The Data That Stops Wasted Follow-Ups (and Saves Your BDC) with Kristine Lentz
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What if one number could cut burnout, fix your follow-up, and turn “lost” leads into lifetime service customers?
Kristine Lentz from Urban Science joins Auto Collabs for her first-ever podcast—and promptly makes everyone smile while talking about the least smiley topic in retail: customer defection. From starting in support to leading a team, Kristine lays out how dealers can spot where customers slip away, why our instincts often lie, and how to turn cold data into warm conversations that actually convert.
We get into the uncomfortable stuff—ego vs evidence, “those lead…
The skinny
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