Why We Should Reframe Culture as a Design Challenge / Dan Szuc / Episode #239
What is the thing biggest stopping you from doing meaningful work...
When I listen to the service design professionals around me, it's often not the tools or methods they have access to.
Rather, and you might recognize this, its often the organizational culture that's the biggest roadblock.
Culture isn't the set of company values that are displayed on the wall. If only things were so simple
Culture is materialized by actions. It's made up of the lived experiences of the people doing the work day in and day out.
So, if the existing org culture is a roadblock, how can we change it?
Because as…
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