Cisco's AI Transformation Journey From Fragmented Systems To Smarter Workflows
What does AI transformation actually look like inside one of the world's largest engineering organizations? At Team '26 in Anaheim, I recently sat down with Jason Andrews to unpack how Cisco transformed decades of fragmented tooling, disconnected workflows, and spreadsheet-driven operations into a unified system of work built around Jira, Confluence, Jira Service Management, automation, and AI-ready workflows. And honestly, this conversation felt refreshingly practical. Jason oversees engineering operations across Cisco Networking, a business unit with around 22,000 engineers and product…
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