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467: Hosting Across the Pond: Global Lessons from the UK Retreat · Thanks For Visiting

0:58
Sarah Karakaian: Hello
0:59
Sarah Karakaian: and
0:59
Sarah Karakaian: welcome
0:59
Sarah Karakaian: back
0:59
Sarah Karakaian: to
0:59
Sarah Karakaian: one
0:59
Sarah Karakaian: of
0:59
Sarah Karakaian: the
1:00
Sarah Karakaian: great
1:00
Sarah Karakaian: episode.
1:00
Sarah Karakaian: My
1:01
Sarah Karakaian: name
1:01
Sarah Karakaian: is
1:01
Sarah Karakaian: Sarah
1:02
Sarah Karakaian: Karakainan.
1:03
Annette Grant: I'm
1:03
Annette Grant: Annette
1:03
Annette Grant: Grant,
1:03
Annette Grant: and
1:03
Annette Grant: together
1:04
Annette Grant: we
1:04
Annette Grant: are.
1:04
Annette Grant: Thanks
1:05
Annette Grant: for
1:05
Annette Grant: visiting.
1:05
Sarah Karakaian: Let's
1:06
Sarah Karakaian: start
1:06
Sarah Karakaian: this
1:06
Sarah Karakaian: episode
1:06
Sarah Karakaian: like
1:06
Sarah Karakaian: we
1:07
Sarah Karakaian: do
1:07
Sarah Karakaian: each
1:07
Sarah Karakaian: and
1:07
Sarah Karakaian: every
1:07
Sarah Karakaian: week,
1:07
Sarah Karakaian: and
1:08
Sarah Karakaian: that
1:08
Sarah Karakaian: is
1:08
Sarah Karakaian: featuring
1:08
Sarah Karakaian: one
1:08
Sarah Karakaian: of
1:08
Sarah Karakaian: you,
1:09
Sarah Karakaian: our
1:09
Sarah Karakaian: listeners,
1:10
Sarah Karakaian: who
1:10
Sarah Karakaian: are
1:10
Sarah Karakaian: heading
1:10
Sarah Karakaian: on
1:10
Sarah Karakaian: over
1:10
Sarah Karakaian: to
1:10
Sarah Karakaian: strshare.com
1:13
Sarah Karakaian: sharing
1:13
Sarah Karakaian: everything
1:13
Sarah Karakaian: you
1:13
Sarah Karakaian: can
1:14
Sarah Karakaian: about
1:14
Sarah Karakaian: your
1:14
Sarah Karakaian: short-term
1:15
Sarah Karakaian: rental,
1:15
Sarah Karakaian: so
1:15
Sarah Karakaian: we
1:15
Sarah Karakaian: can
1:15
Sarah Karakaian: celebrate
1:16
Sarah Karakaian: you
1:16
Sarah Karakaian: here
1:16
Sarah Karakaian: on
1:16
Sarah Karakaian: the
1:16
Sarah Karakaian: podcast
1:17
Sarah Karakaian: and
1:18
Sarah Karakaian: on
1:18
Sarah Karakaian: our
1:18
Sarah Karakaian: Instagram
1:18
Sarah Karakaian: account
1:18
Sarah Karakaian: every
1:19
Sarah Karakaian: Sunday.
1:20
Sarah Karakaian: Annette,
1:20
Sarah Karakaian: who
1:20
Sarah Karakaian: are
1:20
Sarah Karakaian: we
1:21
Sarah Karakaian: sharing
1:21
Sarah Karakaian: this
1:21
Sarah Karakaian: week?
1:22
Annette Grant: This
1:22
Annette Grant: week
1:22
Annette Grant: we
1:22
Annette Grant: are
1:22
Annette Grant: sharing
1:23
Annette Grant: @knowsleyhall.
1:24
Annette Grant: That
1:25
Annette Grant: is
1:25
Annette Grant: K-N-O-W-S-L-E-Y,
1:25
Annette Grant: @knowsleyhall.
1:29
Annette Grant: And
1:29
Annette Grant: Sarah
1:30
Annette Grant: and
1:30
Annette Grant: I
1:30
Annette Grant: just
1:30
Annette Grant: had
1:30
Annette Grant: the
1:30
Annette Grant: pleasure
1:31
Annette Grant: of
1:31
Annette Grant: being
1:31
Annette Grant: able
1:32
Annette Grant: to
1:32
Annette Grant: spend
1:32
Annette Grant: some
1:33
Annette Grant: time
1:34
Annette Grant: @knowsleyhall
1:36
Annette Grant: with
1:36
Annette Grant: some
1:36
Annette Grant: other
1:37
Annette Grant: amazing
1:37
Annette Grant: short-term
1:38
Annette Grant: rental
1:41
Annette Grant: professional
1:41
Annette Grant: CEOs,
1:43
Annette Grant: our
1:43
Annette Grant: other,
1:44
Annette Grant: um,
1:45
Annette Grant: network
1:46
Annette Grant: here
1:46
Annette Grant: in
1:46
Annette Grant: the
1:47
Annette Grant: short-term
1:47
Annette Grant: rental
1:47
Annette Grant: world.
1:48
Annette Grant: But
1:48
Annette Grant: I
1:48
Annette Grant: wanna
1:48
Annette Grant: tell
1:48
Annette Grant: you
1:49
Annette Grant: about
1:49
Annette Grant: Knowsley
1:49
Annette Grant: Hall.
1:50
Annette Grant: It
1:50
Annette Grant: is
1:50
Annette Grant: a
1:50
Annette Grant: historic
1:51
Annette Grant: house
1:52
Annette Grant: that
1:52
Annette Grant: has
1:52
Annette Grant: been
1:52
Annette Grant: in
1:52
Annette Grant: ownership
1:53
Annette Grant: of
1:53
Annette Grant: the
1:53
Annette Grant: Stanley
1:54
Annette Grant: family
1:54
Annette Grant: since
1:55
Annette Grant: 1385.
1:59
Annette Grant: I
1:59
Annette Grant: didn't,
1:59
Annette Grant: that
1:59
Annette Grant: is
2:00
Annette Grant: not,
2:02
Annette Grant: that's
2:02
Annette Grant: not
2:02
Annette Grant: a
2:02
Annette Grant: typo.
2:02
Annette Grant: 1385.
2:03
Annette Grant: And
2:03
Annette Grant: from
2:03
Annette Grant: that
2:04
Annette Grant: time,
2:04
Annette Grant: the
2:04
Annette Grant: history
2:04
Annette Grant: of
2:04
Annette Grant: the
2:04
Annette Grant: family
2:05
Annette Grant: has
2:05
Annette Grant: been
2:05
Annette Grant: closely
2:06
Annette Grant: intertwined
2:06
Annette Grant: with
2:06
Annette Grant: a
2:06
Annette Grant: history
2:07
Annette Grant: of
2:08
Annette Grant: England.
2:09
Annette Grant: It's
2:09
Annette Grant: currently
2:10
Annette Grant: owned
2:11
Annette Grant: by
2:11
Annette Grant: the
2:11
Annette Grant: Earl
2:12
Annette Grant: and
2:12
Annette Grant: Countess
2:12
Annette Grant: of
2:13
Annette Grant: Derby,
2:14
Annette Grant: and
2:15
Annette Grant: they
2:16
Annette Grant: this,
2:16
Annette Grant: this
2:16
Annette Grant: home.
2:16
Annette Grant: When
2:17
Annette Grant: I
2:17
Annette Grant: say
2:17
Annette Grant: this
2:18
Annette Grant: historic
2:18
Annette Grant: home,
2:18
Annette Grant: first
2:19
Annette Grant: of
2:19
Annette Grant: all,
2:19
Annette Grant: it
2:19
Annette Grant: has
2:20
Annette Grant: 17
2:21
Annette Grant: bedrooms
2:22
Annette Grant: all
2:23
Annette Grant: with
2:23
Annette Grant: en
2:23
Annette Grant: suites.
2:23
Annette Grant: I
2:24
Annette Grant: think
2:24
Annette Grant: all
2:24
Annette Grant: of
2:24
Annette Grant: them
2:24
Annette Grant: had
2:24
Annette Grant: en
2:25
Annette Grant: suites,
2:25
Annette Grant: but
2:26
Annette Grant: throughout
2:26
Annette Grant: the
2:26
Annette Grant: centuries,
2:27
Annette Grant: the
2:27
Annette Grant: house
2:27
Annette Grant: has
2:27
Annette Grant: been
2:28
Annette Grant: adapted
2:28
Annette Grant: to
2:29
Annette Grant: many
2:29
Annette Grant: different
2:29
Annette Grant: uses
2:30
Annette Grant: and
2:30
Annette Grant: they
2:31
Annette Grant: decided
2:32
Annette Grant: in
2:32
Annette Grant: around
2:32
Annette Grant: the
2:33
Annette Grant: late
2:33
Annette Grant: 1990s
2:35
Annette Grant: to
2:35
Annette Grant: have
2:35
Annette Grant: a
2:35
Annette Grant: major
2:36
Annette Grant: renovation
2:38
Annette Grant: on
2:38
Annette Grant: the
2:38
Annette Grant: home.
2:39
Annette Grant: So
2:39
Annette Grant: after
2:40
Annette Grant: 20
2:40
Annette Grant: years
2:41
Annette Grant: of
2:41
Annette Grant: love
2:41
Annette Grant: and
2:41
Annette Grant: attention,
2:41
Annette Grant: they
2:42
Annette Grant: are
2:42
Annette Grant: thrilled
2:42
Annette Grant: that
2:42
Annette Grant: the
2:42
Annette Grant: hall
2:43
Annette Grant: is
2:43
Annette Grant: looking
2:43
Annette Grant: as
2:43
Annette Grant: good
2:43
Annette Grant: as
2:43
Annette Grant: ever
2:44
Annette Grant: and
2:44
Annette Grant: it's
2:45
Annette Grant: still
2:45
Annette Grant: keeps,
2:46
Annette Grant: has
2:46
Annette Grant: so
2:46
Annette Grant: much
2:47
Annette Grant: of
2:47
Annette Grant: the
2:47
Annette Grant: history
2:48
Annette Grant: there.
2:48
Annette Grant: And
2:49
Annette Grant: they
2:49
Annette Grant: have
2:49
Annette Grant: now,
2:50
Annette Grant: they
2:50
Annette Grant: have
2:50
Annette Grant: private
2:51
Annette Grant: or
2:51
Annette Grant: corporate
2:51
Annette Grant: parties,
2:52
Annette Grant: weddings,
2:53
Annette Grant: they
2:53
Annette Grant: also
2:53
Annette Grant: do
2:53
Annette Grant: tours.
2:54
Annette Grant: They
2:55
Annette Grant: have
2:55
Annette Grant: some
2:55
Annette Grant: like
2:55
Annette Grant: theater
2:56
Annette Grant: stays
2:56
Annette Grant: that
2:56
Annette Grant: you
2:56
Annette Grant: can
2:57
Annette Grant: do
2:57
Annette Grant: there,
2:57
Annette Grant: some
2:58
Annette Grant: conferences,
2:58
Annette Grant: film
2:59
Annette Grant: work.
2:59
Annette Grant: They
3:00
Annette Grant: are
3:01
Annette Grant: just
3:01
Annette Grant: crushing
3:02
Annette Grant: it.
3:02
Annette Grant: And
3:02
Annette Grant: I
3:02
Annette Grant: wanna
3:02
Annette Grant: say.
3:03
Annette Grant: Head
3:04
Annette Grant: on
3:04
Annette Grant: over,
3:04
Annette Grant: please
3:05
Annette Grant: go
3:05
Annette Grant: to
3:05
Annette Grant: their
3:06
Annette Grant: Instagram.
3:06
Annette Grant: Give
3:07
Annette Grant: them
3:07
Annette Grant: a
3:07
Annette Grant: follow.
3:08
Annette Grant: The
3:08
Annette Grant: first,
3:09
Annette Grant: you're
3:09
Annette Grant: gonna
3:09
Annette Grant: see
3:10
Annette Grant: just
3:10
Annette Grant: the
3:10
Annette Grant: first
3:11
Annette Grant: like
3:12
Annette Grant: few
3:12
Annette Grant: seconds
3:12
Annette Grant: of
3:13
Annette Grant: going
3:13
Annette Grant: to
3:14
Annette Grant: their
3:14
Annette Grant: account
3:15
Annette Grant: how
3:15
Annette Grant: unbelievable
3:17
Annette Grant: the
3:18
Annette Grant: property
3:18
Annette Grant: is.
3:19
Annette Grant: It
3:19
Annette Grant: is
3:19
Annette Grant: a
3:20
Annette Grant: show
3:20
Annette Grant: stopper.
3:21
Annette Grant: It
3:21
Annette Grant: really
3:22
Annette Grant: is
3:22
Annette Grant: something
3:23
Annette Grant: out
3:23
Annette Grant: of
3:24
Annette Grant: a
3:24
Annette Grant: movie.
3:24
Annette Grant: Truly.
3:26
Annette Grant: Actually,
3:26
Annette Grant: they've
3:26
Annette Grant: sAId
3:26
Annette Grant: that
3:27
Annette Grant: there
3:27
Annette Grant: has
3:27
Annette Grant: been
3:28
Annette Grant: English
3:30
Annette Grant: TV
3:30
Annette Grant: shows,
3:31
Annette Grant: movies
3:32
Annette Grant: that
3:32
Annette Grant: have
3:32
Annette Grant: been
3:32
Annette Grant: filmed
3:32
Annette Grant: there
3:33
Annette Grant: because
3:34
Annette Grant: it
3:34
Annette Grant: is
3:34
Annette Grant: so
3:34
Annette Grant: rooted
3:35
Annette Grant: in
3:35
Annette Grant: history,
3:35
Annette Grant: the
3:35
Annette Grant: artwork,
3:37
Annette Grant: some
3:37
Annette Grant: of
3:37
Annette Grant: it
3:37
Annette Grant: is,
3:38
Annette Grant: a
3:38
Annette Grant: lot
3:38
Annette Grant: of
3:38
Annette Grant: it's
3:38
Annette Grant: original.
3:39
Annette Grant: The
3:39
Annette Grant: books
3:39
Annette Grant: in
3:40
Annette Grant: there,
3:40
Annette Grant: I
3:40
Annette Grant: mean,
3:40
Annette Grant: it
3:40
Annette Grant: was
3:40
Annette Grant: just
3:41
Annette Grant: really
3:41
Annette Grant: well
3:41
Annette Grant: done.
3:41
Annette Grant: And
3:41
Annette Grant: then
3:42
Annette Grant: just
3:42
Annette Grant: casually
3:43
Annette Grant: on
3:43
Annette Grant: various
3:44
Annette Grant: tables
3:44
Annette Grant: or
3:45
Annette Grant: or,
3:45
Annette Grant: or
3:45
Annette Grant: consoles.
3:47
Annette Grant: Are
3:47
Annette Grant: pictures
3:47
Annette Grant: of
3:47
Annette Grant: like,
3:48
Annette Grant: uh,
3:49
Annette Grant: queen
3:49
Annette Grant: Elizabeth,
3:50
Annette Grant: you
3:50
Annette Grant: know
3:50
Annette Grant: what
3:50
Annette Grant: I
3:50
Annette Grant: mean?
3:50
Annette Grant: Like,
3:50
Annette Grant: it's
3:51
Annette Grant: like
3:51
Annette Grant: grandma,
3:52
Annette Grant: you
3:52
Annette Grant: know
3:52
Annette Grant: what
3:52
Annette Grant: I
3:52
Annette Grant: mean?
3:52
Annette Grant: Pictures
3:52
Annette Grant: of
3:52
Annette Grant: grandma
3:53
Annette Grant: are
3:53
Annette Grant: there,
3:53
Annette Grant: but,
3:54
Annette Grant: but
3:54
Annette Grant: it's
3:54
Annette Grant: also
3:54
Annette Grant: the
3:54
Annette Grant: Queen
3:55
Annette Grant: of
3:55
Annette Grant: England,
3:55
Annette Grant: or
3:55
Annette Grant: former
3:56
Annette Grant: Queen
3:56
Annette Grant: of
3:56
Annette Grant: England,
3:56
Annette Grant: you
3:56
Annette Grant: know,
3:56
Annette Grant: it's
3:56
Annette Grant: like
3:57
Annette Grant: And
3:57
Annette Grant: the,
3:58
Annette Grant: the
3:58
Annette Grant: hall
3:58
Annette Grant: itself
3:59
Annette Grant: sits
3:59
Annette Grant: on
4:00
Annette Grant: like
4:00
Annette Grant: an
4:01
Annette Grant: like
4:01
Annette Grant: hundreds
4:01
Annette Grant: of
4:01
Annette Grant: acres.
4:02
Annette Grant: Some
4:02
Annette Grant: of
4:02
Annette Grant: it's
4:02
Annette Grant: farmed,
4:03
Annette Grant: some
4:03
Annette Grant: of
4:03
Annette Grant: it's
4:04
Annette Grant: highly
4:04
Annette Grant: manicured,
4:05
Annette Grant: but
4:05
Annette Grant: there
4:05
Annette Grant: is
4:05
Annette Grant: also
4:06
Annette Grant: a
4:06
Annette Grant: safari
4:07
Annette Grant: park
4:07
Annette Grant: Yes.
4:08
Annette Grant: That
4:09
Annette Grant: the
4:09
Annette Grant: 18th
4:10
Annette Grant: Earl
4:10
Annette Grant: founded.
4:11
Annette Grant: And
4:12
Annette Grant: when
4:13
Annette Grant: I
4:13
Annette Grant: say,
4:13
Annette Grant: and
4:13
Annette Grant: we
4:14
Annette Grant: had
4:14
Annette Grant: a
4:14
Annette Grant: chance
4:15
Annette Grant: to
4:15
Annette Grant: go
4:15
Annette Grant: there.
4:15
Annette Grant: I
4:15
Annette Grant: mean,
4:15
Annette Grant: there
4:16
Annette Grant: are
4:16
Annette Grant: rhinos,
4:17
Annette Grant: there
4:17
Annette Grant: are
4:17
Annette Grant: giraffes,
4:17
Annette Grant: there's
4:18
Annette Grant: monkeys,
4:18
Annette Grant: there's
4:19
Annette Grant: lions,
4:19
Annette Grant: like
4:20
Annette Grant: it's
4:20
Annette Grant: no
4:21
Annette Grant: joke.
4:21
Annette Grant: And
4:21
Annette Grant: so
4:21
Annette Grant: that's
4:22
Annette Grant: just
4:22
Annette Grant: adjacent
4:23
Annette Grant: to
4:24
Annette Grant: Knowsley
4:24
Annette Grant: Hall,
4:25
Annette Grant: but
4:25
Annette Grant: please
4:26
Annette Grant: give
4:27
Annette Grant: them
4:27
Annette Grant: a
4:27
Annette Grant: follow
4:29
Annette Grant: and
4:29
Annette Grant: they
4:29
Annette Grant: are
4:29
Annette Grant: crushing
4:30
Annette Grant: it
4:30
Annette Grant: when
4:30
Annette Grant: it
4:30
Annette Grant: comes
4:30
Annette Grant: to
4:31
Annette Grant: hospitality.
4:32
Annette Grant: It's
4:32
Annette Grant: a
4:32
Annette Grant: fully
4:33
Annette Grant: staffed,
4:33
Annette Grant: um,
4:34
Annette Grant: around
4:34
Annette Grant: the
4:35
Annette Grant: clock
4:35
Annette Grant: also.
4:36
Annette Grant: So
4:36
Annette Grant: that
4:36
Annette Grant: was
4:36
Annette Grant: something
4:37
Annette Grant: that
4:37
Annette Grant: was,
4:37
Annette Grant: um,
4:37
Annette Grant: extra
4:38
Annette Grant: special
4:38
Annette Grant: about
4:39
Annette Grant: the
4:39
Annette Grant: hospitality
4:40
Annette Grant: there.
4:40
Annette Grant: And
4:40
Annette Grant: so
4:40
Annette Grant: they've
4:41
Annette Grant: really
4:41
Annette Grant: just
4:41
Annette Grant: done
4:41
Annette Grant: a
4:42
Annette Grant: really
4:42
Annette Grant: nice
4:42
Annette Grant: job
4:43
Annette Grant: of
4:43
Annette Grant: weaving
4:43
Annette Grant: in
4:44
Annette Grant: the
4:45
Annette Grant: history,
4:46
Annette Grant: but
4:46
Annette Grant: keeping
4:47
Annette Grant: the
4:47
Annette Grant: property
4:48
Annette Grant: current.
4:48
Annette Grant: So
4:48
Annette Grant: it
4:48
Annette Grant: is
4:48
Annette Grant: an
4:48
Annette Grant: amazing,
4:49
Annette Grant: amazing
4:50
Annette Grant: stay.
4:50
Sarah Karakaian: I
4:50
Sarah Karakaian: just
4:50
Sarah Karakaian: love
4:50
Sarah Karakaian: the
4:51
Sarah Karakaian: Earl
4:51
Sarah Karakaian: and
4:51
Sarah Karakaian: Countess
4:51
Sarah Karakaian: of
4:52
Sarah Karakaian: Derby
4:52
Sarah Karakaian: are
4:52
Sarah Karakaian: short-term
4:53
Sarah Karakaian: rental
4:53
Sarah Karakaian: hosts.
4:54
Annette Grant: Yes.
4:54
Annette Grant: Isn't
4:55
Annette Grant: that
4:55
Annette Grant: amazing?
4:55
Annette Grant: It
4:56
Annette Grant: is,
4:56
Annette Grant: and
4:57
Annette Grant: they
4:57
Annette Grant: are
4:57
Annette Grant: pouring
4:58
Annette Grant: their
4:58
Annette Grant: heart
4:59
Annette Grant: and
4:59
Annette Grant: souls
4:59
Annette Grant: into
4:59
Annette Grant: it.
5:00
Annette Grant: Actually,
5:01
Annette Grant: the,
5:01
Annette Grant: um,
5:03
Annette Grant: they
5:03
Annette Grant: have
5:03
Annette Grant: a,
5:03
Annette Grant: there's
5:03
Annette Grant: a
5:03
Annette Grant: podcast
5:04
Annette Grant: too.
5:04
Annette Grant: It's
5:04
Annette Grant: called
5:04
Annette Grant: The
5:05
Annette Grant: Countess
5:05
Annette Grant: of
5:05
Annette Grant: Derby.
5:06
Annette Grant: It's,
5:06
Annette Grant: uh,
5:07
Annette Grant: tribute
5:07
Annette Grant: with
5:07
Annette Grant: the
5:07
Annette Grant: Countess
5:08
Annette Grant: of
5:08
Annette Grant: Derby.
5:08
Annette Grant: So
5:08
Annette Grant: we'll
5:08
Annette Grant: make
5:09
Annette Grant: sure
5:09
Annette Grant: to,
5:10
Annette Grant: um,
5:10
Annette Grant: link
5:11
Annette Grant: to
5:11
Annette Grant: that
5:11
Annette Grant: in
5:11
Annette Grant: the
5:12
Annette Grant: show
5:12
Annette Grant: notes.
5:12
Sarah Karakaian: Does
5:12
Sarah Karakaian: she
5:12
Sarah Karakaian: talk
5:12
Sarah Karakaian: about
5:12
Sarah Karakaian: hospitality
5:13
Sarah Karakaian: in
5:13
Sarah Karakaian: it?
5:13
Sarah Karakaian: Does
5:13
Sarah Karakaian: it
5:13
Sarah Karakaian: say
5:13
Sarah Karakaian: like
5:14
Sarah Karakaian: what
5:14
Sarah Karakaian: the
5:14
Sarah Karakaian: podcast
5:14
Sarah Karakaian: is
5:14
Sarah Karakaian: about?
5:15
Sarah Karakaian: I
5:16
Sarah Karakaian: or
5:16
Sarah Karakaian: just
5:16
Sarah Karakaian: heard
5:16
Sarah Karakaian: different,
5:17
Sarah Karakaian: don't
5:18
Sarah Karakaian: adventures
5:18
Sarah Karakaian: as
5:19
Sarah Karakaian: the
5:19
Sarah Karakaian: Countess
5:19
Sarah Karakaian: of
5:19
Sarah Karakaian: Derby.
5:20
Annette Grant: I
5:20
Annette Grant: don't
5:20
Annette Grant: know.
5:20
Annette Grant: Be,
5:21
Annette Grant: I
5:21
Annette Grant: don't
5:21
Annette Grant: know.
5:22
Annette Grant: Sorry,
5:22
Sarah Karakaian: there's
5:22
Sarah Karakaian: just,
5:23
Sarah Karakaian: but
5:23
Sarah Karakaian: she's
5:23
Sarah Karakaian: pretty
5:24
Sarah Karakaian: incredible.
5:24
Sarah Karakaian: I
5:24
Sarah Karakaian: know
5:24
Sarah Karakaian: that
5:24
Sarah Karakaian: she's
5:25
Sarah Karakaian: really
5:25
Sarah Karakaian: involved
5:25
Sarah Karakaian: in
5:25
Sarah Karakaian: the
5:25
Sarah Karakaian: hall
5:26
Sarah Karakaian: and
5:26
Sarah Karakaian: there's
5:26
Sarah Karakaian: a
5:26
Sarah Karakaian: picture
5:26
Sarah Karakaian: of
5:27
Sarah Karakaian: the
5:27
Sarah Karakaian: hall
5:27
Sarah Karakaian: on
5:27
Sarah Karakaian: her
5:27
Sarah Karakaian: podcast
5:28
Sarah Karakaian: art,
5:28
Sarah Karakaian: so
5:29
Sarah Karakaian: check
5:29
Sarah Karakaian: that
5:29
Sarah Karakaian: out.
5:29
Sarah Karakaian: But
5:30
Sarah Karakaian: let's,
5:30
Sarah Karakaian: we,
5:31
Sarah Karakaian: Annette
5:31
Sarah Karakaian: and
5:31
Sarah Karakaian: I
5:31
Sarah Karakaian: wanna
5:31
Sarah Karakaian: share,
5:32
Sarah Karakaian: we
5:32
Sarah Karakaian: did
5:32
Sarah Karakaian: this
5:32
Sarah Karakaian: trip
5:32
Sarah Karakaian: last
5:32
Sarah Karakaian: year
5:33
Sarah Karakaian: and
5:33
Sarah Karakaian: we
5:33
Sarah Karakaian: did
5:33
Sarah Karakaian: a
5:33
Sarah Karakaian: podcast
5:33
Sarah Karakaian: episode
5:34
Sarah Karakaian: on
5:34
Sarah Karakaian: this
5:34
Sarah Karakaian: last
5:35
Sarah Karakaian: year
5:35
Sarah Karakaian: as
5:35
Sarah Karakaian: well.
5:35
Sarah Karakaian: But
5:35
Sarah Karakaian: this
5:35
Sarah Karakaian: year,
5:36
Sarah Karakaian: because
5:37
Sarah Karakaian: we,
5:38
Sarah Karakaian: last
5:38
Sarah Karakaian: year,
5:38
Sarah Karakaian: we
5:38
Sarah Karakaian: didn't
5:38
Sarah Karakaian: know
5:38
Sarah Karakaian: what
5:38
Sarah Karakaian: we
5:39
Sarah Karakaian: were
5:39
Sarah Karakaian: getting
5:39
Sarah Karakaian: into.
5:39
Sarah Karakaian: First
5:39
Sarah Karakaian: of
5:39
Sarah Karakaian: all,
5:40
Sarah Karakaian: we
5:40
Sarah Karakaian: thought
5:40
Sarah Karakaian: the
5:40
Sarah Karakaian: invite
5:41
Sarah Karakaian: to
5:41
Sarah Karakaian: this
5:42
Sarah Karakaian: professional
5:43
Sarah Karakaian: retreat
5:44
Sarah Karakaian: was
5:44
Sarah Karakaian: spam.
5:46
Sarah Karakaian: You
5:46
Sarah Karakaian: were
5:46
Sarah Karakaian: like,
5:46
Sarah Karakaian: are
5:46
Sarah Karakaian: we
5:47
Sarah Karakaian: really
5:47
Sarah Karakaian: being
5:47
Sarah Karakaian: invited
5:48
Sarah Karakaian: to
5:48
Sarah Karakaian: this
5:48
Sarah Karakaian: very
5:48
Sarah Karakaian: special
5:50
Sarah Karakaian: getaway
5:50
Sarah Karakaian: in
5:50
Sarah Karakaian: the
5:51
Sarah Karakaian: UK?
5:51
Sarah Karakaian: And
5:51
Sarah Karakaian: it
5:51
Sarah Karakaian: turned
5:52
Sarah Karakaian: out
5:52
Sarah Karakaian: to
5:52
Sarah Karakaian: be
5:52
Sarah Karakaian: a
5:52
Sarah Karakaian: real
5:53
Sarah Karakaian: invite
5:54
Sarah Karakaian: and
5:54
Sarah Karakaian: we
5:54
Sarah Karakaian: went
5:54
Sarah Karakaian: and
5:55
Sarah Karakaian: had
5:55
Sarah Karakaian: the
5:55
Sarah Karakaian: best
5:55
Sarah Karakaian: time
5:55
Sarah Karakaian: and
5:55
Sarah Karakaian: then
5:55
Sarah Karakaian: we
5:55
Sarah Karakaian: got
5:56
Sarah Karakaian: invited
5:56
Sarah Karakaian: back
5:56
Sarah Karakaian: agAIn
5:57
Sarah Karakaian: this
5:57
Sarah Karakaian: year,
5:57
Sarah Karakaian: which
5:58
Sarah Karakaian: is
5:58
Sarah Karakaian: also
5:58
Sarah Karakaian: very
5:58
Sarah Karakaian: special.
5:59
Annette Grant: Could
5:59
Annette Grant: not
5:59
Annette Grant: say
5:59
Annette Grant: no.
5:59
Sarah Karakaian: That
6:00
Sarah Karakaian: means
6:00
Sarah Karakaian: Annette
6:00
Sarah Karakaian: was
6:00
Sarah Karakaian: behaved
6:01
Sarah Karakaian: last
6:01
Sarah Karakaian: year
6:01
Sarah Karakaian: and
6:03
Sarah Karakaian: Welcome
6:03
Sarah Karakaian: back.
6:03
Sarah Karakaian: No,
6:03
Sarah Karakaian: I'm
6:03
Sarah Karakaian: just
6:03
Sarah Karakaian: kidding.
6:04
Sarah Karakaian: So
6:04
Sarah Karakaian: we
6:04
Sarah Karakaian: went
6:05
Sarah Karakaian: back
6:05
Sarah Karakaian: agAIn
6:05
Sarah Karakaian: this
6:05
Sarah Karakaian: year
6:05
Sarah Karakaian: and
6:06
Sarah Karakaian: it
6:06
Sarah Karakaian: is,
6:07
Sarah Karakaian: we
6:07
Sarah Karakaian: are
6:07
Sarah Karakaian: surrounded
6:08
Sarah Karakaian: by
6:09
Sarah Karakaian: CEOs,
6:10
Sarah Karakaian: everyone
6:10
Sarah Karakaian: who
6:10
Sarah Karakaian: was
6:10
Sarah Karakaian: there
6:11
Sarah Karakaian: is
6:11
Sarah Karakaian: a
6:11
Sarah Karakaian: founder
6:12
Sarah Karakaian: of
6:12
Sarah Karakaian: a
6:12
Sarah Karakaian: company,
6:13
Sarah Karakaian: but
6:13
Sarah Karakaian: the
6:13
Sarah Karakaian: company
6:14
Sarah Karakaian: is
6:14
Sarah Karakaian: in
6:14
Sarah Karakaian: the
6:14
Sarah Karakaian: short-term
6:14
Sarah Karakaian: rental
6:15
Sarah Karakaian: industry,
6:15
Sarah Karakaian: but
6:15
Sarah Karakaian: it
6:15
Sarah Karakaian: was
6:15
Sarah Karakaian: either
6:16
Sarah Karakaian: software,
6:17
Sarah Karakaian: software
6:18
Sarah Karakaian: as
6:18
Sarah Karakaian: a,
6:19
Sarah Karakaian: a
6:19
Sarah Karakaian: service.
6:20
Annette Grant: Property
6:21
Annette Grant: management
6:22
Annette Grant: companies,
6:22
Annette Grant: consultancies.
6:23
Sarah Karakaian: Yes.
6:24
Sarah Karakaian: Yes.
6:24
Sarah Karakaian: So
6:24
Sarah Karakaian: everyone
6:25
Sarah Karakaian: had,
6:25
Sarah Karakaian: uh,
6:26
Sarah Karakaian: and
6:26
Sarah Karakaian: then
6:26
Sarah Karakaian: not
6:26
Sarah Karakaian: only
6:27
Sarah Karakaian: was
6:27
Sarah Karakaian: Thanks
6:27
Sarah Karakaian: for
6:27
Sarah Karakaian: Visiting
6:27
Sarah Karakaian: there.
6:27
Sarah Karakaian: Annette
6:28
Sarah Karakaian: and
6:28
Sarah Karakaian: I
6:28
Sarah Karakaian: were
6:28
Sarah Karakaian: there,
6:28
Sarah Karakaian: but
6:28
Sarah Karakaian: also
6:29
Sarah Karakaian: another
6:29
Sarah Karakaian: media
6:30
Sarah Karakaian: company,
6:31
Sarah Karakaian: uh,
6:31
Sarah Karakaian: host
6:32
Sarah Karakaian: Planet
6:32
Sarah Karakaian: was
6:32
Sarah Karakaian: there.
6:33
Sarah Karakaian: And
6:33
Sarah Karakaian: so
6:33
Sarah Karakaian: they
6:33
Sarah Karakaian: serve
6:33
Sarah Karakaian: a
6:34
Sarah Karakaian: lot
6:34
Sarah Karakaian: of
6:34
Sarah Karakaian: content
6:34
Sarah Karakaian: to
6:35
Sarah Karakaian: a
6:35
Sarah Karakaian: UK
6:35
Sarah Karakaian: crowd.
6:36
Sarah Karakaian: So
6:36
Sarah Karakaian: it's
6:36
Sarah Karakaian: just
6:36
Sarah Karakaian: a
6:36
Sarah Karakaian: really.
6:37
Sarah Karakaian: Lovely
6:39
Sarah Karakaian: and
6:39
Sarah Karakaian: diverse
6:40
Sarah Karakaian: conversation
6:41
Sarah Karakaian: that
6:41
Sarah Karakaian: we
6:41
Sarah Karakaian: had
6:42
Sarah Karakaian: on
6:42
Sarah Karakaian: all
6:42
Sarah Karakaian: sorts
6:43
Sarah Karakaian: of
6:43
Sarah Karakaian: different
6:43
Sarah Karakaian: topics
6:43
Sarah Karakaian: surrounding
6:44
Sarah Karakaian: hospitality.
6:45
Annette Grant: And
6:46
Annette Grant: we
6:46
Annette Grant: had
6:46
Annette Grant: the
6:46
Annette Grant: pleasure
6:47
Annette Grant: of
6:49
Annette Grant: having,
6:49
Annette Grant: um.
6:50
Annette Grant: Small
6:51
Annette Grant: interviews
6:51
Annette Grant: with
6:52
Annette Grant: four
6:52
Annette Grant: of
6:52
Annette Grant: the
6:52
Annette Grant: guests.
6:53
Annette Grant: There
6:53
Annette Grant: were
6:53
Annette Grant: like
6:53
Annette Grant: 17
6:53
Annette Grant: of
6:54
Annette Grant: us
6:54
Annette Grant: there,
6:54
Annette Grant: but
6:54
Annette Grant: four
6:54
Annette Grant: of
6:54
Annette Grant: them
6:54
Annette Grant: we
6:54
Annette Grant: had,
6:55
Annette Grant: um,
6:55
Annette Grant: we'll
6:55
Annette Grant: have
6:55
Annette Grant: on
6:56
Annette Grant: the
6:56
Annette Grant: show
6:56
Annette Grant: today
6:57
Annette Grant: and
6:58
Annette Grant: we're
6:58
Annette Grant: gonna
6:58
Annette Grant: dig
6:58
Annette Grant: in.
6:58
Annette Grant: We
6:58
Annette Grant: asked
6:59
Annette Grant: them
6:59
Annette Grant: a
6:59
Annette Grant: few,
6:59
Annette Grant: we
7:00
Annette Grant: asked
7:00
Annette Grant: them
7:00
Annette Grant: all
7:00
Annette Grant: different
7:01
Annette Grant: questions,
7:01
Annette Grant: but
7:01
Annette Grant: wanted
7:01
Annette Grant: to
7:01
Annette Grant: get
7:02
Annette Grant: their
7:02
Annette Grant: unique
7:03
Annette Grant: perspective.
7:04
Annette Grant: So
7:05
Annette Grant: let's
7:05
Annette Grant: kick
7:05
Annette Grant: it
7:05
Annette Grant: off.
7:06
Sarah Karakaian: Yes.
7:06
Sarah Karakaian: So
7:06
Sarah Karakaian: first
7:07
Sarah Karakaian: we
7:07
Sarah Karakaian: have
7:07
Sarah Karakaian: Ella.
7:08
Sarah Karakaian: And
7:09
Sarah Karakaian: Ella
7:10
Sarah Karakaian: used
7:11
Sarah Karakaian: to
7:11
Sarah Karakaian: be
7:11
Sarah Karakaian: a
7:11
Sarah Karakaian: property
7:11
Sarah Karakaian: manager
7:11
Sarah Karakaian: Annette,
7:12
Sarah Karakaian: right?
7:12
Annette Grant: Yes.
7:13
Annette Grant: And
7:14
Annette Grant: this
7:14
Annette Grant: one,
7:14
Annette Grant: I
7:14
Annette Grant: love
7:14
Annette Grant: each,
7:15
Annette Grant: each
7:15
Annette Grant: person
7:15
Annette Grant: that
7:15
Annette Grant: we're
7:15
Annette Grant: gonna
7:15
Annette Grant: introduce.
7:17
Annette Grant: Got
7:17
Annette Grant: their
7:17
Annette Grant: start,
7:18
Annette Grant: um,
7:19
Annette Grant: as
7:19
Annette Grant: a
7:19
Annette Grant: host.
7:19
Annette Grant: So
7:20
Annette Grant: Ella
7:20
Annette Grant: was
7:21
Annette Grant: a
7:21
Annette Grant: property
7:21
Annette Grant: manager,
7:22
Annette Grant: saw,
7:22
Annette Grant: um,
7:23
Annette Grant: a
7:23
Annette Grant: need
7:23
Annette Grant: for
7:24
Annette Grant: what
7:24
Annette Grant: she
7:25
Annette Grant: does
7:25
Annette Grant: now,
7:25
Annette Grant: and
7:25
Annette Grant: she's
7:26
Annette Grant: the
7:26
Annette Grant: co-founder
7:26
Annette Grant: of
7:26
Annette Grant: Auto
7:27
Annette Grant: Hosts.
