Latest / Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights / The Secret to Guest Loyalty? It Starts with a Great Mattress

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The Secret to Guest Loyalty? It Starts with a Great Mattress · Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights

• 0:00
  Hot tubs are quite important for families, for couples, groups.
• 0:03
  They really shout about these things, which helps them command
• 0:06
  a higher room rate. Unless you do that, you're not
• 0:08
  going to understand what that overnight experience feels like.
• 0:11
  Hello and welcome to the Host Planet podcast.
• 0:14
  My name's James Farley, the founder of Host Planet.
• 0:17
  Today we're going to be talking about upselling and making your
• 0:21
  short term rental shoppable. What if there was a way for your
• 0:25
  guests to buy the amazing mattress that they've slept on
• 0:29
  or the amazing towels that they've used in the bathroom, or
• 0:32
  brilliant kitchen products or even a Peloton bike?
• 0:36
  That's what we're going to be chatting today about with Joanne
• 0:39
  Hedges, the Co founder of Libby. That stands for Love it, Buy it.
• 0:44
  It's a fab episode. Lots in there about branding and
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  upselling and how you can provide an amazing guest
• 0:50
  experience. Joe, where are short term rental
• 0:59
  hosts falling short when it comes to building loyalty?
• 1:04
  OK, this is interesting. So I think the the kind of the
• 1:08
  six to 12 months that we've been really immersing ourselves in
• 1:11
  the short term rental industry. I think there's loads to learn
• 1:14
  here because it's such a personal space.
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  It's so different to booking a hotel and I think guests
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  expectations are almost more than their home.
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  You know, they want a better experience in their home.
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  You're spending two, three, £400 for a weekend away on arrival,
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  you're expecting nice things, nice interiors, you know, open
• 1:33
  that door and get that instant surprise and delight I want to
• 1:36
  be here feeling. And I think the disconnect comes
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  from the fact that as consumers we spend so much more money now
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  at home on lavish coffee machines, lovely shower gem hot
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  tubs in the back garden aren't uncommon nowadays, you know.
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  So I think, you know, as a property owner, it's quite a
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  hard thing to achieve that, but making sure that you're paying
• 1:55
  attention to those small details, you know, and making
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  sure you've got some lovely bits of art, throws, cushions,
• 2:00
  candles in there really can make a difference to the guest
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  holiday memories, et cetera. How important do you think it is
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  for owners to actually stay in their rentals to to understand
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  the experience that they're providing?
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  Hugely, hugely. I think unless you do that,
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  you're not going to understand what that overnight experience
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  feels like. One of the things for me staying
• 2:22
  in a short term rental is not having a nice coffee mug.
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  I know it sounds really, really particular, but I like coffee.
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  I like a nice mug, also like a nice wine glass.
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  So it's those tiny little details.
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  We come from a retail background and that mantra retail is detail
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  that applies to any industry, you know, So it's just taking
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  that time to kind of walk around your property, see what rooms
• 2:43
  are lacking, see, see what things are not in your
• 2:45
  cupboards. You know what?
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  What do you need to replenish on a regular basis?
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  OK, real talk now for all you hosts out there, you know that
• 2:52
  moment when your guest messages you again with hey, what's the
• 2:56
  Wi-Fi code? Or you're staring at 5 different
• 2:59
  calendars wondering if you've accidentally double booked the
• 3:02
  cottage. Yes, we've all been there.
• 3:05
  That's why here at Hostplanner we recommend Housefully.
• 3:08
  It's basically your rentals control centre.
• 3:11
  It handles bookings across all the big platforms, syncs your
• 3:15
  calendars to ensure there are no double bookings, automates guest
• 3:18
  messages, and even creates these really slow digital guidebooks
• 3:22
  that stop all the repeat questions.
• 3:24
  Honestly, it just makes your life easier and keeps your
• 3:28
  guests happier, helping you achieve those all important five
• 3:32
  star reviews. And here is a little bonus.
