping; it is about capturing value that was previously lost to waste. Join us…
The skinny
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