7:27
Annette Grant: So
7:27
Annette Grant: please
7:28
Annette Grant: feel
7:28
Annette Grant: free
7:28
Annette Grant: to
7:29
Annette Grant: look
7:29
Annette Grant: them
7:29
Annette Grant: up
7:29
Annette Grant: after
7:30
Annette Grant: the
7:30
Annette Grant: show.
7:31
Sarah Karakaian: But
7:31
Sarah Karakaian: just
7:32
Sarah Karakaian: to
7:32
Sarah Karakaian: get
7:32
Sarah Karakaian: you
7:32
Sarah Karakaian: excited
7:32
Sarah Karakaian: too,
7:32
Sarah Karakaian: in
7:33
Sarah Karakaian: this
7:33
Sarah Karakaian: podcast,
7:33
Sarah Karakaian: we
7:33
Sarah Karakaian: ask
7:33
Sarah Karakaian: some
7:33
Sarah Karakaian: questions
7:34
Sarah Karakaian: like,
7:34
Sarah Karakaian: you
7:34
Sarah Karakaian: know,
7:35
Sarah Karakaian: what
7:35
Sarah Karakaian: separates
7:36
Sarah Karakaian: hosts
7:36
Sarah Karakaian: who
7:36
Sarah Karakaian: are
7:36
Sarah Karakaian: thriving
7:37
Sarah Karakaian: right
7:37
Sarah Karakaian: now
7:37
Sarah Karakaian: from
7:37
Sarah Karakaian: those
7:37
Sarah Karakaian: who
7:38
Sarah Karakaian: are
7:38
Sarah Karakaian: struggling?
7:38
Sarah Karakaian: Or
7:39
Sarah Karakaian: if
7:39
Sarah Karakaian: you
7:39
Sarah Karakaian: had
7:39
Sarah Karakaian: to
7:39
Sarah Karakaian: make
7:39
Sarah Karakaian: one
7:40
Sarah Karakaian: bold
7:40
Sarah Karakaian: prediction
7:40
Sarah Karakaian: about
7:41
Sarah Karakaian: our
7:41
Sarah Karakaian: industry
7:41
Sarah Karakaian: in
7:41
Sarah Karakaian: the
7:41
Sarah Karakaian: next
7:42
Sarah Karakaian: year,
7:42
Sarah Karakaian: what
7:42
Sarah Karakaian: would
7:42
Sarah Karakaian: you
7:42
Sarah Karakaian: say?
7:43
Sarah Karakaian: And
7:43
Sarah Karakaian: is
7:43
Sarah Karakaian: there
7:43
Sarah Karakaian: really
7:44
Sarah Karakaian: hope
7:44
Sarah Karakaian: for
7:44
Sarah Karakaian: direct
7:45
Sarah Karakaian: booking
7:45
Sarah Karakaian: when
7:45
Sarah Karakaian: AIrbnb
7:46
Sarah Karakaian: is
7:46
Sarah Karakaian: just
7:46
Sarah Karakaian: so
7:47
Sarah Karakaian: powerful?
7:48
Sarah Karakaian: Um,
7:48
Sarah Karakaian: what
7:49
Sarah Karakaian: do
7:49
Sarah Karakaian: you
7:49
Sarah Karakaian: think
7:49
Sarah Karakaian: hosts
7:50
Sarah Karakaian: could
7:50
Sarah Karakaian: be
7:50
Sarah Karakaian: investing
7:50
Sarah Karakaian: more
7:50
Sarah Karakaian: time
7:51
Sarah Karakaian: or
7:51
Sarah Karakaian: attention
7:52
Sarah Karakaian: to?
7:52
Sarah Karakaian: So
7:52
Sarah Karakaian: this
7:53
Sarah Karakaian: episode
7:53
Sarah Karakaian: is
7:54
Sarah Karakaian: really
7:54
Sarah Karakaian: diverse
7:55
Sarah Karakaian: in
7:55
Sarah Karakaian: terms
7:55
Sarah Karakaian: of
7:55
Sarah Karakaian: the
7:55
Sarah Karakaian: conversation,
7:56
Sarah Karakaian: but
7:56
Sarah Karakaian: it's
7:56
Sarah Karakaian: coming
7:57
Sarah Karakaian: from
7:57
Sarah Karakaian: the
7:57
Sarah Karakaian: place
7:57
Sarah Karakaian: of
7:57
Sarah Karakaian: people
7:58
Sarah Karakaian: whose
7:59
Sarah Karakaian: livelihoods,
8:00
Sarah Karakaian: just
8:00
Sarah Karakaian: like
8:00
Sarah Karakaian: all
8:00
Sarah Karakaian: of
8:00
Sarah Karakaian: ours,
8:00
Sarah Karakaian: depend
8:01
Sarah Karakaian: on
8:02
Sarah Karakaian: paying
8:02
Sarah Karakaian: attention
8:03
Sarah Karakaian: to
8:03
Sarah Karakaian: what's
8:03
Sarah Karakaian: going
8:03
Sarah Karakaian: on.
8:04
Sarah Karakaian: And
8:04
Sarah Karakaian: so
8:04
Sarah Karakaian: these
8:04
Sarah Karakaian: perspectives
8:05
Sarah Karakaian: can
8:05
Sarah Karakaian: be
8:05
Sarah Karakaian: really
8:06
Sarah Karakaian: valuable
8:06
Sarah Karakaian: for
8:06
Sarah Karakaian: you
8:07
Sarah Karakaian: as
8:07
Sarah Karakaian: we
8:07
Sarah Karakaian: move
8:08
Sarah Karakaian: forward
8:08
Sarah Karakaian: into
8:08
Sarah Karakaian: this
8:08
Sarah Karakaian: year
8:09
Sarah Karakaian: and
8:09
Sarah Karakaian: to
8:09
Sarah Karakaian: next
8:09
Sarah Karakaian: year.
8:10
Sarah Karakaian: But,
8:10
Sarah Karakaian: let's
8:10
Sarah Karakaian: get
8:11
Sarah Karakaian: to
8:11
Sarah Karakaian: know
8:11
Sarah Karakaian: Ella
8:11
Sarah Karakaian: and
8:11
Sarah Karakaian: dig
8:12
Sarah Karakaian: into
8:12
Sarah Karakaian: her
8:13
Sarah Karakaian: perspective
8:13
Sarah Karakaian: on
8:14
Sarah Karakaian: what
8:14
Sarah Karakaian: she
8:15
Sarah Karakaian: thinks
8:15
Sarah Karakaian: hosts,
8:16
Sarah Karakaian: what,
8:16
Sarah Karakaian: what
8:16
Sarah Karakaian: separates
8:16
Sarah Karakaian: hosts
8:17
Sarah Karakaian: who
8:17
Sarah Karakaian: are
8:17
Sarah Karakaian: thriving
8:17
Sarah Karakaian: from
8:18
Sarah Karakaian: those
8:18
Sarah Karakaian: who
8:18
Sarah Karakaian: are
8:18
Sarah Karakaian: struggling
8:19
Sarah Karakaian: right
8:19
Sarah Karakaian: now.
8:19
Sarah Karakaian: Okay,
8:20
Sarah Karakaian: Ella,
8:21
Sarah Karakaian: what
8:21
Sarah Karakaian: do
8:21
Sarah Karakaian: you
8:21
Sarah Karakaian: think
8:21
Sarah Karakaian: separates
8:22
Sarah Karakaian: hosts
8:23
Sarah Karakaian: who
8:23
Sarah Karakaian: are
8:23
Sarah Karakaian: thriving
8:24
Sarah Karakaian: right
8:24
Sarah Karakaian: now
8:25
Sarah Karakaian: versus
8:26
Sarah Karakaian: those
8:26
Sarah Karakaian: who
8:26
Sarah Karakaian: might
8:27
Sarah Karakaian: be
8:27
Sarah Karakaian: experiencing
8:29
Sarah Karakaian: struggles?
8:31
Ella: Okay.
8:31
Ella: Good
8:31
Ella: question.
8:33
Ella: Um,
8:35
Ella: I'm
8:35
Ella: gonna
8:35
Ella: say,
8:36
Ella: and
8:36
Ella: this
8:36
Ella: is
8:36
Ella: really
8:36
Ella: so,
8:37
Ella: so
8:37
Ella: many
8:38
Ella: mistakes
8:38
Ella: I
8:38
Ella: made
8:38
Ella: during
8:39
Ella: my
8:39
Ella: hosting
8:39
Ella: days
8:40
Ella: and
8:40
Ella: running
8:40
Ella: a
8:40
Ella: property
8:41
Ella: management
8:41
Ella: company.
8:42
Ella: I
8:42
Ella: feel
8:42
Ella: like
8:43
Ella: in
8:43
Ella: the
8:43
Ella: stage
8:43
Ella: where
8:43
Ella: you're
8:43
Ella: looking
8:44
Ella: at
8:44
Ella: scale,
8:46
Ella: you
8:46
Ella: are
8:46
Ella: fAIling
8:46
Ella: to
8:48
Ella: analyze,
8:48
Ella: ROI.
8:49
Ella: So
8:49
Ella: ROI.
8:50
Ella: Being
8:50
Ella: return
8:50
Ella: on
8:50
Ella: investment
8:51
Ella: is
8:52
Ella: really
8:52
Ella: easy
8:52
Ella: when
8:52
Ella: you
8:52
Ella: buy
8:52
Ella: something
8:53
Ella: for
8:53
Ella: $3
8:53
Ella: and
8:53
Ella: sell
8:54
Ella: it
8:54
Ella: for
8:54
Ella: five
8:54
Ella: and
8:54
Ella: your
8:54
Ella: ROI
8:55
Ella: is
8:55
Ella: $2.
8:55
Ella: It's
8:56
Ella: a
8:56
Ella: lot
8:56
Ella: harder
8:56
Ella: when
8:57
Ella: there's
8:57
Ella: tools
8:58
Ella: out
8:58
Ella: there
8:58
Ella: when
8:58
Ella: you're
8:58
Ella: trying
8:59
Ella: to
8:59
Ella: really
9:00
Ella: quantify
9:01
Ella: hiring
9:02
Ella: an
9:02
Ella: extra
9:02
Ella: person
9:03
Ella: or
9:03
Ella: taking
9:03
Ella: a
9:03
Ella: tech
9:04
Ella: or
9:04
Ella: introducing
9:04
Ella: software
9:04
Ella: and
9:05
Ella: at
9:05
Ella: some
9:05
Ella: point
9:06
Ella: is
9:06
Ella: the
9:06
Ella: cost
9:06
Ella: gonna
9:06
Ella: justify
9:07
Ella: what
9:07
Ella: I'm
9:07
Ella: making
9:08
Ella: or
9:08
Ella: saving
9:08
Ella: from
9:09
Ella: it?
9:09
Ella: And
9:09
Ella: I
9:10
Ella: feel
9:10
Ella: that
9:10
Ella: with,
9:10
Ella: uh.
9:11
Ella: Kind
9:11
Ella: of
9:12
Ella: multitude
9:13
Ella: of
9:14
Ella: tech
9:14
Ella: stack
9:14
Ella: solutions
9:15
Ella: and
9:15
Ella: growth
9:16
Ella: opportunities.
9:17
Ella: At
9:17
Ella: some
9:17
Ella: point,
9:18
Ella: people
9:18
Ella: fall
9:18
Ella: on
9:19
Ella: two
9:19
Ella: ends
9:19
Ella: of
9:19
Ella: that
9:19
Ella: spectrum.
9:20
Ella: I
9:20
Ella: see
9:20
Ella: situations
9:21
Ella: where
9:21
Ella: you're
9:22
Ella: doing
9:22
Ella: way
9:22
Ella: too
9:23
Ella: much
9:23
Ella: manually
9:23
Ella: or
9:23
Ella: with
9:24
Ella: humans
9:24
Ella: and
9:25
Ella: oh
9:25
Ella: my
9:25
Ella: God,
9:25
Ella: something
9:25
Ella: could
9:26
Ella: really
9:26
Ella: be
9:26
Ella: automated
9:26
Ella: and
9:26
Ella: you
9:26
Ella: can
9:27
Ella: focus
9:27
Ella: on
9:28
Ella: the
9:28
Ella: things
9:28
Ella: that
9:28
Ella: really
9:28
Ella: need
9:29
Ella: human
9:29
Ella: touch.
9:30
Ella: And
9:30
Ella: on
9:30
Ella: the
9:30
Ella: other
9:30
Ella: hand,
9:30
Ella: I
9:30
Ella: see
9:31
Ella: companies
9:31
Ella: going
9:32
Ella: completely
9:33
Ella: above
9:33
Ella: and
9:33
Ella: beyond
9:34
Ella: and
9:34
Ella: thinking
9:34
Ella: the
9:35
Ella: tech
9:35
Ella: is
9:35
Ella: a
9:35
Ella: solution
9:35
Ella: for
9:35
Ella: everything.
9:36
Ella: And
9:36
Ella: then
9:36
Ella: they're
9:37
Ella: forgetting
9:37
Ella: to
9:37
Ella: really
9:37
Ella: analyze
9:38
Ella: the
9:38
Ella: whole,
9:38
Ella: well,
9:39
Ella: wAIt,
9:39
Ella: I
9:39
Ella: mean
9:39
Ella: if
9:39
Ella: I
9:40
Ella: did
9:40
Ella: this
9:40
Ella: a
9:40
Ella: little
9:40
Ella: bit
9:41
Ella: more
9:41
Ella: manual,
9:41
Ella: but
9:42
Ella: with
9:42
Ella: the
9:42
Ella: human
9:42
Ella: touch,
9:43
Ella: I'm
9:43
Ella: gonna,
9:43
Ella: you
9:44
Ella: know,
9:44
Ella: save
9:44
Ella: a
9:44
Ella: little
9:45
Ella: bit
9:45
Ella: on
9:45
Ella: the
9:45
Ella: scale
9:45
Ella: part
9:46
Ella: or,
9:46
Ella: so
9:46
Ella: it's
9:46
Ella: really
9:46
Ella: that
9:47
Ella: it's
9:47
Ella: assessing
9:47
Ella: and,
9:47
Ella: and
9:47
Ella: that's
9:48
Ella: not
9:48
Ella: always
9:48
Ella: easy.
9:48
Ella: So
9:49
Ella: us
9:49
Ella: as
9:49
Ella: tech
9:49
Ella: vendors,
9:50
Ella: it's,
9:50
Ella: I
9:50
Ella: think
9:50
Ella: our
9:50
Ella: job
9:51
Ella: as
9:51
Ella: well
9:51
Ella: to
9:52
Ella: clarify
9:52
Ella: where
9:53
Ella: investing
9:53
Ella: in
9:54
Ella: some
9:54
Ella: solution
9:54
Ella: could
9:55
Ella: save
9:55
Ella: you
9:55
Ella: time,
9:55
Ella: money,
9:56
Ella: efforts,
9:56
Ella: or
9:57
Ella: whatever,
9:57
Ella: but
9:58
Ella: for
9:58
Ella: an
9:58
Ella: operator,
9:58
Ella: I'm
9:58
Ella: gonna
9:59
Ella: say
9:59
Ella: that
9:59
Ella: the
9:59
Ella: ones
9:59
Ella: that
9:59
Ella: really
10:00
Ella: cracked
10:00
Ella: it
10:00
Ella: and
10:00
Ella: for
10:00
Ella: their
10:01
Ella: stage,
10:01
Ella: 'cause
10:01
Ella: there's
10:01
Ella: no
10:01
Ella: one
10:02
Ella: right
10:02
Ella: answer.
10:03
Ella: So
10:03
Ella: for
10:03
Ella: their
10:03
Ella: stage
10:04
Ella: and
10:04
Ella: keep
10:04
Ella: reassessing
10:05
Ella: it,
10:06
Ella: understanding
10:07
Ella: that
10:07
Ella: at
10:07
Ella: this
10:07
Ella: point
10:08
Ella: I
10:08
Ella: could
10:09
Ella: optimize
10:09
Ella: a
10:09
Ella: few
10:09
Ella: things,
10:10
Ella: change
10:10
Ella: something
10:11
Ella: in
10:11
Ella: my
10:11
Ella: process
10:11
Ella: because
10:12
Ella: the
10:12
Ella: return
10:12
Ella: on
10:12
Ella: this
10:12
Ella: investment
10:13
Ella: is
10:13
Ella: gonna
10:13
Ella: be
10:13
Ella: better.
10:14
Ella: Um,
10:15
Ella: really
10:16
Ella: separate
10:16
Ella: those
10:16
Ella: that
10:17
Ella: don't
10:17
Ella: bother
10:17
Ella: giving
10:18
Ella: it
10:18
Ella: any
10:18
Ella: thought
10:19
Ella: or
10:19
Ella: time
10:19
Ella: of
10:19
Ella: day
10:20
Ella: and
10:20
Ella: just
10:20
Ella: keep
10:20
Ella: going.
10:21
Ella: You
10:21
Ella: know,
10:21
Ella: business
10:21
Ella: as
10:21
Ella: usual.
10:22
Ella: My
10:22
Ella: margins
10:23
Ella: are
10:23
Ella: low.
10:23
Ella: That
10:23
Ella: sucks,
10:24
Ella: but
10:24
Ella: let's
10:24
Ella: keep
10:24
Ella: going
10:24
Ella: and
10:24
Ella: just
10:25
Ella: try
10:25
Ella: harder.
10:26
Ella: As
10:26
Ella: opposed
10:26
Ella: to
10:27
Ella: go
10:27
Ella: back
10:28
Ella: and
10:28
Ella: reassess
10:29
Ella: your
10:29
Ella: margins.
10:30
Sarah Karakaian: And
10:30
Sarah Karakaian: I
10:30
Sarah Karakaian: think
10:30
Sarah Karakaian: that's
10:30
Sarah Karakaian: the
10:31
Sarah Karakaian: magic
10:31
Sarah Karakaian: word
10:31
Sarah Karakaian: there
10:31
Sarah Karakaian: of
10:32
Sarah Karakaian: reassess,
10:33
Sarah Karakaian: especially
10:34
Sarah Karakaian: our
10:34
Sarah Karakaian: audience.
10:35
Sarah Karakaian: It's
10:35
Sarah Karakaian: almost
10:37
Sarah Karakaian: like
10:37
Sarah Karakaian: they,
10:39
Sarah Karakaian: yeah,
10:39
Sarah Karakaian: you're
10:39
Sarah Karakaian: right.
10:39
Sarah Karakaian: Like
10:40
Sarah Karakaian: our
10:40
Sarah Karakaian: margins
10:40
Sarah Karakaian: are
10:40
Sarah Karakaian: small
10:41
Sarah Karakaian: and
10:41
Sarah Karakaian: that's
10:41
Sarah Karakaian: just
10:41
Sarah Karakaian: the
10:41
Sarah Karakaian: way
10:41
Sarah Karakaian: it
10:42
Sarah Karakaian: is.
10:42
Sarah Karakaian: But
10:42
Sarah Karakaian: it
10:42
Sarah Karakaian: doesn't
10:43
Sarah Karakaian: have
10:43
Sarah Karakaian: to
10:43
Sarah Karakaian: be
10:43
Sarah Karakaian: that
10:43
Sarah Karakaian: way.
10:44
Sarah Karakaian: There
10:44
Sarah Karakaian: are
10:44
Sarah Karakaian: opportunities
10:45
Sarah Karakaian: for,
10:45
Sarah Karakaian: to
10:46
Sarah Karakaian: either
10:46
Sarah Karakaian: defend
10:46
Sarah Karakaian: your
10:47
Sarah Karakaian: profit
10:47
Sarah Karakaian: or
10:48
Sarah Karakaian: to,
10:49
Sarah Karakaian: uh,
10:50
Sarah Karakaian: reassess
10:51
Sarah Karakaian: what
10:51
Sarah Karakaian: you're
10:51
Sarah Karakaian: investing
10:52
Sarah Karakaian: in.
10:52
Sarah Karakaian: Are
10:52
Sarah Karakaian: you
10:52
Sarah Karakaian: optimizing
10:53
Sarah Karakaian: it
10:53
Sarah Karakaian: in
10:53
Sarah Karakaian: a
10:54
Sarah Karakaian: way
10:54
Sarah Karakaian: that
10:55
Sarah Karakaian: is
10:55
Sarah Karakaian: worth
10:55
Sarah Karakaian: the
10:55
Sarah Karakaian: value
10:56
Sarah Karakaian: that
10:56
Sarah Karakaian: you're
10:56
Sarah Karakaian: putting
10:57
Sarah Karakaian: into
10:57
Sarah Karakaian: it
10:57
Sarah Karakaian: monetarily,
10:58
Sarah Karakaian: time-wise,
10:59
Sarah Karakaian: there's
11:00
Sarah Karakaian: just
11:00
Sarah Karakaian: so
11:00
Sarah Karakaian: many
11:00
Sarah Karakaian: components
11:01
Sarah Karakaian: of
11:01
Sarah Karakaian: technology
11:02
Sarah Karakaian: or
11:02
Sarah Karakaian: your
11:02
Sarah Karakaian: team
11:03
Sarah Karakaian: that
11:03
Sarah Karakaian: you
11:03
Sarah Karakaian: might
11:03
Sarah Karakaian: not
11:03
Sarah Karakaian: be
11:03
Sarah Karakaian: tapping
11:04
Sarah Karakaian: into
11:04
Sarah Karakaian: their
11:04
Sarah Karakaian: sweet
11:05
Sarah Karakaian: spot.
11:05
Sarah Karakaian: Yeah,
11:06
Sarah Karakaian: and
11:07
Sarah Karakaian: I
11:07
Sarah Karakaian: can
11:07
Sarah Karakaian: see
11:07
Sarah Karakaian: how
11:07
Sarah Karakaian: that
11:08
Sarah Karakaian: could
11:08
Sarah Karakaian: be.
11:08
Annette Grant: Well,
11:08
Annette Grant: I
11:09
Annette Grant: think.
11:10
Annette Grant: Host
11:10
Annette Grant: also,
11:10
Annette Grant: who
11:11
Annette Grant: are
11:11
Annette Grant: you
11:11
Annette Grant: chatting
11:11
Annette Grant: with?
11:12
Annette Grant: Who
11:12
Annette Grant: do
11:12
Annette Grant: you
11:12
Annette Grant: get
11:12
Annette Grant: to
11:12
Annette Grant: talk
11:13
Annette Grant: to,
11:13
Annette Grant: to
11:14
Annette Grant: sit
11:14
Annette Grant: down
11:14
Annette Grant: and
11:15
Annette Grant: really
11:15
Annette Grant: go
11:15
Annette Grant: behind
11:15
Annette Grant: the
11:15
Annette Grant: scenes?
11:16
Annette Grant: What
11:16
Annette Grant: are
11:16
Annette Grant: you
11:16
Annette Grant: investing
11:17
Annette Grant: in?
11:18
Annette Grant: This
11:18
Annette Grant: is
11:18
Annette Grant: what
11:18
Annette Grant: I'm
11:18
Annette Grant: investing
11:19
Annette Grant: in.
11:19
Annette Grant: Or
11:20
Annette Grant: I
11:20
Annette Grant: think
11:20
Annette Grant: people
11:20
Annette Grant: still
11:21
Annette Grant: on
11:21
Annette Grant: any
11:22
Annette Grant: level
11:22
Annette Grant: of
11:22
Annette Grant: business,
11:22
Annette Grant: whether
11:23
Annette Grant: you're,
11:23
Annette Grant: you
11:24
Annette Grant: know,
11:24
Annette Grant: have
11:25
Annette Grant: an
11:25
Annette Grant: AIrbnb,
11:25
Annette Grant: whether
11:26
Annette Grant: you
11:26
Annette Grant: have
11:26
Annette Grant: a
11:26
Annette Grant: property
11:26
Annette Grant: management
11:27
Annette Grant: company,
11:27
Annette Grant: whether
11:27
Annette Grant: you
11:28
Annette Grant: have
11:28
Annette Grant: a
11:28
Annette Grant: full-time
11:29
Annette Grant: job.
11:29
Annette Grant: People
11:29
Annette Grant: still
11:30
Annette Grant: are
11:30
Annette Grant: very,
11:30
Annette Grant: I
11:30
Annette Grant: feel
11:31
Annette Grant: secretive
11:32
Annette Grant: about
11:33
Annette Grant: earning
11:33
Annette Grant: and
11:33
Annette Grant: spending,
11:34
Annette Grant: or
11:34
Annette Grant: they
11:34
Annette Grant: give
11:34
Annette Grant: you
11:34
Annette Grant: the
11:34
Annette Grant: highlight
11:35
reel.
11:35
Annette Grant: And
11:35
Annette Grant: I
11:35
Annette Grant: think
11:36
Annette Grant: that's
11:36
Annette Grant: where,
11:36
Annette Grant: just
11:36
Annette Grant: being
11:37
Annette Grant: really
11:37
Annette Grant: honest
11:38
Annette Grant: sometimes
11:38
Annette Grant: of
11:38
Annette Grant: like,
11:40
Annette Grant: if
11:40
Annette Grant: a
11:40
Annette Grant: tech,
11:40
Annette Grant: if,
11:41
Annette Grant: if
11:41
Annette Grant: something
11:41
Annette Grant: that
11:41
Annette Grant: you,
11:42
Annette Grant: um,
11:43
Annette Grant: purchased,
11:43
Annette Grant: whether
11:44
Annette Grant: it's
11:44
Annette Grant: tech,
11:45
Annette Grant: an
11:45
Annette Grant: employee
11:46
Annette Grant: isn't
11:46
Annette Grant: giving
11:46
Annette Grant: you
11:47
Annette Grant: the
11:47
Annette Grant: ROI
11:47
Annette Grant: that
11:47
Annette Grant: you
11:47
Annette Grant: want,
11:48
Annette Grant: having
11:48
Annette Grant: that
11:48
Annette Grant: honest
11:48
Annette Grant: conversation
11:49
Annette Grant: of
11:49
Annette Grant: you
11:50
Annette Grant: can
11:50
Annette Grant: let
11:50
Annette Grant: it
11:50
Annette Grant: go.
11:50
Annette Grant: 'cause
11:50
Annette Grant: there's
11:50
Annette Grant: sunk
11:51
Annette Grant: cost
11:51
Annette Grant: too.
11:51
Annette Grant: You're
11:51
Annette Grant: like,
11:52
Annette Grant: you
11:52
Annette Grant: wanna
11:52
Annette Grant: hold
11:52
Annette Grant: on?
11:52
Annette Grant: Like,
11:53
Annette Grant: let's
11:53
Annette Grant: try
11:53
Annette Grant: harder,
11:54
Annette Grant: try
11:54
Annette Grant: harder,
11:54
Annette Grant: and
11:54
Annette Grant: it's
11:54
Annette Grant: not
11:55
Annette Grant: working.
11:56
Annette Grant: That's.
11:58
Annette Grant: That's
11:58
Annette Grant: the
11:58
Annette Grant: sweet
11:58
Annette Grant: spot
11:58
Annette Grant: I
11:59
Annette Grant: think,
11:59
Annette Grant: of
11:59
Annette Grant: what,
11:59
Annette Grant: what
11:59
Annette Grant: is
11:59
Annette Grant: the
12:00
Annette Grant: return
12:00
Annette Grant: on
12:00
Annette Grant: investment?
12:00
Annette Grant: Really
12:01
Annette Grant: understanding
12:01
Annette Grant: that.
12:02
Annette Grant: Because
12:03
Annette Grant: my
12:03
Annette Grant: something
12:04
Annette Grant: or
12:04
Annette Grant: a
12:04
Annette Grant: return
12:05
Annette Grant: on
12:05
Annette Grant: my
12:05
Annette Grant: investment,
12:06
Annette Grant: what
12:06
Annette Grant: I
12:06
Annette Grant: want
12:06
Annette Grant: out
12:07
Annette Grant: of
12:07
Annette Grant: it,
12:07
Annette Grant: might
12:07
Annette Grant: be
12:07
Annette Grant: very
12:07
Annette Grant: different
12:08
Annette Grant: than,
12:09
Annette Grant: than
12:09
Annette Grant: you
12:09
Annette Grant: or
12:09
Annette Grant: Sarah.
12:10
Annette Grant: Yeah.
12:10
Annette Grant: So
12:11
Annette Grant: how,
12:11
Annette Grant: when
12:11
Annette Grant: we
12:11
Annette Grant: talk
12:12
Annette Grant: about
12:12
Annette Grant: return
12:12
Annette Grant: on
12:12
Annette Grant: investment,
12:13
Annette Grant: if
12:13
Annette Grant: I'm
12:13
Annette Grant: looking
12:14
Annette Grant: at,
12:14
Annette Grant: um,
12:17
Annette Grant: numbers
12:17
Annette Grant: at
12:17
Annette Grant: the,
12:18
Annette Grant: at
12:18
Annette Grant: the
12:18
Annette Grant: end
12:18
Annette Grant: of
12:18
Annette Grant: the
12:18
Annette Grant: day.
12:19
Annette Grant: What
12:20
Annette Grant: if
12:20
Annette Grant: something
12:20
Annette Grant: has
12:20
Annette Grant: to,
12:21
Annette Grant: what
12:21
Annette Grant: if
12:21
Annette Grant: a
12:21
Annette Grant: piece,
12:21
Annette Grant: if
12:21
Annette Grant: you,
12:22
Annette Grant: um,
12:23
Annette Grant: if
12:23
Annette Grant: you
12:23
Annette Grant: are
12:23
Annette Grant: a
12:23
Annette Grant: property
12:24
Annette Grant: manager
12:24
Annette Grant: and
12:24
Annette Grant: a
12:24
Annette Grant: piece
12:25
Annette Grant: of
12:25
Annette Grant: tech
12:25
Annette Grant: had
12:25
Annette Grant: to
12:25
Annette Grant: go
12:25
Annette Grant: just
12:25
Annette Grant: because
12:26
Annette Grant: money,
12:26
Annette Grant: like
12:27
Annette Grant: literally
12:27
Annette Grant: like
12:27
Annette Grant: we
12:27
Annette Grant: cannot
12:28
Annette Grant: afford
12:28
Annette Grant: this.
12:29
Annette Grant: What
12:29
Annette Grant: do
12:29
Annette Grant: you
12:29
Annette Grant: think
12:29
Annette Grant: could
12:29
Annette Grant: go,
12:31
Ella: Ooh,
12:31
Ella: so
12:32
Ella: completely
12:32
Ella: depends
12:33
Ella: on
12:33
Ella: your
12:33
Ella: skillset.
12:34
Ella: So
12:34
Ella: I
12:34
Ella: think
12:34
Ella: the
12:34
Ella: point
12:34
Ella: is
12:34
Ella: that
12:35
Ella: any
12:35
Ella: person
12:35
Ella: that
12:36
Ella: enters
12:36
Ella: our
12:36
Ella: space,
12:36
Ella: and
12:36
Ella: I,
12:36
Ella: and
12:37
Ella: I
12:37
Ella: start
12:37
Ella: as
12:37
Ella: an
12:37
Ella: operator,
12:38
Ella: I'm
12:38
Ella: a
12:38
Ella: tech
12:38
Ella: vendor
12:38
Ella: now,
12:39
Ella: but
12:40
Ella: you're
12:41
Ella: gonna
12:41
Ella: thrive
12:41
Ella: in
12:41
Ella: any
12:41
Ella: business
12:42
Ella: as
12:42
Ella: long
12:42
Ella: as
12:42
Ella: you're
12:43
Ella: not
12:43
Ella: an
12:43
Ella: outsider
12:43
Ella: that's
12:44
Ella: hiring
12:44
Ella: everybody
12:44
Ella: else.
12:45
Ella: You're
12:45
Ella: gonna
12:45
Ella: come
12:45
Ella: in
12:45
Ella: with
12:46
Ella: your
12:46
Ella: skillset
12:47
Ella: and
12:47
Ella: as
12:47
Ella: long
12:47
Ella: as
12:47
Ella: you
12:47
Ella: can
12:48
Ella: supplement
12:49
Ella: and
12:49
Ella: hire
12:50
Ella: either
12:50
Ella: through
12:50
Ella: people
12:50
Ella: or
12:50
Ella: tech,
12:51
Ella: the
12:51
Ella: other
12:51
Ella: things
12:51
Ella: you're
12:51
Ella: not
12:51
Ella: good
12:52
Ella: at.
12:52
Ella: So
12:52
Ella: to
12:52
Ella: answer
12:52
Ella: your
12:52
Ella: question
12:53
Ella: of
12:53
Ella: what
12:53
Ella: goes
12:54
Ella: the
12:54
Ella: thing
12:54
Ella: that
12:55
Ella: is
12:56
Ella: complimentary
12:57
Ella: to
12:57
Ella: what
12:57
Ella: you
12:58
Ella: can
12:58
Ella: do
12:58
Ella: on
12:58
Ella: your
12:58
Ella: own
12:58
Ella: or
12:58
Ella: do
12:59
Ella: better.
12:59
Ella: So
12:59
Ella: it's,
12:59
Ella: that
13:00
Ella: would
13:00
Ella: actually
13:00
Ella: be
13:00
Ella: a
13:00
Ella: completely
13:01
Ella: different
13:01
Ella: answer
13:01
Ella: for
13:01
Ella: every
13:02
Ella: single
13:02
Ella: person.
13:03
Ella: And
13:04
Ella: it's
13:04
Ella: like
13:05
Ella: sometimes,
13:06
Ella: I
13:06
Ella: don't
13:06
Ella: know,
13:07
Ella: like
13:07
Ella: there
13:07
Ella: might
13:07
Ella: be
13:07
Ella: some
13:07
Ella: tech
13:08
Ella: where
13:08
Ella: you're
13:08
Ella: really
13:08
Ella: at
13:09
Ella: your
13:09
Ella: size
13:09
Ella: like
13:09
Ella: this
13:10
Ella: check
13:10
Ella: is
13:10
Ella: the
13:10
Ella: best,
13:11
Ella: but
13:11
Ella: great,
13:11
Ella: but
13:11
Ella: I
13:12
Ella: really
13:12
Ella: only
13:12
Ella: need
13:12
Ella: 20%
13:13
Ella: of
13:13
Ella: it
13:13
Ella: at
13:13
Ella: my
13:13
Ella: size.
13:14
Ella: So
13:14
Ella: even
13:14
Ella: though
13:14
Ella: it's
13:15
Ella: the
13:15
Ella: best,
13:16
Ella: we
13:16
Ella: can
13:16
Ella: tone
13:16
Ella: that
13:16
Ella: down
13:17
Ella: for
13:17
Ella: now.
13:17
Ella: Do
13:18
Ella: things
13:18
Ella: manually
13:19
Ella: learn
13:19
Ella: our
13:19
Ella: process,
13:20
Ella: and
13:20
Ella: then
13:20
Ella: when
13:20
Ella: we
13:20
Ella: grow
13:20
Ella: big
13:21
Ella: enough,
13:21
Ella: we
13:22
Ella: can
13:22
Ella: introduce
13:22
Ella: that.
13:23
Ella: I
13:23
Ella: mean,
13:23
Ella: ROI
13:23
Ella: also
13:24
Ella: comes
13:24
Ella: in,
13:25
Ella: I
13:25
Ella: mean,
13:25
Ella: we
13:25
Ella: sAId
13:25
Ella: people
13:26
Ella: in
13:26
Ella: tech,
13:26
Ella: it
13:27
Ella: can
13:27
Ella: be
13:27
Ella: upgrading
13:27
Ella: to
13:28
Ella: a
13:28
Ella: fancier
13:28
Ella: shampoo,
13:29
Ella: right?
13:29
Ella: Like
13:29
Ella: when
13:29
Ella: you
13:30
Ella: decide
13:30
Ella: whether
13:30
Ella: to
13:30
Ella: put
13:30
Ella: in
13:31
Ella: chocolates
13:31
Ella: on
13:31
Ella: pillows,
13:32
Ella: or
13:32
Ella: investing
13:33
Ella: in,
13:34
Ella: do
13:34
Ella: you
13:34
Ella: put
13:34
Ella: a
13:34
Ella: Dyson
13:35
Ella: in
13:35
Ella: every
13:35
Ella: apartment
13:35
Ella: or
13:36
Ella: not?
13:36
Ella: Right?
13:36
Ella: That's
13:36
Ella: also,
13:37
Ella: how
13:37
Ella: do
13:37
Ella: you
13:37
Ella: check
13:37
Ella: ROI
13:38
Ella: on
13:38
Ella: that?
13:39
Ella: Some
13:39
Ella: of
13:39
Ella: those
13:39
Ella: are
13:39
Ella: quantitative,
13:40
Ella: but
13:40
Ella: some
13:41
Ella: are
13:41
Ella: qualitative.
13:41
Ella: Are
13:41
Ella: the,
13:41
Ella: is
13:42
Ella: one
13:42
Ella: review
13:42
Ella: gonna
13:43
Ella: make
13:43
Ella: a
13:43
Ella: specific
13:44
Ella: type
13:44
Ella: of
13:44
Ella: guest
13:44
Ella: more
13:44
Ella: likely
13:45
Ella: to
13:45
Ella: stay
13:45
Ella: there?
13:46
Ella: So
13:46
Ella: there's
13:46
Ella: definitely
13:47
Ella: like
13:47
Ella: a
13:47
Ella: judgment
13:48
Ella: call
13:48
Ella: you
13:48
Ella: make,
13:49
Ella: but
13:49
Ella: sometimes
13:49
Ella: you
13:49
Ella: just
13:50
Ella: see
13:50
Ella: that,
13:50
Ella: hey,
13:50
Ella: if
13:50
Ella: I
13:50
Ella: invest
13:51
Ella: in
13:51
Ella: quality,
13:52
Ella: it
13:52
Ella: pays
13:52
Ella: off.
13:52
Ella: Versus,
13:53
Ella: Hey,
13:53
Ella: no,
13:53
Ella: if
13:53
Ella: I
13:53
Ella: just,
13:54
Ella: you
13:55
Ella: know,
13:55
Ella: I
13:55
Ella: used
13:55
Ella: to
13:55
Ella: use
13:56
Ella: leave
13:56
Ella: six
13:57
Ella: whatever
13:57
Ella: beer
13:58
Ella: cans
13:58
Ella: in
13:58
Ella: the
13:58
Ella: fridge
13:58
Ella: and
13:59
Ella: not
13:59
Ella: only
13:59
Ella: leave
13:59
Ella: two
13:59
Ella: and
14:00
Ella: it's
14:00
Ella: the
14:00
Ella: same
14:00
Ella: satisfaction
14:01
Ella: you
14:01
Ella: can
14:01
Ella: save
14:02
Ella: on
14:02
Ella: ROI
14:02
Ella: there,
14:02
Ella: right?
