Latest / Fintech Conversations with Fexingo: Banking, Payments, and Financial Software Companies
How Fintech Is Using AI for Multilingual Customer Support
Episode 50 of Fintech Conversations with Fexingo. Lucas and Luna dive into the world of AI-powered multilingual customer support in fintech. They explore how startups like Kasisto and Cleo are using large language models to handle customer queries in dozens of languages without massive human teams. The hosts discuss a case study from a European neobank that cut support costs by 40 percent while improving resolution times in Spanish, French, and German. They also touch on the challenges of handling financial jargon and regulatory compliance across languages, and what this means for global…
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