• 3:35
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• 3:38
  on boarding the Housefulies property management software and
• 3:42
  30% off digital guidebooks for life.
• 3:45
  Just hit the link in the show notes and and use the codes
• 3:48
  Planet 500 for the PMS and House Planet GB for the guide books.
• 3:54
  And if you'd like a proper walkthrough, there's also a link
• 3:57
  to book a demo with Frank Bosey from House Philly.
• 4:00
  He will show you how it's all works.
• 4:03
  Less stress, more bookings sorted with House Philly.
• 4:07
  You mentioned hotels there at the start.
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  What do you think short term rental operators can learn from
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  the hotel industry? So we work with hotels have done
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  for the last four years or so, 10 years for with crews.
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  So really immersed in that holiday retail and that's our
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  backgrounds. I think what hotels do a good
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  job at, I'm not saying they do a brilliant job, but where they
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  invest in things like premium linens, mattresses that are, you
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  know, hotel quality grade for the best night's sleep.
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  They really shout about these things, which helps them command
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  a higher room rate. I think adding things, one of
• 4:42
  the things I hear a lot in short term rental and on your podcasts
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  in particular is about putting better imagery up there to get
• 4:49
  better reviews, rank higher, get your bookings in there.
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  But ultimately, no matter how good the photograph or the
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  photographer as such, if you've not got a nice environment, the
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  photo's not going to look great. So, you know, add in those
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  things like I keep mentioning, it's those blankets, candles,
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  art, you know, make that space look good.
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  It might even be as simple as a nice vase with flowers.
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  You know, it's just making that space look a little bit more
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  enticing and engaging. And hotels, yeah, they, they do
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  a good job of selling what brand partners?
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  Because I think what brands do as well is it creates trust, it
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  creates loyalty, quality. You know, I'm going to somewhere
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  that's invested in lots of town amenities.
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  It's invested in 300 dead count linen.
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  So yeah, I think brands can add a lot of weight to your property
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  as well. I think if you wanna get the
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  guests, you gotta have the great photos.
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  If you want to keep them, you gotta have a great mattress
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  'cause they they gotta have a good night's sleep.
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  I remember ages ago asking Mark Simpson what was his number one.
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  So if he said get a good mattress and, and it's something
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  that I think a lot of owners probably don't prioritize, they
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  might get like a bog standard one or just like middle of the
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  road from IKEA or something like that.
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  But of course it is so important.
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  It's a night sleep, right? That's it and sometimes shames
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  it even comes from the spare room that's not used.
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  So the mattresses move from home into short term rental.
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  Now that's fine if you're starting out and I appreciate
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  that budgets can be low. People don't have the money.
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  And what I'm speaking about today, it doesn't have to be
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  huge investments, but when you do make those big investments,
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  they typically last you a lot longer.
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  Again, command hire room rates, you're not replenishing all the
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  time, you know so and you're getting better reviews.
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  So ultimately, in the long run, it will last, and I think that's
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  important to realize too. What do you think short term
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  rental operators can do to really stand out in such a
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  competitive industry? Definitely.
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  I think it's really interesting talk about it kind of
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  experiential upselling a lot in the industry, you know, whether
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  that's private chefs, guided tours, etcetera.
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  But I think we fail to think about when the guest is
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  physically sat in that room at night, you know, or in the
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  living space, you know, what are they doing to make the
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  experience in property as well. So, and again, it sounds
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  repetitive, but it is my business that is about, you
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  know, the end of the night is someone wanting to pour a little
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  bit of whiskey into a nice glass.
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  That's a memory for someone, you know, the smell that they light
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  in that camp candle, that room, Arona will remind them of their
• 7:12
  stay of your property. You know, So I think standing
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  out is is not just thinking about the physical stay.
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  It's definitely like you say, getting in your property, what
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  makes you happy, what makes you think again about that space And
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  products and brands can definitely help do that.