14:03
Ella: So
14:03
Ella: I
14:03
Ella: think
14:03
Ella: it's
14:03
Ella: anything
14:04
Ella: from
14:04
Ella: like.
14:05
Ella: StrAIght
14:05
Ella: up
14:05
Ella: what's
14:06
Ella: in
14:06
Ella: the
14:06
Ella: unit,
14:06
Ella: what
14:06
Ella: you
14:07
Ella: invest
14:07
Ella: in,
14:07
Ella: people
14:07
Ella: and
14:08
Ella: tech.
14:08
Ella: And
14:09
Ella: what
14:09
Ella: to
14:09
Ella: cut
14:09
Ella: down
14:10
Ella: is,
14:10
Ella: I
14:10
Ella: wish
14:10
Ella: I
14:10
Ella: had
14:10
Ella: an
14:10
Ella: answer
14:11
Ella: for
14:11
Ella: you.
14:12
Ella: Um,
14:12
Ella: but
14:12
Ella: really
14:13
Ella: whatever
14:13
Ella: kind
14:13
Ella: of
14:13
Ella: compliments
14:14
Ella: your
14:14
Ella: skillset.
14:16
Sarah Karakaian: Ella,
14:17
Sarah Karakaian: what
14:17
Sarah Karakaian: do
14:17
Sarah Karakaian: you
14:18
Sarah Karakaian: think
14:18
Sarah Karakaian: about
14:19
Sarah Karakaian: AI
14:20
Sarah Karakaian: coming
14:20
Sarah Karakaian: into
14:20
Sarah Karakaian: the,
14:21
Sarah Karakaian: this,
14:21
Sarah Karakaian: our
14:21
Sarah Karakaian: hospitality
14:22
Sarah Karakaian: sector
14:22
Sarah Karakaian: these
14:22
Sarah Karakaian: days?
14:23
Sarah Karakaian: What
14:23
Sarah Karakaian: are
14:23
Sarah Karakaian: you
14:23
Sarah Karakaian: seeing?
14:25
Ella: AI
14:25
Ella: is
14:25
Ella: a
14:25
Ella: fun
14:25
Ella: conversation.
14:26
Ella: I
14:27
Ella: think
14:27
Ella: that
14:28
Ella: there
14:28
Ella: is
14:28
Ella: so
14:29
Ella: much
14:30
Ella: legitimate
14:30
Ella: hype.
14:31
Ella: Around
14:32
Ella: everything
14:32
Ella: we
14:33
Ella: can
14:33
Ella: do
14:33
Ella: with
14:33
Ella: it.
14:34
Ella: I
14:34
Ella: mean,
14:34
Ella: personal
14:34
Ella: lives
14:35
Ella: and
14:35
Ella: hospitality.
14:36
Ella: Um,
14:37
Ella: and
14:37
Ella: so
14:37
Ella: within
14:38
Ella: hospitality,
14:39
Ella: I
14:39
Ella: love
14:39
Ella: the
14:39
Ella: opportunity.
14:40
Ella: I
14:40
Ella: love
14:40
Ella: the
14:40
Ella: potential
14:41
Ella: being
14:42
Ella: what
14:42
Ella: the
14:42
Ella: operators
14:43
Ella: can
14:43
Ella: use
14:43
Ella: it
14:43
Ella: for
14:43
Ella: as
14:43
Ella: well
14:44
Ella: as
14:44
Ella: what
14:44
Ella: we
14:45
Ella: need
14:45
Ella: to
14:45
Ella: understand
14:45
Ella: that
14:45
Ella: the
14:46
Ella: guests
14:46
Ella: will
14:46
Ella: be
14:46
Ella: using
14:46
Ella: it
14:46
Ella: for.
14:47
Ella: But
14:48
Ella: I
14:48
Ella: almost
14:48
Ella: like,
14:49
Ella: unfortunately,
14:50
Ella: like
14:50
Ella: it's
14:50
Ella: not
14:50
Ella: all
14:50
Ella: doom
14:50
Ella: and
14:51
Ella: gloom,
14:51
Ella: but
14:51
Ella: my
14:51
Ella: answer
14:51
Ella: really
14:51
Ella: goes
14:52
Ella: towards
14:52
Ella: me
14:53
Ella: coming
14:53
Ella: from
14:53
Ella: the
14:53
Ella: space
14:54
Ella: of
14:55
Ella: looking
14:55
Ella: at
14:55
Ella: fraud,
14:56
Ella: looking
14:56
Ella: at
14:56
Ella: chargebacks,
14:56
Ella: looking
14:57
Ella: at
14:57
Ella: the
14:57
Ella: risk
14:57
Ella: in
14:57
Ella: hospitality.
14:58
Ella: Our
14:59
Ella: light
14:59
Ella: bulbs
14:59
Ella: are
14:59
Ella: going
15:00
Ella: off
15:00
Ella: saying,
15:00
Ella: hold
15:00
Ella: on,
15:00
Ella: but
15:01
Ella: what
15:01
Ella: about,
15:02
Ella: what
15:02
Ella: I
15:02
Ella: kind
15:02
Ella: of
15:02
Ella: refer
15:03
Ella: to
15:03
Ella: as
15:03
Ella: bad
15:03
Ella: AI
15:04
Ella: and
15:04
Ella: hospitality?
15:05
Ella: And
15:05
Ella: so
15:06
Ella: even
15:06
Ella: though
15:06
Ella: there's
15:06
Ella: so
15:07
Ella: much
15:07
Ella: potential
15:07
Ella: on
15:07
Ella: that
15:08
Ella: side,
15:08
Ella: I
15:08
Ella: feel
15:08
Ella: like
15:09
Ella: there
15:09
Ella: isn't
15:09
Ella: enough
15:09
Ella: awareness
15:10
Ella: in
15:10
Ella: our
15:10
Ella: conversations
15:11
Ella: to
15:11
Ella: how
15:12
Ella: can
15:12
Ella: AI
15:12
Ella: be
15:13
Ella: exploited
15:14
Ella: to
15:14
Ella: find
15:14
Ella: loopholes
15:15
Ella: in
15:15
Ella: our
15:15
Ella: process.
15:16
Ella: It
15:16
Ella: could
15:16
Ella: be
15:16
Ella: from
15:16
Ella: simple
15:17
Ella: things
15:17
Ella: like
15:17
Ella: the
15:17
Ella: messages
15:18
Ella: are
15:18
Ella: well
15:18
Ella: phrased.
15:18
Ella: Like
15:19
Ella: when
15:19
Ella: I
15:19
Ella: was,
15:20
Ella: I
15:20
Ella: mean
15:20
Ella: when
15:20
Ella: I
15:20
Ella: was
15:21
Ella: an
15:21
Ella: operator,
15:21
Ella: we,
15:22
Ella: one
15:22
Ella: of
15:22
Ella: the
15:22
Ella: instructions
15:22
Ella: to
15:23
Ella: our
15:23
Ella: team
15:23
Ella: is
15:23
Ella: like,
15:23
Ella: Hey,
15:23
Ella: if
15:23
Ella: they
15:24
Ella: kind
15:24
Ella: of
15:24
Ella: write
15:25
Ella: really
15:26
Ella: haphazardly
15:27
Ella: and
15:27
Ella: like,
15:27
Ella: you
15:27
Ella: know,
15:28
Ella: some
15:28
Ella: mistakes
15:29
Ella: and
15:29
Ella: it
15:29
Ella: sounds
15:29
Ella: quote
15:30
Ella: unquote
15:30
Ella: sketchy.
15:31
Ella: Let's
15:31
Ella: you
15:31
Ella: know,
15:32
Ella: rAIse
15:32
Ella: a
15:32
Ella: flag.
15:33
Ella: But
15:33
Ella: right
15:33
Ella: now
15:33
Ella: nothing's
15:33
Ella: gonna
15:34
Ella: sound
15:34
Ella: sketchy.
15:34
Ella: And
15:35
Ella: if
15:35
Ella: anything,
15:35
Ella: the
15:36
Ella: more
15:36
Ella: serious
15:36
Ella: fraud
15:37
Ella: and
15:37
Ella: risk
15:37
Ella: are
15:37
Ella: gonna
15:37
Ella: be
15:38
Ella: the
15:38
Ella: ones
15:38
Ella: that
15:38
Ella: will
15:38
Ella: invest
15:39
Ella: in
15:39
Ella: utilizing
15:39
Ella: AI.
15:40
Ella: And
15:40
Ella: if
15:40
Ella: before
15:41
Ella: you
15:41
Ella: kind
15:41
Ella: of
15:41
Ella: sAId,
15:41
Ella: well,
15:42
Ella: teenagers
15:43
Ella: partying
15:43
Ella: for
15:43
Ella: a
15:43
Ella: weekend
15:43
Ella: is
15:43
Ella: riskier
15:44
Ella: than
15:45
Ella: a
15:45
Ella: business
15:45
Ella: traveler
15:45
Ella: for
15:46
Ella: four
15:46
Ella: days,
15:46
Ella: well
15:46
Ella: now
15:47
Ella: everybody's
15:47
Ella: gonna
15:48
Ella: make
15:48
Ella: their
15:48
Ella: story
15:48
Ella: sound
15:48
Ella: really
15:49
Ella: good
15:49
Ella: and
15:49
Ella: credible,
15:50
Ella: and
15:50
Ella: it's
15:50
Ella: the
15:50
Ella: sophisticated
15:51
Ella: fraud.
15:51
Ella: They're
15:51
Ella: gonna
15:51
Ella: be
15:51
Ella: the
15:51
Ella: first
15:52
Ella: to
15:52
Ella: jump
15:53
Ella: on
15:53
Ella: it.
15:53
Ella: And.
15:54
Ella: And
15:54
Ella: utilize
15:55
Ella: it
15:55
Ella: kind
15:55
Ella: of
15:55
Ella: thing.
15:56
Ella: And
15:56
Ella: that's
15:56
Ella: just
15:56
Ella: message.
15:57
Ella: You
15:57
Ella: go
15:57
Ella: into
15:58
Ella: fake
15:58
Ella: IDs
15:58
Ella: and
15:59
Ella: fake
15:59
Ella: profiles
16:00
Ella: and
16:00
Ella: making
16:00
Ella: things
16:01
Ella: look
16:01
Ella: really
16:01
Ella: believable.
16:02
Ella: I'm
16:03
Ella: kind
16:03
Ella: of,
16:03
Ella: you
16:03
Ella: know,
16:03
Ella: kind
16:04
Ella: of
16:04
Ella: going
16:04
Ella: towards
16:04
Ella: where
16:05
Ella: can
16:05
Ella: the
16:05
Ella: exploit
16:05
Ella: go
16:06
Ella: and
16:06
Ella: how
16:07
Ella: ready
16:07
Ella: should
16:07
Ella: your
16:07
Ella: team
16:08
Ella: be?
16:08
Ella: So
16:09
Ella: my
16:10
Ella: kind
16:10
Ella: of
16:10
Ella: just
16:11
Ella: very
16:11
Ella: caution.
16:12
Ella: I
16:12
Ella: mean,
16:12
Ella: we
16:12
Ella: can't
16:12
Ella: fight
16:13
Ella: it.
16:13
Ella: So
16:13
Ella: just
16:13
Ella: be
16:14
Ella: ready,
16:14
Ella: have
16:14
Ella: the
16:14
Ella: measures
16:15
Ella: in
16:15
Ella: place.
16:15
Ella: Figure
16:16
Ella: out
16:16
Ella: where
16:16
Ella: you
16:16
Ella: want
16:17
Ella: to
16:17
Ella: be
16:17
Ella: using
16:17
Ella: judgment
16:18
Ella: calls
16:18
Ella: and
16:18
Ella: where
16:19
Ella: you
16:19
Ella: want
16:19
Ella: to
16:19
Ella: have
16:19
Ella: something
16:19
Ella: a
16:20
Ella: bit
16:20
Ella: more
16:20
Ella: objective
16:20
Ella: to
16:21
Ella: make
16:21
Ella: sure
16:21
Ella: that
16:21
Ella: you're
16:21
Ella: protecting
16:22
Ella: yourself.
16:23
Ella: AgAInst
16:24
Ella: the
16:24
Ella: wrong
16:24
Ella: guest
16:24
Ella: or
16:24
Ella: fraudulent
16:25
Ella: bookings.
16:25
Ella: That's
16:26
Ella: kind
16:26
Ella: of
16:26
Ella: what
16:26
Ella: occupies
16:27
Ella: my
16:27
Ella: mind
16:28
Ella: when
16:28
Ella: it
16:28
Ella: comes
16:28
Ella: to
16:28
Ella: AI
16:29
Annette Grant: When,
16:29
Annette Grant: but
16:30
Annette Grant: when
16:30
Annette Grant: we
16:30
Annette Grant: talk
16:30
Annette Grant: about
16:31
Annette Grant: bad
16:31
Annette Grant: AI,
16:32
Annette Grant: do
16:32
Annette Grant: you
16:32
Annette Grant: think
16:32
Annette Grant: it's
16:33
Annette Grant: mostly
16:34
Annette Grant: creating
16:35
Annette Grant: fake
16:35
Annette Grant: profiles?
16:36
Annette Grant: Like
16:36
Annette Grant: fake
16:37
Annette Grant: becoming
16:37
Annette Grant: fake
16:38
Annette Grant: guests?
16:39
Ella: So,
16:40
Ella: I
16:40
Ella: mean,
16:40
Ella: bad
16:41
Ella: AI
16:41
Ella: can
16:41
Ella: be
16:41
Ella: everywhere.
16:42
Ella: Bad
16:42
Ella: AI
16:42
Ella: is
16:42
Ella: gonna
16:42
Ella: go
16:42
Ella: towards
16:43
Ella: companies
16:44
Ella: that
16:44
Ella: are
16:44
Ella: being
16:44
Ella: exploited
16:45
Ella: for
16:45
Ella: i
16:46
Ella: mean
16:46
Ella: social
16:47
Ella: engineering
16:47
Ella: through
16:47
Ella: AI
16:48
Ella: hacking
16:48
Ella: into
16:48
Ella: your
16:48
Ella: system.
16:49
Ella: So
16:49
Ella: no
16:49
Ella: bad
16:49
Ella: AI
16:49
Ella: can
16:50
Ella: come
16:50
Ella: from
16:50
Ella: different
16:50
Ella: directions.
16:51
Ella: I've
16:51
Ella: spoken
16:51
Ella: to
16:51
Ella: operators
16:52
Ella: that,
16:52
Ella: you
16:52
Ella: know,
16:52
Ella: you
16:52
Ella: get
16:53
Ella: cold
16:53
Ella: calling
16:54
Ella: from
16:54
Ella: companies
16:54
Ella: that
16:54
Ella: are
16:55
Ella: trying
16:55
Ella: to
16:55
Ella: sell
16:55
Ella: you
16:55
Ella: something,
16:55
Ella: but
16:56
Ella: then
16:56
Ella: try
16:56
Ella: to
16:56
Ella: fish
16:56
Ella: for
16:56
Ella: information.
16:57
Ella: So
16:57
Ella: even
16:58
Ella: that's
16:58
Ella: not
16:59
Ella: specific
16:59
Ella: to
16:59
Ella: hospitality,
17:00
Ella: but
17:00
Ella: the
17:00
Ella: whole
17:01
Ella: concept
17:01
Ella: of
17:01
Ella: just
17:01
Ella: your
17:02
Ella: privacy
17:02
Ella: and
17:03
Ella: the
17:03
Ella: fact
17:03
Ella: that
17:03
Ella: social
17:04
Ella: engineering
17:04
Ella: is
17:04
Ella: the
17:05
Ella: easiest
17:05
Ella: through
17:05
Ella: your
17:05
Ella: employees
17:07
Ella: and
17:07
Ella: that
17:07
Ella: you
17:07
Ella: know,
17:09
Ella: an
17:09
Ella: urgent
17:10
Ella: sounding
17:10
Ella: emAIl
17:11
Ella: to
17:11
Ella: somebody
17:11
Ella: from
17:11
Ella: your
17:11
Ella: team
17:12
Ella: saying,
17:12
Ella: Hey,
17:13
Ella: Ella
17:13
Ella: needs
17:13
Ella: something
17:14
Ella: urgent
17:14
Ella: can
17:14
Ella: you
17:14
Ella: just
17:14
Ella: send
17:15
Ella: the
17:15
Ella: wrong
17:16
Ella: thing
17:16
Ella: or
17:16
Ella: go
17:16
Ella: do
17:16
Ella: something,
17:17
Ella: which
17:17
Ella: is,
17:17
Ella: agAIn,
17:18
Ella: not
17:18
Ella: hospitality
17:18
Ella: specific,
17:19
Ella: but
17:19
Ella: for
17:19
Ella: companies
17:19
Ella: that
17:20
Ella: are
17:20
Ella: operating,
17:20
Ella: they
17:20
Ella: have
17:20
Ella: staff
17:21
Ella: educating
17:22
Ella: your
17:22
Ella: entire
17:23
Ella: team,
17:23
Ella: be
17:23
Ella: it
17:24
Ella: from
17:24
Ella: boots
17:24
Ella: on
17:24
Ella: the
17:24
Ella: ground
17:25
Ella: to
17:26
Ella: customer
17:26
Ella: support
17:27
Ella: people
17:27
Ella: that
17:28
Ella: customer
17:28
Ella: support
17:28
Ella: are
17:28
Ella: interesting
17:29
Ella: because
17:29
Ella: the
17:29
Ella: guest
17:30
Ella: support
17:30
Ella: teams,
17:31
Ella: they're
17:31
Ella: so,
17:31
Ella: they're
17:31
Ella: in
17:31
Ella: service
17:32
Ella: mode.
17:33
Ella: They're
17:34
Ella: not
17:34
Ella: on
17:34
Ella: the
17:34
Ella: lookout.
17:34
Ella: They're
17:34
Ella: not
17:35
Ella: your
17:35
Ella: guard
17:35
Ella: dog,
17:35
Ella: they're
17:35
Ella: not
17:35
Ella: a
17:35
Ella: gatekeeper.
17:36
Ella: They're
17:37
Ella: in
17:37
Ella: the
17:37
Ella: hospitality
17:38
Ella: business.
17:38
Ella: They
17:38
Ella: wanna
17:39
Ella: be
17:40
Ella: as
17:40
Ella: friendly
17:40
Ella: and
17:41
Ella: as
17:41
Ella: amicable
17:42
Ella: and
17:42
Ella: as
17:42
Ella: helpful
17:42
Ella: as
17:42
Ella: possible.
17:43
Ella: Like
17:44
Ella: it's
17:44
Ella: funny,
17:44
Ella: we.
17:45
Ella: We'll
17:46
Ella: look
17:46
Ella: at
17:46
Ella: things
17:46
Ella: from
17:46
Ella: the
17:46
Ella: screening
17:46
Ella: side,
17:47
Ella: but
17:47
Ella: I
17:47
Ella: was
17:47
Ella: always
17:47
Ella: laughing
17:48
Ella: at
17:48
Ella: the
17:48
Ella: fact
17:48
Ella: that
17:48
Ella: my
17:49
Ella: team,
17:49
Ella: even
17:49
Ella: though
17:50
Ella: they
17:50
Ella: have
17:50
Ella: this
17:50
Ella: criteria
17:51
Ella: on
17:51
Ella: how
17:51
Ella: to
17:51
Ella: tell
17:51
Ella: if
17:51
Ella: say
17:52
Ella: a
17:52
Ella: guest
17:52
Ella: potentially
17:53
Ella: should
17:53
Ella: be
17:53
Ella: flagged,
17:54
Ella: they
17:54
Ella: could
17:54
Ella: be
17:54
Ella: thrown
17:55
Ella: off
17:55
Ella: by
17:55
Ella: a
17:55
Ella: quick
17:55
Ella: question
17:56
Ella: like,
17:56
Ella: Hey,
17:56
Ella: are
17:56
Ella: the
17:56
Ella: pillows
17:57
Ella: down
17:57
Ella: or
17:57
Ella: synthetic
17:58
Ella: because
17:58
Ella: I'm
17:58
Ella: allergic
17:59
Ella: and
17:59
Ella: that's
18:00
Ella: it.
18:00
Ella: And
18:00
Ella: I
18:00
Ella: had
18:01
Ella: a
18:01
Ella: crazy
18:01
Ella: case
18:01
Ella: like
18:01
Ella: that.
18:02
Ella: Enter
18:03
Ella: AI.
18:04
Ella: So
18:04
Ella: there's
18:05
Ella: either
18:05
Ella: fake
18:05
Ella: guest
18:06
Ella: profile,
18:06
Ella: wrong
18:06
Ella: intentions,
18:07
Ella: but
18:07
Ella: just
18:08
Ella: any
18:09
Ella: way
18:09
Ella: that
18:10
Ella: your
18:11
Ella: company
18:11
Ella: and
18:12
Ella: safety
18:12
Ella: net
18:13
Ella: can
18:13
Ella: be
18:13
Ella: kind
18:13
Ella: of
18:13
Ella: exploited
18:14
Ella: to.
18:15
Ella: From
18:15
Ella: me
18:15
Ella: at
18:15
Ella: the
18:15
Ella: end
18:15
Ella: of
18:15
Ella: the
18:15
Ella: day
18:15
Ella: I
18:15
Ella: mean,
18:16
Ella: it
18:16
Ella: would
18:16
Ella: be
18:16
Ella: financial
18:16
Ella: fraud,
18:17
Ella: right?
18:17
Ella: That's,
18:17
Ella: that's
18:18
Ella: a
18:18
Ella: risk.
18:18
Ella: But
18:19
Ella: I
18:19
Ella: don't
18:19
Ella: know,
18:19
Ella: like
18:19
Ella: AI
18:19
Ella: bots
18:20
Ella: booking
18:20
Ella: places,
18:21
Ella: and
18:21
Ella: then
18:21
Ella: it
18:21
Ella: turns
18:21
Ella: out
18:21
Ella: that
18:21
Ella: your
18:22
Ella: inventory
18:22
Ella: went
18:23
Ella: for
18:23
Ella: the
18:23
Ella: wrong
18:23
Ella: thing,
18:24
Ella: or
18:24
Ella: it
18:24
Ella: was
18:24
Ella: fraudulent
18:25
Ella: stuff.
18:25
Ella: So
18:25
Ella: it's
18:25
Ella: not
18:25
Ella: always
18:26
Ella: guests
18:26
Ella: looking
18:26
Ella: to
18:26
Ella: party.
18:27
Ella: And
18:27
Ella: they're
18:27
Ella: gonna
18:27
Ella: put
18:28
Ella: a
18:28
Ella: better
18:28
Ella: profile
18:28
Ella: than,
18:29
Ella: you
18:29
Ella: know,
18:29
Ella: they
18:29
Ella: could
18:29
Ella: otherwise,
18:31
Ella: I
18:31
Ella: think
18:31
Ella: from
18:31
Ella: every
18:31
Ella: perspective,
18:32
Ella: like
18:32
Ella: you
18:33
Annette Grant: just
18:33
Annette Grant: need
18:33
Annette Grant: to
18:33
Annette Grant: be
18:34
Annette Grant: more
18:34
Annette Grant: on
18:34
Annette Grant: the
18:34
Annette Grant: lookout,
18:35
Ella: more
18:35
Ella: on
18:35
Ella: the
18:35
Ella: lookout,
18:35
Ella: more
18:36
Ella: personal
18:36
Ella: touch
18:36
Ella: when
18:36
Ella: you
18:37
Ella: need
18:37
Ella: to,
18:37
Ella: and
18:37
Ella: maybe
18:38
Ella: just
18:38
Ella: more
18:38
Ella: awareness.
18:38
Ella: So
18:38
Ella: I
18:38
Ella: mean,
18:39
Ella: that's
18:39
Ella: step
18:39
Ella: one.
18:39
Ella: There's
18:40
Ella: lots
18:40
Ella: of
18:40
Ella: things
18:40
Ella: you
18:40
Ella: can
18:40
Ella: do
18:40
Ella: and
18:41
Ella: probably
18:42
Ella: like.
18:43
Ella: Like
18:43
Ella: safeguards
18:44
Ella: you
18:44
Ella: can
18:44
Ella: put
18:45
Ella: in
18:45
Ella: your
18:45
Ella: business
18:45
Ella: to
18:45
Ella: make
18:45
Ella: sure
18:46
Ella: the
18:46
Ella: human
18:46
Ella: error
18:46
Ella: is
18:46
Ella: less
18:47
Ella: likely
18:47
Ella: across
18:47
Ella: the
18:47
Ella: board.
18:48
Ella: But,
18:49
Ella: um,
18:50
Ella: awareness
18:50
Ella: would
18:50
Ella: probably
18:50
Ella: be
18:51
Ella: number
18:51
Ella: one
18:51
Ella: at
18:51
Ella: that
18:51
Ella: stage
18:51
Ella: as
18:52
Ella: the
18:52
Ella: hype
18:52
Ella: grows
18:53
Ella: towards
18:53
Ella: everything
18:53
Ella: we
18:53
Ella: can
18:54
Ella: do
18:54
Ella: with
18:54
Ella: it.
18:54
Annette Grant: I
18:54
Annette Grant: think
18:55
Annette Grant: the
18:55
Annette Grant: awareness
18:55
Annette Grant: for
18:55
Annette Grant: me
18:56
Annette Grant: is
18:56
Annette Grant: you
18:56
Annette Grant: just
18:56
Annette Grant: saying
18:57
Annette Grant: the
18:57
Annette Grant: phrase
18:57
Annette Grant: bad
18:58
Annette Grant: AI.
18:58
Annette Grant: Because
18:58
Annette Grant: I've
18:59
Annette Grant: never
18:59
Annette Grant: been
18:59
Annette Grant: on
18:59
Annette Grant: the
19:00
Annette Grant: defense
19:00
Annette Grant: of
19:00
Annette Grant: like,
19:01
Annette Grant: why
19:01
Annette Grant: could
19:01
Annette Grant: it
19:01
Annette Grant: be
19:01
Annette Grant: bad?
19:02
Annette Grant: And
19:02
Annette Grant: that's
19:02
Annette Grant: just
19:03
Annette Grant: that
19:03
Annette Grant: awareness
19:03
Annette Grant: of
19:04
Annette Grant: knowing
19:04
Annette Grant: that.
19:06
Annette Grant: There
19:06
Annette Grant: will
19:06
Annette Grant: always
19:06
Annette Grant: be
19:07
Annette Grant: a
19:08
Annette Grant: subset
19:08
Annette Grant: of
19:09
Annette Grant: humans
19:10
Annette Grant: that
19:10
Annette Grant: will
19:10
Annette Grant: use
19:11
Annette Grant: the
19:11
Annette Grant: technology
19:12
Annette Grant: in
19:12
Annette Grant: their
19:12
Annette Grant: favor
19:13
Annette Grant: for
19:13
Annette Grant: fraud,
19:14
Annette Grant: for
19:14
Annette Grant: like
19:15
Annette Grant: things
19:15
Annette Grant: like
19:15
Annette Grant: that.
19:15
Annette Grant: So
19:15
Annette Grant: just
19:16
Annette Grant: even
19:16
Annette Grant: like
19:16
Annette Grant: bad
19:16
Annette Grant: AI
19:17
Annette Grant: am
19:17
Annette Grant: like,
19:17
Annette Grant: oh
19:17
Annette Grant: my
19:17
Annette Grant: gosh,
19:17
Annette Grant: I,
19:17
Annette Grant: because
19:18
Annette Grant: I
19:18
Annette Grant: know
19:18
Annette Grant: AI
19:18
Annette Grant: can
19:18
Annette Grant: hallucinate,
19:20
Annette Grant: and
19:20
Annette Grant: I've
19:20
Annette Grant: been
19:20
Annette Grant: like,
19:20
Annette Grant: wAIt,
19:21
Annette Grant: I'm
19:22
Annette Grant: using
19:22
Annette Grant: like,
19:22
Annette Grant: let's
19:22
Annette Grant: say
19:22
Annette Grant: I'm
19:22
Annette Grant: using
19:23
Annette Grant: chat
19:23
Annette Grant: GPT.
19:23
Annette Grant: I'm
19:23
Annette Grant: like,
19:24
Annette Grant: well,
19:24
Annette Grant: I
19:24
Annette Grant: kind
19:24
Annette Grant: of
19:24
Annette Grant: feel
19:24
Annette Grant: like
19:24
Annette Grant: I
19:24
Annette Grant: need
19:25
Annette Grant: to
19:25
Annette Grant: fact
19:25
Annette Grant: check
19:25
Annette Grant: whatever.
19:26
Annette Grant: Chat
19:27
Annette Grant: GPT's
19:27
Annette Grant: telling
19:27
Annette Grant: me
19:28
Annette Grant: because
19:29
Annette Grant: where
19:30
Annette Grant: are
19:30
Annette Grant: the,
19:30
Annette Grant: where,
19:30
Annette Grant: where
19:31
Annette Grant: is
19:31
Annette Grant: all
19:31
Annette Grant: the
19:31
Annette Grant: data
19:31
Annette Grant: being
19:32
Annette Grant: mined
19:32
Annette Grant: from?
19:32
Annette Grant: Right.
19:32
Annette Grant: So
19:33
Annette Grant: it's
19:33
Annette Grant: like,
19:33
Annette Grant: I
19:33
Annette Grant: think
19:33
Annette Grant: I'm
19:33
Annette Grant: already
19:34
Annette Grant: like.
19:35
Annette Grant: Assuming
19:36
Annette Grant: that
19:36
Annette Grant: those
19:36
Annette Grant: things
19:36
Annette Grant: are
19:36
Annette Grant: facts,
19:37
Annette Grant: and
19:37
Annette Grant: it's
19:37
Annette Grant: like,
19:37
Annette Grant: how
19:37
Annette Grant: did
19:37
Annette Grant: I
19:38
Annette Grant: adapt
19:38
Annette Grant: that
19:38
Annette Grant: quickly
19:39
Annette Grant: to
19:39
Annette Grant: trusting
19:40
Annette Grant: Okay,
19:40
Annette Grant: trusting
19:40
Annette Grant: the
19:40
Annette Grant: information.
19:41
Ella: So
19:41
Ella: I'm
19:42
Ella: gonna
19:42
Ella: scare
19:42
Ella: you
19:42
Ella: a
19:42
Ella: little
19:42
Ella: bit
19:42
Ella: more.
19:43
Ella: Do
19:43
Ella: it.
19:43
Ella: I'm
19:43
Ella: here
19:43
Ella: for
19:43
Ella: it.
19:44
Ella: So
19:45
Ella: a
19:45
Ella: few
19:45
Ella: weeks
19:46
Ella: ago
19:46
Ella: I
19:46
Ella: actually
19:46
Ella: reposted.
19:47
Ella: So
19:47
Ella: Andrew,
19:47
Ella: Angie,
19:48
Ella: um,
19:49
Ella: is
19:49
Ella: a,
19:49
Ella: he,
19:49
Ella: he's
19:50
Ella: a
19:50
Ella: general
19:50
Ella: kind
19:50
Ella: of,
19:50
Ella: he
19:50
Ella: writes
19:51
Ella: about
19:51
Ella: AI
19:51
Ella: in
19:51
Ella: general,
19:52
Ella: but
19:53
Ella: I
19:53
Ella: shared
19:54
Ella: one
19:54
Ella: of
19:54
Ella: his
19:54
Ella: information
19:54
Ella: about
19:55
Ella: voice-based
19:55
Ella: models.
19:56
Ella: So
19:56
Ella: you
19:56
Ella: know
19:56
Ella: how
19:57
Ella: you
19:57
Ella: can
19:57
Ella: also
19:57
Ella: press
19:58
Ella: a
19:58
Ella: button
19:58
Ella: and
19:58
Ella: talk
19:58
Ella: to
19:58
Ella: Chad
19:59
Ella: GPT
19:59
Ella: and
19:59
Ella: ask
19:59
Ella: questions.
20:00
Ella: But
20:00
Ella: that
20:01
Ella: model
20:01
Ella: is
20:01
Ella: not
20:01
Ella: yet.
20:02
Ella: Too
20:02
Ella: sophisticated
20:03
Ella: to
20:03
Ella: have
20:03
Ella: like
20:03
Ella: a
20:03
Ella: real
20:03
Ella: sounding
20:04
Ella: conversation
20:04
Ella: right
20:04
Ella: now.
20:05
Ella: You
20:05
Ella: sometimes
20:06
Ella: even
20:06
Ella: like
20:06
Ella: see
20:07
Ella: that
20:07
Ella: it's
20:07
Ella: thinking
20:07
Ella: while
20:07
Ella: you're
20:08
Ella: talking
20:08
Ella: and
20:08
Ella: so
20:08
Ella: on.
20:09
Ella: But
20:09
Ella: that's
20:10
Ella: progressing
20:10
Ella: very,
20:10
Ella: very
20:11
Ella: fast.
20:11
Ella: And
20:11
Ella: it
20:11
Ella: was
20:11
Ella: talking,
20:12
Ella: it
20:12
Ella: was
20:12
Ella: comparing,
20:12
Ella: um,
20:13
Ella: this
20:13
Ella: sort
20:13
Ella: of
20:14
Ella: a
20:14
Ella: question
20:15
Ella: response
20:15
Ella: model
20:16
Ella: and
20:16
Ella: voice-based
20:17
Ella: to
20:17
Ella: the
20:17
Ella: more
20:19
Ella: on
20:19
Ella: the
20:19
Ella: go
20:19
Ella: that
20:20
Ella: could
20:20
Ella: mimic
20:20
Ella: a
20:20
Ella: real
20:20
Ella: conversation.
20:21
Ella: So
20:21
Ella: whereas
20:22
Ella: before
20:22
Ella: as
20:22
Ella: an
20:22
Ella: operator,
20:23
Ella: if
20:23
Ella: something
20:24
Ella: sounds
20:24
Ella: sketchy,
20:25
Ella: your
20:25
Ella: number
20:25
Ella: one
20:25
Ella: thing
20:26
Ella: is
20:26
Ella: just
20:26
Ella: call
20:27
Ella: them,
20:27
Ella: you
20:27
Ella: know
20:27
Ella: what
20:28
Ella: to
20:28
Ella: remove
20:28
Ella: any
20:28
Ella: doubt.
20:29
Ella: Pick
20:29
Ella: up
20:29
Ella: the
20:30
Ella: phone.
20:30
Annette Grant: Yeah,
20:30
Annette Grant: that's
20:31
Annette Grant: what
20:31
Annette Grant: we
20:31
Annette Grant: say.
20:32
Ella: Make
20:32
Ella: sure
20:32
Ella: they're
20:32
Ella: legit.
20:33
Ella: Well,
20:33
Ella: what
20:34
Ella: if
20:34
Ella: it's
20:34
Ella: no
20:34
Ella: longer
20:34
Ella: a
20:34
Ella: person
20:35
Ella: you're
20:35
Ella: speaking
20:35
Ella: to?
20:35
Ella: And
20:36
Ella: more
20:36
Ella: than
20:36
Ella: that,
20:36
Ella: not
20:37
Ella: only
20:37
Ella: is
20:37
Ella: the
20:37
Ella: voice,
20:38
Ella: not
20:38
Ella: their
20:38
Ella: voice,
20:38
Ella: but
20:39
Ella: the
20:39
Ella: preset
20:39
Ella: text
20:40
Ella: is
20:40
Ella: ready
20:40
Ella: to
20:41
Ella: answer
20:41
Ella: all
20:41
Ella: your
20:41
Ella: questions.
20:41
Ella: Right?
20:42
Ella: Because
20:43
Ella: right
20:43
Ella: now
20:43
Ella: you
20:43
Ella: can
20:43
Ella: also
20:44
Ella: with,
20:44
Ella: let's
20:44
Ella: even
20:44
Ella: say,
20:45
Ella: put
20:45
Ella: aside
20:45
Ella: the
20:45
Ella: fact
20:46
Ella: that
20:46
Ella: whether
20:46
Ella: it
20:46
Ella: sounds
20:46
Ella: like
20:46
Ella: a
20:47
Ella: sketchy
20:47
Ella: person
20:47
Ella: or
20:47
Ella: not,
20:48
Ella: just
20:48
Ella: the
20:48
Ella: fact
20:48
Ella: that
20:48
Ella: you
20:49
Ella: can
20:49
Ella: tackle
20:49
Ella: them
20:49
Ella: with
20:50
Ella: a
20:50
Ella: question.
20:51
Ella: Right
20:51
Ella: now,
20:51
Ella: AI
20:51
Ella: is
20:52
Ella: pre-populated
20:52
Ella: with,
20:53
Ella: here's
20:53
Ella: a
20:53
Ella: story.
20:54
Ella: If
20:54
Ella: any
20:55
Ella: question
20:55
Ella: is
20:55
Ella: asked
20:55
Ella: about
20:56
Ella: something,
20:56
Ella: make
20:56
Ella: sure
20:57
Ella: the
20:57
Ella: cover
20:57
Ella: is
20:57
Ella: good,
20:58
Ella: our
20:58
Ella: intentions
20:58
Ella: are
20:58
Ella: innocent,
20:59
Ella: yada,
20:59
Ella: yada,
20:59
Ella: yada.
21:00
Ella: You
21:00
Ella: are
21:00
Ella: no
21:00
Ella: longer
21:01
Ella: even
21:01
Ella: trusting
21:01
Ella: voice,
21:02
Ella: and
21:02
Ella: that's
21:02
Ella: terrifying.
21:05
Ella: You're
21:05
Ella: welcome.
21:05
Sarah Karakaian: There's
21:06
Sarah Karakaian: nothing
21:06
Sarah Karakaian: left.
21:06
Ella: Sorry.
21:08
Ella: Ah,
21:09
Ella: no.
21:10
Ella: So,
21:10
Ella: so
21:10
Ella: there
21:10
Ella: is,
21:11
Ella: and
21:11
Ella: I
21:11
Ella: think
21:11
Ella: that
21:12
Ella: at
21:12
Ella: the
21:12
Ella: end
21:12
Ella: of
21:12
Ella: the
21:12
Ella: day,
21:12
Ella: this
21:12
Ella: isn't
21:13
Ella: like,
21:13
Ella: I
21:13
Ella: mean,
21:14
Ella: most
21:14
Ella: guests
21:14
Ella: are
21:15
Ella: amazing
21:15
Ella: guests,
21:15
Ella: right?
21:15
Ella: And
21:16
Ella: hospitality
21:16
Ella: is
21:16
Ella: a
21:16
Ella: beautiful
21:16
Ella: place
21:17
Ella: and
21:17
Ella: we
21:17
Ella: want
21:18
Ella: to
21:18
Ella: keep
21:18
Ella: encouraging
21:18
Ella: the
21:18
Ella: travel
21:19
Ella: in
21:19
Ella: that
21:19
Ella: world.
