Robin Harrison - Webhelp - The Post-Covid Evolution Of CX
Robin Harrison is the Group Chief Marketing Officer at Webhelp. He is based in the UK.
Robin has some strong views on the post-pandemic return to normal. Both employees and customers have changed, so CX strategies also need to evolve.
This is a view that CX Files endorses - as can be clearly heard in the introduction with Mark and Peter.
Research undertaken by Webhelp with Frost & Sullivan has shown that 92% of CX leaders intend to transform their CX inside the next 12 months - so there is an urgent need to review a post-pandemic strategy for modern CX.
During the interview, Robin mentioned…
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