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  When it comes to upselling and trying to make more revenue,
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  what are the trends that you're seeing in the short term rental
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  industry that are proving successful?
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  So we find that definitely. So we take a lot of data from
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  our brand partners. So we work with over 50 brands
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  at the moment, constantly adding brands.
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  So if anyone goes on the website, there's something
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  you've not seen, we're loading newness.
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  But we find that taking brand data because they have the
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  marketing teams, they have the power behind them.
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  So something like Peloton's a really good example where they
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  have data that shows that 50% of travellers now want an element
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  of activity and Wellness in their next day, whether that's
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  hotel, short term rental. So we've done lots of studies
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  with them. We've even put a case study in a
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  short term rental where you can put a Peloton bike into a state
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  and you can charge up to £50 more a night just for having
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  something there. Airbnb.
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  Similarly, a couple of years ago they talked about if you put a
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  hot tub into your rental, you can command up to £35 extra a
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  night. You typically encourage longer
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  stays, bigger group stays, etcetera.
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  And then if you can't go as lavish, is that at the time
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  being, again, Loxitan, they've got studies that show if you put
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  in nicer amenities, you can charge up to 15% on your room
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  rate at night. So definitely trends in putting
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  better product and definitely leads to higher room rates.
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  Another one is dog treats. Believe it or not, unbelievable.
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  That's one of our best selling products online is premium dog
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  treats. It's not just a Kilnar jar with
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  cheap treats in there. They are doggy, doggy brews,
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  Sunday roasts for dogs, pasta martinis.
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  And I think guests really appreciate that really extra
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  touch of thinking. They love their dogs.
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  They love their four legged friends.
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  So if you've thought about them as a property owner, it really
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  boosts that instant connection and relationship you have with
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  your guests. That's a holiday for the dog as
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  well, right? You know, they can't be missing
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  out. It's interesting what you say
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  there about the the extra amenities.
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  I've just been in the Far East for a few months and I always
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  wanted to book a place that that had a gym.
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  So if it was in a big tower block in like Manila or Tokyo,
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  where I was and it had a gym that instantly went to the top
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  of the wish list. Just just in terms of like
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  providing those extra luxury items.
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  How important is it to showcase those in your listing if you're
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  providing them? You know, don't like not talk,
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  talk about them would be the worst thing to do, wouldn't it?
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  If you're if you're providing it.
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  Yeah, definitely. I think before.
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  So at the point of booking there, you know the guest has an
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  abundance, a sea of properties the wade through.
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  I think the most filtered things nowadays that are filtered on
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  are dog friendly properties. And if you've got hot tubs, so
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  not too dissimilar to you with your gym, hot tubs are quite
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  important for families, for couples etcetera groups.
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  So making sure that you then list the brands that you've put
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  in, whether you know, we we've just launched with LSA
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  glassware. Now to me, I was thinking, why
• 10:23
  are we launching glassware when things break or get stolen,
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  that's a big issue. But you know, they've come up
• 10:28
  with a product that's unbreakable champagne fluids,
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  you know, smash proof wine glasses.
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  And I think that's so genius. So I think what brands are
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  trying to do to get into the space is really interesting and
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  encouraging. So shout about it would be my
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  thing. You know, if you've got Hypnos
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  matches, if you have a Peloton bike, if you are putting in
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  beautiful linens, shout about it.
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  It's only going to be more engaging.
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  It's only going to make people want to stay and book with you
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  more and more. So all these luxury amenities
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  and these products, you can get them via your company, of
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  course. So tell us more about Libby.
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  What is it and how do you operate?
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  So we are, we'd like to call ourselves brand and product
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  experts. We come from a retail background
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  very much and within the holiday environment, so cruise retail
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  and we work with hotels as well. So we've started to make hotels
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  shoppable for the last four years.