21:20
Ella: But
21:20
Ella: I
21:20
Ella: think
21:20
Ella: that
21:20
Ella: that's
21:20
Ella: exactly
21:21
Ella: where
21:21
Ella: I
21:22
Ella: call
21:22
Ella: it
21:22
Ella: multiple
21:22
Ella: data
21:23
Ella: points.
21:23
Ella: So,
21:24
Ella: and
21:25
Ella: a
21:25
Ella: phone
21:25
Ella: conversation
21:26
Ella: is
21:26
Ella: still
21:26
Ella: better
21:27
Ella: than
21:27
Ella: nothing.
21:27
Ella: Right?
21:27
Ella: And
21:27
Ella: yes,
21:28
Ella: it
21:28
Ella: could
21:28
Ella: be
21:28
Ella: a
21:28
Ella: machine
21:28
Ella: and
21:29
Ella: will
21:29
Ella: the
21:29
Ella: most,
21:30
Ella: most,
21:30
Ella: most
21:30
Ella: sophisticated
21:31
Ella: fraud
21:31
Ella: be
21:31
Ella: able
21:32
Ella: to,
21:32
Ella: you
21:32
Ella: know,
21:32
Ella: slip
21:33
Ella: through.
21:33
Ella: Like
21:34
Ella: maybe.
21:35
Ella: But
21:35
Ella: if
21:36
Ella: you
21:36
Ella: can
21:36
Ella: tackle
21:36
Ella: 95%
21:37
Ella: of
21:37
Ella: it,
21:37
Ella: if
21:38
Ella: you
21:38
Ella: can
21:38
Ella: have
21:38
Ella: the
21:38
Ella: more
21:39
Ella: data
21:39
Ella: points,
21:39
Ella: so
21:39
Ella: you,
21:39
Ella: your
21:40
Ella: team
21:40
Ella: is
21:40
Ella: ready
21:41
Ella: to
21:41
Ella: ask
21:41
Ella: the
21:41
Ella: questions
21:42
Ella: and
21:42
Ella: you
21:42
Ella: have
21:43
Ella: whatever
21:43
Ella: fAIl
21:43
Ella: safe
21:44
Ella: at
21:44
Ella: the
21:44
Ella: door
21:44
Ella: with
21:44
Ella: a
21:44
Ella: lock
21:45
Ella: code
21:45
Ella: and
21:45
Ella: you
21:45
Ella: have
21:45
Ella: their
21:45
Ella: information
21:46
Ella: on
21:46
Ella: file.
21:46
Ella: So
21:47
Ella: I
21:47
Ella: think
21:47
Ella: it's
21:47
Ella: just
21:47
Ella: gonna
21:47
Ella: be
21:48
Ella: more
21:48
Ella: focusing
21:48
Ella: on
21:49
Ella: the
21:49
Ella: objective
21:49
Ella: data
21:49
Ella: points
21:50
Ella: rather
21:50
Ella: than,
21:50
Ella: well,
21:51
Ella: I
21:51
Ella: have
21:51
Ella: a
21:51
Ella: gut
21:51
Ella: feeling,
21:52
Ella: or,
21:52
Ella: you
21:52
Ella: know,
21:52
Ella: my
21:53
Ella: strategy
21:53
Ella: is
21:53
Ella: I'm
21:53
Ella: gonna
21:54
Ella: hold
21:54
Ella: my
21:54
Ella: fingers
21:54
Ella: crossed,
21:55
Ella: which
21:55
Ella: is
21:55
Ella: not
21:55
Ella: a
21:55
Ella: great
21:55
Ella: strategy.
21:56
Ella: So
21:57
Ella: there,
21:57
Ella: there's
21:57
Ella: things
21:57
Ella: to
21:57
Ella: do,
21:57
Ella: but
21:58
Ella: agAIn,
21:58
Ella: awareness
21:58
Ella: is
21:58
Ella: number
21:59
Ella: one.
21:59
Ella: 'cause
21:59
Ella: then
21:59
Ella: you
21:59
Ella: start
21:59
Ella: looking
22:00
Ella: for
22:00
Ella: those,
22:00
Ella: right?
22:00
Ella: And
22:01
Ella: even
22:01
Ella: back
22:01
Ella: to
22:01
Ella: the
22:01
Ella: tech
22:01
Ella: discussion,
22:02
Ella: then
22:02
Ella: you're
22:02
Ella: gonna
22:03
Ella: ask,
22:03
Ella: what
22:04
Ella: is
22:04
Ella: my
22:04
Ella: best
22:04
Ella: strategy?
22:05
Ella: It's
22:05
Ella: not
22:05
Ella: always
22:06
Ella: technology.
22:06
Ella: It
22:07
Ella: could
22:07
Ella: be.
22:07
Ella: Hey,
22:08
Ella: we
22:08
Ella: are
22:08
Ella: running
22:09
Ella: an
22:09
Ella: apart
22:09
Ella: hotel
22:09
Ella: and
22:10
Ella: therefore
22:10
Ella: I
22:10
Ella: can
22:10
Ella: have
22:10
Ella: somebody
22:11
Ella: at
22:11
Ella: the
22:11
Ella: front
22:11
Ella: desk
22:11
Ella: just
22:12
Ella: like
22:12
Ella: traditional
22:12
Ella: hotels
22:12
Ella: do,
22:13
Ella: right?
22:13
Ella: That's
22:13
Ella: why
22:13
Ella: it's
22:13
Ella: a
22:13
Ella: little
22:13
Ella: bit
22:13
Ella: harder
22:14
Ella: for
22:14
Ella: us
22:14
Ella: with
22:14
Ella: a
22:14
Ella: distributed
22:15
Ella: model.
22:15
Ella: It
22:15
Ella: could
22:16
Ella: be
22:16
Ella: tech,
22:16
Ella: it
22:16
Ella: could
22:17
Ella: be
22:17
Ella: phone
22:17
Ella: calls,
22:17
Ella: whatever
22:18
Ella: the
22:18
Ella: right
22:18
Ella: combination
22:19
Ella: is
22:19
Ella: for
22:19
Ella: you
22:19
Ella: and
22:19
Ella: for
22:19
Ella: your
22:20
Ella: size.
22:21
Ella: I
22:21
Ella: think
22:21
Ella: that
22:22
Ella: still
22:22
Ella: making
22:22
Ella: sure
22:23
Ella: that
22:23
Ella: you're
22:24
Ella: getting
22:24
Ella: yourself,
22:25
Ella: your
22:25
Ella: staff
22:26
Ella: ready
22:26
Ella: to
22:26
Ella: tackle
22:26
Ella: it
22:28
Ella: and
22:28
Ella: kind
22:28
Ella: of
22:28
Ella: recognize
22:29
Ella: and
22:29
Ella: rAIse
22:29
Ella: an
22:30
Ella: eyebrow
22:30
Ella: if
22:30
Ella: needed.
22:31
Ella: It
22:31
Ella: is
22:31
Ella: a
22:31
Ella: good
22:31
Ella: step
22:32
Ella: in
22:32
Ella: the
22:32
Ella: right
22:32
Ella: direction.
22:33
Annette Grant: Love
22:33
Annette Grant: it,
22:34
Sarah Karakaian: Ella.
22:34
Sarah Karakaian: Thank
22:34
Sarah Karakaian: you.
22:35
Ella: Thank
22:35
Ella: you
22:35
Ella: guys.
22:37
Sarah Karakaian: Ella
22:37
Sarah Karakaian: was
22:37
Sarah Karakaian: super
22:38
Sarah Karakaian: fun
22:39
Sarah Karakaian: to
22:39
Sarah Karakaian: hang
22:39
Sarah Karakaian: out
22:39
Sarah Karakaian: with
22:40
Sarah Karakaian: at
22:40
Sarah Karakaian: this
22:40
Sarah Karakaian: retreat
22:41
Sarah Karakaian: we
22:41
Sarah Karakaian: had,
22:41
Sarah Karakaian: we,
22:42
Sarah Karakaian: the,
22:43
Sarah Karakaian: the
22:43
Sarah Karakaian: host
22:44
Sarah Karakaian: of
22:44
Sarah Karakaian: the
22:44
Sarah Karakaian: retreat.
22:45
Sarah Karakaian: Humphrey
22:45
Sarah Karakaian: Bowls,
22:46
Sarah Karakaian: who
22:46
Sarah Karakaian: is
22:46
Sarah Karakaian: the
22:47
Sarah Karakaian: CEO
22:47
Sarah Karakaian: and
22:48
Sarah Karakaian: founder
22:48
Sarah Karakaian: of
22:49
Sarah Karakaian: Truvi,
22:50
Sarah Karakaian: uh,
22:51
Sarah Karakaian: introduced
22:51
Sarah Karakaian: this
22:52
Sarah Karakaian: game
22:52
Sarah Karakaian: to
22:53
Sarah Karakaian: us,
22:53
Sarah Karakaian: this
22:53
Sarah Karakaian: pool
22:53
Sarah Karakaian: game.
22:53
Sarah Karakaian: I
22:54
Sarah Karakaian: think
22:54
Sarah Karakaian: he
22:54
Sarah Karakaian: calls
22:54
Sarah Karakaian: it
22:54
Sarah Karakaian: Frida,
22:55
Sarah Karakaian: Annette.
22:55
Sarah Karakaian: Is
22:55
Sarah Karakaian: that
22:55
Sarah Karakaian: right?
22:56
Sarah Karakaian: Freedom.
22:57
Sarah Karakaian: I
22:57
Sarah Karakaian: don't
22:57
Sarah Karakaian: know.
22:57
Sarah Karakaian: Freedom.
22:58
Sarah Karakaian: I
22:58
Sarah Karakaian: don't,
22:58
Sarah Karakaian: I
22:58
Sarah Karakaian: dunno
22:59
Sarah Karakaian: what
22:59
Sarah Karakaian: it's
22:59
Sarah Karakaian: called,
23:00
Sarah Karakaian: but
23:00
Sarah Karakaian: it's
23:00
Sarah Karakaian: super
23:00
Sarah Karakaian: fun.
23:00
Sarah Karakaian: You
23:00
Sarah Karakaian: like
23:00
Sarah Karakaian: play
23:01
Sarah Karakaian: with
23:01
Sarah Karakaian: your
23:01
Sarah Karakaian: hands
23:02
Sarah Karakaian: and
23:02
Sarah Karakaian: it's
23:02
Sarah Karakaian: very
23:02
Sarah Karakaian: like
23:02
Sarah Karakaian: you
23:02
Sarah Karakaian: got
23:03
Sarah Karakaian: run
23:03
Sarah Karakaian: all
23:03
Sarah Karakaian: sides
23:03
Sarah Karakaian: of
23:03
Sarah Karakaian: the
23:03
Sarah Karakaian: table.
23:04
Sarah Karakaian: Anyway,
23:04
Sarah Karakaian: Ella
23:05
Sarah Karakaian: on
23:05
Sarah Karakaian: a
23:05
Sarah Karakaian: pool
23:05
Sarah Karakaian: table?
23:06
Sarah Karakaian: Yes.
23:06
Sarah Karakaian: Ella
23:06
Sarah Karakaian: was
23:06
Sarah Karakaian: competitive
23:07
Sarah Karakaian: and
23:07
Sarah Karakaian: I
23:07
Sarah Karakaian: loved
23:08
Sarah Karakaian: it.
23:08
Sarah Karakaian: I
23:08
Sarah Karakaian: was
23:08
Sarah Karakaian: here
23:08
Sarah Karakaian: for
23:09
Sarah Karakaian: it
23:09
Sarah Karakaian: and
23:09
Sarah Karakaian: she
23:09
Sarah Karakaian: was
23:09
Sarah Karakaian: like
23:09
Sarah Karakaian: down
23:10
Sarah Karakaian: to
23:10
Sarah Karakaian: play
23:10
Sarah Karakaian: this
23:10
Sarah Karakaian: game
23:10
Sarah Karakaian: until
23:11
Sarah Karakaian: like
23:11
Sarah Karakaian: wee
23:12
Sarah Karakaian: hours
23:12
Sarah Karakaian: of
23:12
Sarah Karakaian: the
23:12
Sarah Karakaian: morning,
23:13
Sarah Karakaian: which
23:13
Sarah Karakaian: I
23:13
Sarah Karakaian: also.
23:14
Sarah Karakaian: Had
23:14
Sarah Karakaian: a
23:14
Sarah Karakaian: lot
23:14
Sarah Karakaian: of
23:14
Sarah Karakaian: fun
23:15
Sarah Karakaian: doing
23:15
Sarah Karakaian: that.
23:15
Sarah Karakaian: But
23:16
Sarah Karakaian: Ella
23:16
Sarah Karakaian: was,
23:16
Sarah Karakaian: um,
23:17
Sarah Karakaian: she's
23:17
Sarah Karakaian: just
23:17
Sarah Karakaian: really
23:17
Sarah Karakaian: insightful
23:18
Sarah Karakaian: and
23:18
Sarah Karakaian: been
23:18
Sarah Karakaian: in
23:18
Sarah Karakaian: this
23:18
Sarah Karakaian: industry
23:19
Sarah Karakaian: for
23:19
Sarah Karakaian: a
23:19
Sarah Karakaian: long
23:19
Sarah Karakaian: time.
23:19
Sarah Karakaian: But
23:19
Sarah Karakaian: now
23:20
Sarah Karakaian: we
23:20
Sarah Karakaian: sit
23:20
Sarah Karakaian: down
23:21
Sarah Karakaian: with
23:21
Sarah Karakaian: the
23:21
Sarah Karakaian: youngest
23:22
Sarah Karakaian: attendee
23:23
Sarah Karakaian: of
23:24
Sarah Karakaian: the
23:24
Sarah Karakaian: retreat.
23:25
Annette Grant: Bart.
23:26
Annette Grant: He
23:26
Annette Grant: is
23:26
Annette Grant: the
23:27
Annette Grant: founder
23:27
Annette Grant: of
23:28
Annette Grant: Auto
23:28
Annette Grant: Rank
23:29
Annette Grant: and
23:29
Annette Grant: I
23:29
Annette Grant: love
23:30
Annette Grant: that
23:30
Annette Grant: Bart
23:31
Annette Grant: got
23:31
Annette Grant: his
23:31
Annette Grant: start,
23:31
Annette Grant: his
23:32
Annette Grant: dad
23:33
Annette Grant: bought
23:34
Annette Grant: a
23:34
Annette Grant: bread
23:35
Annette Grant: and
23:35
Annette Grant: bed
23:35
Annette Grant: and
23:35
Annette Grant: breakfast
23:36
Annette Grant: in
23:36
Annette Grant: Belgium
23:37
Annette Grant: and
23:38
Annette Grant: basically
23:39
Annette Grant: purchased
23:39
Annette Grant: it,
23:40
Annette Grant: uh,
23:40
Annette Grant: because.
23:41
Annette Grant: The
23:41
Annette Grant: story
23:42
Annette Grant: there
23:42
Annette Grant: is
23:42
Annette Grant: licensing
23:43
Annette Grant: is
23:43
Annette Grant: a
23:43
Annette Grant: very,
23:44
Annette Grant: um,
23:45
Annette Grant: hard
23:45
Annette Grant: to
23:45
Annette Grant: come
23:45
Annette Grant: by.
23:45
Annette Grant: They,
23:46
Annette Grant: so
23:46
Annette Grant: they
23:46
Annette Grant: actually
23:46
Annette Grant: had
23:46
Annette Grant: the
23:47
Annette Grant: certificate,
23:47
Annette Grant: the
23:47
Annette Grant: license
23:48
Annette Grant: to
23:48
Annette Grant: be
23:48
Annette Grant: able
23:48
Annette Grant: to
23:48
Annette Grant: run
23:48
Annette Grant: a
23:48
Annette Grant: bed
23:48
Annette Grant: and
23:48
Annette Grant: breakfast.
23:49
Annette Grant: So
23:49
Annette Grant: his
23:50
Annette Grant: dad
23:50
Annette Grant: saw
23:50
Annette Grant: huge
23:50
Annette Grant: value
23:51
Annette Grant: in
23:51
Annette Grant: that,
23:52
Annette Grant: bought
23:52
Annette Grant: it,
23:52
Annette Grant: and
23:52
Annette Grant: then,
23:53
Annette Grant: uh,
23:53
Annette Grant: Bart
23:54
Annette Grant: was
23:54
Annette Grant: just
23:54
Annette Grant: coming
23:55
Annette Grant: out
23:55
Annette Grant: of
23:55
Annette Grant: college
23:55
Annette Grant: and
23:55
Annette Grant: he's
23:56
Annette Grant: like,
23:56
Annette Grant: figure
23:56
Annette Grant: it
23:57
Annette Grant: out.
23:57
Annette Grant: Run
23:58
Annette Grant: this.
23:58
Annette Grant: And
23:58
Annette Grant: Bart
23:58
Annette Grant: is
23:59
Annette Grant: absolutely
23:59
Annette Grant: brilliant.
24:00
Annette Grant: He's
24:00
Annette Grant: been
24:00
Annette Grant: building
24:01
Annette Grant: and
24:01
Annette Grant: starting
24:01
Annette Grant: businesses
24:02
Annette Grant: for
24:02
Annette Grant: years
24:02
Annette Grant: now.
24:03
Annette Grant: His
24:03
Annette Grant: dad
24:03
Annette Grant: gave
24:03
Annette Grant: him,
24:04
Annette Grant: you
24:04
Annette Grant: know,
24:05
Annette Grant: uh,
24:05
Annette Grant: that
24:06
Annette Grant: task
24:06
Annette Grant: to
24:06
Annette Grant: take
24:06
Annette Grant: over
24:07
Annette Grant: the
24:07
Annette Grant: bed
24:07
Annette Grant: and
24:07
Annette Grant: breakfast,
24:08
Annette Grant: and
24:08
Annette Grant: he
24:08
Annette Grant: saw
24:09
Annette Grant: an
24:09
Annette Grant: opportunity
24:10
Annette Grant: because
24:11
Annette Grant: he
24:11
Annette Grant: wanted
24:11
Annette Grant: to
24:11
Annette Grant: rank
24:12
Annette Grant: the
24:12
Annette Grant: highest.
24:13
Annette Grant: And
24:13
Annette Grant: so
24:13
Annette Grant: his
24:14
Annette Grant: business
24:14
Annette Grant: is
24:14
Annette Grant: now
24:14
Annette Grant: built
24:15
Annette Grant: completely
24:15
Annette Grant: on
24:15
Annette Grant: that.
24:16
Annette Grant: And
24:16
Annette Grant: I
24:16
Annette Grant: just
24:16
Annette Grant: love
24:16
Annette Grant: that
24:16
Annette Grant: he
24:17
Annette Grant: took
24:17
Annette Grant: that
24:17
Annette Grant: task.
24:18
Annette Grant: Uh,
24:19
Annette Grant: that
24:19
Annette Grant: his
24:19
Annette Grant: father
24:20
Annette Grant: gave
24:20
Annette Grant: to
24:20
Annette Grant: him
24:20
Annette Grant: and
24:21
Annette Grant: built
24:22
Annette Grant: it
24:22
Annette Grant: into
24:23
Annette Grant: an
24:23
Annette Grant: amazing
24:23
Annette Grant: business.
24:24
Annette Grant: I
24:24
Annette Grant: think
24:24
Annette Grant: he
24:24
Annette Grant: just
24:24
Annette Grant: f
24:25
Annette Grant: he's
24:25
Annette Grant: done
24:25
Annette Grant: like
24:26
Annette Grant: several
24:26
Annette Grant: rounds
24:26
Annette Grant: of
24:26
Annette Grant: fundrAIsing.
24:27
Annette Grant: He,
24:29
Annette Grant: I
24:29
Annette Grant: could
24:29
Annette Grant: not
24:29
Annette Grant: stop
24:29
Annette Grant: talking
24:30
Annette Grant: to
24:30
Annette Grant: him
24:30
Annette Grant: 'cause
24:30
Annette Grant: I
24:30
Annette Grant: wanted
24:30
Annette Grant: him
24:30
Annette Grant: to
24:30
Annette Grant: teach
24:31
Annette Grant: me
24:31
Annette Grant: everything
24:31
Annette Grant: that
24:31
Annette Grant: was
24:32
Annette Grant: in
24:32
Annette Grant: his
24:32
Annette Grant: brilliant,
24:33
Annette Grant: brilliant
24:33
Annette Grant: mind
24:34
Sarah Karakaian: because
24:34
Sarah Karakaian: a
24:35
Sarah Karakaian: and
24:35
Sarah Karakaian: not
24:35
Sarah Karakaian: that
24:35
Sarah Karakaian: Annette
24:36
Sarah Karakaian: and
24:36
Sarah Karakaian: I
24:36
Sarah Karakaian: are
24:36
Sarah Karakaian: old
24:37
Sarah Karakaian: by
24:37
Sarah Karakaian: any
24:37
Sarah Karakaian: strip
24:38
Sarah Karakaian: imagination.
24:38
Annette Grant: Speak
24:38
Annette Grant: for
24:38
Annette Grant: yourself.
24:39
Annette Grant: I'm
24:39
Annette Grant: young.
24:40
Sarah Karakaian: That's
24:40
Sarah Karakaian: right.
24:40
Annette Grant: Spring
24:41
Annette Grant: chicken.
24:41
Sarah Karakaian: We
24:41
Sarah Karakaian: are
24:41
Sarah Karakaian: young.
24:42
Sarah Karakaian: But
24:42
Sarah Karakaian: I
24:42
Sarah Karakaian: really
24:43
Sarah Karakaian: loved
24:43
Sarah Karakaian: having
24:44
Sarah Karakaian: Bart
24:45
Sarah Karakaian: there.
24:45
Sarah Karakaian: 'Cause
24:45
Sarah Karakaian: Annette
24:45
Sarah Karakaian: was
24:45
Sarah Karakaian: he
24:46
Sarah Karakaian: still
24:46
Sarah Karakaian: in
24:46
Sarah Karakaian: his
24:47
Sarah Karakaian: twenties.
24:47
Sarah Karakaian: We
24:47
Sarah Karakaian: asked
24:48
Sarah Karakaian: him
24:48
Sarah Karakaian: how
24:48
Sarah Karakaian: old
24:48
Sarah Karakaian: he
24:48
Sarah Karakaian: was.
24:48
Sarah Karakaian: Oh
24:48
Sarah Karakaian: yeah.
24:48
Sarah Karakaian: He's
24:48
Sarah Karakaian: like
24:49
Sarah Karakaian: 24
24:49
Sarah Karakaian: maybe.
24:50
Sarah Karakaian: Yeah.
24:50
Sarah Karakaian: But
24:51
Sarah Karakaian: having
24:51
Sarah Karakaian: that
24:51
Sarah Karakaian: perspective
24:52
Sarah Karakaian: of
24:52
Sarah Karakaian: someone
24:53
Sarah Karakaian: who's
24:53
Sarah Karakaian: so
24:53
Sarah Karakaian: young
24:54
Sarah Karakaian: in
24:54
Sarah Karakaian: the
24:54
Sarah Karakaian: industry,
24:54
Sarah Karakaian: sometimes
24:55
Sarah Karakaian: people
24:56
Sarah Karakaian: can
24:56
Sarah Karakaian: write
24:56
Sarah Karakaian: off.
24:57
Sarah Karakaian: Young
24:58
Sarah Karakaian: people
24:59
Sarah Karakaian: when
24:59
Sarah Karakaian: it
24:59
Sarah Karakaian: comes
24:59
Sarah Karakaian: to
24:59
Sarah Karakaian: conversations
25:00
Sarah Karakaian: about
25:01
Sarah Karakaian: business
25:01
Sarah Karakaian: and
25:01
Sarah Karakaian: industry.
25:02
Sarah Karakaian: But
25:02
Sarah Karakaian: Bart's
25:03
Sarah Karakaian: take
25:03
Sarah Karakaian: on
25:03
Sarah Karakaian: it
25:03
Sarah Karakaian: is
25:03
Sarah Karakaian: so
25:04
Sarah Karakaian: valuable
25:05
Sarah Karakaian: because
25:05
Sarah Karakaian: that
25:05
Sarah Karakaian: he
25:06
Sarah Karakaian: is
25:06
Sarah Karakaian: the
25:06
Sarah Karakaian: future.
25:07
Sarah Karakaian: And
25:07
Sarah Karakaian: the
25:07
Sarah Karakaian: way
25:07
Sarah Karakaian: he
25:07
Sarah Karakaian: thinks
25:08
Sarah Karakaian: is
25:08
Sarah Karakaian: the
25:08
Sarah Karakaian: future.
25:08
Sarah Karakaian: The
25:08
Sarah Karakaian: way
25:08
Sarah Karakaian: he
25:08
Sarah Karakaian: handles
25:09
Sarah Karakaian: things
25:09
Sarah Karakaian: is
25:09
Sarah Karakaian: the
25:09
Sarah Karakaian: future.
25:10
Sarah Karakaian: And
25:10
Sarah Karakaian: he
25:10
Sarah Karakaian: is
25:10
Sarah Karakaian: no
25:11
Sarah Karakaian: dummy.
25:11
Sarah Karakaian: I
25:11
Sarah Karakaian: mean,
25:11
Sarah Karakaian: he
25:11
Sarah Karakaian: studied
25:12
Sarah Karakaian: business
25:12
Sarah Karakaian: at
25:12
Sarah Karakaian: university
25:13
Sarah Karakaian: and
25:14
Sarah Karakaian: like
25:14
Sarah Karakaian: Annette
25:14
Sarah Karakaian: sAId,
25:14
Sarah Karakaian: this
25:15
Sarah Karakaian: is
25:15
Sarah Karakaian: not
25:15
Sarah Karakaian: the
25:15
Sarah Karakaian: first
25:16
Sarah Karakaian: business
25:16
Sarah Karakaian: he's
25:16
Sarah Karakaian: started
25:17
Sarah Karakaian: or
25:17
Sarah Karakaian: runs.
25:17
Sarah Karakaian: So
25:17
Sarah Karakaian: he's
25:17
Sarah Karakaian: just.
25:19
Sarah Karakaian: I
25:19
Sarah Karakaian: don't
25:19
Sarah Karakaian: know.
25:19
Sarah Karakaian: I
25:19
Sarah Karakaian: just
25:19
Sarah Karakaian: loved
25:19
Sarah Karakaian: his
25:20
Sarah Karakaian: perspective.
25:20
Sarah Karakaian: It
25:20
Sarah Karakaian: was
25:20
Sarah Karakaian: fresh.
25:21
Sarah Karakaian: And
25:21
Sarah Karakaian: so
25:21
Sarah Karakaian: I
25:21
Sarah Karakaian: wanted
25:21
Sarah Karakaian: to
25:21
Sarah Karakaian: know
25:21
Sarah Karakaian: from
25:22
Sarah Karakaian: him
25:22
Sarah Karakaian: what
25:23
Sarah Karakaian: his
25:23
Sarah Karakaian: predictions
25:24
Sarah Karakaian: were
25:24
Sarah Karakaian: about
25:24
Sarah Karakaian: the
25:24
Sarah Karakaian: short-term
25:25
Sarah Karakaian: rental
25:25
Sarah Karakaian: industry.
25:25
Sarah Karakaian: And
25:25
Sarah Karakaian: also
25:26
Sarah Karakaian: 'cause
25:27
Sarah Karakaian: he
25:27
Sarah Karakaian: is
25:27
Sarah Karakaian: so
25:27
Sarah Karakaian: obsessed
25:27
Sarah Karakaian: with
25:28
Sarah Karakaian: ranking
25:29
Sarah Karakaian: on
25:29
Sarah Karakaian: the
25:30
Sarah Karakaian: OTAs,
25:31
Sarah Karakaian: what
25:31
Sarah Karakaian: were
25:31
Sarah Karakaian: his
25:31
Sarah Karakaian: biggest
25:32
Sarah Karakaian: tips
25:32
Sarah Karakaian: on
25:33
Sarah Karakaian: ranking
25:33
Sarah Karakaian: in
25:33
Sarah Karakaian: the
25:33
Sarah Karakaian: OTAs?
25:34
Sarah Karakaian: So
25:34
Sarah Karakaian: stay
25:34
Sarah Karakaian: tuned
25:35
Sarah Karakaian: for
25:35
Sarah Karakaian: the,
25:35
Sarah Karakaian: for
25:35
Sarah Karakaian: those
25:35
Sarah Karakaian: answers
25:36
Sarah Karakaian: from
25:36
Sarah Karakaian: Bart.
25:37
Sarah Karakaian: All
25:37
Sarah Karakaian: right,
25:37
Sarah Karakaian: Bart.
25:39
Sarah Karakaian: What
25:40
Sarah Karakaian: are
25:40
Sarah Karakaian: some
25:40
Sarah Karakaian: organic
25:41
Sarah Karakaian: ways
25:42
Sarah Karakaian: hosts
25:43
Sarah Karakaian: can
25:43
Sarah Karakaian: rank
25:43
Sarah Karakaian: higher
25:44
Sarah Karakaian: on
25:45
Sarah Karakaian: the
25:45
Sarah Karakaian: online
25:45
Sarah Karakaian: travel
25:45
Sarah Karakaian: agencies?
25:47
Bart: So
25:47
Bart: one
25:47
Bart: of
25:47
Bart: them
25:48
Bart: would
25:48
Bart: be
25:48
Bart: to
25:49
Bart: update
25:49
Bart: your
25:49
Bart: descriptions
25:50
Bart: regularly
25:51
Bart: whenever
25:51
Bart: something
25:52
Bart: happens,
25:52
Bart: whenever
25:52
Bart: you
25:52
Bart: have
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26:44
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27:16
Sarah Karakaian: When
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27:17
Sarah Karakaian: you
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27:19
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27:25
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27:25
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27:25
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27:26
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27:32
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27:39
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27:41
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27:43
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28:15
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28:17
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28:25
Annette Grant: Well,
28:26
Annette Grant: you
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28:27
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28:28
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28:29
Annette Grant: And
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28:30
Annette Grant: there's
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28:31
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28:31
Annette Grant: I
28:31
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28:32
Annette Grant: it's
28:32
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Annette Grant: I
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28:34
Annette Grant: tens
28:34
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28:35
Annette Grant: markets,
28:35
Annette Grant: but,
28:35
Annette Grant: but
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28:36
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28:38
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28:39
Annette Grant: what
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28:40
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28:42
Annette Grant: How,
28:42
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28:45
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Annette Grant: just
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28:50
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28:53
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29:09
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29:09
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29:10
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29:11
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29:15
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Bart: For
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29:20
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Bart: You
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29:37
Bart: is
29:37
Bart: not
29:37
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29:38
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29:38
Bart: to
29:38
Bart: five,
29:39
Bart: then
29:39
Bart: you're
29:39
Bart: screwed,
29:39
Bart: especially
29:40
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29:40
Bart: the
29:40
Bart: US
29:41
Bart: in
29:41
Bart: Europe,
29:41
Bart: that's
29:41
Bart: a,
29:41
Bart: that's
29:41
Bart: agAIn
29:42
Bart: different.
29:42
Bart: Okay.
29:43
Bart: So
29:43
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Bart: it's,
29:44
Bart: it's
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Bart: very
29:44
Bart: market
29:45
Bart: tAIlored,
29:45
Bart: but
29:45
Bart: those
29:46
Bart: are
29:46
Bart: like
29:46
Bart: easy
29:47
Bart: rule
29:47
Bart: of
29:47
Bart: terms.
29:47
Annette Grant: So
29:48
Annette Grant: booking.com
29:49
Annette Grant: is
29:49
Annette Grant: a
29:49
Annette Grant: lot,
29:50
Annette Grant: lot
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Annette Grant: less
29:51
Annette Grant: for,
29:52
Annette Grant: for
29:52
Annette Grant: US.
29:52
Annette Grant: Like
29:52
Annette Grant: if
29:52
Annette Grant: you're
29:52
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29:53
Annette Grant: five,
29:53
Annette Grant: then.
29:54
Annette Grant: You're
29:54
Annette Grant: not
29:54
Annette Grant: probably
29:55
Annette Grant: gonna
29:55
Annette Grant: get
29:55
Annette Grant: booked
29:56
Annette Grant: at
29:56
Annette Grant: all.
29:56
Bart: Exactly.
29:57
Bart: And
29:57
Bart: that's
29:57
Bart: just
29:58
Bart: because
29:58
Bart: in
29:58
Bart: a
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Bart: of
29:58
Bart: markets
29:59
Bart: in
29:59
Bart: the
29:59
Bart: US,
30:00
Bart: booking.com
30:00
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30:03
Bart: So
30:03
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Bart: specific
30:04
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30:04
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30:05
Bart: not
30:05
Bart: there
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30:06
Bart: I'm
30:06
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30:06
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30:06
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30:06
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30:07
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30:07
Bart: bookings
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30:08
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30:08
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30:09
Bart: Maybe
30:09
Bart: you're
30:10
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30:10
Bart: cheapest
30:10
Bart: and
30:10
Bart: someone
30:11
Bart: really
30:11
Bart: wants
30:11
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30:11
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30:11
Bart: a
30:11
Bart: cheap
30:12
Bart: apartment,
30:13
Bart: but
30:14
Bart: your
30:14
Bart: probability
30:15
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30:15
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30:16
Sarah Karakaian: If
30:16
Sarah Karakaian: you
30:16
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30:17
Sarah Karakaian: to
30:17
Sarah Karakaian: make
30:17
Sarah Karakaian: one
30:18
Sarah Karakaian: bold
30:19
Sarah Karakaian: prediction
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Sarah Karakaian: about
30:20
Sarah Karakaian: our
30:20
Sarah Karakaian: industry.
30:22
Sarah Karakaian: In
30:22
Sarah Karakaian: the
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Sarah Karakaian: year,
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Sarah Karakaian: what
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Sarah Karakaian: you
30:25
Sarah Karakaian: say?
30:26
Bart: I
30:26
Bart: like
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30:27
Bart: Um,
30:28
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30:28
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30:29
Bart: And
30:29
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Bart: I
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Bart: or
30:31
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30:31
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30:31
Bart: talking
30:31
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30:32
Bart: AI
30:32
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30:32
Bart: this
30:32
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30:33
Bart: You
30:33
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30:33
Bart: the
30:33
Bart: adoption
30:34
Bart: of
30:34
Bart: AI.
30:34
Bart: Everyone
30:35
Bart: wants
30:35
Bart: AI,
30:35
Bart: but
30:36
Bart: the
30:36
Bart: biggest
30:37
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30:37
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30:37
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30:37
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30:38
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30:38
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30:39
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30:39
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30:39
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30:39
Bart: revenue
30:39
Bart: management
30:40
Bart: softwares.
30:40
Bart: They
30:41
Bart: all
30:41
Bart: use
30:41
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30:42
Bart: data
30:42
Bart: formats.
30:43
Bart: While
30:43
Bart: it
30:43
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30:43
Bart: it
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30:44
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Bart: build
30:45
Bart: like
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30:47
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30:47
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30:48
Bart: So
30:48
Bart: my
30:48
Bart: bold
30:48
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30:49
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30:49
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Bart: for
30:50
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30:51
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30:51
Bart: data
30:52
Bart: handling
30:52
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30:53
Bart: this
30:53
Bart: industry.
30:53
Bart: So
30:53
Bart: AI
30:54
Bart: can
30:54
Bart: become
30:54
Bart: very,
30:55
Bart: or
30:55
Bart: can
30:56
Bart: become
30:56
Bart: resourceful.
30:57
Sarah Karakaian: Do
30:57
Sarah Karakaian: you
30:58
Sarah Karakaian: think
30:59
Sarah Karakaian: there's
30:59
Sarah Karakaian: a
30:59
Sarah Karakaian: world
30:59
Sarah Karakaian: where
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31:00
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Sarah Karakaian: that?
31:03
Bart: I
31:03
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31:04
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31:04
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31:04
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31:04
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31:05
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31:05
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31:05
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31:05
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31:06
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31:06
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31:06
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31:06
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31:06
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31:07
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31:07
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31:07
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31:07
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31:08
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31:08
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31:08
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31:09
Bart: but
31:09
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31:09
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31:10
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31:10
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31:10
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31:11
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31:11
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31:11
Bart: keep
31:11
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31:12
Bart: will
31:12
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31:12
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31:13
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31:14
Bart: Some
31:14
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31:14
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31:14
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31:14
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31:15
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31:15
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31:15
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31:15
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31:15
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31:16
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31:16
Bart: Some
31:16
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31:16
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31:17
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31:17
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31:17
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31:17
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31:18
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31:18
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31:19
Bart: everything
31:20
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31:20
Bart: come
31:20
Bart: together.
31:22
Sarah Karakaian: How
31:22
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31:22
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31:22
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31:23
Sarah Karakaian: trust
31:24
Sarah Karakaian: that
31:24
Sarah Karakaian: the
31:24
Sarah Karakaian: data
31:25
Sarah Karakaian: is
31:27
Sarah Karakaian: helpful
31:28
Sarah Karakaian: or
31:29
Sarah Karakaian: is
31:32
Sarah Karakaian: is
31:32
Sarah Karakaian: valuable
31:34
Sarah Karakaian: or
31:34
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31:34
Sarah Karakaian: they
31:34
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31:34
Sarah Karakaian: know?
31:36
Bart: I
31:36
Bart: think
31:37
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31:38
Bart: the
31:38
Bart: data
31:38
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31:39
Bart: a
31:39
Bart: big
31:39
Bart: responsibility
31:40
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31:41
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31:41
Bart: the
31:41
Bart: host.
31:42
Bart: I
31:42
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31:42
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31:43
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31:44
Bart: um,
31:44
Bart: silly
31:45
Bart: examples
31:45
Bart: hosts
31:46
Bart: putting
31:46
Bart: direct
31:46
Bart: bookings
31:47
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31:47
Bart: a
31:47
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31:48
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31:48
Bart: and,
31:49
Bart: and
31:49
Bart: sending
31:50
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31:50
Bart: stripe
31:50
Bart: invoice
31:51
Bart: that's
31:51
Bart: scrutinizing
31:52
Bart: your
31:52
Bart: own
31:52
Bart: data
31:53
Bart: quality
31:53
Bart: because
31:53
Bart: your
31:54
Bart: ADR
31:54
Bart: moves.
31:55
Bart: If
31:55
Bart: you
31:55
Bart: look
31:56
Bart: at
31:56
Bart: historical
31:56
Bart: booking
31:57
Bart: overview.
