Winning with Customer Service: How to Retain Clients for Life w/ Scott Golmic
In this episode of the PropMedia Podcast, hosts Matty and Moses sit down with Scott Golmic, owner of The Real Estateographers in northeastern Florida. Scott shares his journey from professional sports broadcasting and running an ice cream shop to scaling a massive real estate media empire with a team of nearly 10 photographers.
Key Discussion Points:
Operationalizing for Scale: Scott discusses the critical hire of an operations and client success manager that allowed him to step back from daily scheduling and communication.
The Operator to Owner Shift: Insights into transitioning from being…
The skinny
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