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  How we do that is basically we work with hotels, we analyse
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  what the guests have liked during their stay and they can
• 11:27
  shop it and buy at home. So not only are we kind of
• 11:29
  getting the data back to see what customers and guests in
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  hotels really love, we can now share that with short term
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  rentals and say, look, mattresses are selling like
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  hotcakes because they've had the best night's sleep.
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  So understanding what guests are enjoying in hotels and relaying
• 11:44
  that into short term rentals has been really important to us.
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  But the reason it was more important for us is that we
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  realized that brands want to be in this space.
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  They want more and more people accessing using the product, you
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  know, cost of acquisitions really high.
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  So to get someone to use a lock stand, hand wash, it's actually
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  quite a hard thing to do. So brands want to be here.
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  I think we're we benefit the short term rental owners and
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  property owners is the fact that typically you're either buying
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  online, running around the High Street, you've not got access to
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  as many premium trade accounts. So what Libby does is we treat
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  you like a business customer. We use our collective buying
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  power and give be able to give you the offers and the discounts
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  on these products that you might not be able to get, well, you
• 12:28
  definitely wouldn't be able to get with some of the brands.
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  So, yeah, so we've given kind of access new brands into this
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  environment at trade pricing, which is super exciting.
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  So very simply, you use these products yourself in your short
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  term rental and then you say to your guests, hey, do you want to
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  buy this thing? And, and, and here's the link.
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  And and presumably you you get a Commission on any sale.
• 12:46
  Yeah. That's how we work with hotels
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  at the moment for sure. Yeah.
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  And the hotel gets Commission, we get Commission.
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  We are evolving to that in short term rental space.
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  So that will be innovation to come in the next year or so for
• 12:57
  sure. So watch this space on that.
• 12:59
  There might be another revenue stream for your short term
• 13:01
  rental property owners, but the moment we're just keen on
• 13:04
  elevating spaces and making you be able to increase your room
• 13:08
  rates and your revenue that way to start with.
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  But eventually yes, big dream is for them guests of short term
• 13:14
  rentals to build shop their stay as well.
• 13:16
  And is this mainly for rentals at the luxury end of the scale
• 13:20
  or is this any, you know, something that anybody can
• 13:23
  consider even if budget? I mean, there might be people
• 13:25
  out there running more budget rentals who think, oh, I don't
• 13:28
  think I can afford this stuff. But what?
• 13:29
  What would your thoughts on that be?
• 13:31
  Definitely James. So I think it's interesting when
• 13:35
  people come on the site or they initially hear about investing
• 13:39
  in product, investing in and we've talked a lot about hot
• 13:42
  tubs and fitness equipment, which is a heavy investment.
• 13:45
  But I think what our site allows you to do is to kind of almost
• 13:48
  test and trial in a small way. So investing in, and I will give
• 13:53
  the example of Oxtan because we're speaking about them.
• 13:56
  You know, a hand wash typically on High Street is 23 lbs for a
• 13:59
  bottle. That's expensive for a hand
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  wash, especially for a short term rental.
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  Whereas on the site with the collective buying power, you can
• 14:06
  buy a pack of 6 and the price drops right down to £7.23 to be
• 14:10
  that. So but to the guess, the
• 14:13
  perceived value there is you have went out and bought that
• 14:16
  £20 plus hand wash for your property.
• 14:18
  So the perceived value of the whole property instantly goes
• 14:21
  up. But yeah, that's our overall
• 14:24
  idea. It's investing in small ways.
• 14:28
  We definitely understand that things like mattresses, hot tubs
• 14:31
  are more one offs or every five years, etcetera where there's
• 14:34
  something quite regular that is bought is the amenities, is the
• 14:37
  dog treats. So there's really something for
• 14:39
  everyone at any end of the scale to test trial probably
• 14:44
  definitely are targeting the people who are interested in
• 14:47
  really upscaling their properties, renovating
• 14:49
  properties. But at the same time, if someone
• 14:52
  just wants to do a nods to luxury to to add something else
• 14:55
  and we can accommodate that too. How easy is it to get started
• 14:59
  with Libby? And I'm really interested to
• 15:01
  know what are the most popular products.