31:58
Bart: You're
31:58
Bart: screwed
31:58
Bart: because
31:59
Bart: if
31:59
Bart: AI
31:59
Bart: would
32:00
Bart: come
32:00
Bart: and
32:00
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32:01
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32:01
Bart: they
32:01
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32:01
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32:01
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32:01
Bart: your
32:02
Bart: historical
32:02
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32:02
Bart: point.
32:03
Bart: So
32:03
Bart: there's
32:04
Bart: a
32:04
Bart: big
32:04
Bart: responsibility
32:05
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32:05
Bart: the
32:05
Bart: host
32:06
Bart: to
32:06
Bart: keep
32:06
Bart: their
32:06
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32:06
Bart: data
32:07
Bart: clean.
32:07
Bart: I
32:07
Bart: would
32:07
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32:07
Bart: that's
32:08
Sarah Karakaian: accurate.
32:09
Bart: Accurate.
32:10
Bart: That's
32:10
Bart: number
32:10
Bart: one
32:11
Bart: thing
32:11
Bart: a
32:11
Bart: host
32:12
Bart: needs
32:12
Bart: to
32:12
Bart: do
32:12
Bart: because
32:13
Bart: if
32:13
Bart: this
32:14
Bart: mindset
32:15
Bart: shift
32:16
Bart: doesn't
32:16
Bart: happen,
32:17
Bart: you
32:17
Bart: know,
32:17
Bart: then
32:17
Bart: everyone
32:18
Bart: can
32:18
Bart: build
32:18
Bart: nice
32:19
Bart: things,
32:19
Bart: but
32:19
Bart: they
32:19
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32:19
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32:19
Bart: on
32:20
Bart: garbage
32:20
Bart: and
32:21
Bart: garbage
32:21
Bart: in
32:21
Bart: this
32:21
Bart: garbage
32:21
Bart: shop.
32:22
Sarah Karakaian: Yeah.
32:22
Annette Grant: So
32:22
Annette Grant: when
32:22
Annette Grant: you
32:22
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32:22
Annette Grant: gave
32:23
Annette Grant: that
32:23
Annette Grant: example
32:23
Annette Grant: of
32:24
Annette Grant: a
32:24
Annette Grant: host
32:24
Annette Grant: sending
32:25
Annette Grant: an
32:25
Annette Grant: invoice
32:25
Annette Grant: for
32:26
Annette Grant: for
32:27
Annette Grant: zero
32:27
Annette Grant: Euro
32:28
Annette Grant: dollars.
32:29
Annette Grant: Is
32:29
Annette Grant: that
32:29
Annette Grant: because
32:29
Annette Grant: they're
32:29
Annette Grant: like
32:30
Annette Grant: gi
32:30
Annette Grant: giving
32:30
Annette Grant: that
32:31
Annette Grant: stay
32:31
Annette Grant: to
32:31
Annette Grant: like
32:31
Annette Grant: a
32:32
Annette Grant: friend
32:32
Annette Grant: or
32:32
Annette Grant: family
32:32
Annette Grant: member
32:33
Annette Grant: and
32:33
Annette Grant: then
32:33
Annette Grant: it
32:33
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32:33
Annette Grant: the
32:33
Annette Grant: data?
32:34
Annette Grant: Is
32:34
Annette Grant: that
32:35
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32:35
Annette Grant: of
32:35
Bart: that,
32:36
Bart: that
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Bart: I
32:37
Bart: use
32:37
Bart: case.
32:37
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32:38
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32:38
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32:38
Bart: they,
32:38
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32:39
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32:40
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32:40
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Bart: instead
32:40
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32:41
Bart: just
32:41
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32:41
Bart: owner
32:41
Bart: stay.
32:42
Bart: But
32:42
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32:42
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32:43
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32:43
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32:43
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32:44
Bart: an
32:44
Bart: AI
32:44
Bart: model
32:44
Bart: that
32:44
Bart: just
32:45
Bart: looks
32:45
Bart: at
32:45
Bart: your
32:45
Bart: historical
32:46
Bart: data
32:47
Bart: like
32:47
Bart: globally.
32:48
Bart: That's
32:49
Bart: your
32:49
Bart: apartment
32:50
Bart: is
32:50
Bart: not
32:50
Bart: ready
32:50
Bart: to
32:51
Bart: rent.
32:51
Bart: So
32:51
Bart: historically,
32:52
Bart: you
32:52
Bart: don't
32:52
Bart: have
32:52
Bart: a
32:52
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32:52
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32:53
Bart: nights
32:53
Bart: to
32:53
Bart: rent
32:53
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32:54
Bart: while
32:54
Bart: you
32:54
Bart: just
32:54
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32:54
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32:54
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32:55
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32:55
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32:55
Bart: So
32:55
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32:56
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32:56
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32:57
Bart: which
32:57
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32:57
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32:57
Bart: easy
32:58
Bart: to
32:58
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32:58
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32:58
Bart: you
32:58
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32:59
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32:59
Bart: your
32:59
Bart: booking
32:59
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33:00
Bart: they
33:00
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33:01
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33:01
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33:02
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33:02
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33:02
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33:03
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33:03
Bart: a
33:03
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33:03
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33:05
Annette Grant: That,
33:05
Annette Grant: those
33:05
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33:06
Annette Grant: things
33:06
Annette Grant: where,
33:07
Annette Grant: again,
33:07
Annette Grant: if
33:07
Annette Grant: it's
33:07
Annette Grant: your
33:08
Annette Grant: business,
33:08
Annette Grant: it's
33:08
Annette Grant: if
33:09
Annette Grant: it's
33:09
Annette Grant: your
33:09
Annette Grant: property,
33:09
Annette Grant: you
33:10
Annette Grant: have
33:10
Annette Grant: that
33:10
Annette Grant: narrative
33:11
Annette Grant: behind
33:12
Annette Grant: those
33:12
Annette Grant: zero
33:13
Annette Grant: night
33:13
Annette Grant: bookings
33:13
Annette Grant: or
33:14
Annette Grant: I,
33:14
Annette Grant: Hey,
33:15
Annette Grant: I
33:15
Annette Grant: stayed
33:15
Annette Grant: during
33:15
Annette Grant: that
33:15
Annette Grant: time.
33:16
Annette Grant: But
33:16
Annette Grant: AI
33:16
Annette Grant: is
33:17
Annette Grant: looking
33:17
Annette Grant: at
33:17
Annette Grant: it
33:18
Annette Grant: just
33:18
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33:19
Annette Grant: the
33:19
Annette Grant: board.
33:19
Annette Grant: It
33:19
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33:19
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33:20
Annette Grant: that
33:21
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33:22
Annette Grant: at
33:22
Annette Grant: all
33:22
Annette Grant: behind,
33:23
Annette Grant: behind
33:24
Annette Grant: those
33:24
Annette Grant: rates.
33:24
Annette Grant: I,
33:24
Annette Grant: I
33:24
Annette Grant: wanna
33:25
Annette Grant: go
33:25
Annette Grant: back
33:25
Annette Grant: to
33:25
Annette Grant: something
33:25
Annette Grant: that
33:25
Annette Grant: you
33:25
Annette Grant: said
33:26
Annette Grant: about,
33:27
Annette Grant: um.
33:28
Annette Grant: Dynamic
33:28
Annette Grant: pricing
33:29
Annette Grant: software,
33:29
Annette Grant: updating
33:30
Annette Grant: the
33:30
Annette Grant: OTAs.
33:31
Annette Grant: I
33:31
Annette Grant: liked
33:31
Annette Grant: your
33:31
Annette Grant: tip
33:32
Annette Grant: there
33:32
Annette Grant: of
33:33
Annette Grant: potentially,
33:34
Annette Grant: even
33:34
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33:34
Annette Grant: you
33:34
Annette Grant: don't
33:34
Annette Grant: wanna
33:35
Annette Grant: book
33:35
Annette Grant: a
33:35
Annette Grant: night,
33:35
Annette Grant: you
33:35
Annette Grant: have
33:35
Annette Grant: a
33:36
Annette Grant: a
33:36
Annette Grant: gap
33:36
Annette Grant: night,
33:37
Annette Grant: you
33:38
Annette Grant: are
33:38
Annette Grant: suggesting
33:38
Annette Grant: to
33:39
Annette Grant: the
33:39
Annette Grant: host.
33:40
Annette Grant: Go
33:40
Annette Grant: ahead,
33:40
Annette Grant: make
33:40
Annette Grant: it
33:40
Annette Grant: available,
33:42
Annette Grant: even
33:42
Annette Grant: if
33:42
Annette Grant: you
33:42
Annette Grant: really
33:42
Annette Grant: don't
33:42
Annette Grant: want
33:43
Annette Grant: to
33:43
Annette Grant: rent
33:43
Annette Grant: it
33:43
Annette Grant: out
33:44
Annette Grant: for
33:44
Annette Grant: that
33:44
Annette Grant: one
33:44
Annette Grant: night
33:44
Annette Grant: stay,
33:46
Annette Grant: but
33:46
Annette Grant: increase
33:47
Annette Grant: the
33:47
Annette Grant: rate
33:47
Annette Grant: to
33:47
Annette Grant: where
33:47
Annette Grant: it's
33:47
Annette Grant: probably
33:48
Annette Grant: not
33:48
Annette Grant: desirable,
33:49
Annette Grant: but
33:49
Annette Grant: the
33:49
Annette Grant: OTA
33:50
Annette Grant: will
33:50
Annette Grant: still.
33:52
Annette Grant: Give
33:52
Annette Grant: you
33:52
Annette Grant: that,
33:53
Annette Grant: let's
33:53
Annette Grant: say
33:53
Annette Grant: that
33:54
Annette Grant: help
33:55
Annette Grant: in
33:55
Annette Grant: the
33:55
Annette Grant: algorithm,
33:55
Annette Grant: because
33:56
Annette Grant: at
33:56
Annette Grant: least
33:56
Annette Grant: you're
33:56
Annette Grant: available
33:57
Annette Grant: because
33:57
Annette Grant: do
33:57
Annette Grant: you
33:57
Annette Grant: think
33:58
Annette Grant: that's
33:58
Annette Grant: one
33:58
Annette Grant: of
33:58
Annette Grant: the
33:58
Annette Grant: like
33:58
Annette Grant: most
33:59
Annette Grant: detrimental
33:59
Annette Grant: things
34:00
Annette Grant: a
34:00
Annette Grant: host
34:00
Annette Grant: can
34:00
Annette Grant: do
34:01
Annette Grant: to
34:01
Annette Grant: their
34:01
Annette Grant: listing
34:02
Annette Grant: is
34:02
Annette Grant: block
34:02
Annette Grant: days
34:03
Annette Grant: or
34:03
Annette Grant: minimum
34:04
Annette Grant: nights
34:04
Annette Grant: stays?
34:04
Bart: Definitely
34:05
Bart: one
34:05
Bart: of
34:05
Bart: the,
34:06
Bart: the,
34:06
Bart: the
34:07
Bart: detrimental
34:07
Bart: things
34:07
Bart: are
34:08
Bart: not
34:08
Bart: sending
34:08
Bart: enough
34:08
Bart: rates
34:09
Bart: and
34:09
Bart: availability.
34:10
Bart: If
34:10
Bart: you
34:10
Bart: only
34:10
Bart: send
34:10
Bart: 40%
34:11
Bart: of
34:11
Bart: your
34:11
Bart: inventory
34:12
Bart: through
34:12
Bart: AIrbnb,
34:14
Bart: you
34:14
Bart: will
34:14
Bart: never
34:14
Bart: be
34:14
Bart: ranked
34:15
Bart: high
34:15
Bart: or
34:15
Bart: you
34:15
Bart: will
34:15
Bart: never
34:16
Bart: be
34:16
Bart: ranked
34:16
Bart: top.
34:17
Bart: You
34:17
Bart: will
34:17
Bart: have
34:17
Bart: your
34:17
Bart: bookings,
34:18
Bart: but
34:18
Bart: it'll
34:18
Bart: never
34:18
Bart: be
34:19
Bart: like
34:19
Bart: you're
34:19
Bart: solely
34:20
Bart: on
34:20
Bart: AIrbnb.
34:21
Bart: So
34:21
Bart: just
34:21
Bart: fixing
34:22
Bart: that
34:23
Bart: with
34:23
Bart: minor
34:23
Bart: tweaks
34:24
Bart: can
34:25
Bart: already
34:25
Bart: help
34:25
Bart: you
34:25
Bart: a
34:25
Bart: lot.
34:26
Bart: Of
34:26
Bart: course,
34:26
Bart: I
34:26
Bart: understand.
34:28
Bart: Uh,
34:28
Bart: PMS
34:28
Bart: or
34:29
Bart: property
34:29
Bart: management
34:30
Bart: companies,
34:30
Bart: they're
34:31
Bart: present
34:31
Bart: on
34:31
Bart: multiple
34:31
Bart: OTAs,
34:32
Bart: and
34:32
Bart: you
34:32
Bart: have
34:32
Bart: to,
34:33
Bart: but
34:33
Bart: it's
34:33
Bart: just
34:34
Bart: gamifying
34:35
Bart: them
34:35
Bart: all
34:35
Bart: in
34:36
Bart: your
34:36
Bart: favor.
34:37
Annette Grant: Awesome.
34:38
Sarah Karakaian: Thank
34:38
Sarah Karakaian: you.
34:39
Sarah Karakaian: Thank
34:39
Sarah Karakaian: you,
34:39
Sarah Karakaian: Barb.
34:39
Bart: Thank
34:39
Bart: you.
34:40
Sarah Karakaian: And
34:40
Sarah Karakaian: just
34:40
Sarah Karakaian: to
34:41
Sarah Karakaian: wrap
34:41
Sarah Karakaian: up.
34:41
Sarah Karakaian: My
34:42
Sarah Karakaian: biggest
34:43
Sarah Karakaian: lesson,
34:43
Sarah Karakaian: I
34:43
Sarah Karakaian: think,
34:44
Sarah Karakaian: um,
34:45
Sarah Karakaian: from
34:45
Sarah Karakaian: Bart
34:46
Sarah Karakaian: is
34:48
Sarah Karakaian: his
34:49
Sarah Karakaian: use.
34:49
Sarah Karakaian: I,
34:49
Sarah Karakaian: and
34:50
Sarah Karakaian: I'm
34:50
Sarah Karakaian: starting
34:50
Sarah Karakaian: to
34:50
Sarah Karakaian: use
34:50
Sarah Karakaian: it
34:50
Sarah Karakaian: more
34:51
Sarah Karakaian: of
34:51
Sarah Karakaian: just
34:51
Sarah Karakaian: like
34:52
Sarah Karakaian: WhatsApp.
34:53
Sarah Karakaian: I
34:53
Sarah Karakaian: know
34:53
Sarah Karakaian: it
34:53
Sarah Karakaian: sounds
34:54
Sarah Karakaian: silly,
34:54
Sarah Karakaian: but
34:54
Sarah Karakaian: like
34:55
Sarah Karakaian: there's
34:55
Sarah Karakaian: nothing
34:55
Sarah Karakaian: that
34:55
Sarah Karakaian: you
34:55
Sarah Karakaian: can't
34:56
Sarah Karakaian: do
34:56
Sarah Karakaian: on
34:56
Sarah Karakaian: WhatsApp.
34:57
Sarah Karakaian: He
34:57
Sarah Karakaian: is
34:58
Sarah Karakaian: fast
34:59
Sarah Karakaian: making
34:59
Sarah Karakaian: it
34:59
Sarah Karakaian: happen.
34:59
Sarah Karakaian: And
34:59
Sarah Karakaian: honestly,
35:00
Sarah Karakaian: for
35:00
Sarah Karakaian: all
35:00
Sarah Karakaian: international
35:01
Sarah Karakaian: hosts,
35:01
Sarah Karakaian: WhatsApp,
35:02
Sarah Karakaian: like
35:02
Sarah Karakaian: WhatsApp
35:02
Sarah Karakaian: is
35:03
Sarah Karakaian: the,
35:04
Sarah Karakaian: um,
35:04
Sarah Karakaian: main
35:05
Sarah Karakaian: line
35:05
Sarah Karakaian: of
35:05
Sarah Karakaian: communication.
35:05
Sarah Karakaian: And
35:06
Sarah Karakaian: honestly,
35:06
Sarah Karakaian: um,
35:06
Sarah Karakaian: Sarah
35:07
Sarah Karakaian: and
35:07
Sarah Karakaian: I,
35:07
Sarah Karakaian: we
35:07
Sarah Karakaian: stayed
35:08
Sarah Karakaian: in
35:08
Sarah Karakaian: short-term
35:08
Sarah Karakaian: rentals
35:09
Sarah Karakaian: and
35:09
Sarah Karakaian: in
35:09
Sarah Karakaian: hotels
35:10
Sarah Karakaian: and
35:10
Sarah Karakaian: like
35:10
Sarah Karakaian: that
35:10
Sarah Karakaian: is
35:10
Sarah Karakaian: the
35:10
Sarah Karakaian: way
35:11
Sarah Karakaian: that
35:11
Sarah Karakaian: they
35:11
Sarah Karakaian: were
35:12
Sarah Karakaian: communicating
35:12
Sarah Karakaian: with
35:12
Sarah Karakaian: us
35:13
Sarah Karakaian: was
35:13
Sarah Karakaian: via.
35:14
Sarah Karakaian: WhatsApp.
35:14
Sarah Karakaian: But
35:14
Sarah Karakaian: it's
35:14
Sarah Karakaian: so
35:14
Sarah Karakaian: interesting
35:15
Sarah Karakaian: here
35:15
Sarah Karakaian: in
35:15
Sarah Karakaian: the
35:15
Sarah Karakaian: States
35:16
Sarah Karakaian: because
35:16
Sarah Karakaian: that
35:16
Sarah Karakaian: we
35:16
Sarah Karakaian: were
35:16
Sarah Karakaian: having
35:16
Sarah Karakaian: a
35:16
Sarah Karakaian: conversation.
35:17
Annette Grant: They
35:17
Annette Grant: don't
35:17
Annette Grant: even
35:17
Annette Grant: like
35:17
Annette Grant: text
35:18
Annette Grant: message
35:18
Annette Grant: or
35:19
Annette Grant: call.
35:19
Annette Grant: It's
35:19
Annette Grant: all,
35:20
Annette Grant: it's
35:20
Annette Grant: all
35:20
Annette Grant: WhatsApp.
35:21
Sarah Karakaian: It's
35:21
Sarah Karakaian: on
35:21
Annette Grant: WhatsApp.
35:21
Annette Grant: So
35:22
Annette Grant: we
35:22
Annette Grant: felt
35:22
Annette Grant: very
35:23
Annette Grant: American,
35:24
Annette Grant: um,
35:24
Annette Grant: but
35:24
Annette Grant: now
35:25
Annette Grant: not
35:26
Annette Grant: any
35:26
Annette Grant: longer.
35:26
Annette Grant: So
35:27
Annette Grant: Bart
35:27
Annette Grant: was
35:27
Annette Grant: giving,
35:28
Annette Grant: like,
35:28
Annette Grant: making
35:28
Annette Grant: sure
35:28
Annette Grant: that
35:28
Annette Grant: I
35:28
Annette Grant: was
35:29
Annette Grant: all
35:29
Annette Grant: in
35:29
Annette Grant: tune
35:29
Annette Grant: with
35:29
Annette Grant: everything.
35:30
Sarah Karakaian: Annette
35:31
Sarah Karakaian: called
35:31
Sarah Karakaian: me
35:31
Sarah Karakaian: the
35:31
Sarah Karakaian: other
35:31
Sarah Karakaian: day
35:32
Sarah Karakaian: after
35:32
Sarah Karakaian: our
35:32
Sarah Karakaian: trip
35:32
Sarah Karakaian: and
35:32
Sarah Karakaian: she
35:32
Sarah Karakaian: called
35:32
Sarah Karakaian: me
35:33
Sarah Karakaian: for
35:33
Sarah Karakaian: WhatsApp.
35:33
Annette Grant: Yeah.
35:33
Annette Grant: I'm
35:33
Annette Grant: only
35:33
Annette Grant: call,
35:33
Annette Grant: I'm
35:34
Annette Grant: only
35:34
Annette Grant: calling
35:34
Annette Grant: next
35:34
Annette Grant: Sarah
35:35
Annette Grant: on
35:35
Annette Grant: WhatsApp
35:35
Annette Grant: now.
35:36
Annette Grant: You're
35:36
Annette Grant: welcome.
35:37
Sarah Karakaian: I
35:37
Sarah Karakaian: am
35:37
Sarah Karakaian: welcome.
35:38
Sarah Karakaian: Okay,
35:38
Sarah Karakaian: next
35:38
Sarah Karakaian: up.
35:40
Sarah Karakaian: We
35:40
Sarah Karakaian: sat
35:40
Sarah Karakaian: down
35:40
Sarah Karakaian: with
35:40
Sarah Karakaian: Phil.
35:41
Annette Grant: Yes.
35:42
Annette Grant: Phil
35:42
Annette Grant: also
35:43
Annette Grant: got
35:43
Annette Grant: his
35:43
Annette Grant: start
35:43
Annette Grant: as
35:44
Annette Grant: a
35:44
Annette Grant: host.
35:45
Annette Grant: He
35:46
Annette Grant: had
35:46
Annette Grant: an
35:46
Annette Grant: apartment
35:47
Annette Grant: in
35:47
Annette Grant: New
35:47
Annette Grant: York
35:48
Annette Grant: City
35:49
Annette Grant: and
35:49
Annette Grant: Sarah
35:49
Annette Grant: and
35:49
Annette Grant: him
35:50
Annette Grant: were
35:50
Annette Grant: of
35:50
Annette Grant: course,
35:50
Annette Grant: bonding,
35:51
Annette Grant: but
35:51
Annette Grant: one
35:51
Annette Grant: of
35:51
Annette Grant: those
35:51
Annette Grant: things
35:52
Annette Grant: he,
35:52
Annette Grant: he
35:53
Annette Grant: bought
35:53
Annette Grant: a
35:53
Annette Grant: place
35:53
Annette Grant: he
35:54
Annette Grant: was
35:54
Annette Grant: helping
35:54
Annette Grant: subsidize
35:55
Annette Grant: it.
35:55
Annette Grant: He
35:55
Annette Grant: was
35:55
Annette Grant: renting
35:56
Annette Grant: it
35:56
Annette Grant: out
35:56
Annette Grant: on
35:56
Annette Grant: the
35:56
Annette Grant: weekends
35:58
Annette Grant: and
35:58
Annette Grant: it
35:58
Annette Grant: turned
35:58
Annette Grant: into
35:58
Annette Grant: his
35:59
Annette Grant: now
35:59
Annette Grant: business,
36:00
Annette Grant: which
36:01
Annette Grant: is.
36:01
Annette Grant: Future
36:02
Annette Grant: stay.
36:02
Annette Grant: He's
36:02
Annette Grant: the
36:02
Annette Grant: founder
36:03
Annette Grant: of
36:04
Annette Grant: Future
36:04
Annette Grant: Stay
36:05
Annette Grant: and
36:05
Annette Grant: so
36:05
Annette Grant: I
36:06
Annette Grant: just
36:06
Annette Grant: love
36:06
Annette Grant: that
36:07
Annette Grant: and
36:07
Annette Grant: you're
36:07
Annette Grant: our
36:07
Annette Grant: next
36:08
Annette Grant: guest
36:08
Annette Grant: too.
36:08
Annette Grant: All
36:08
Annette Grant: got
36:08
Annette Grant: their
36:09
Annette Grant: start
36:09
Annette Grant: as
36:09
Annette Grant: hosts.
36:09
Annette Grant: They
36:10
Annette Grant: saw
36:10
Annette Grant: that
36:10
Annette Grant: problem
36:11
Annette Grant: that
36:11
Annette Grant: needed
36:11
Annette Grant: to
36:11
Annette Grant: be
36:12
Annette Grant: solved.
36:12
Sarah Karakaian: I
36:12
Sarah Karakaian: do
36:12
Sarah Karakaian: love
36:13
Sarah Karakaian: when
36:13
Sarah Karakaian: tech
36:13
Sarah Karakaian: solution
36:14
Sarah Karakaian: founders
36:16
Sarah Karakaian: have
36:16
Sarah Karakaian: been
36:16
Sarah Karakaian: hosts.
36:18
Sarah Karakaian: I
36:18
Sarah Karakaian: think
36:18
Sarah Karakaian: almost
36:18
Sarah Karakaian: everyone.
36:20
Sarah Karakaian: This
36:20
Sarah Karakaian: retreat
36:20
Sarah Karakaian: has
36:21
Sarah Karakaian: had
36:21
Sarah Karakaian: some
36:21
Sarah Karakaian: sort
36:21
Sarah Karakaian: of
36:21
Sarah Karakaian: hosting
36:21
Sarah Karakaian: experience,
36:22
Sarah Karakaian: but
36:22
Sarah Karakaian: then
36:22
Sarah Karakaian: they
36:22
Sarah Karakaian: just
36:22
Sarah Karakaian: really
36:23
Sarah Karakaian: truly
36:24
Sarah Karakaian: embody
36:25
Sarah Karakaian: the,
36:25
Sarah Karakaian: the
36:25
Sarah Karakaian: challenges
36:26
Sarah Karakaian: we
36:26
Sarah Karakaian: face
36:27
Sarah Karakaian: and
36:27
Sarah Karakaian: they
36:27
Sarah Karakaian: can
36:27
Sarah Karakaian: create
36:27
Sarah Karakaian: a
36:27
Sarah Karakaian: solution
36:28
Sarah Karakaian: for
36:28
Sarah Karakaian: us
36:29
Sarah Karakaian: and,
36:29
Sarah Karakaian: and
36:29
Sarah Karakaian: really
36:29
Sarah Karakaian: understand
36:30
Sarah Karakaian: where
36:30
Sarah Karakaian: we're
36:30
Sarah Karakaian: coming
36:31
Sarah Karakaian: from.
36:31
Sarah Karakaian: But
36:31
Sarah Karakaian: Phil
36:32
Sarah Karakaian: is
36:33
Sarah Karakaian: really
36:33
Sarah Karakaian: on
36:33
Sarah Karakaian: top
36:34
Sarah Karakaian: of
36:35
Sarah Karakaian: direct
36:35
Sarah Karakaian: booking
36:36
Sarah Karakaian: and,
36:37
Sarah Karakaian: and
36:37
Sarah Karakaian: working
36:37
Sarah Karakaian: in
36:38
Sarah Karakaian: partnership
36:38
Sarah Karakaian: with
36:38
Sarah Karakaian: the
36:38
Sarah Karakaian: OTA.
36:39
Sarah Karakaian: So
36:39
Sarah Karakaian: we
36:39
Sarah Karakaian: sat
36:39
Sarah Karakaian: down
36:39
Sarah Karakaian: with
36:40
Sarah Karakaian: Phil
36:40
Sarah Karakaian: and
36:41
Sarah Karakaian: dug
36:41
Sarah Karakaian: in
36:42
Sarah Karakaian: about
36:42
Sarah Karakaian: the
36:42
Sarah Karakaian: future
36:42
Sarah Karakaian: of
36:43
Sarah Karakaian: direct
36:43
Sarah Karakaian: booking.
36:43
Sarah Karakaian: Is
36:44
Sarah Karakaian: there
36:44
Sarah Karakaian: really
36:44
Sarah Karakaian: hope
36:45
Sarah Karakaian: for
36:45
Sarah Karakaian: it?
36:46
Sarah Karakaian: And
36:46
Sarah Karakaian: are
36:46
Sarah Karakaian: there
36:47
Sarah Karakaian: any
36:47
Sarah Karakaian: trends
36:47
Sarah Karakaian: that
36:47
Sarah Karakaian: he's
36:48
Sarah Karakaian: seeing?
36:49
Sarah Karakaian: In
36:49
Sarah Karakaian: the
36:49
Sarah Karakaian: short
36:49
Sarah Karakaian: term
36:49
Sarah Karakaian: rental
36:50
Sarah Karakaian: industry
36:50
Sarah Karakaian: that
36:50
Sarah Karakaian: he
36:50
Sarah Karakaian: just
36:51
Sarah Karakaian: hopes
36:51
Sarah Karakaian: kind
36:52
Sarah Karakaian: of
36:52
Sarah Karakaian: die
36:52
Sarah Karakaian: off.
36:53
Sarah Karakaian: Phil?
36:54
Phil: Yes.
36:56
Sarah Karakaian: Is
36:56
Sarah Karakaian: there
36:56
Sarah Karakaian: really
36:57
Sarah Karakaian: hope?
36:59
Sarah Karakaian: Is
36:59
Sarah Karakaian: it
36:59
Sarah Karakaian: really
36:59
Sarah Karakaian: worth
37:00
Sarah Karakaian: trying
37:01
Sarah Karakaian: to
37:01
Sarah Karakaian: build
37:01
Sarah Karakaian: up
37:02
Sarah Karakaian: direct
37:03
Sarah Karakaian: bookings
37:03
Sarah Karakaian: with
37:04
Sarah Karakaian: as
37:04
Sarah Karakaian: powerful
37:05
Sarah Karakaian: and
37:05
Sarah Karakaian: as
37:05
Sarah Karakaian: big
37:05
Sarah Karakaian: as
37:06
Sarah Karakaian: the
37:06
Sarah Karakaian: OTAs
37:06
Sarah Karakaian: are
37:06
Sarah Karakaian: becoming,
37:07
Sarah Karakaian: do,
37:08
Sarah Karakaian: do
37:08
Sarah Karakaian: we
37:08
Sarah Karakaian: stand
37:08
Sarah Karakaian: a
37:09
Sarah Karakaian: chance,
37:09
Sarah Karakaian: especially
37:09
Sarah Karakaian: as
37:09
Sarah Karakaian: independent
37:11
Sarah Karakaian: hosts,
37:12
Sarah Karakaian: owner
37:13
Sarah Karakaian: operators?
37:14
Phil: So
37:14
Phil: let
37:14
Phil: me
37:15
Phil: break
37:15
Phil: that
37:15
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Phil: ai,
41:36
Phil: with
41:36
Phil: agentic
41:37
Phil: AI,
41:37
Phil: or
41:37
Phil: with
41:38
Phil: search
41:38
Phil: AI.
41:40
Phil: When
41:40
Phil: technologies
41:41
Phil: shift
41:42
Phil: and
41:43
Phil: change
41:43
Phil: consumer
41:44
Phil: behavior,
41:45
Phil: that
41:45
Phil: creates
41:45
Phil: an
41:46
Phil: opening
41:47
Phil: for,
41:48
Phil: uh,
41:49
Phil: for
41:49
Phil: disruption.
41:51
Phil: A
41:51
Phil: year
41:51
Phil: from
41:52
Phil: now,
41:52
Phil: two
41:52
Phil: years
41:52
Phil: from
41:52
Phil: now,
41:53
Phil: are
41:53
Phil: people
41:53
Phil: going
41:53
Phil: to
41:53
Phil: be
41:53
Phil: going
41:54
Phil: onto
41:54
Phil: Google
41:55
Phil: and
41:55
Phil: searching
41:56
Phil: for
41:56
Phil: vacation
41:56
Phil: rentals
41:57
Phil: or
41:57
Phil: on
41:57
Phil: Airbnb
41:57
Phil: searching
41:58
Phil: maybe.
41:59
Phil: Or
41:59
Phil: maybe
41:59
Phil: they'll
41:59
Phil: be
41:59
Phil: having
42:00
Phil: a
42:00
Phil: conversation
42:00
Phil: with
42:00
Phil: an
42:00
Phil: agent.
42:01
Phil: Maybe
42:01
Phil: they'll
42:02
Phil: be
42:02
Phil: looking
42:02
Phil: for
42:03
Phil: a
42:03
Phil: personalized
42:04
Phil: experience
42:04
Phil: and
42:04
Phil: that
42:04
Phil: may
42:04
Phil: end
42:05
Phil: up
42:05
Phil: on
42:05
Phil: a
42:05
Phil: direct
42:05
Phil: booking
42:05
Phil: website.
42:06
Phil: So
42:06
Phil: that's
42:07
Phil: all
42:07
Phil: to
42:07
Phil: say
42:07
Phil: that
42:07
Phil: there
42:07
Phil: are
42:07
Phil: so
42:08
Phil: many
42:09
Phil: shifts
42:09
Phil: that
42:09
Phil: can
42:10
Phil: be
42:10
Phil: in
42:10
Phil: the
42:10
Phil: favor
42:11
Phil: of
42:11
Phil: a
42:12
Phil: short-term
42:12
Phil: rental
42:13
Phil: owner
42:13
Phil: and
42:13
Phil: operator
42:13
Phil: to
42:13
Phil: start
42:14
Phil: getting
42:14
Phil: direct
42:14
Phil: bookings.
42:14
Phil: And
42:15
Phil: there's
42:15
Phil: also
42:15
Phil: things
42:15
Phil: that
42:15
Phil: are
42:16
Phil: always
42:16
Phil: within
42:16
Phil: your
42:17
Phil: own
42:17
Phil: control.
42:18
Phil: To
42:18
Phil: nurture
42:19
Phil: the
42:19
Phil: guests
42:19
Phil: that
42:19
Phil: you
42:19
Phil: have
42:20
Phil: to
42:20
Phil: capture
42:21
Phil: them
42:21
Phil: to
42:21
Phil: add
42:21
Phil: value
42:22
Phil: to
42:22
Phil: what
42:22
Phil: you,
42:23
Phil: to,
42:23
Phil: to
42:23
Phil: their
42:23
Phil: lives,
42:24
Phil: and
42:24
Phil: to
42:24
Phil: bring
42:24
Phil: them
42:24
Phil: back.
42:25
Phil: So
42:25
Phil: yeah,
42:25
Phil: we
42:25
Phil: have
42:25
Phil: hope,
42:27
Sarah Karakaian: But
42:27
Sarah Karakaian: to
42:28
Sarah Karakaian: nurture
42:28
Sarah Karakaian: them
42:29
Sarah Karakaian: means
42:29
Sarah Karakaian: to
42:29
Sarah Karakaian: continue
42:30
Sarah Karakaian: the
42:30
Sarah Karakaian: conversation
42:31
Sarah Karakaian: after
42:31
Sarah Karakaian: this
42:31
Sarah Karakaian: stay.
42:32
Sarah Karakaian: But
42:33
Sarah Karakaian: we're,
42:33
Sarah Karakaian: and
42:33
Sarah Karakaian: going
42:33
Sarah Karakaian: back
42:33
Sarah Karakaian: to
42:33
Sarah Karakaian: the
42:34
Sarah Karakaian: first
42:34
Sarah Karakaian: part
42:34
Sarah Karakaian: of
42:34
Sarah Karakaian: this
42:34
Sarah Karakaian: question,
42:35
Sarah Karakaian: of
42:36
Sarah Karakaian: that
42:36
Sarah Karakaian: difference
42:36
Sarah Karakaian: between
42:37
Sarah Karakaian: being
42:37
Sarah Karakaian: profitable
42:37
Sarah Karakaian: and
42:37
Sarah Karakaian: not,
42:38
Sarah Karakaian: it's
42:39
Sarah Karakaian: talking
42:39
Sarah Karakaian: to
42:39
Sarah Karakaian: your
42:39
Sarah Karakaian: guest
42:40
Sarah Karakaian: after
42:40
Sarah Karakaian: the
42:40
Sarah Karakaian: state,
42:40
Sarah Karakaian: nurturing
42:41
Sarah Karakaian: them,
42:41
Sarah Karakaian: adding
42:41
Sarah Karakaian: value,
42:42
Sarah Karakaian: asking
42:42
Sarah Karakaian: them
42:42
Sarah Karakaian: back.
42:43
Sarah Karakaian: Could
42:44
Sarah Karakaian: be
42:44
Sarah Karakaian: the
42:44
Sarah Karakaian: very
42:44
Sarah Karakaian: difference
42:45
Sarah Karakaian: between
42:45
Sarah Karakaian: you
42:45
Sarah Karakaian: being
42:45
Sarah Karakaian: profitable
42:46
Sarah Karakaian: and
42:46
Sarah Karakaian: not.
42:46
Sarah Karakaian: And
42:46
Sarah Karakaian: so
42:46
Sarah Karakaian: how
42:46
Sarah Karakaian: important
42:47
Sarah Karakaian: that
42:47
Sarah Karakaian: is
42:47
Sarah Karakaian: to
42:47
Sarah Karakaian: nurture
42:47
Sarah Karakaian: their
42:48
Sarah Karakaian: relationship.
42:49
Sarah Karakaian: It's
42:49
Sarah Karakaian: not
42:49
Sarah Karakaian: transactional
42:50
Sarah Karakaian: way
42:50
Sarah Karakaian: they
42:50
Sarah Karakaian: come
42:50
Sarah Karakaian: and
42:50
Sarah Karakaian: stay
42:50
Sarah Karakaian: with
42:50
Sarah Karakaian: you
42:51
Sarah Karakaian: and
42:51
Sarah Karakaian: then
42:51
Sarah Karakaian: wait
42:52
Sarah Karakaian: for
42:52
Sarah Karakaian: that
42:52
Sarah Karakaian: next
42:52
Sarah Karakaian: new
42:52
Sarah Karakaian: guest
42:52
Sarah Karakaian: to
42:52
Sarah Karakaian: walk
42:53
Sarah Karakaian: through
42:53
Sarah Karakaian: the
42:53
Sarah Karakaian: door
42:53
Sarah Karakaian: via
42:53
Sarah Karakaian: Airbnb.
42:54
Sarah Karakaian: It
42:55
Sarah Karakaian: really
42:55
Sarah Karakaian: is
42:55
Sarah Karakaian: having
42:56
Sarah Karakaian: to
42:56
Sarah Karakaian: dig
42:56
Sarah Karakaian: in
42:56
Sarah Karakaian: a
42:56
Sarah Karakaian: little
42:56
Sarah Karakaian: bit,
42:56
Sarah Karakaian: do
42:57
Sarah Karakaian: some
42:57
Sarah Karakaian: work
42:57
Sarah Karakaian: to
42:57
Sarah Karakaian: get
42:57
Sarah Karakaian: people
42:58
Sarah Karakaian: to
42:58
Sarah Karakaian: come
42:58
Sarah Karakaian: back
42:58
Sarah Karakaian: and
42:58
Sarah Karakaian: build
42:58
Sarah Karakaian: relationships.
42:59
Phil: Yeah.
42:59
Phil: That,
43:00
Phil: that's
43:00
Phil: a
43:00
Phil: hundred
43:00
Phil: percent
43:00
Phil: right,
43:01
Phil: and,
43:01
Phil: and
43:01
Phil: just,
43:02
Phil: you
43:02
Phil: have
43:02
Phil: to
43:02
Phil: keep
43:02
Phil: it
43:02
Phil: in
43:02
Phil: context
43:03
Phil: because
43:03
Phil: some
43:03
Phil: people,
43:04
Phil: it,
43:04
Phil: it
43:04
Phil: can
43:04
Phil: feel
43:04
Phil: insurmountable.
