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Skill #25: Nudging Users to Action Through Contextual Help
As technical writers, we help users learn processes or complete particular tasks. And we offer this help in several ways, including documentation, video tutorials, or learning management systems.
But get this: through gentle nudges and clues throughout the users’ journeys, technical writers can help users achieve their goal without sending them straight to the help site.
How? Through contextual help: the micro-copy, in-app guides, and info tips that developers and user experience designers include in their product to nudge users to action.
You’ve seen examples of contextual help. Think the…
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