• 15:03
  I mean you've mentioned dog treats there.
• 15:04
  Is there anything else that that short term rental health should
• 15:06
  be aware of? Yes.
• 15:08
  So basically we like to keep it simple.
• 15:12
  We are very much and kind of trade marketplace online.
• 15:15
  So we have our main libbyloves.com where you'll find
• 15:19
  Libby trade marketplace you can access and instantly save
• 15:23
  prices, savings on all brands. What we do like to do.
• 15:26
  So at the moment, we started with 50 short term rental
• 15:29
  clients. We're now up to about 100.
• 15:32
  We've really built relationships with those clients.
• 15:34
  They've been individual hosts to start with.
• 15:36
  We are starting to work with some more aggregator groups.
• 15:39
  Can't name them today, but hopefully soon we'll be
• 15:42
  launching with them in the industry.
• 15:44
  But yeah, it's very much go online, see what you like and
• 15:49
  then you basically can buy. We like to keep it super simple.
• 15:53
  Best products I could, really can't get over the amount of Paw
• 15:56
  Star martinis I am selling. I used to be a fashion buyer,
• 15:59
  James, and now I'm selling doggy brew and Paw * martinis.
• 16:03
  So that's an interesting shift for me personally.
• 16:06
  But other than that, the next category is, is your your your
• 16:09
  basic 3 core, which are linens, then toiletries, then
• 16:12
  mattresses. But we have everything from TV
• 16:15
  consoles, arts and we're striving more this year to kind
• 16:19
  of regionally look at more local products like local artists,
• 16:22
  local Potters, hampers, wines, etcetera that come from
• 16:26
  different regions. So stay with us as we grow
• 16:30
  please. Yeah, any feedback, anything
• 16:32
  that short term rental hosts are looking for as well.
• 16:34
  We don't want to just load the site with product that's not
• 16:36
  going to work for people. So we're very conscious of
• 16:39
  getting that core, core categories correct and then then
• 16:42
  building on it. Yeah, really interesting in in
• 16:45
  terms of the products that you sell maybe from the hotels at
• 16:49
  the moment, which are the ones that provide the most
• 16:52
  Commission, which are the ones that provide the most sales?
• 16:55
  I I'm thinking like the high end products here.
• 16:56
  You know, you mentioned the Peloton bikes and that kind of
• 16:59
  thing. Yeah, so it works.
• 17:02
  All brands categories deliver different commissions, margins,
• 17:05
  et cetera. Naturally, you'll sell a lot
• 17:07
  more things like shampoo, conditioners, hand in hand
• 17:11
  lotion sets, which deliver really high margins and
• 17:14
  commissions and your turn's higher, but your price is lower.
• 17:17
  But as soon as you sell a mattress at 1000 lbs + a night,
• 17:20
  you know that that revenue is quite nice.
• 17:22
  But you know, typically your Commission is a little bit
• 17:25
  lower. Don't really want to say them
• 17:27
  over, over and out loud because then you're committed.
• 17:29
  But yeah, it ranges anywhere kind of from 50 down to 15 and
• 17:33
  every category is different. Interesting stuff when it comes
• 17:37
  to upselling. I'm sure there'll be hosts up
• 17:39
  there who think I've never done any upselling.
• 17:42
  I don't want to annoy him. I guess I'm not sure what to do.
• 17:44
  What would you suggest to the best practices for providing
• 17:48
  upsells? Yeah.
• 17:49
  I think the biggest bit of feedback we've had throughout
• 17:53
  our whole journey is they don't want people don't want to come
• 17:56
  across salesy, you don't want to be adding on lots of money to
• 17:59
  your nightly room rate and it being really obvious.
• 18:01
  So it's all about being subtle if I'm honest.