43:05
Phil: If
43:06
Phil: a
43:06
Phil: hundred
43:06
Phil: percent
43:06
Phil: of
43:06
Phil: your
43:06
Phil: bookings
43:07
Phil: are
43:07
Phil: from
43:07
Phil: an
43:07
Phil: OTA
43:07
Phil: today,
43:08
Phil: you
43:08
Phil: may
43:08
Phil: look
43:08
Phil: at
43:09
Phil: that
43:09
Phil: and
43:09
Phil: say,
43:09
Phil: there's
43:09
Phil: no
43:09
Phil: way
43:10
Phil: I
43:10
Phil: can
43:10
Phil: compete
43:10
Phil: with
43:10
Phil: Airbnb.
43:11
Phil: Well,
43:11
Phil: you
43:11
Phil: don't
43:11
Phil: have
43:11
Phil: to.
43:12
Phil: You're
43:12
Phil: not
43:12
Phil: trying
43:13
Phil: to
43:13
Phil: right,
43:13
Phil: you're
43:14
Phil: not
43:14
Phil: trying
43:14
Phil: to
43:14
Phil: get
43:14
Phil: a
43:14
Phil: hundred
43:15
Phil: percent
43:15
Phil: direct
43:16
Phil: bookings.
43:16
Phil: Maybe
43:17
Phil: that's
43:17
Phil: a
43:17
Phil: goal
43:17
Phil: for
43:17
Phil: 10
43:17
Phil: years
43:18
Phil: from
43:18
Phil: now.
43:19
Phil: Maybe
43:19
Phil: it's
43:19
Phil: not.
43:19
Phil: It
43:19
Phil: doesn't
43:19
Phil: matter.
43:20
Phil: You're
43:20
Phil: trying
43:21
Phil: to
43:21
Phil: just
43:22
Phil: create
43:23
Phil: such
43:23
Phil: an
43:23
Phil: experience
43:23
Phil: and
43:24
Phil: such
43:24
Phil: a
43:24
Phil: connection
43:24
Phil: with
43:24
Phil: some
43:25
Phil: of
43:25
Phil: your
43:25
Phil: guests,
43:25
Phil: not
43:25
Phil: all
43:26
Phil: of
43:26
Phil: them,
43:26
Phil: that
43:26
Phil: some
43:27
Phil: of
43:27
Phil: them
43:27
Phil: come
43:27
Phil: back
43:28
Phil: Again,
43:28
Phil: if
43:28
Phil: you
43:28
Phil: can
43:28
Phil: get
43:29
Phil: 20%
43:29
Phil: direct
43:30
Phil: bookings,
43:30
Phil: you're
43:31
Phil: probably
43:31
Phil: gonna
43:31
Phil: double
43:32
Phil: your
43:32
Phil: profit.
43:33
Phil: So
43:34
Phil: how
43:34
Phil: do
43:35
Phil: you
43:35
Phil: get
43:35
Phil: 5%
43:35
Phil: this
43:36
Phil: year?
43:37
Annette Grant: That.
43:37
Annette Grant: I
43:37
Annette Grant: like
43:38
Annette Grant: that
43:38
Annette Grant: it's
43:38
Annette Grant: more
43:38
Annette Grant: bite
43:38
Annette Grant: size.
43:39
Annette Grant: It's
43:39
Annette Grant: like
43:39
Annette Grant: how
43:39
Annette Grant: is
43:39
Annette Grant: it
43:39
Annette Grant: 5%?
43:41
Annette Grant: And
43:41
Annette Grant: then
43:41
Annette Grant: the
43:41
Annette Grant: five,
43:42
Annette Grant: maybe
43:42
Annette Grant: the
43:42
Annette Grant: five
43:42
Annette Grant: doesn't
43:42
Annette Grant: even
43:42
Annette Grant: go
43:43
Annette Grant: to
43:43
Annette Grant: 10.
43:43
Annette Grant: It
43:43
Annette Grant: just
43:43
Annette Grant: goes
43:43
Annette Grant: to
43:44
Annette Grant: seven
43:44
Annette Grant: to
43:45
Annette Grant: 10
43:45
Annette Grant: and
43:45
Annette Grant: then
43:45
Annette Grant: up.
43:46
Annette Grant: And
43:46
Annette Grant: I
43:46
Annette Grant: think,
43:46
Annette Grant: I
43:47
Annette Grant: think
43:47
Annette Grant: that's
43:47
Annette Grant: when
43:47
Annette Grant: you
43:48
Annette Grant: said
43:48
Annette Grant: the
43:48
Annette Grant: word
43:48
Annette Grant: insurmountable.
43:49
Annette Grant: And
43:49
Annette Grant: I
43:49
Annette Grant: do
43:50
Annette Grant: feel
43:50
Annette Grant: that
43:50
Annette Grant: for
43:51
Annette Grant: hosts,
43:52
Annette Grant: it
43:52
Annette Grant: does
43:52
Annette Grant: feel
43:52
Annette Grant: like
43:53
Annette Grant: this,
43:53
Annette Grant: like
43:53
Annette Grant: climb
43:54
Annette Grant: this
43:54
Annette Grant: mountain,
43:54
Annette Grant: is
43:54
Annette Grant: it
43:54
Annette Grant: even
43:55
Annette Grant: worth
43:55
Annette Grant: it
43:55
Annette Grant: to
43:55
Annette Grant: start
43:56
Annette Grant: the
43:56
Annette Grant: climb?
43:56
Annette Grant: And
43:57
Annette Grant: I
43:57
Annette Grant: do
43:57
Annette Grant: believe
43:58
Annette Grant: that
43:58
Annette Grant: if
43:58
Annette Grant: you're
43:59
Annette Grant: going
44:00
Annette Grant: to
44:00
Annette Grant: be
44:00
Annette Grant: hosting
44:00
Annette Grant: for
44:00
Annette Grant: a
44:00
Annette Grant: long
44:01
Annette Grant: time.
44:01
Annette Grant: It,
44:01
Annette Grant: it's
44:01
Annette Grant: a,
44:02
Annette Grant: it's
44:02
Annette Grant: a
44:02
Annette Grant: pro
44:02
Annette Grant: and
44:02
Annette Grant: a
44:02
Annette Grant: con
44:03
Annette Grant: of,
44:03
Annette Grant: we
44:03
Annette Grant: only
44:03
Annette Grant: get
44:03
Annette Grant: the
44:03
Annette Grant: 365
44:04
Annette Grant: days
44:04
Annette Grant: of
44:04
Annette Grant: inventory,
44:05
Annette Grant: but
44:06
Annette Grant: then
44:06
Annette Grant: you
44:06
Annette Grant: only
44:06
Annette Grant: have
44:06
Annette Grant: to
44:06
Annette Grant: sell
44:06
Annette Grant: that
44:07
Annette Grant: much
44:07
Annette Grant: inventory.
44:07
Annette Grant: So
44:07
Annette Grant: the
44:08
Annette Grant: math.
44:09
Annette Grant: Then
44:10
Annette Grant: is
44:10
Annette Grant: in
44:10
Annette Grant: your
44:10
Annette Grant: favor
44:11
Annette Grant: of
44:11
Annette Grant: like
44:11
Annette Grant: let
44:11
Annette Grant: the
44:11
Annette Grant: OTAs,
44:12
Annette Grant: like
44:13
Annette Grant: let
44:13
Annette Grant: them
44:13
Annette Grant: do
44:13
Annette Grant: the
44:13
Annette Grant: heavy
44:14
Annette Grant: lifting.
44:14
Annette Grant: Like
44:15
Annette Grant: you
44:15
Annette Grant: can
44:15
Annette Grant: make
44:15
Annette Grant: it
44:15
Annette Grant: a
44:15
Annette Grant: plan
44:16
Annette Grant: that
44:16
Annette Grant: your
44:16
Annette Grant: first
44:16
Annette Grant: guest
44:17
Annette Grant: never
44:17
Annette Grant: comes
44:17
Annette Grant: direct
44:18
Annette Grant: or
44:18
Annette Grant: your
44:19
Annette Grant: first
44:19
Annette Grant: booking
44:20
Annette Grant: with
44:20
Annette Grant: that
44:20
Annette Grant: guest
44:20
Annette Grant: never
44:21
Annette Grant: comes
44:21
Annette Grant: direct.
44:21
Annette Grant: It's
44:21
Annette Grant: always
44:22
Annette Grant: from
44:22
Annette Grant: an
44:22
Annette Grant: OTA.
44:23
Annette Grant: I
44:23
Annette Grant: think
44:23
Annette Grant: that
44:23
Annette Grant: like
44:24
Annette Grant: makes
44:24
Annette Grant: it
44:25
Annette Grant: feel
44:25
Annette Grant: a
44:25
Annette Grant: little
44:25
Annette Grant: bit
44:25
Annette Grant: more
44:26
Annette Grant: doable
44:27
Annette Grant: of
44:27
Annette Grant: like,
44:27
Annette Grant: Hey,
44:27
Annette Grant: I'm
44:27
Annette Grant: never
44:28
Annette Grant: gonna
44:28
Annette Grant: go
44:28
Annette Grant: get
44:28
Annette Grant: a
44:28
Annette Grant: guest
44:29
Annette Grant: first.
44:29
Annette Grant: I'll
44:29
Annette Grant: let
44:29
Annette Grant: the
44:29
Annette Grant: OTA
44:30
Annette Grant: do
44:30
Annette Grant: that
44:30
Annette Grant: hard
44:30
Annette Grant: work.
44:31
Annette Grant: But
44:31
Annette Grant: I'll
44:31
Annette Grant: do
44:31
Annette Grant: the
44:32
Annette Grant: work
44:32
Annette Grant: after
44:32
Annette Grant: the
44:32
Annette Grant: first
44:33
Annette Grant: day
44:34
Annette Grant: to
44:34
Annette Grant: ke
44:34
Annette Grant: to
44:35
Annette Grant: keep
44:35
Annette Grant: them
44:35
Annette Grant: as
44:35
Annette Grant: my
44:36
Annette Grant: guest.
44:36
Annette Grant: I
44:36
Annette Grant: think
44:36
Annette Grant: that
44:37
Annette Grant: makes
44:37
Annette Grant: it
44:37
Annette Grant: just
44:37
Annette Grant: a
44:37
Annette Grant: little
44:37
Annette Grant: bit
44:38
Annette Grant: more
44:38
Annette Grant: doable.
44:38
Annette Grant: And
44:38
Annette Grant: hey,
44:39
Annette Grant: you
44:39
Annette Grant: get
44:39
Annette Grant: to
44:39
Annette Grant: see,
44:39
Annette Grant: did
44:40
Annette Grant: you
44:40
Annette Grant: even,
44:40
Annette Grant: like,
44:41
Annette Grant: do
44:41
Annette Grant: you
44:41
Annette Grant: want
44:41
Annette Grant: that
44:41
Annette Grant: guest
44:41
Annette Grant: back?
44:42
Annette Grant: Because
44:43
Annette Grant: you
44:43
Annette Grant: might
44:43
Annette Grant: not
44:43
Annette Grant: want
44:43
Annette Grant: all
44:43
Annette Grant: your
44:44
Annette Grant: guests
44:44
Annette Grant: back
44:44
Annette Grant: either.
44:45
Annette Grant: You
44:45
Annette Grant: know,
44:46
Annette Grant: like
44:46
Annette Grant: depending
44:47
Annette Grant: on
44:47
Annette Grant: how
44:47
Annette Grant: the,
44:47
Annette Grant: how
44:47
Annette Grant: the
44:48
Annette Grant: stay
44:48
Annette Grant: went.
44:48
Phil: Right?
44:49
Phil: So
44:49
Phil: think
44:49
Phil: about
44:49
Phil: it
44:49
Phil: like
44:50
Phil: this,
44:50
Phil: if
44:50
Phil: we're
44:50
Phil: talking
44:50
Phil: about
44:51
Phil: 5%
44:51
Phil: and
44:52
Phil: we're
44:52
Phil: gonna
44:52
Phil: make
44:52
Phil: this
44:52
Phil: bite
44:52
Phil: size,
44:53
Phil: that's
44:53
Phil: one
44:54
Phil: in
44:54
Phil: 20
44:54
Phil: guests
44:55
Phil: booking
44:56
Phil: direct.
44:57
Phil: And
44:57
Phil: especially
44:58
Phil: if
44:58
Phil: we're
44:58
Phil: talking
44:58
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44:59
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45:03
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45:03
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45:03
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45:04
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45:04
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45:05
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45:05
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45:05
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45:06
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45:06
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45:07
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45:08
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45:08
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45:08
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45:08
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45:09
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45:09
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45:09
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45:09
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45:09
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45:09
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45:11
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45:11
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45:11
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45:12
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45:12
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45:13
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45:14
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45:14
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45:14
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45:14
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45:15
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45:15
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45:16
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45:16
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45:16
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45:16
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45:16
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45:17
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45:17
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45:17
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45:17
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45:17
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45:18
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45:18
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45:19
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45:19
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45:21
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45:21
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45:21
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45:22
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45:22
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45:22
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45:23
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45:23
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45:23
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45:24
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45:24
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45:24
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45:24
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45:25
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45:25
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45:25
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45:25
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45:25
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45:25
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45:26
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45:26
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45:27
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45:27
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45:27
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45:27
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45:28
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45:28
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45:28
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45:28
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45:29
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45:29
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45:29
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45:29
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45:29
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45:29
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45:29
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45:29
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45:30
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45:30
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45:31
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45:31
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45:32
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45:33
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45:33
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45:34
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45:35
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45:35
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45:36
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45:36
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45:37
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45:37
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45:38
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45:38
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45:38
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45:40
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45:40
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45:40
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45:41
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45:41
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45:41
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45:41
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45:41
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45:42
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45:42
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45:42
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45:42
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45:43
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45:43
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45:43
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45:43
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45:44
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45:44
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45:45
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45:45
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45:45
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45:45
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45:45
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45:46
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45:46
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45:46
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45:46
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45:47
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45:47
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45:47
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45:47
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45:47
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45:48
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45:49
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45:49
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45:50
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45:50
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45:50
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45:50
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45:50
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45:50
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45:51
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45:51
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45:51
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45:51
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45:51
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45:52
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45:52
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45:53
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45:53
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45:53
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45:54
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45:55
Phil: It,
45:55
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45:55
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45:55
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45:56
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45:56
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45:56
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45:57
Annette Grant: That,
45:58
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45:58
Annette Grant: just,
45:58
Annette Grant: and
45:59
Annette Grant: it
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45:59
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45:59
Annette Grant: when
45:59
Annette Grant: you
45:59
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46:00
Annette Grant: said
46:00
Annette Grant: maybe
46:00
Annette Grant: you
46:00
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46:00
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46:00
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46:01
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46:01
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46:01
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46:01
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46:02
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46:02
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46:03
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46:03
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46:04
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46:04
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46:04
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46:05
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46:05
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46:06
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46:06
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46:06
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46:06
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46:06
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46:06
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46:07
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46:07
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46:07
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46:08
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46:08
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46:08
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46:08
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46:08
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46:09
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46:09
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46:09
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46:09
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46:09
Annette Grant: or
46:09
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46:10
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46:10
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46:10
Annette Grant: like
46:10
Annette Grant: Sarah
46:10
Annette Grant: and
46:11
Annette Grant: I's
46:11
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46:11
Annette Grant: Like
46:11
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46:11
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46:11
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46:11
Annette Grant: a
46:12
Annette Grant: business
46:12
Annette Grant: traveler.
46:13
Annette Grant: That
46:13
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46:13
Annette Grant: back
46:14
Annette Grant: three
46:14
Annette Grant: times
46:14
Annette Grant: in
46:14
Annette Grant: one
46:14
Annette Grant: year.
46:15
Annette Grant: Like
46:16
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46:16
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46:16
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46:16
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46:16
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46:16
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46:16
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46:17
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46:17
Annette Grant: This
46:17
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46:17
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46:18
Annette Grant: so
46:19
Annette Grant: doable
46:19
Annette Grant: and
46:20
Annette Grant: achievable.
46:20
Annette Grant: It's
46:20
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46:21
Annette Grant: like,
46:21
Annette Grant: I
46:21
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46:21
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46:22
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46:22
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46:22
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46:22
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46:22
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46:22
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46:23
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46:23
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46:23
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46:23
Annette Grant: you,
46:23
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46:24
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46:24
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46:24
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46:24
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46:25
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46:25
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46:25
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46:25
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46:27
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46:27
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46:27
Annette Grant: Like
46:28
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46:28
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46:28
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46:28
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46:28
Annette Grant: like
46:28
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46:29
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46:29
Annette Grant: it
46:29
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46:29
Annette Grant: your
46:29
Annette Grant: goals
46:30
Annette Grant: of
46:31
Annette Grant: I'm
46:31
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46:31
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46:32
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46:33
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46:33
Annette Grant: my
46:33
Annette Grant: bookings
46:34
Annette Grant: come
46:34
Annette Grant: back
46:34
Annette Grant: next
46:35
Annette Grant: year
46:35
Annette Grant: direct.
46:36
Sarah Karakaian: Phil.
46:37
Sarah Karakaian: What's
46:38
Sarah Karakaian: one
46:38
Sarah Karakaian: hospitality
46:39
Sarah Karakaian: trend
46:39
Sarah Karakaian: that
46:39
Sarah Karakaian: you
46:39
Sarah Karakaian: hope
46:40
Sarah Karakaian: dies
46:40
Sarah Karakaian: a
46:41
Sarah Karakaian: slow
46:41
Sarah Karakaian: death
46:42
Sarah Karakaian: in
46:42
Sarah Karakaian: the
46:42
Sarah Karakaian: next
46:42
Sarah Karakaian: year?
46:43
Sarah Karakaian: Well,
46:44
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46:44
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46:44
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46:44
Sarah Karakaian: that
46:44
Sarah Karakaian: this
46:44
Sarah Karakaian: trend
46:45
Sarah Karakaian: dies
46:45
Sarah Karakaian: a,
46:46
Sarah Karakaian: uh,
46:46
Sarah Karakaian: a
46:46
Sarah Karakaian: very
46:46
Sarah Karakaian: rapid,
46:47
Sarah Karakaian: abrupt
46:47
Sarah Karakaian: death.
46:47
Sarah Karakaian: Okay.
46:48
Sarah Karakaian: But
46:48
Sarah Karakaian: I
46:48
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46:48
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46:48
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46:48
Sarah Karakaian: take,
46:48
Sarah Karakaian: I
46:48
Sarah Karakaian: think
46:49
Sarah Karakaian: it's
46:49
Sarah Karakaian: gonna
46:49
Sarah Karakaian: take
46:49
Sarah Karakaian: more
46:49
Sarah Karakaian: than
46:49
Sarah Karakaian: a
46:49
Sarah Karakaian: year
46:49
Sarah Karakaian: to
46:50
Sarah Karakaian: get
46:50
Sarah Karakaian: rid
46:50
Sarah Karakaian: of
46:50
Sarah Karakaian: it,
46:50
Sarah Karakaian: I
46:50
Sarah Karakaian: think.
46:51
Sarah Karakaian: And,
46:51
Sarah Karakaian: and
46:51
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46:52
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46:52
Sarah Karakaian: on
46:52
Sarah Karakaian: some
46:52
Sarah Karakaian: of
46:52
Sarah Karakaian: the
46:52
Sarah Karakaian: same
46:53
Sarah Karakaian: themes
46:53
Sarah Karakaian: here.
46:54
Sarah Karakaian: I,
46:56
Sarah Karakaian: you
46:56
Sarah Karakaian: know,
46:57
Sarah Karakaian: I,
46:57
Sarah Karakaian: I
46:57
Sarah Karakaian: really,
46:58
Sarah Karakaian: uh,
46:58
Sarah Karakaian: you
46:58
Sarah Karakaian: know,
46:59
Sarah Karakaian: I,
46:59
Sarah Karakaian: we
47:00
Sarah Karakaian: get
47:00
Sarah Karakaian: to
47:00
Sarah Karakaian: know
47:00
Sarah Karakaian: a
47:00
Sarah Karakaian: lot
47:00
Sarah Karakaian: of
47:00
Sarah Karakaian: hosts.
47:02
Sarah Karakaian: All
47:02
Sarah Karakaian: over
47:02
Sarah Karakaian: the
47:02
Sarah Karakaian: world,
47:03
Sarah Karakaian: all
47:03
Sarah Karakaian: different
47:03
Sarah Karakaian: sizes,
47:03
Sarah Karakaian: but
47:04
Sarah Karakaian: specifically
47:05
Sarah Karakaian: independent
47:05
Sarah Karakaian: and
47:05
Sarah Karakaian: small
47:05
Sarah Karakaian: hosts,
47:06
Sarah Karakaian: which
47:06
Sarah Karakaian: to
47:06
Sarah Karakaian: me
47:06
Sarah Karakaian: are
47:07
Sarah Karakaian: the
47:07
Sarah Karakaian: most
47:07
Sarah Karakaian: important
47:07
Sarah Karakaian: hosts
47:07
Sarah Karakaian: in
47:07
Sarah Karakaian: the
47:08
Sarah Karakaian: industry.
47:08
Sarah Karakaian: People
47:09
Sarah Karakaian: with
47:09
Sarah Karakaian: 1,
47:09
Sarah Karakaian: 2,
47:09
Sarah Karakaian: 3,
47:10
Sarah Karakaian: you
47:10
Sarah Karakaian: know,
47:10
Sarah Karakaian: four
47:10
Sarah Karakaian: properties
47:12
Sarah Karakaian: that
47:12
Sarah Karakaian: are
47:12
Sarah Karakaian: looking
47:13
Sarah Karakaian: at
47:13
Sarah Karakaian: this
47:13
Sarah Karakaian: industry
47:13
Sarah Karakaian: as
47:14
Sarah Karakaian: a
47:14
Sarah Karakaian: way
47:14
Sarah Karakaian: to
47:15
Sarah Karakaian: change
47:15
Sarah Karakaian: their
47:15
Sarah Karakaian: lives,
47:16
Sarah Karakaian: to
47:16
Sarah Karakaian: build
47:16
Sarah Karakaian: some
47:16
Sarah Karakaian: wealth,
47:16
Sarah Karakaian: et
47:16
Sarah Karakaian: cetera.
47:18
Sarah Karakaian: So
47:18
Sarah Karakaian: I
47:18
Sarah Karakaian: don't
47:18
Sarah Karakaian: have,
47:19
Sarah Karakaian: this
47:19
Sarah Karakaian: is
47:19
Sarah Karakaian: not
47:19
Sarah Karakaian: a,
47:20
Sarah Karakaian: a,
47:20
Sarah Karakaian: a
47:20
Sarah Karakaian: rant
47:21
Sarah Karakaian: against
47:21
Sarah Karakaian: small
47:21
Sarah Karakaian: hosts.
47:22
Sarah Karakaian: That's
47:22
Sarah Karakaian: what
47:22
Sarah Karakaian: I
47:22
Sarah Karakaian: think.
47:22
Sarah Karakaian: I
47:22
Sarah Karakaian: think
47:23
Sarah Karakaian: that
47:23
Sarah Karakaian: that's
47:23
Sarah Karakaian: the
47:23
Sarah Karakaian: lifeblood
47:23
Sarah Karakaian: of
47:23
Sarah Karakaian: short
47:24
Sarah Karakaian: term
47:24
Sarah Karakaian: rentals.
47:24
Sarah Karakaian: But
47:25
Sarah Karakaian: I
47:25
Sarah Karakaian: think
47:25
Sarah Karakaian: one
47:25
Sarah Karakaian: of
47:25
Sarah Karakaian: the
47:25
Sarah Karakaian: trends
47:26
Sarah Karakaian: that
47:26
Sarah Karakaian: I
47:26
Sarah Karakaian: see
47:26
Sarah Karakaian: is
47:27
Sarah Karakaian: that
47:27
Sarah Karakaian: people
47:28
Sarah Karakaian: either
47:28
Sarah Karakaian: don't
47:29
Sarah Karakaian: believe.
47:31
Sarah Karakaian: Or
47:31
Sarah Karakaian: don't
47:31
Sarah Karakaian: know
47:32
Sarah Karakaian: how
47:32
Sarah Karakaian: important
47:33
Sarah Karakaian: it
47:33
Sarah Karakaian: is
47:33
Sarah Karakaian: to
47:33
Sarah Karakaian: focus
47:34
Sarah Karakaian: on
47:35
Sarah Karakaian: profit
47:36
Sarah Karakaian: and
47:36
Sarah Karakaian: to
47:36
Sarah Karakaian: focus
47:37
Sarah Karakaian: on
47:37
Sarah Karakaian: the
47:37
Sarah Karakaian: financial
47:38
Sarah Karakaian: side
47:38
Sarah Karakaian: of
47:38
Sarah Karakaian: an
47:38
Sarah Karakaian: STR.
47:39
Sarah Karakaian: I
47:39
Sarah Karakaian: think
47:40
Sarah Karakaian: STRs
47:41
Sarah Karakaian: are
47:42
Sarah Karakaian: inspiring
47:43
Sarah Karakaian: and
47:43
Sarah Karakaian: they're
47:43
Sarah Karakaian: fun.
47:44
Sarah Karakaian: And
47:44
Sarah Karakaian: they're
47:44
Sarah Karakaian: sexy
47:45
Sarah Karakaian: and
47:45
Sarah Karakaian: people,
47:45
Sarah Karakaian: everyone
47:46
Sarah Karakaian: wants
47:46
Sarah Karakaian: to
47:46
Sarah Karakaian: operate
47:46
Sarah Karakaian: STR,
47:47
Sarah Karakaian: everyone
47:47
Sarah Karakaian: wants
47:47
Sarah Karakaian: to
47:47
Sarah Karakaian: be
47:48
Sarah Karakaian: a
47:48
Sarah Karakaian: rental
47:48
Sarah Karakaian: preneur.
47:48
Sarah Karakaian: Everyone
47:48
Sarah Karakaian: wants
47:48
Sarah Karakaian: to
47:48
Sarah Karakaian: list
47:49
Sarah Karakaian: on
47:49
Sarah Karakaian: Airbnb
47:50
Sarah Karakaian: or
47:50
Sarah Karakaian: what
47:50
Sarah Karakaian: and
47:51
Sarah Karakaian: take
47:51
Sarah Karakaian: direct
47:51
Sarah Karakaian: bookings.
47:51
Sarah Karakaian: This
47:52
Sarah Karakaian: stuff
47:52
Sarah Karakaian: is
47:52
Sarah Karakaian: all
47:52
Sarah Karakaian: fun
47:52
Sarah Karakaian: and
47:52
Sarah Karakaian: it
47:53
Sarah Karakaian: should
47:53
Sarah Karakaian: be
47:53
Sarah Karakaian: fun.
47:54
Sarah Karakaian: Like
47:54
Sarah Karakaian: we're
47:54
Sarah Karakaian: all
47:54
Sarah Karakaian: having
47:54
Sarah Karakaian: fun.
47:54
Sarah Karakaian: I
47:54
Sarah Karakaian: love
47:55
Sarah Karakaian: this.
47:55
Sarah Karakaian: Right?
47:56
Sarah Karakaian: But
47:56
Sarah Karakaian: it's
47:56
Sarah Karakaian: not
47:57
Sarah Karakaian: just
47:57
Sarah Karakaian: fun.
47:58
Sarah Karakaian: It
47:58
Sarah Karakaian: is
47:58
Sarah Karakaian: a
47:58
Sarah Karakaian: way
47:58
Sarah Karakaian: to
47:59
Sarah Karakaian: make
47:59
Sarah Karakaian: money.
47:59
Sarah Karakaian: And
47:59
Sarah Karakaian: if
47:59
Sarah Karakaian: you
47:59
Sarah Karakaian: can't.
48:00
Sarah Karakaian: If
48:00
Sarah Karakaian: you're
48:00
Sarah Karakaian: not
48:01
Sarah Karakaian: generating
48:02
Sarah Karakaian: income
48:02
Sarah Karakaian: and
48:02
Sarah Karakaian: you're
48:03
Sarah Karakaian: not
48:03
Sarah Karakaian: gener
48:03
Sarah Karakaian: generating
48:04
Sarah Karakaian: revenue,
48:04
Sarah Karakaian: you
48:04
Sarah Karakaian: probably
48:05
Sarah Karakaian: won't
48:05
Sarah Karakaian: be
48:05
Sarah Karakaian: able
48:05
Sarah Karakaian: to
48:06
Sarah Karakaian: do
48:06
Sarah Karakaian: it
48:06
Sarah Karakaian: for
48:06
Sarah Karakaian: that
48:06
Sarah Karakaian: long.
48:07
Sarah Karakaian: Right.
48:08
Sarah Karakaian: And
48:08
Sarah Karakaian: you're
48:08
Sarah Karakaian: going
48:08
Sarah Karakaian: to,
48:08
Sarah Karakaian: you're
48:08
Sarah Karakaian: gonna
48:09
Sarah Karakaian: lose
48:09
Sarah Karakaian: the
48:09
Sarah Karakaian: opportunity.
48:09
Sarah Karakaian: Well,
48:10
Sarah Karakaian: there
48:10
Sarah Karakaian: was
48:10
Sarah Karakaian: an
48:10
Sarah Karakaian: interesting
48:11
Sarah Karakaian: study
48:11
Sarah Karakaian: done
48:11
Sarah Karakaian: recently
48:12
Sarah Karakaian: by,
48:13
Sarah Karakaian: uh,
48:13
Sarah Karakaian: Phocuswright,
48:14
Sarah Karakaian: which
48:14
Sarah Karakaian: is
48:14
Sarah Karakaian: one
48:14
Sarah Karakaian: of
48:14
Sarah Karakaian: the,
48:14
Sarah Karakaian: the
48:14
Sarah Karakaian: large,
48:15
Sarah Karakaian: um,
48:15
Sarah Karakaian: kind
48:16
Sarah Karakaian: of,
48:16
Sarah Karakaian: you
48:16
Sarah Karakaian: know,
48:17
Sarah Karakaian: research
48:17
Sarah Karakaian: and
48:17
Sarah Karakaian: data
48:18
Sarah Karakaian: bodies
48:18
Sarah Karakaian: in
48:18
Sarah Karakaian: the
48:18
Sarah Karakaian: travel
48:19
Sarah Karakaian: industry
48:19
Sarah Karakaian: at
48:19
Sarah Karakaian: large.
48:20
Sarah Karakaian: And
48:21
Sarah Karakaian: I
48:21
Sarah Karakaian: don't
48:21
Sarah Karakaian: know
48:21
Sarah Karakaian: if
48:21
Sarah Karakaian: there's
48:21
Sarah Karakaian: specific
48:21
Sarah Karakaian: numbers
48:22
Sarah Karakaian: here.
48:22
Sarah Karakaian: But
48:23
Sarah Karakaian: generally
48:23
Sarah Karakaian: what
48:23
Sarah Karakaian: they
48:23
Sarah Karakaian: found
48:24
Sarah Karakaian: was
48:24
Sarah Karakaian: that
48:25
Sarah Karakaian: there
48:26
Sarah Karakaian: was
48:26
Sarah Karakaian: a,
48:26
Sarah Karakaian: a
48:26
Sarah Karakaian: massive
48:27
Sarah Karakaian: correlation
48:27
Sarah Karakaian: between
48:28
Sarah Karakaian: simply
48:28
Sarah Karakaian: wanting
48:30
Sarah Karakaian: and
48:30
Sarah Karakaian: focusing
48:30
Sarah Karakaian: on
48:31
Sarah Karakaian: generating
48:31
Sarah Karakaian: profit
48:32
Sarah Karakaian: from
48:32
Sarah Karakaian: your
48:32
Sarah Karakaian: short
48:32
Sarah Karakaian: term
48:32
Sarah Karakaian: rental
48:33
Sarah Karakaian: and
48:34
Sarah Karakaian: generating
48:34
Sarah Karakaian: profit.
48:35
Sarah Karakaian: So
48:36
Sarah Karakaian: the
48:36
Sarah Karakaian: owners
48:36
Sarah Karakaian: and
48:36
Sarah Karakaian: operators,
48:37
Sarah Karakaian: specifically
48:38
Sarah Karakaian: the
48:38
Sarah Karakaian: small
48:38
Sarah Karakaian: ones
48:39
Sarah Karakaian: that
48:39
Sarah Karakaian: were
48:39
Sarah Karakaian: not
48:39
Sarah Karakaian: focused
48:40
Sarah Karakaian: on
48:40
Sarah Karakaian: generating
48:40
Sarah Karakaian: profit,
48:41
Sarah Karakaian: surprise,
48:42
Sarah Karakaian: didn't
48:42
Sarah Karakaian: generate,
48:43
Sarah Karakaian: generate
48:43
Sarah Karakaian: a
48:43
Sarah Karakaian: profit.
48:44
Sarah Karakaian: This
48:44
Sarah Karakaian: wasn't
48:45
Sarah Karakaian: about
48:45
Sarah Karakaian: how
48:45
Sarah Karakaian: much
48:46
Sarah Karakaian: technology
48:46
Sarah Karakaian: they
48:46
Sarah Karakaian: were
48:46
Sarah Karakaian: using
48:47
Sarah Karakaian: or
48:47
Sarah Karakaian: how
48:47
Sarah Karakaian: much
48:47
Sarah Karakaian: they
48:47
Sarah Karakaian: were
48:47
Sarah Karakaian: investing
48:48
Sarah Karakaian: or
48:48
Sarah Karakaian: how
48:48
Sarah Karakaian: many
48:48
Sarah Karakaian: hours.
48:49
Sarah Karakaian: It
48:50
Sarah Karakaian: was
48:50
Sarah Karakaian: literally
48:50
Sarah Karakaian: just
48:51
Sarah Karakaian: being
48:51
Sarah Karakaian: focused
48:52
Sarah Karakaian: on
48:52
Sarah Karakaian: generating
48:52
Sarah Karakaian: a
48:52
Sarah Karakaian: profit
48:53
Sarah Karakaian: that
48:54
Sarah Karakaian: enabled
48:54
Sarah Karakaian: them
48:55
Sarah Karakaian: to,
48:56
Sarah Karakaian: to
48:56
Sarah Karakaian: generate
48:56
Sarah Karakaian: a
48:56
Sarah Karakaian: profit.
48:57
Sarah Karakaian: And
48:57
Sarah Karakaian: so
48:57
Sarah Karakaian: I
48:57
Sarah Karakaian: think
48:57
Sarah Karakaian: the
48:58
Sarah Karakaian: concept
48:58
Sarah Karakaian: that
48:58
Sarah Karakaian: this
48:59
Sarah Karakaian: is
48:59
Sarah Karakaian: just
48:59
Sarah Karakaian: a
48:59
Sarah Karakaian: hobby
49:00
Sarah Karakaian: or
49:00
Sarah Karakaian: that
49:00
Sarah Karakaian: it's
49:00
Sarah Karakaian: going
49:00
Sarah Karakaian: to
49:00
Sarah Karakaian: somehow
49:01
Sarah Karakaian: be
49:01
Sarah Karakaian: passive
49:01
Sarah Karakaian: income
49:02
Sarah Karakaian: or
49:03
Sarah Karakaian: that
49:03
Sarah Karakaian: you
49:03
Sarah Karakaian: don't
49:03
Sarah Karakaian: have
49:04
Sarah Karakaian: to
49:04
Sarah Karakaian: think
49:04
Sarah Karakaian: about
49:04
Sarah Karakaian: profit
49:05
Sarah Karakaian: is
49:06
Sarah Karakaian: one.
49:06
Sarah Karakaian: That's
49:06
Sarah Karakaian: a
49:06
Sarah Karakaian: trend
49:07
Sarah Karakaian: that
49:07
Sarah Karakaian: I
49:07
Sarah Karakaian: would
49:07
Sarah Karakaian: really
49:07
Sarah Karakaian: love
49:08
Sarah Karakaian: to
49:08
Sarah Karakaian: see
49:08
Sarah Karakaian: die.
49:08
Sarah Karakaian: I
49:09
Sarah Karakaian: think
49:10
Sarah Karakaian: rental
49:10
Sarah Karakaian: preneurship
49:12
Sarah Karakaian: can
49:12
Sarah Karakaian: change
49:12
Sarah Karakaian: lives.
49:13
Sarah Karakaian: I
49:13
Sarah Karakaian: think
49:13
Sarah Karakaian: we
49:13
Sarah Karakaian: all
49:14
Sarah Karakaian: know
49:14
Sarah Karakaian: that,
49:15
Sarah Karakaian: right?
49:15
Sarah Karakaian: The
49:15
Sarah Karakaian: three
49:15
Sarah Karakaian: of
49:15
Sarah Karakaian: us
49:15
Sarah Karakaian: having
49:16
Sarah Karakaian: this
49:16
Sarah Karakaian: conversation,
49:17
Sarah Karakaian: All
49:17
Sarah Karakaian: of
49:17
Sarah Karakaian: our
49:17
Sarah Karakaian: lives
49:18
Sarah Karakaian: have
49:18
Sarah Karakaian: been
49:18
Sarah Karakaian: shaped
49:18
Sarah Karakaian: and
49:19
Sarah Karakaian: changed
49:19
Sarah Karakaian: by
49:19
Sarah Karakaian: rental
49:19
Sarah Karakaian: entrepreneurship,
49:20
Sarah Karakaian: and
49:21
Sarah Karakaian: we
49:21
Sarah Karakaian: all
49:21
Sarah Karakaian: wanna
49:21
Sarah Karakaian: see
49:22
Sarah Karakaian: that
49:22
Sarah Karakaian: opportunity
49:22
Sarah Karakaian: for
49:22
Sarah Karakaian: as
49:22
Sarah Karakaian: many
49:23
Sarah Karakaian: people
49:23
Sarah Karakaian: as
49:23
Sarah Karakaian: possible.
49:24
Annette Grant: Right?
49:24
Phil: And
49:25
Phil: just
49:25
Phil: focusing
49:26
Phil: on
49:26
Phil: it
49:26
Phil: is
49:26
Phil: one
49:27
Phil: of
49:27
Phil: the
49:27
Phil: key,
49:28
Phil: the
49:28
Phil: key
49:29
Phil: determining
49:29
Phil: factors.
49:30
Phil: Determining
49:30
Phil: factors
49:30
Phil: that
49:31
Phil: can
49:31
Phil: drive
49:31
Phil: that
49:31
Phil: change
49:32
Phil: in
49:32
Phil: your
49:32
Phil: life.
49:34
Annette Grant: Ooh,
49:34
Annette Grant: love
49:35
Annette Grant: it.
