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PSA for MSPs: Swap Hero-Driven Projects for Standard Delivery — Sri Ganesan, RocketLane
Host Dave Sobel welcomes Sri Ganesan, co-founder and CEO of RocketLane, to discuss the evolving landscape of professional services automation (PSA). The conversation delves into the challenges faced by IT service providers in managing client-facing projects and the need to transition from a hero-driven approach to a more systematic, governance-focused model. Sree emphasizes the importance of standardizing project delivery to enhance consistency and efficiency, which is at the core of RocketLane's mission.
Sri elaborates on the integration of artificial intelligence (AI) within RocketLane's…
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