• 18:04
  I think people really do appreciate and notice those
• 18:07
  differences going into a property and seeing nice things
• 18:09
  around them. So upselling is a difficult one,
• 18:14
  but I think I think what you can do is just put a little bit
• 18:17
  extra cash onto your room rate if you do have nicer products
• 18:20
  within your properties, whereas at the and you and list them
• 18:24
  like you say, you know, list that you've got a welcome
• 18:25
  hamper, list that you've got whatever toiletries you're
• 18:28
  putting in your bathroom. So I think that's probably more
• 18:31
  from our point of view with brands and products.
• 18:34
  And in terms of the process, is it simply a case of, you know,
• 18:37
  sending a link to the marketplace when people book or
• 18:40
  something like that or maybe like reminding people during
• 18:43
  their stay that products are available?
• 18:44
  Are there any like best communication tips really for
• 18:48
  for hosts? Yeah.
• 18:49
  So, so at the moment what we're doing is we're deliberately
• 18:52
  targeting hosts themselves. So, so we will be doing our
• 18:55
  biggest efforts this year to get a Libby brand out there.
• 18:58
  I'm calling it Libby Marketplace at the moment, but we are
• 19:00
  changing to Libby collection. I say in the next two weeks, my
• 19:04
  team say in the next four to six weeks.
• 19:06
  So watch this space. But Libby collection, we will be
• 19:10
  putting it loud and proud. We'll be your air success with
• 19:13
  you to teach the industry about Libby collection and how we'll
• 19:16
  be kind of targeting hosts is through big property management
• 19:19
  groups. So where you have your property
• 19:22
  listed on a big aggregator group, they will be pushing it
• 19:26
  to host the members portals, the home pages.
• 19:30
  I can't disclose who partner at the moment, but we have two and
• 19:32
  three big ones to come in the next few weeks.
• 19:34
  So hopefully the industry will get to know us a bit better.
• 19:37
  And I think the main benefits to think about, we're really trying
• 19:40
  to think about the pain points for a short term rental owner.
• 19:43
  And now knowing that sometimes, in most cases, this is a side
• 19:47
  hustle, it's a second business, people have full time jobs.
• 19:49
  So we're trying to help you save time, save money, increase your
• 19:54
  guest impact and ultimately profit.
• 19:56
  And doing that through one factor because there's so many
• 19:59
  layers to short term rental management.
• 20:01
  And here I am talking about some nice pillows and put some nice
• 20:05
  throws in, but it makes a big impact.
• 20:07
  And if you can do it in a one one stop shop element and really
• 20:11
  good pricing, why wouldn't you? Makes a lot of sense.
• 20:15
  There will be hosting managers out there thinking are you
• 20:18
  integrated with any property management platforms or that
• 20:21
  kind of thing? So what's the situation there?
• 20:23
  Yeah, like I say there, so hopefully in the next couple of
• 20:26
  weeks we've been working with a number of the big players that
• 20:29
  cover quite a lot of the UK properties.
• 20:32
  So yes, we will be launching on their main landing pages as the
• 20:36
  the go to place for premium hotel and luxury products at
• 20:40
  trade pricing. We'll be also integrating into
• 20:43
  members portals. Hopefully members within these
• 20:46
  kind of aggregator groups will be receiving E blasts and how we
• 20:49
  want to do that is not to be too salesy towards you guys.
• 20:53
  We really want to educate that, you know, putting this product
• 20:56
  in here can lead to increased revenue by X amount deliver.
• 21:00
  You know, we'll be given a lot of industry stats and like I
• 21:03
  say, of which the brands have collected from kind of global
• 21:06
  response. Fantastic.
• 21:07
  Yeah, Always good to back it up with the data, of course.
• 21:10
  So tell us, where can people find out more information about
• 21:13
  Libby? Where should they go?
• 21:14
  Libbyloves.com, you will find the two different platforms on
• 21:19
  there, but obviously the Libby Trade Marketplace is the one to
• 21:22
  go and we will be launching our new site very soon.