49:35
Sarah Karakaian: I
49:35
Sarah Karakaian: see
49:35
Sarah Karakaian: a
49:35
Sarah Karakaian: lot
49:36
Sarah Karakaian: of
49:36
Sarah Karakaian: our
49:36
Sarah Karakaian: audience
49:37
Sarah Karakaian: maybe
49:38
Sarah Karakaian: get
49:38
Sarah Karakaian: turned
49:38
Sarah Karakaian: off
49:39
Sarah Karakaian: by
49:39
Sarah Karakaian: that
49:39
Sarah Karakaian: word
49:39
Sarah Karakaian: profit.
49:40
Sarah Karakaian: They
49:41
Sarah Karakaian: see
49:41
Sarah Karakaian: it
49:42
Sarah Karakaian: not
49:42
Sarah Karakaian: all,
49:43
Sarah Karakaian: but
49:43
Sarah Karakaian: some
49:43
Sarah Karakaian: as.
49:44
Sarah Karakaian: Well
49:45
Sarah Karakaian: wait,
49:45
Sarah Karakaian: but
49:45
Sarah Karakaian: I'm
49:45
Sarah Karakaian: here
49:45
Sarah Karakaian: for
49:45
Sarah Karakaian: the
49:45
Sarah Karakaian: hospitality.
49:46
Sarah Karakaian: I
49:46
Sarah Karakaian: wanna
49:47
Sarah Karakaian: create
49:47
Sarah Karakaian: an
49:47
Sarah Karakaian: experience
49:47
Sarah Karakaian: for
49:47
Sarah Karakaian: my
49:48
Sarah Karakaian: guest,
49:49
Sarah Karakaian: and
49:50
Sarah Karakaian: I
49:50
Sarah Karakaian: don't,
49:50
Sarah Karakaian: I
49:50
Sarah Karakaian: don't
49:51
Sarah Karakaian: know
49:51
Sarah Karakaian: when
49:51
Sarah Karakaian: or
49:51
Sarah Karakaian: how
49:52
Sarah Karakaian: profit
49:52
Sarah Karakaian: became
49:52
Sarah Karakaian: a
49:52
Sarah Karakaian: dirty
49:53
Sarah Karakaian: word,
49:53
Sarah Karakaian: or
49:53
Sarah Karakaian: making
49:54
Sarah Karakaian: money
49:54
Sarah Karakaian: became
49:54
Sarah Karakaian: a
49:54
Sarah Karakaian: dirty
49:55
Sarah Karakaian: word
49:55
Sarah Karakaian: for
49:55
Sarah Karakaian: our,
49:56
Sarah Karakaian: for
49:56
Sarah Karakaian: our
49:56
Sarah Karakaian: audience.
49:57
Sarah Karakaian: There
49:57
Sarah Karakaian: is
49:57
Sarah Karakaian: a
49:58
Sarah Karakaian: sector
49:58
Sarah Karakaian: of
49:58
Sarah Karakaian: short-term
49:58
Sarah Karakaian: rental
49:59
Sarah Karakaian: operators
50:00
Sarah Karakaian: who,
50:00
Sarah Karakaian: that's
50:00
Sarah Karakaian: all
50:00
Sarah Karakaian: they
50:00
Sarah Karakaian: focus
50:01
Sarah Karakaian: on.
50:01
Sarah Karakaian: It's
50:01
Sarah Karakaian: like
50:01
Sarah Karakaian: no
50:01
Sarah Karakaian: hospitality.
50:02
Sarah Karakaian: So
50:03
Sarah Karakaian: I
50:03
Sarah Karakaian: feel
50:03
Sarah Karakaian: like
50:03
Sarah Karakaian: then
50:03
Sarah Karakaian: the
50:03
Sarah Karakaian: other
50:04
Sarah Karakaian: side
50:04
Sarah Karakaian: is
50:04
Sarah Karakaian: like,
50:04
Sarah Karakaian: well,
50:04
Sarah Karakaian: I'm
50:04
Sarah Karakaian: gonna
50:05
Sarah Karakaian: go
50:05
Sarah Karakaian: so
50:05
Sarah Karakaian: far
50:05
Sarah Karakaian: in
50:05
Sarah Karakaian: hospitality
50:06
Sarah Karakaian: and
50:06
Sarah Karakaian: people
50:07
Sarah Karakaian: for
50:07
Sarah Karakaian: profits
50:07
Sarah Karakaian: is
50:08
Sarah Karakaian: also
50:08
Sarah Karakaian: a
50:08
Sarah Karakaian: saying
50:08
Sarah Karakaian: that
50:08
Sarah Karakaian: you
50:09
Sarah Karakaian: might
50:09
Sarah Karakaian: hear.
50:09
Sarah Karakaian: So
50:10
Sarah Karakaian: how
50:10
Sarah Karakaian: can
50:11
Sarah Karakaian: we,
50:11
Sarah Karakaian: I
50:11
Sarah Karakaian: mean.
50:13
Sarah Karakaian: I
50:13
Sarah Karakaian: see
50:13
Sarah Karakaian: it
50:13
Sarah Karakaian: as
50:14
Sarah Karakaian: its
50:14
Sarah Karakaian: profit
50:14
Sarah Karakaian: is
50:14
Sarah Karakaian: like
50:15
Sarah Karakaian: oxygen
50:15
Sarah Karakaian: to
50:15
Sarah Karakaian: your
50:15
Sarah Karakaian: business
50:16
Sarah Karakaian: so
50:16
Sarah Karakaian: that
50:16
Sarah Karakaian: you
50:16
Sarah Karakaian: can
50:16
Sarah Karakaian: continue
50:17
Sarah Karakaian: serving
50:17
Sarah Karakaian: the
50:17
Sarah Karakaian: people
50:18
Sarah Karakaian: who
50:18
Sarah Karakaian: serve
50:18
Sarah Karakaian: it
50:18
Sarah Karakaian: and
50:18
Sarah Karakaian: the
50:18
Sarah Karakaian: people
50:19
Sarah Karakaian: who
50:19
Sarah Karakaian: you
50:19
Sarah Karakaian: welcome
50:19
Sarah Karakaian: in.
50:19
Sarah Karakaian: But
50:20
Sarah Karakaian: how
50:20
Sarah Karakaian: else
50:20
Sarah Karakaian: can
50:20
Sarah Karakaian: we
50:21
Sarah Karakaian: just
50:21
Sarah Karakaian: change
50:21
Sarah Karakaian: our
50:21
Sarah Karakaian: mindset
50:22
Sarah Karakaian: on
50:22
Sarah Karakaian: that
50:22
Sarah Karakaian: word
50:22
Sarah Karakaian: profit
50:23
Sarah Karakaian: and,
50:23
Sarah Karakaian: and
50:23
Sarah Karakaian: focusing
50:23
Sarah Karakaian: on
50:24
Sarah Karakaian: it,
50:24
Sarah Karakaian: and
50:24
Sarah Karakaian: how
50:24
Sarah Karakaian: is
50:24
Sarah Karakaian: it
50:24
Sarah Karakaian: not
50:24
Sarah Karakaian: so
50:24
Sarah Karakaian: scary?
50:26
Phil: Yeah,
50:26
Phil: I
50:26
Phil: think
50:27
Phil: one
50:27
Phil: of
50:27
Phil: the
50:27
Phil: scary
50:27
Phil: things
50:28
Phil: is
50:29
Phil: it,
50:30
Phil: it's
50:30
Phil: the,
50:30
Phil: you
50:30
Phil: know,
50:31
Phil: we,
50:31
Phil: we've
50:31
Phil: all
50:32
Phil: heard,
50:32
Phil: heard
50:32
Phil: the
50:32
Phil: saying,
50:32
Phil: you
50:32
Phil: know,
50:32
Phil: there's
50:33
Phil: nothing
50:33
Phil: to
50:33
Phil: fear
50:33
Phil: besides
50:33
Phil: fear
50:33
Phil: itself.
50:34
Phil: I
50:34
Phil: think
50:35
Phil: some
50:35
Phil: of
50:35
Phil: it
50:35
Phil: is,
50:35
Phil: it's
50:35
Phil: scary
50:36
Phil: to
50:37
Phil: acknowledge
50:38
Phil: that
50:38
Phil: you
50:38
Phil: don't
50:38
Phil: know
50:39
Phil: if
50:39
Phil: you're
50:39
Phil: profitable.
50:40
Phil: Yeah.
50:40
Phil: It's
50:40
Phil: scary
50:40
Phil: to
50:40
Phil: acknowledge
50:41
Phil: that
50:41
Phil: you
50:41
Phil: don't
50:41
Phil: know
50:41
Phil: your
50:42
Phil: numbers
50:43
Phil: and
50:43
Phil: it's
50:43
Phil: scary
50:43
Phil: to
50:44
Phil: look
50:44
Phil: at
50:44
Phil: those
50:44
Phil: things
50:45
Phil: for
50:45
Phil: the
50:45
Phil: first
50:45
Phil: time
50:45
Phil: and
50:45
Phil: kind
50:46
Phil: of
50:46
Phil: look
50:46
Phil: 'em
50:46
Phil: outta
50:46
Phil: the
50:46
Phil: open
50:47
Phil: it.
50:47
Phil: It's
50:47
Phil: kind
50:47
Phil: of
50:48
Phil: like
50:48
Phil: we
50:48
Phil: just
50:48
Phil: said
50:48
Phil: about
50:48
Phil: the
50:48
Phil: direct
50:48
Phil: bookings.
50:49
Phil: You
50:49
Phil: don't
50:50
Phil: have
50:50
Phil: to
50:50
Phil: boil
50:51
Phil: the
50:51
Phil: ocean.
50:51
Phil: You
50:51
Phil: don't
50:51
Phil: have
50:51
Phil: to
50:52
Phil: be
50:52
Phil: profitable
50:52
Phil: right
50:52
Phil: now.
50:53
Sarah Karakaian: Yeah.
50:53
Sarah Karakaian: Ooh,
50:53
Phil: You
50:54
Phil: don't
50:54
Phil: have
50:54
Phil: to
50:54
Phil: win
50:54
Phil: today.
50:56
Phil: But
50:56
Phil: focusing
50:57
Phil: on
50:57
Phil: that
50:58
Phil: and
50:58
Phil: having
50:58
Phil: that
50:58
Phil: as
50:58
Phil: one
50:58
Phil: of
50:58
Phil: your
50:59
Phil: goals
50:59
Phil: and
50:59
Phil: saying,
51:00
Phil: look,
51:00
Phil: maybe
51:01
Phil: today
51:01
Phil: I'm
51:01
Phil: operating
51:02
Phil: at
51:02
Phil: a
51:03
Phil: 20%
51:03
Phil: loss.
51:04
Phil: I'm
51:04
Phil: just
51:04
Phil: trying
51:04
Phil: to
51:04
Phil: cover
51:04
Phil: my
51:05
Phil: mortgage.
51:05
Annette Grant: Right.
51:06
Phil: If
51:06
Phil: I
51:06
Phil: just
51:06
Phil: cover
51:07
Phil: my
51:07
Phil: mortgage,
51:07
Phil: that's
51:07
Phil: a
51:07
Phil: win
51:07
Phil: for
51:08
Phil: me.
51:08
Phil: That's
51:08
Phil: okay.
51:09
Sarah Karakaian: But
51:10
Sarah Karakaian: focusing
51:10
Sarah Karakaian: on
51:10
Sarah Karakaian: covering
51:10
Sarah Karakaian: your
51:11
Sarah Karakaian: mortgage,
51:11
Phil: Focusing
51:11
Phil: on
51:11
Phil: the
51:11
Phil: numbers.
51:12
Sarah Karakaian: Yeah.
51:12
Phil: Focusing
51:12
Phil: on
51:12
Phil: being
51:13
Phil: able
51:13
Phil: to
51:13
Phil: hit
51:13
Phil: that
51:13
Phil: goal.
51:13
Phil: It
51:14
Phil: doesn't
51:14
Phil: have
51:14
Phil: to
51:14
Phil: be
51:14
Phil: the
51:14
Phil: most
51:14
Phil: aggressive
51:15
Phil: goal
51:15
Phil: in
51:15
Phil: the
51:15
Phil: world.
51:16
Phil: Yeah.
51:16
Phil: And
51:16
Phil: say,
51:16
Phil: now
51:16
Phil: that
51:16
Phil: I
51:17
Phil: know
51:17
Phil: where
51:17
Phil: I
51:17
Phil: am
51:18
Phil: today,
51:18
Phil: well,
51:19
Phil: and,
51:19
Phil: and
51:19
Phil: I've
51:19
Phil: figured
51:20
Phil: out
51:20
Phil: a
51:20
Phil: way
51:20
Phil: to
51:20
Phil: achieve
51:20
Phil: that,
51:21
Phil: then
51:21
Phil: what
51:21
Phil: can
51:21
Phil: I
51:21
Phil: do
51:21
Phil: next?
51:22
Phil: How
51:22
Phil: can
51:23
Phil: I
51:23
Phil: go
51:23
Phil: a
51:23
Phil: little
51:23
Phil: bit
51:23
Phil: further?
51:24
Phil: I
51:24
Phil: don't
51:24
Phil: think
51:24
Phil: this
51:25
Phil: is
51:25
Phil: a,
51:25
Phil: a
51:25
Phil: scenario
51:26
Phil: of
51:26
Phil: saying
51:26
Phil: that
51:26
Phil: everything
51:27
Phil: has
51:27
Phil: to
51:27
Phil: be
51:27
Phil: run
51:27
Phil: by
51:27
Phil: the
51:27
Phil: numbers,
51:28
Phil: but
51:28
Phil: I
51:28
Phil: think
51:29
Phil: it
51:29
Phil: is
51:29
Phil: saying
51:29
Phil: that
51:30
Phil: one
51:30
Phil: of
51:30
Phil: your
51:30
Phil: goals
51:31
Phil: should
51:31
Phil: be
51:33
Phil: setting
51:34
Phil: goals.
51:35
Phil: And
51:36
Phil: achieving
51:36
Phil: them.
51:37
Phil: That
51:37
Phil: may
51:37
Phil: not
51:37
Phil: mean
51:38
Phil: that
51:38
Phil: you're
51:38
Phil: trying
51:38
Phil: to
51:38
Phil: hit
51:38
Phil: a
51:39
Phil: 20%
51:39
Phil: profit
51:39
Phil: margin.
51:40
Phil: It
51:40
Phil: may
51:40
Phil: mean
51:40
Phil: you
51:40
Phil: just
51:40
Phil: wanna
51:41
Phil: make
51:41
Phil: sure
51:41
Phil: you're
51:41
Phil: covering
51:41
Phil: the
51:41
Phil: utilities
51:42
Phil: and
51:42
Phil: the
51:42
Phil: more,
51:43
Phil: but
51:43
Phil: even
51:43
Phil: that
51:43
Phil: will
51:44
Phil: be
51:44
Phil: more
51:44
Phil: achievable
51:45
Phil: once
51:45
Phil: you
51:46
Phil: set
51:46
Phil: the
51:46
Phil: goal
51:46
Phil: for
51:46
Phil: yourself.
51:48
Sarah Karakaian: Yeah.
51:49
Sarah Karakaian: Well,
51:49
Sarah Karakaian: Phil,
51:49
Sarah Karakaian: thank
51:50
Sarah Karakaian: you
51:50
Sarah Karakaian: so
51:50
Sarah Karakaian: much.
51:51
Phil: It's
51:51
Phil: been
51:51
Phil: a
51:51
Phil: pleasure.
51:52
Annette Grant: I
51:52
Annette Grant: mean,
51:52
Annette Grant: check
51:53
Annette Grant: out
51:53
Annette Grant: futures
51:54
Annette Grant: stay.
51:55
Annette Grant: I
51:55
Annette Grant: like
51:55
Annette Grant: to
51:55
Annette Grant: highlight
51:56
Annette Grant: that
51:56
Annette Grant: Phil
51:57
Annette Grant: is
51:57
Annette Grant: very
51:57
Annette Grant: in
51:58
Annette Grant: touch
51:58
Annette Grant: with
51:58
Annette Grant: his
51:59
Annette Grant: client,
52:00
Annette Grant: is
52:00
Annette Grant: someone
52:01
Annette Grant: that
52:01
Annette Grant: has
52:01
Annette Grant: one
52:01
Annette Grant: property,
52:02
Annette Grant: that's
52:02
Annette Grant: what
52:02
Annette Grant: he's
52:03
Annette Grant: bringing,
52:04
Annette Grant: property
52:04
Annette Grant: management
52:05
Annette Grant: software
52:05
Annette Grant: direct
52:05
Annette Grant: bookings
52:06
Annette Grant: to
52:07
Annette Grant: independent
52:08
Annette Grant: host
52:08
Annette Grant: with
52:09
Annette Grant: one
52:09
Annette Grant: to
52:09
Annette Grant: three
52:09
Annette Grant: properties,
52:10
Annette Grant: and
52:10
Annette Grant: you
52:10
Annette Grant: very
52:11
Annette Grant: rarely
52:11
Annette Grant: see
52:12
Annette Grant: someone
52:12
Annette Grant: focused
52:13
Annette Grant: on
52:14
Annette Grant: that.
52:14
Annette Grant: It's
52:14
Annette Grant: very
52:14
Annette Grant: similar
52:15
Annette Grant: to
52:15
Annette Grant: Sarah
52:16
Annette Grant: and
52:16
Annette Grant: myself,
52:16
Annette Grant: so
52:16
Annette Grant: it
52:16
Annette Grant: was
52:17
Annette Grant: really
52:17
Annette Grant: fun
52:17
Annette Grant: to
52:18
Annette Grant: get
52:18
Annette Grant: to
52:19
Annette Grant: get
52:19
Annette Grant: to
52:19
Annette Grant: know
52:19
Annette Grant: Phil
52:19
Annette Grant: and
52:19
Annette Grant: to
52:19
Annette Grant: talk
52:20
Annette Grant: deeper
52:20
Annette Grant: with
52:20
Annette Grant: him.
52:21
Sarah Karakaian: Last
52:22
Sarah Karakaian: up
52:22
Sarah Karakaian: on
52:22
Sarah Karakaian: our
52:23
Sarah Karakaian: list
52:23
Sarah Karakaian: of
52:25
Sarah Karakaian: retreat
52:26
Sarah Karakaian: participants
52:27
Sarah Karakaian: who
52:27
Sarah Karakaian: sat
52:28
Sarah Karakaian: down
52:28
Sarah Karakaian: with
52:28
Sarah Karakaian: us
52:28
Sarah Karakaian: to
52:29
Sarah Karakaian: record
52:29
Sarah Karakaian: this
52:29
Sarah Karakaian: podcast.
52:30
Sarah Karakaian: Is
52:30
Sarah Karakaian: a
52:31
Sarah Karakaian: repeat
52:31
Sarah Karakaian: guest
52:31
Sarah Karakaian: of
52:31
Sarah Karakaian: the
52:32
Sarah Karakaian: show.
52:32
Sarah Karakaian: Mark
52:33
Sarah Karakaian: Simpson.
52:34
Annette Grant: Again,
52:35
Annette Grant: started
52:35
Annette Grant: out,
52:36
Annette Grant: um,
52:36
Annette Grant: actually
52:37
Annette Grant: started
52:37
Annette Grant: out
52:37
Annette Grant: earlier
52:37
Annette Grant: probably
52:38
Annette Grant: than
52:38
Annette Grant: all
52:38
Annette Grant: of
52:39
Annette Grant: us
52:39
Annette Grant: in
52:39
Annette Grant: short
52:39
Annette Grant: term
52:40
Annette Grant: rentals.
52:40
Annette Grant: His
52:40
Annette Grant: parents
52:41
Annette Grant: owned
52:42
Annette Grant: a
52:42
Annette Grant: bread
52:43
Annette Grant: and
52:43
Annette Grant: breakfast,
52:44
Annette Grant: and
52:44
Annette Grant: so
52:44
Annette Grant: it
52:44
Annette Grant: was
52:44
Annette Grant: woven
52:45
Annette Grant: into
52:45
Annette Grant: the
52:45
Annette Grant: fabric
52:46
Annette Grant: of
52:46
Annette Grant: his
52:47
Annette Grant: life.
52:48
Annette Grant: So
52:48
Annette Grant: that's
52:49
Annette Grant: where
52:49
Annette Grant: he
52:49
Annette Grant: got
52:49
Annette Grant: his
52:50
Annette Grant: start
52:50
Annette Grant: either,
52:51
Annette Grant: um.
52:51
Annette Grant: Probably
52:52
Annette Grant: not
52:52
Annette Grant: voluntarily
52:53
Annette Grant: with
52:53
Annette Grant: his,
52:53
Annette Grant: his
52:54
Annette Grant: parents.
52:54
Annette Grant: And
52:54
Annette Grant: then
52:55
Annette Grant: that
52:55
Annette Grant: led
52:55
Annette Grant: him
52:56
Annette Grant: onto
52:57
Annette Grant: his
52:57
Annette Grant: career
52:57
Annette Grant: today
52:58
Annette Grant: again,
52:58
Annette Grant: 'cause
52:58
Annette Grant: he
52:58
Annette Grant: was
52:58
Annette Grant: trying
52:59
Annette Grant: to
52:59
Annette Grant: solve
52:59
Annette Grant: a
53:00
Annette Grant: problem
53:00
Annette Grant: in
53:00
Annette Grant: the
53:00
Annette Grant: short
53:00
Annette Grant: term
53:01
Annette Grant: rental
53:01
Annette Grant: space.
53:01
Annette Grant: And
53:01
Annette Grant: that
53:01
Annette Grant: was
53:01
Annette Grant: direct
53:02
Annette Grant: bookings.
53:02
Annette Grant: And
53:02
Annette Grant: he's
53:03
Annette Grant: the
53:03
Annette Grant: founder
53:04
Annette Grant: of
53:04
Annette Grant: Boly.
53:05
Sarah Karakaian: And
53:05
Sarah Karakaian: one
53:05
Sarah Karakaian: thing
53:05
Sarah Karakaian: interesting
53:06
Sarah Karakaian: about
53:06
Sarah Karakaian: Mark
53:07
Sarah Karakaian: is
53:07
Sarah Karakaian: he
53:07
Sarah Karakaian: is
53:07
Sarah Karakaian: chosen
53:08
Sarah Karakaian: to
53:08
Sarah Karakaian: be
53:09
Sarah Karakaian: the
53:09
Sarah Karakaian: face
53:09
Sarah Karakaian: of
53:09
Sarah Karakaian: his
53:10
Sarah Karakaian: company.
53:10
Sarah Karakaian: And
53:10
Sarah Karakaian: so
53:11
Sarah Karakaian: he
53:11
Sarah Karakaian: is
53:11
Sarah Karakaian: very
53:12
Sarah Karakaian: active
53:12
Sarah Karakaian: on
53:13
Sarah Karakaian: social
53:13
Sarah Karakaian: media
53:14
Sarah Karakaian: and
53:15
Sarah Karakaian: talking
53:15
Sarah Karakaian: to
53:15
Sarah Karakaian: his
53:16
Sarah Karakaian: clients
53:17
Sarah Karakaian: because
53:17
Sarah Karakaian: he's
53:17
Sarah Karakaian: so
53:18
Sarah Karakaian: front
53:18
Sarah Karakaian: facing
53:19
Sarah Karakaian: in
53:19
Sarah Karakaian: his
53:19
Sarah Karakaian: business.
53:20
Sarah Karakaian: And
53:20
Sarah Karakaian: so
53:20
Sarah Karakaian: I
53:20
Sarah Karakaian: wanted
53:21
Sarah Karakaian: to
53:21
Sarah Karakaian: know
53:21
Sarah Karakaian: from
53:21
Sarah Karakaian: him,
53:22
Sarah Karakaian: he
53:22
Sarah Karakaian: speaks
53:22
Sarah Karakaian: to
53:22
Sarah Karakaian: so
53:23
Sarah Karakaian: many
53:23
Sarah Karakaian: experienced
53:24
Sarah Karakaian: hosts,
53:25
Sarah Karakaian: so
53:25
Sarah Karakaian: what
53:25
Sarah Karakaian: is
53:26
Sarah Karakaian: something
53:26
Sarah Karakaian: that
53:26
Sarah Karakaian: experienced
53:27
Sarah Karakaian: hosts
53:27
Sarah Karakaian: are
53:27
Sarah Karakaian: getting
53:28
Sarah Karakaian: wrong
53:28
Sarah Karakaian: even
53:29
Sarah Karakaian: though
53:29
Sarah Karakaian: they
53:29
Sarah Karakaian: know
53:29
Sarah Karakaian: so
53:30
Sarah Karakaian: much
53:30
Sarah Karakaian: because
53:30
Sarah Karakaian: sometimes
53:30
Sarah Karakaian: we're
53:30
Sarah Karakaian: so
53:31
Sarah Karakaian: close
53:31
Sarah Karakaian: to
53:31
Sarah Karakaian: our
53:31
Sarah Karakaian: business.
53:32
Sarah Karakaian: I
53:32
Sarah Karakaian: mean,
53:33
Sarah Karakaian: this
53:33
Sarah Karakaian: happens
53:33
Sarah Karakaian: to
53:33
Sarah Karakaian: me
53:33
Sarah Karakaian: all
53:33
Sarah Karakaian: the
53:33
Sarah Karakaian: time
53:34
Sarah Karakaian: where
53:34
Sarah Karakaian: I'm
53:34
Sarah Karakaian: like,
53:34
Sarah Karakaian: why
53:34
Sarah Karakaian: can't
53:35
Sarah Karakaian: I
53:35
Sarah Karakaian: figure
53:35
Sarah Karakaian: this
53:35
Sarah Karakaian: out?
53:35
Sarah Karakaian: And
53:35
Sarah Karakaian: it's
53:35
Sarah Karakaian: because
53:36
Sarah Karakaian: I'm
53:36
Sarah Karakaian: so
53:37
Sarah Karakaian: close
53:37
Sarah Karakaian: to
53:37
Sarah Karakaian: it
53:37
Sarah Karakaian: and
53:37
Sarah Karakaian: it's
53:38
Sarah Karakaian: so
53:38
Sarah Karakaian: hard
53:38
Sarah Karakaian: for
53:38
Sarah Karakaian: me
53:38
Sarah Karakaian: to
53:38
Sarah Karakaian: zoom
53:38
Sarah Karakaian: out.
53:39
Sarah Karakaian: I
53:39
Sarah Karakaian: need
53:39
Sarah Karakaian: the
53:39
Sarah Karakaian: help
53:40
Sarah Karakaian: of
53:40
Sarah Karakaian: fellow
53:41
Sarah Karakaian: hosts
53:41
Sarah Karakaian: or
53:42
Sarah Karakaian: fellow
53:42
Sarah Karakaian: business
53:43
Sarah Karakaian: partners
53:43
Sarah Karakaian: to
53:43
Sarah Karakaian: help
53:43
Sarah Karakaian: me
53:43
Sarah Karakaian: see
53:44
Sarah Karakaian: something
53:44
Sarah Karakaian: that
53:44
Sarah Karakaian: I
53:44
Sarah Karakaian: just
53:44
Sarah Karakaian: can't
53:45
Sarah Karakaian: see.
53:45
Sarah Karakaian: So
53:45
Sarah Karakaian: I
53:45
Sarah Karakaian: wanted
53:46
Sarah Karakaian: to
53:46
Sarah Karakaian: know
53:46
Sarah Karakaian: Mark's
53:46
Sarah Karakaian: perspective
53:47
Sarah Karakaian: on
53:47
Sarah Karakaian: that
53:48
Sarah Karakaian: and
53:48
Sarah Karakaian: maybe
53:49
Sarah Karakaian: a
53:49
Sarah Karakaian: little
53:49
Sarah Karakaian: bit
53:49
Sarah Karakaian: more
53:49
Sarah Karakaian: he
53:49
Sarah Karakaian: wishes
53:50
Sarah Karakaian: hosts
53:50
Sarah Karakaian: should
53:51
Sarah Karakaian: be
53:51
Sarah Karakaian: investing
53:52
Sarah Karakaian: more
53:52
Sarah Karakaian: of
53:52
Sarah Karakaian: their
53:52
Sarah Karakaian: time
53:53
Sarah Karakaian: and
53:53
Sarah Karakaian: they're
53:54
Sarah Karakaian: just
53:54
Sarah Karakaian: not.
53:58
Sarah Karakaian: All
53:58
Sarah Karakaian: right,
53:58
Sarah Karakaian: mark,
54:00
Sarah Karakaian: what's
54:00
Sarah Karakaian: one
54:01
Sarah Karakaian: thing?
54:01
Sarah Karakaian: Experienced
54:02
Sarah Karakaian: hosts
54:03
Sarah Karakaian: are
54:04
Sarah Karakaian: still
54:05
Sarah Karakaian: getting
54:06
Sarah Karakaian: wrong.
54:07
Marc: Okay.
54:08
Marc: So
54:08
Marc: in
54:08
Marc: my
54:08
Marc: opinion,
54:09
Marc: um,
54:10
Marc: as
54:10
Marc: a
54:10
Marc: phrase
54:11
Marc: that
54:11
Marc: I
54:11
Marc: learned
54:11
Marc: last
54:11
Marc: year
54:12
Marc: called
54:12
Marc: Kill
54:12
Marc: your
54:12
Marc: Darlings
54:13
Marc: and
54:14
Annette Grant: say
54:14
Annette Grant: it
54:14
Annette Grant: again.
54:15
Marc: Kill
54:15
Marc: your
54:15
Marc: darlings.
54:16
Annette Grant: Kill
54:16
Annette Grant: your
54:16
Annette Grant: darlings.
54:17
Marc: Yes,
54:17
Marc: it's
54:18
Marc: an
54:18
Marc: expression.
54:18
Annette Grant: Okay.
54:18
Marc: And
54:18
Marc: what
54:18
Marc: it
54:19
Marc: basically
54:19
Marc: means
54:19
Marc: is
54:20
Marc: that
54:21
Marc: when
54:21
Marc: you
54:21
Marc: get
54:21
Marc: going,
54:23
Marc: you
54:23
Marc: say
54:23
Marc: yes
54:24
Marc: to
54:24
Marc: everything.
54:25
Marc: So
54:25
Marc: when
54:25
Marc: you
54:26
Marc: start
54:26
Marc: up,
54:26
Marc: and
54:26
Marc: let's
54:26
Marc: just
54:26
Marc: say
54:26
Marc: you've
54:27
Marc: got
54:27
Marc: the
54:27
Marc: management
54:27
Marc: model.
54:28
Marc: So
54:28
Marc: you've
54:28
Marc: got
54:28
Marc: one
54:29
Marc: property
54:30
Marc: and
54:30
Marc: you're
54:30
Marc: doing
54:30
Marc: a
54:31
Marc: really
54:31
Marc: good
54:31
Marc: job
54:32
Marc: and
54:32
Marc: a
54:32
Marc: friend
54:32
Marc: of
54:32
Marc: a
54:32
Marc: friend
54:33
Marc: will
54:33
Marc: go,
54:33
Marc: oh,
54:34
Marc: you
54:34
Marc: are
54:34
Marc: doing
54:34
Marc: a
54:34
Marc: really
54:34
Marc: good
54:35
Marc: job.
54:35
Marc: Take
54:35
Marc: mine.
54:36
Marc: And
54:37
Marc: then
54:37
Marc: it'll
54:37
Marc: go,
54:38
Marc: okay,
54:38
Marc: and
54:38
Marc: then.
54:40
Marc: Another
54:40
Marc: person
54:41
Marc: will
54:41
Marc: come
54:41
Marc: to
54:41
Marc: you
54:41
Marc: 'cause
54:41
Marc: you're
54:41
Marc: doing
54:41
Marc: a
54:41
Marc: good
54:42
Marc: job,
54:42
Marc: and
54:42
Marc: they'll
54:42
Marc: go,
54:42
Marc: oh,
54:43
Marc: can
54:43
Marc: you
54:43
Marc: look
54:43
Marc: after
54:43
Marc: my
54:43
Marc: properties?
54:44
Marc: Yeah.
54:44
Marc: And
54:45
Marc: before
54:45
Marc: you
54:45
Marc: know
54:45
Marc: it,
54:45
Marc: you've
54:46
Marc: gone
54:46
Marc: from
54:46
Marc: one
54:46
Marc: to
54:46
Marc: 10.
54:47
Annette Grant: You're
54:47
Annette Grant: co-hosting.
54:48
Marc: Yeah.
54:48
Marc: Okay.
54:49
Marc: You
54:49
Marc: literally,
54:49
Marc: and
54:49
Marc: then,
54:50
Marc: but
54:50
Marc: it's
54:50
Marc: the
54:50
Marc: same
54:50
Marc: for
54:50
Marc: arbitrage.
54:51
Marc: Like
54:51
Marc: you
54:51
Marc: could
54:51
Marc: be
54:51
Marc: doing
54:52
Marc: one
54:52
Marc: property
54:52
Marc: really
54:52
Marc: well
54:53
Marc: and
54:53
Marc: then
54:53
Marc: that
54:53
Marc: person
54:53
Marc: will
54:53
Marc: go,
54:54
Marc: oh,
54:54
Marc: I've
54:54
Marc: got
54:54
Marc: another
54:54
Marc: two.
54:55
Marc: You
54:55
Marc: can
54:55
Marc: take
54:55
Marc: them
54:55
Marc: off
54:55
Marc: my
54:55
Marc: hands.
54:56
Marc: And
54:56
Marc: so
54:56
Marc: when
54:57
Marc: you
54:57
Marc: start
54:57
Marc: your
54:57
Marc: scrappy
54:58
Marc: and
54:58
Marc: you
54:58
Marc: just
54:58
Marc: say
54:58
Marc: yes
54:58
Marc: to
54:58
Marc: everything,
55:00
Marc: and
55:01
Marc: before
55:01
Marc: you
55:01
Marc: know
55:01
Marc: it,
55:01
Marc: you've
55:01
Marc: gotta
55:01
Marc: say
55:01
Marc: 10
55:02
Marc: properties.
55:02
Marc: And
55:04
Marc: what
55:04
Marc: I
55:04
Marc: notice
55:05
Marc: is
55:05
Marc: that
55:06
Marc: say
55:06
Marc: you've
55:06
Marc: got
55:07
Marc: a
55:07
Marc: brand
55:07
Marc: that
55:07
Marc: you
55:07
Marc: are
55:07
Marc: growing.
55:08
Marc: And
55:09
Marc: whatever
55:09
Marc: that
55:09
Marc: brand
55:09
Marc: may
55:09
Marc: be.
55:10
Marc: And
55:10
Marc: nine
55:11
Marc: of
55:11
Marc: your
55:11
Marc: properties
55:12
Marc: say,
55:12
Marc: are
55:13
Marc: on
55:13
Marc: brand.
55:13
Marc: Let's
55:14
Marc: just
55:14
Marc: say
55:14
Marc: you,
55:15
Marc: you're
55:15
Marc: a
55:15
Marc: beach
55:15
Marc: destination
55:16
Marc: and
55:17
Marc: nine
55:17
Marc: of
55:17
Marc: your
55:17
Marc: properties
55:18
Marc: are
55:18
Marc: on
55:18
Marc: the
55:18
Marc: beach,
55:19
Marc: a
55:19
Marc: stone
55:19
Marc: throw
55:20
Marc: away
55:20
Marc: from
55:20
Marc: the
55:20
Marc: sea.
55:21
Marc: But
55:21
Marc: there's
55:21
Marc: that
55:21
Marc: one
55:22
Marc: property,
55:22
Marc: that
55:23
Marc: ugly
55:23
Marc: stepchild
55:24
Marc: that
55:24
Marc: is
55:24
Marc: like
55:24
Marc: at
55:25
Marc: the
55:25
Marc: other
55:25
Marc: end
55:25
Marc: of
55:25
Marc: town
55:26
Marc: that
55:26
Marc: doesn't
55:26
Marc: fit
55:26
Marc: your
55:27
Marc: brand
55:27
Marc: in
55:27
Marc: any
55:27
Marc: way,
55:27
Marc: shape
55:27
Marc: or
55:28
Marc: form.
55:29
Marc: And
55:31
Marc: for
55:32
Marc: whatever
55:32
Marc: reason,
55:33
Marc: that
55:33
Marc: experience
55:34
Marc: host
55:34
Marc: hasn't
55:35
Marc: got
55:36
Marc: the
55:37
Marc: the
55:37
Marc: balls
55:38
Marc: are
55:38
Marc: the
55:38
Marc: courage
55:38
Marc: to
55:39
Marc: kill
55:40
Marc: that
55:40
Marc: darling
55:40
Marc: because
55:41
Marc: it
55:41
Marc: doesn't
55:41
Marc: fit
55:42
Marc: the
55:42
Marc: overall
55:42
Marc: brand
55:42
Marc: and
55:42
Marc: the
55:43
Marc: vision
55:43
Marc: of
55:43
Marc: where
55:43
Marc: they're
55:43
Marc: going,
55:45
Marc: and
55:46
Marc: it
55:46
Marc: all
55:46
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55:47
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55:47
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55:48
Marc: Avatar.
55:49
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55:49
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55:49
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55:49
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55:50
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55:50
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55:50
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55:51
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55:51
Marc: so
55:51
Marc: your
55:52
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55:52
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55:52
Marc: right?
55:53
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55:53
Marc: so
55:53
Marc: we
55:53
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55:54
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55:54
Marc: bringing
55:55
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55:55
Marc: the
55:55
Marc: right
55:55
Marc: person,
55:55
Marc: the
55:56
Marc: right
55:56
Marc: guest
55:56
Marc: into
55:56
Marc: our
55:56
Marc: property.
55:57
Marc: But
55:57
Marc: sometimes
55:57
Marc: you
55:58
Marc: can
55:58
Marc: look
55:58
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55:58
Marc: little
55:58
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55:58
Marc: deeper,
55:59
Marc: and
56:00
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56:00
Marc: you
56:00
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56:01
Marc: you've
56:01
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56:01
Marc: a
56:02
Marc: customer
56:02
Marc: avatar
56:03
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56:03
Marc: hundred
56:03
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56:03
Marc: You've
56:03
Marc: got
56:04
Marc: a
56:04
Marc: property
56:04
Marc: avatar
56:05
Marc: a
56:05
Marc: hundred
56:05
Marc: percent,
56:05
Marc: but
56:06
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56:06
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56:06
Marc: then
56:06
Marc: got
56:06
Marc: a
56:07
Marc: staff
56:07
Marc: avatar.