• 21:25
  So whilst I'm at your air success James, I will be
• 21:28
  shouting about that. We'll be also be doing an
• 21:30
  exclusive offer for people there on the day to sign up and get
• 21:34
  some just extra discounts. So yeah, but libbyloves.com at
• 21:38
  the moment is your best place to go, and anyone's more than
• 21:40
  welcome to reach out to me. Ask me any questions.
• 21:44
  Let make me learn more. I'm always up for learning.
• 21:46
  So yeah, please reach out. Amazing.
• 21:48
  We'll put all your details in the show notes so people can
• 21:50
  reach out. Alright then Joe, we've got a
• 21:53
  few questions to finish. First of all, your favorite
• 21:57
  brand in the STR industry, apart from Libby of course.
• 22:00
  I. Can't say Libby, I have to say
• 22:04
  I'm making a few friends over the last couple of months.
• 22:06
  You being one of them, James, a big supporter of myself and
• 22:09
  Libby. But female founder to female
• 22:12
  founder. I'm going to go Sidi Mattal and
• 22:14
  why hungry. Super cool, very innovative and
• 22:18
  doing a good thing for chefs as well.
• 22:20
  I like that narrative around chefs are underpaid and she is
• 22:24
  kind of solving that problem too.
• 22:26
  Yeah, absolutely. Great shout out for City there.
• 22:28
  She's got an amazing business and yeah, it's great to be great
• 22:32
  to be collaborating with her. OK, then, a individual in the
• 22:36
  STR space that you'd like to give a shout out to and why?
• 22:39
  Yeah, probably gonna back that with you James as a compliment
• 22:44
  to you today. I cannot you, you know, you
• 22:47
  again can start your own business.
• 22:48
  In the last few years. I know as a founder how hard it
• 22:51
  is. You've rebranded, looks amazing
• 22:53
  and very welcoming to the industry.
• 22:55
  I think one thing I have found with the short term rental
• 22:58
  industry is people are willing to learn, people want to help.
• 23:02
  So it's really not an intimidating space to get
• 23:04
  involved in. So thank you for allowing me to
• 23:07
  do so. All right, it's a pleasure and
• 23:08
  thank you very much for the shout out.
• 23:10
  That means a lot. Thank you and thanks for your
• 23:12
  kind comments about our new brand as well.
• 23:14
  Final question then your #1 tip for house to want to create a
• 23:18
  shoppable rental. Oh, go back to the basics.
• 23:22
  You know, don't have horrible bars of soap sitting on the, you
• 23:27
  know, like they're all messy. They're all clumped up.
• 23:29
  They're not nice and active. So walk around your property,
• 23:32
  have a look at the basics, you know, whether that's the
• 23:34
  cutlery, the plates, the soaps. We're not asking you to overhaul
• 23:39
  and redesign your space, but it's those simple little touches
• 23:43
  that guests will think, hmm, someone's thought about that.
• 23:45
  You know, someone's really thought about me being in this
• 23:48
  space. So yeah, that's what I would
• 23:50
  advise. Fantastic.
• 23:52
  Thank you so much for sharing your wisdom and telling us all
• 23:55
  about Libby. Thanks for joining us on the
• 23:56
  podcast. Not at all.
• 23:57
  Thank you for having me. Thank you so much for tuning in
• 24:00
  to today's Host Planet podcast. It's been a real pleasure to
• 24:05
  discuss upselling branding and how you can potentially make
• 24:08
  more revenue as a short term rental operator with Joe Hedges
• 24:12
  there from Libby. Remember, Host Planet is the
• 24:15
  fastest growing multimedia platform in the short term
• 24:18
  rentals industry. We help host some property
• 24:20
  managers supercharge their businesses by sharing a wealth
• 24:24
  of free education across our channels.
• 24:26
  Head to our website, Hostplanet Club to sign up for our
• 24:29
  newsletter, download our suite of ebooks and listen to all our
• 24:33
  podcast series. That's it for today's show.
• 24:36
  I'll see you soon.