56:08
Marc: And
56:08
Marc: you've
56:08
Marc: got,
56:09
Marc: uh,
56:09
Marc: if
56:09
Marc: you're
56:09
Marc: doing
56:09
Marc: the
56:09
Marc: management
56:10
Marc: model,
56:10
Marc: like
56:10
Marc: a,
56:10
Marc: like
56:10
Marc: a
56:11
Marc: homeowner
56:11
Marc: avatar,
56:12
Marc: and
56:13
Marc: we
56:14
Marc: fixate
56:14
Marc: on
56:14
Marc: the
56:14
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56:15
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56:15
Marc: the,
56:15
Marc: on
56:15
Marc: the
56:15
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56:16
Marc: avatar.
56:16
Marc: But
56:16
Marc: really
56:16
Marc: I
56:16
Marc: feel
56:17
Marc: like
56:17
Marc: what
56:17
Marc: you
56:17
Marc: need
56:17
Marc: to
56:17
Marc: do
56:18
Marc: is
56:18
Marc: look
56:18
Marc: further
56:18
Marc: afield
56:19
Marc: in
56:19
Marc: your
56:19
Marc: business
56:20
Marc: and
56:20
Marc: experience
56:20
Marc: hosts
56:21
Marc: of
56:21
Marc: this
56:21
Marc: because
56:21
Marc: you're
56:21
Marc: so
56:22
Marc: scared
56:23
Marc: to
56:23
Marc: have
56:23
Marc: that
56:23
Marc: awkward
56:23
Marc: conversation.
56:24
Marc: I
56:24
Marc: had
56:24
Marc: this,
56:25
Marc: I'm
56:25
Marc: an
56:25
Marc: experienced
56:25
Marc: business
56:26
Marc: owner.
56:26
Marc: I'm
56:26
Marc: 10
56:26
Marc: years
56:26
Marc: now
56:26
Marc: into
56:27
Marc: this,
56:27
Marc: and
56:27
Marc: I
56:27
Marc: had
56:27
Marc: to
56:27
Marc: do
56:27
Marc: it
56:27
Marc: last
56:27
Marc: year.
56:28
Marc: I
56:28
Marc: had
56:28
Marc: to
56:28
Marc: kill
56:28
Marc: a
56:28
Marc: lot
56:28
Marc: of
56:28
Marc: my
56:28
Marc: darlings.
56:29
Marc: I
56:29
Marc: had
56:30
Marc: to
56:30
Marc: get
56:30
Marc: rid
56:30
Marc: of
56:30
Marc: the
56:30
Marc: people
56:31
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56:31
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56:31
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56:31
Marc: Brucely
56:31
Marc: for
56:31
Marc: the
56:31
Marc: longest
56:32
Marc: member
56:32
Marc: of
56:32
Marc: time
56:33
Marc: because
56:35
Marc: I
56:35
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56:35
Marc: my
56:35
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56:35
Marc: up
56:36
Marc: and
56:36
Marc: I
56:36
Marc: knew
56:36
Marc: by
56:36
Marc: putting
56:36
Marc: my
56:36
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56:37
Marc: up
56:37
Marc: I
56:37
Marc: was
56:37
Marc: gonna
56:37
Marc: piss
56:38
Marc: off
56:38
Marc: a
56:38
Marc: lot
56:38
Marc: of
56:38
Marc: customers
56:39
Marc: along
56:39
Marc: the
56:39
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56:39
Marc: but
56:40
Marc: I
56:40
Marc: had
56:40
Marc: to
56:40
Marc: do
56:40
Marc: it
56:40
Marc: for
56:41
Marc: the
56:41
Marc: long-term
56:42
Marc: vision
56:42
Marc: of
56:42
Marc: the
56:42
Marc: business
56:43
Marc: of
56:43
Marc: who
56:43
Marc: I
56:43
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56:44
Marc: to
56:44
Marc: be
56:44
Marc: working
56:44
Marc: with.
56:45
Marc: My
56:45
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56:45
Marc: was
56:45
Marc: moving
56:46
Marc: as
56:46
Marc: as
56:46
Marc: evolved
56:46
Marc: and
56:47
Marc: changed,
56:48
Marc: and
56:48
Marc: so
56:49
Marc: I
56:49
Marc: had
56:50
Marc: to
56:50
Marc: kill
56:50
Marc: a
56:50
Marc: lot
56:50
Marc: of
56:50
Marc: my
56:50
Marc: darlings
56:51
Marc: and
56:52
Marc: it's
56:52
Marc: not
56:52
Marc: nice.
56:52
Marc: It
56:52
Marc: was
56:52
Marc: an
56:52
Marc: awful
56:53
Marc: conversation
56:53
Marc: to
56:54
Marc: had.
56:54
Marc: The
56:54
Marc: abuse
56:55
Marc: that
56:55
Marc: I
56:55
Marc: got
56:56
Marc: and
56:56
Marc: the
56:56
Marc: things
56:56
Marc: I
56:56
Marc: had
56:56
Marc: to
56:57
Marc: deal
56:57
Marc: with
56:57
Marc: was
56:57
Marc: awful,
56:58
Marc: but.
56:58
Marc: On
56:59
Marc: the
56:59
Marc: flip
56:59
Marc: side,
56:59
Marc: the
57:00
Marc: businesses
57:00
Marc: that
57:00
Marc: it's
57:00
Marc: strongest
57:01
Marc: it's
57:01
Marc: ever
57:01
Marc: been,
57:02
Marc: we're
57:02
Marc: we're
57:02
Marc: impacting
57:03
Marc: the
57:03
Marc: people
57:03
Marc: that
57:03
Marc: we
57:04
Marc: want
57:04
Marc: to
57:04
Marc: impact
57:04
Marc: and
57:04
Marc: the
57:04
Marc: businesses
57:05
Marc: that
57:05
Marc: it's
57:05
Marc: healthiest
57:06
Marc: that
57:06
Marc: it's
57:06
Marc: ever
57:06
Marc: been
57:06
Marc: for
57:06
Marc: it.
57:07
Marc: And
57:07
Marc: I
57:07
Marc: feel
57:07
Marc: like
57:08
Marc: experienced
57:08
Marc: hosts
57:09
Marc: need
57:09
Marc: to
57:09
Marc: have
57:09
Marc: that
57:09
Marc: lesson
57:09
Marc: as
57:10
Marc: well.
57:10
Marc: Because
57:10
Marc: I,
57:10
Marc: right
57:10
Marc: now,
57:10
Marc: I
57:11
Marc: guarantee
57:11
Marc: it'll
57:11
Marc: be
57:11
Marc: somebody's
57:12
Marc: listening
57:12
Marc: to
57:12
Marc: this
57:13
Marc: and
57:13
Marc: they've
57:13
Marc: been
57:14
Marc: the
57:14
Marc: yes
57:14
Marc: people
57:14
Marc: and
57:15
Marc: they've
57:15
Marc: got
57:16
Marc: maybe.
57:17
Marc: It
57:17
Marc: doesn't
57:17
Marc: need
57:17
Marc: to
57:17
Marc: be
57:18
Marc: properties.
57:18
Marc: It
57:18
Marc: could
57:18
Marc: be
57:18
Marc: staff
57:19
Marc: members,
57:19
Marc: it
57:19
Marc: could
57:19
Marc: be
57:19
Marc: homeowners
57:20
Marc: at
57:20
Marc: the
57:20
Marc: work.
57:20
Marc: It
57:20
Marc: could
57:21
Marc: be
57:21
Marc: that
57:21
Marc: one
57:21
Marc: homeowner
57:22
Annette Grant: Could
57:22
Annette Grant: be
57:22
Annette Grant: a
57:22
Annette Grant: cleaner,
57:23
Annette Grant: cleaner.
57:23
Marc: It
57:23
Marc: could
57:24
Marc: be
57:24
Marc: just
57:24
Marc: that
57:24
Marc: one
57:24
Marc: person
57:25
Marc: that
57:25
Marc: when
57:25
Marc: you
57:26
Marc: see
57:26
Marc: their
57:26
Marc: face
57:26
Marc: come
57:27
Marc: on
57:27
Marc: the
57:27
Marc: phone,
57:27
Marc: it's
57:27
Marc: like,
57:28
Marc: ugh.
57:29
Marc: Right.
57:29
Marc: And
57:29
Marc: as
57:29
Marc: horrible
57:30
Marc: as
57:30
Marc: it
57:30
Marc: may
57:30
Marc: sound,
57:30
Marc: because
57:31
Marc: we
57:31
Marc: all
57:31
Marc: like
57:31
Marc: to
57:31
Marc: be
57:31
Marc: like,
57:32
Marc: and
57:32
Marc: we
57:32
Marc: like
57:32
Marc: to
57:32
Marc: be
57:32
Marc: nice.
57:32
Marc: It
57:32
Marc: depends
57:33
Marc: on
57:33
Marc: our
57:33
Marc: personality
57:33
Marc: type,
57:34
Marc: but
57:34
Marc: you
57:35
Marc: just
57:35
Marc: gotta
57:35
Marc: have
57:35
Marc: an
57:35
Marc: awkward
57:35
Marc: conversation
57:37
Marc: and
57:37
Marc: you
57:37
Marc: need
57:37
Marc: to
57:37
Marc: just
57:38
Marc: rip
57:38
Marc: the
57:38
Marc: bandaid
57:38
Marc: and,
57:38
Marc: and,
57:39
Marc: and,
57:39
Marc: and
57:39
Marc: get
57:39
Marc: it
57:39
Marc: done.
57:40
Sarah Karakaian: I
57:40
Sarah Karakaian: think
57:41
Sarah Karakaian: it's
57:41
Sarah Karakaian: killing,
57:41
Sarah Karakaian: it's
57:41
Sarah Karakaian: killing
57:41
Sarah Karakaian: your
57:41
Sarah Karakaian: culture.
57:43
Sarah Karakaian: Yeah.
57:43
Annette Grant: And
57:43
Annette Grant: I
57:43
Annette Grant: think,
57:43
Annette Grant: well,
57:44
Annette Grant: I,
57:44
Annette Grant: I've
57:44
Annette Grant: took
57:44
Annette Grant: this,
57:45
Annette Grant: um.
57:46
Annette Grant: A
57:46
Annette Grant: takeaway
57:46
Annette Grant: from
57:47
Annette Grant: you
57:47
Annette Grant: saying
57:47
Annette Grant: Kill
57:47
Annette Grant: your
57:47
Annette Grant: darlings
57:48
Annette Grant: is.
57:50
Annette Grant: Even
57:50
Annette Grant: looking
57:50
Annette Grant: at
57:51
Annette Grant: your
57:51
Annette Grant: own
57:51
Annette Grant: portfolio
57:52
Annette Grant: or
57:52
Annette Grant: your
57:52
Annette Grant: own
57:53
Annette Grant: home
57:53
Annette Grant: and
57:53
Annette Grant: going,
57:53
Annette Grant: is
57:54
Annette Grant: that
57:54
Annette Grant: still
57:54
Annette Grant: my
57:54
Annette Grant: darling?
57:55
Annette Grant: Should
57:55
Annette Grant: I
57:55
Annette Grant: sell
57:56
Annette Grant: this?
57:56
Annette Grant: Yeah.
57:57
Annette Grant: And
57:57
Annette Grant: move
57:57
Annette Grant: this
57:58
Annette Grant: money
57:58
Annette Grant: to
57:58
Annette Grant: something
57:58
Annette Grant: more
57:58
Annette Grant: profitable
57:59
Annette Grant: because
57:59
Annette Grant: you're
57:59
Annette Grant: more
58:00
Annette Grant: experienced
58:00
Annette Grant: now
58:02
Annette Grant: and
58:02
Annette Grant: it
58:02
Annette Grant: was
58:02
Annette Grant: like
58:02
Annette Grant: your
58:02
Annette Grant: starter
58:03
Annette Grant: house
58:03
Annette Grant: and
58:03
Annette Grant: you're
58:03
Annette Grant: like,
58:03
Annette Grant: wait,
58:04
Annette Grant: I
58:04
Annette Grant: could
58:04
Annette Grant: make
58:04
Annette Grant: more
58:04
Annette Grant: money
58:05
Annette Grant: if
58:05
Annette Grant: I
58:05
Annette Grant: took
58:06
Annette Grant: this
58:06
Annette Grant: with
58:07
Annette Grant: my
58:07
Annette Grant: experience.
58:08
Annette Grant: Moved
58:09
Annette Grant: it
58:09
Annette Grant: to
58:09
Annette Grant: a,
58:09
Annette Grant: a
58:09
Annette Grant: different
58:09
Annette Grant: market.
58:10
Annette Grant: Yeah.
58:10
Annette Grant: To
58:11
Annette Grant: a
58:11
Annette Grant: different
58:11
Annette Grant: property
58:11
Annette Grant: count.
58:12
Annette Grant: But
58:12
Annette Grant: it's
58:12
Annette Grant: hard
58:13
Annette Grant: to
58:13
Annette Grant: let
58:13
Annette Grant: go
58:13
Annette Grant: of
58:14
Annette Grant: something
58:14
Annette Grant: that
58:14
Annette Grant: you've
58:14
Annette Grant: worked.
58:15
Annette Grant: Yeah.
58:15
Annette Grant: So.
58:17
Annette Grant: Hard
58:17
Annette Grant: on.
58:17
Annette Grant: Yeah.
58:18
Annette Grant: Or,
58:18
Annette Grant: you
58:18
Annette Grant: know,
58:18
Annette Grant: just
58:19
Annette Grant: built
58:19
Annette Grant: equity,
58:19
Annette Grant: whatever
58:20
Annette Grant: that
58:20
Annette Grant: equity
58:20
Annette Grant: may
58:20
Annette Grant: be
58:21
Annette Grant: in
58:21
Annette Grant: your,
58:21
Annette Grant: in
58:21
Annette Grant: your
58:21
Annette Grant: team
58:21
Annette Grant: member
58:22
Annette Grant: in
58:22
Annette Grant: your
58:22
Annette Grant: property
58:22
Annette Grant: or.
58:24
Marc: Yeah,
58:24
Marc: I
58:24
Marc: mean,
58:24
Marc: like
58:24
Marc: as
58:25
Marc: you
58:25
Marc: grow
58:25
Marc: and
58:26
Marc: you
58:26
Marc: get
58:26
Marc: more
58:26
Marc: experience,
58:27
Marc: sometimes,
58:28
Marc: well,
58:29
Marc: most
58:29
Marc: of
58:29
Marc: the
58:29
Marc: time
58:29
Marc: saying
58:30
Marc: no
58:31
Marc: opens
58:31
Marc: up
58:31
Marc: a
58:31
Marc: better
58:32
Marc: yes.
58:32
Marc: And,
58:33
Marc: uh,
58:34
Marc: I
58:34
Marc: can't
58:34
Marc: remember.
58:35
Marc: I've
58:35
Marc: definitely
58:35
Marc: heard
58:35
Marc: that
58:35
Marc: on
58:35
Marc: a
58:35
Marc: Tim
58:36
Marc: Ferris
58:36
Marc: podcast
58:36
Marc: and
58:36
Marc: it's
58:36
Marc: always
58:37
Marc: stuck
58:37
Marc: with
58:37
Marc: me.
58:38
Marc: Um,
58:38
Marc: and
58:39
Marc: I
58:39
Marc: feel
58:39
Marc: like
58:39
Marc: that.
58:40
Marc: You
58:40
Marc: know,
58:40
Marc: as
58:40
Marc: you're
58:41
Marc: scrappy
58:41
Marc: and
58:41
Marc: you're
58:41
Marc: getting
58:42
Marc: growing,
58:42
Marc: you
58:42
Marc: need
58:42
Marc: to
58:42
Marc: say
58:42
Marc: yes
58:43
Marc: to
58:43
Marc: everything.
58:43
Marc: But
58:43
Marc: as
58:44
Marc: you
58:44
Marc: get
58:44
Marc: experienced,
58:45
Marc: it's
58:45
Marc: detrimental
58:46
Marc: to
58:46
Marc: your
58:46
Marc: business
58:47
Marc: to
58:47
Marc: keep
58:47
Marc: hold
58:47
Marc: of
58:48
Marc: those
58:49
Marc: things
58:49
Marc: that
58:49
Marc: you
58:49
Marc: should
58:49
Marc: really
58:50
Marc: let
58:50
Marc: go.
58:50
Annette Grant: I,
58:51
Annette Grant: we've
58:51
Annette Grant: been
58:51
Annette Grant: talking
58:51
Annette Grant: to
58:52
Annette Grant: a
58:52
Annette Grant: host
58:52
Annette Grant: about
58:52
Annette Grant: this
58:53
Annette Grant: too.
58:53
Annette Grant: They're
58:54
Annette Grant: excited
58:55
Annette Grant: about
58:56
Annette Grant: returning
58:56
Annette Grant: guests
58:57
Annette Grant: that
58:57
Annette Grant: have
58:57
Annette Grant: been
58:58
Annette Grant: staying
58:58
Annette Grant: with
58:58
Annette Grant: them
58:58
Annette Grant: year
58:58
Annette Grant: after
58:59
Annette Grant: year.
59:00
Annette Grant: But
59:00
Annette Grant: they
59:00
Annette Grant: haven't
59:00
Annette Grant: raised
59:00
Annette Grant: their
59:00
Annette Grant: price.
59:01
Annette Grant: Yeah.
59:01
Annette Grant: And
59:02
Annette Grant: they're
59:02
Annette Grant: like,
59:02
Annette Grant: oh,
59:02
Annette Grant: they
59:02
Annette Grant: book
59:02
Annette Grant: with
59:03
Annette Grant: me
59:03
Annette Grant: for
59:03
Annette Grant: the
59:03
Annette Grant: next
59:03
Annette Grant: year,
59:03
Annette Grant: this
59:03
Annette Grant: year.
59:04
Annette Grant: And
59:04
Annette Grant: I'm
59:04
Annette Grant: like,
59:04
Annette Grant: well,
59:04
Annette Grant: have
59:04
Annette Grant: you
59:04
Annette Grant: had
59:05
Annette Grant: an
59:05
Annette Grant: opportunity
59:06
Annette Grant: to.
59:07
Annette Grant: Change
59:07
Annette Grant: your,
59:07
Annette Grant: and
59:07
Annette Grant: they
59:08
Annette Grant: haven't
59:08
Annette Grant: changed
59:08
Annette Grant: the
59:08
Annette Grant: price.
59:09
Annette Grant: And
59:09
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59:09
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59:09
Annette Grant: of
59:09
Annette Grant: like
59:09
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59:10
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59:10
Annette Grant: your
59:10
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59:10
Annette Grant: too,
59:11
Annette Grant: of
59:11
Annette Grant: like,
59:12
Annette Grant: if
59:12
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59:12
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59:12
Annette Grant: the
59:12
Annette Grant: same
59:13
Annette Grant: guest
59:13
Annette Grant: staying
59:13
Annette Grant: with
59:13
Annette Grant: you
59:13
Annette Grant: year
59:14
Annette Grant: after
59:14
Annette Grant: year
59:14
Annette Grant: after
59:14
Annette Grant: year,
59:15
Annette Grant: and
59:15
Annette Grant: you're
59:15
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59:15
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59:16
Annette Grant: They're
59:16
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59:17
Annette Grant: the
59:17
Annette Grant: best
59:17
Annette Grant: rate
59:17
Annette Grant: on
59:18
Annette Grant: the,
59:18
Annette Grant: in
59:18
Annette Grant: the
59:18
Annette Grant: entire
59:19
Annette Grant: market.
59:19
Annette Grant: That's,
59:20
Marc: It's
59:20
Marc: not
59:20
Marc: good.
59:21
Annette Grant: It's
59:21
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59:21
Annette Grant: good.
59:22
Annette Grant: It's
59:22
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59:22
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59:22
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59:22
Annette Grant: the
59:22
Annette Grant: guest.
59:23
Annette Grant: Yeah.
59:23
Annette Grant: Because
59:24
Annette Grant: when
59:24
Sarah Karakaian: I
59:24
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59:24
Sarah Karakaian: a
59:24
Sarah Karakaian: guest
59:25
Sarah Karakaian: like
59:25
Sarah Karakaian: that,
59:25
Sarah Karakaian: I'll
59:25
Sarah Karakaian: admit
59:25
Sarah Karakaian: that
59:25
Sarah Karakaian: right
59:25
Sarah Karakaian: now
59:26
Annette Grant: When
59:26
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59:26
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59:26
Annette Grant: No,
59:27
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59:27
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59:27
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59:27
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59:27
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59:27
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59:27
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59:28
Annette Grant: market
59:28
Annette Grant: rate,
59:28
Annette Grant: you've
59:29
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59:29
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59:30
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59:30
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59:30
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59:30
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59:31
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59:31
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59:31
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59:31
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59:32
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59:32
Annette Grant: Yeah.
59:32
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59:32
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59:32
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59:33
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59:33
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59:34
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59:34
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59:34
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59:35
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59:35
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59:36
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59:36
Annette Grant: making
59:36
Annette Grant: even
59:37
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59:37
Annette Grant: like
59:38
Annette Grant: market
59:38
Annette Grant: rate.
59:38
Annette Grant: And
59:38
Annette Grant: so
59:39
Annette Grant: that's,
59:39
Annette Grant: we
59:40
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59:40
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59:40
Annette Grant: Sarah
59:40
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59:40
Annette Grant: I
59:40
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59:41
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59:41
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59:41
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59:41
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59:41
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59:42
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59:42
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59:42
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59:43
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59:44
Annette Grant: All
59:44
Annette Grant: these
59:44
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59:45
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59:45
Annette Grant: the
59:45
Annette Grant: year
59:45
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59:45
Annette Grant: when
59:46
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59:46
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59:46
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59:46
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59:47
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59:47
Annette Grant: didn't
59:48
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59:48
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59:48
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59:49
Annette Grant: Yeah.
59:49
Annette Grant: Didn't,
59:49
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59:49
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59:49
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59:50
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59:50
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59:50
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59:50
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59:51
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59:51
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59:51
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59:51
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59:52
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59:52
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59:52
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59:52
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59:52
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59:53
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59:53
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59:53
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59:53
Marc: Yeah.
59:53
Marc: And
59:54
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59:54
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59:54
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59:54
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59:54
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59:55
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59:55
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59:55
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59:55
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59:55
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59:55
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59:56
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59:56
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59:56
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59:56
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59:57
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59:57
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59:57
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59:57
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59:57
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59:57
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59:57
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59:58
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59:58
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59:58
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59:58
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59:58
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59:58
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59:59
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59:59
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1:00:33
Sarah Karakaian: So
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1:00:36
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1:00:39
Sarah Karakaian: What
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1:00:44
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1:00:45
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1:00:46
Marc: Yeah.
1:00:46
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Sarah Karakaian: All
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Marc: All
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1:01:44
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1:02:04
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1:02:04
Annette Grant: So
1:02:04
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1:02:04
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1:02:05
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1:02:05
Annette Grant: I
1:02:06
Annette Grant: think
1:02:06
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1:02:06
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1:02:06
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1:02:07
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1:02:07
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1:02:07
Annette Grant: financial
1:02:07
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1:02:08
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1:02:08
Annette Grant: not
1:02:08
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1:02:09
Annette Grant: Yeah,
1:02:10
Annette Grant: the
1:02:10
Annette Grant: immediate
1:02:10
Annette Grant: win.
1:02:10
Marc: When
1:02:11
Marc: do
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Marc: see
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Marc: it's
1:02:12
Marc: amazing.
1:02:12
Marc: Like
1:02:13
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Marc: I
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Marc: I
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Marc: you
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1:02:15
Marc: hack
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Marc: that
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Marc: I
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Marc: is
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Marc: I
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Marc: my
1:02:16
Marc: credit
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Marc: card
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Marc: numbers.
1:02:17
Marc: I
1:02:17
Marc: just
1:02:17
Marc: replaced
1:02:18
Marc: my
1:02:18
Marc: cards
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Marc: because
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Marc: that's
1:02:19
Marc: the
1:02:19
Marc: best
1:02:19
Marc: way
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Marc: for
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Marc: a
1:02:20
Marc: company
1:02:21
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1:02:21
Marc: go,
1:02:21
Marc: hang
1:02:21
Marc: on,
1:02:22
Marc: we
1:02:22
Marc: can't
1:02:22
Marc: take
1:02:23
Marc: money.
1:02:23
Annette Grant: Right.
1:02:23
Marc: And
1:02:24
Marc: they
1:02:24
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1:02:24
Marc: outta
1:02:24
Marc: nowhere
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Marc: and
1:02:25
Marc: it's
1:02:25
Marc: mad.
1:02:25
Marc: You
1:02:25
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1:02:26
Marc: do
1:02:26
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Marc: it
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Marc: all
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1:02:27
Marc: look
1:02:27
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1:02:27
Marc: each,
1:02:28
Marc: but
1:02:28
Marc: they
1:02:28
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1:02:28
Marc: come.
1:02:28
Annette Grant: 'cause
1:02:29
Annette Grant: sometimes,
1:02:29
Annette Grant: because
1:02:29
Annette Grant: if
1:02:29
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1:02:29
Annette Grant: once
1:02:29
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1:02:29
Annette Grant: year
1:02:30
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1:02:30
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1:02:30
Annette Grant: oh
1:02:30
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1:02:30
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1:02:31
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1:02:31
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1:02:31
Annette Grant: 700
1:02:32
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1:02:32
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1:02:33
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1:02:33
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1:02:34
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1:02:34
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1:02:34
Annette Grant: our
1:02:34
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1:02:35
Annette Grant: was
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1:02:35
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1:02:35
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1:02:36
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1:02:36
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1:02:36
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1:02:36
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1:02:37
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1:02:37
Annette Grant: Yeah.
1:02:38
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1:02:38
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1:02:38
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1:02:38
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1:02:38
Annette Grant: and
1:02:38
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1:02:39
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1:02:39
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1:02:39
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1:02:39
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1:02:39
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1:02:40
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1:02:40
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1:02:40
Annette Grant: And
1:02:40
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1:02:40
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1:02:40
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1:02:41
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1:02:41
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1:02:41
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1:02:42
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1:02:42
Annette Grant: hygiene.
1:02:42
Annette Grant: Now
1:02:43
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1:02:43
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1:02:43
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1:02:43
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1:02:43
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1:02:43
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1:02:44
Annette Grant: year
1:02:45
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1:02:45
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1:02:46
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1:02:46
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1:02:46
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1:02:47
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1:02:48
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1:02:48
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1:02:48
Marc: I
1:02:48
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1:02:49
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1:02:49
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1:02:49
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1:02:49
Marc: I,
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1:02:51
Marc: I
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1:02:51
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1:02:51
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1:02:51
Marc: I
1:02:51
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1:02:51
Marc: listen,
1:02:52
Marc: I'm
1:02:52
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1:02:52
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1:02:52
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1:02:52
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1:02:52
Marc: Just
1:02:53
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Marc: Just
1:02:53
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1:02:53
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1:02:53
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1:02:54
Marc: and
1:02:54
Marc: they'll
1:02:54
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1:02:54
Marc: no
1:02:54
Marc: once.
1:02:55
Marc: They'll
1:02:55
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1:02:56
Marc: no
1:02:56
Marc: twice,
1:02:56
Marc: but
1:02:56
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1:02:56
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1:02:56
Marc: say
1:02:57
Marc: no
1:02:57
Marc: three
1:02:57
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1:02:57
Marc: So
1:02:57
Marc: just
1:02:57
Marc: keep
1:02:58
Marc: at
1:02:58
Marc: em.
1:02:58
Annette Grant: Ooh.
1:02:58
Annette Grant: Or
1:02:59
Annette Grant: say,
1:02:59
Annette Grant: Hey,
1:02:59
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1:02:59
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1:03:00
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1:03:01
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1:03:01
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1:03:01
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1:03:02
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1:03:02
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1:03:02
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1:03:02
Marc: Yeah.
1:03:02
Marc: I
1:03:02
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1:03:02
Marc: I'm
1:03:02
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1:03:02
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1:03:03
Marc: this.
1:03:03
Marc: I've
1:03:03
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Marc: it.
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1:03:05
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1:03:06
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Marc: the
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Marc: money
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1:03:07
Marc: please.
1:03:08
Marc: And
1:03:08
Marc: after
1:03:08
Marc: three
1:03:08
Marc: times
1:03:08
Marc: of
1:03:09
Marc: asking,
1:03:09
Annette Grant: oh,
1:03:09
Annette Grant: that's
1:03:10
Annette Grant: a,
1:03:10
Annette Grant: that's
1:03:10
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1:03:10
Annette Grant: hot
1:03:10
Annette Grant: tip.
1:03:10
Annette Grant: They
1:03:10
Annette Grant: don't
1:03:11
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1:03:11
Annette Grant: the
1:03:11
Annette Grant: one
1:03:11
Annette Grant: star
1:03:11
Annette Grant: ask
1:03:11
Annette Grant: three
1:03:11
Annette Grant: times.
1:03:12
Sarah Karakaian: They
1:03:12
Sarah Karakaian: don't.
1:03:12
Sarah Karakaian: Yeah.
1:03:12
Sarah Karakaian: They
1:03:12
Sarah Karakaian: don't
1:03:13
Sarah Karakaian: want,
1:03:13
Marc: they
1:03:13
Marc: want,
1:03:13
Marc: they
1:03:13
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1:03:14
Marc: want
1:03:14
Marc: the
1:03:14
Marc: ones
1:03:14
Marc: that
1:03:14
Marc: Trustpilot
1:03:15
Marc: review.
1:03:15
Annette Grant: No.
1:03:16
Annette Grant: Okay.
1:03:17
Annette Grant: No,
1:03:17
Annette Grant: I
1:03:17
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1:03:18
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1:03:18
Sarah Karakaian: But
1:03:18
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1:03:19
Sarah Karakaian: I
1:03:19
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1:03:19
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1:03:19
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1:03:20
Sarah Karakaian: Mark,
1:03:21
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1:03:21
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1:03:21
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1:03:21
Sarah Karakaian: other
1:03:23
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1:03:23
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1:03:23
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1:03:24
Sarah Karakaian: uh,
1:03:24
Sarah Karakaian: we've
1:03:24
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1:03:24
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1:03:25
Sarah Karakaian: not
1:03:25
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1:03:25
Sarah Karakaian: same
1:03:25
Sarah Karakaian: question,
1:03:25
Sarah Karakaian: but
1:03:26
Sarah Karakaian: similar,
1:03:26
Sarah Karakaian: but
1:03:27
Sarah Karakaian: someone
1:03:27
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1:03:27
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1:03:28
Sarah Karakaian: just
1:03:28
Sarah Karakaian: the
1:03:28
Sarah Karakaian: focusing
1:03:28
Sarah Karakaian: on
1:03:28
Sarah Karakaian: the
1:03:29
Sarah Karakaian: numbers
1:03:29
Sarah Karakaian: or
1:03:29
Sarah Karakaian: focusing
1:03:29
Sarah Karakaian: on,
1:03:30
Sarah Karakaian: uh,
1:03:31
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1:03:32
Sarah Karakaian: expenses.
1:03:33
Sarah Karakaian: Yeah.
1:03:33
Sarah Karakaian: And
1:03:33
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1:03:33
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1:03:34
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1:03:36
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1:03:37
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1:03:37
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1:03:37
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1:03:38
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1:03:38
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1:03:38
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1:03:38
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1:03:38
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1:03:38
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1:03:38
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1:03:39
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1:03:40
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1:03:41
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1:03:41
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1:03:43
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1:03:43
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1:03:43
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1:03:44
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1:03:45
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1:03:46
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1:03:46
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1:03:47
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1:03:47
Sarah Karakaian: You
1:03:47
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1:03:47
Sarah Karakaian: 2021,
1:03:48
Sarah Karakaian: 2022,
1:03:49
Sarah Karakaian: 2023.
1:03:49
Sarah Karakaian: And
1:03:50
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1:03:50
Sarah Karakaian: like
1:03:50
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1:03:51
Sarah Karakaian: it
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1:03:51
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1:03:51
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1:03:51
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1:03:52
Sarah Karakaian: to
1:03:52
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1:03:52
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1:03:52
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1:03:53
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1:03:54
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1:03:55
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1:03:55
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1:03:56
Sarah Karakaian: It's,
1:03:56
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1:03:57
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1:03:57
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1:03:57
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1:03:57
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1:03:57
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1:03:58
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1:03:58
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1:03:58
Sarah Karakaian: Ooh,
1:03:59
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1:03:59
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1:03:59
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1:03:59
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1:04:00
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1:04:00
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1:04:00
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1:04:00
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1:04:01
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1:04:01
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1:04:01
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1:04:02
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1:04:02
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1:04:02
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Sarah Karakaian: lot
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1:04:03
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1:04:03
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1:04:03
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1:04:03
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1:04:04
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1:04:04
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1:04:04
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1:04:05
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1:04:05
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1:04:06
Sarah Karakaian: And
1:04:07
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1:04:07
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1:04:07
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1:04:07
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1:04:08
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1:04:08
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1:04:08
Sarah Karakaian: nice
1:04:08
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1:04:08
Sarah Karakaian: feel
1:04:08
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1:04:09
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1:04:09
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1:04:09
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1:04:09
Sarah Karakaian: Yeah.
1:04:10
Sarah Karakaian: We're
1:04:10
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1:04:10
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1:04:11
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1:04:11
Sarah Karakaian: We're
1:04:11
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1:04:11
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1:04:11
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1:04:12
Sarah Karakaian: take
1:04:12
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1:04:12
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1:04:12
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1:04:12
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1:04:12
Sarah Karakaian: our,
1:04:13
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1:04:13
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1:04:13
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1:04:14
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1:04:14
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1:04:14
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1:04:14
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1:04:14
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1:04:15
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1:04:15
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1:04:15
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1:04:15
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1:04:16
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1:04:16
Sarah Karakaian: tip
1:04:16
Sarah Karakaian: top
1:04:16
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1:04:17
Sarah Karakaian: Yeah.
1:04:17
Sarah Karakaian: But
1:04:18
Sarah Karakaian: there's,
1:04:18
Sarah Karakaian: I
1:04:18
Sarah Karakaian: dunno,
1:04:18
Sarah Karakaian: it's
1:04:18
Sarah Karakaian: just
1:04:18
Sarah Karakaian: comfort
1:04:20
Sarah Karakaian: there.
1:04:20
Marc: Yeah.
1:04:20
Marc: Yeah.
1:04:21
Marc: It's
1:04:21
Marc: definitely,
1:04:21
Marc: and
1:04:22
Marc: it's
1:04:22
Marc: not
1:04:22
Marc: just
1:04:22
Marc: our
1:04:22
Marc: industry,
1:04:23
Marc: I
1:04:23
Marc: think
1:04:23
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1:04:24
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1:04:24
Marc: is,
1:04:24
Marc: is
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1:04:25
Marc: it.
1:04:25
Marc: Like,
1:04:26
Marc: if
1:04:26
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1:04:27
Marc: what
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Marc: noticing
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Marc: more
1:04:28
Marc: and
1:04:29
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1:04:29
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1:04:29
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1:04:30
Marc: is
1:04:30
Marc: that
1:04:30
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1:04:30
Marc: are
1:04:30
Marc: becoming
1:04:31
Marc: more
1:04:31
Marc: professional.
1:04:32
Marc: We're,
1:04:33
Marc: we're
1:04:33
Marc: not
1:04:33
Marc: so
1:04:33
Marc: much
1:04:34
Marc: all
1:04:34
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1:04:34
Marc: hosts
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Marc: as
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Marc: much.
1:04:35
Marc: Even
1:04:36
Marc: if
1:04:36
Marc: you
1:04:36
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Marc: say
1:04:37
Marc: one
1:04:37
Marc: property
1:04:38
Marc: and
1:04:38
Marc: you're
1:04:39
Marc: just
1:04:39
Marc: getting
1:04:39
Marc: going,
1:04:40
Marc: we
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Marc: are
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1:04:41
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1:04:42
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1:04:43
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1:04:43
Marc: a
1:04:43
Marc: lot
1:04:43
Marc: quicker
1:04:43
Marc: rate
1:04:44
Marc: than
1:04:44
Marc: maybe
1:04:45
Marc: 2019,
1:04:46
Marc: 2020,
1:04:47
Marc: 2021.
1:04:48
Marc: And
1:04:48
Marc: whether
1:04:48
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1:04:50
Marc: legislation
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1:04:51
Marc: whether
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1:04:52
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1:04:55
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1:05:00
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1:05:01
Marc: OMG
1:05:02
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1:05:02
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1:05:07
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1:05:08
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1:05:09
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1:05:09
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1:05:10
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1:05:11
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1:05:11
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1:05:11
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1:05:12
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1:05:13
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1:05:15
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1:05:16
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1:05:17
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1:05:18
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1:05:19
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1:05:20
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1:05:20
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1:05:21
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1:05:27
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1:05:42
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1:05:48
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1:05:49
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1:05:52
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1:06:06
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1:06:08
Sarah Karakaian: Mark,
1:06:09
Sarah Karakaian: Thank
1:06:09
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Sarah Karakaian: so
1:06:09
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1:06:10
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1:06:10
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1:06:10
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1:06:10
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1:06:10
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1:06:11
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1:06:20
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1:06:23
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1:06:25
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1:06:25
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1:06:30
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1:06:33
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1:06:37
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1:06:37
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1:06:38
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1:06:56
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1:06:57
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1:07:07
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1:07:37
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1:07:37
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1:07:40
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1:07:41
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1:07:41
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1:07:51
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1:07:51
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1:07:51
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1:07:52
Sarah Karakaian: And
1:07:52
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1:07:52
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Sarah Karakaian: Humphrey
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1:07:58
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1:07:59
Sarah Karakaian: We're
1:07:59
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1:07:59
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1:08:00
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1:08:01
Sarah Karakaian: They
1:08:01
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1:08:10
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1:08:26
Sarah Karakaian: make
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Sarah Karakaian: their
1:08:26
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Sarah Karakaian: more
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Sarah Karakaian: unique,
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Sarah Karakaian: more
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Sarah Karakaian: special,
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Sarah Karakaian: and
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1:08:30
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1:08:32
Sarah Karakaian: lot
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Sarah Karakaian: full-time
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Sarah Karakaian: the
1:08:35
Sarah Karakaian: property
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Sarah Karakaian: So
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Sarah Karakaian: woman
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Sarah Karakaian: upsell
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Sarah Karakaian: Well,
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Sarah Karakaian: So
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1:09:10
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1:09:13
Sarah Karakaian: changing
1:09:13
Sarah Karakaian: the,
1:09:14
Sarah Karakaian: the
1:09:14
Sarah Karakaian: landscape.
1:09:14
Annette Grant: And
1:09:14
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1:09:30
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1:09:31
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1:09:43
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1:09:54
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1:10:16
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1:10:17
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1:10:18
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1:10:19
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1:10:19
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1:10:19
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1:10:20
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1:10:20
Annette Grant: Thanks
1:10:21
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1:10:21
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1:10:21
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1:10:21
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1:10:22
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