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How Credit Bank is Powering SME Growth in Kenya · The Mwango Capital Podcast

• 0:00
  SPEAKER_00: Good evening, everyone, and thank you all so much for joining us on our speakers this evening.
• 0:05
  SPEAKER_00: My name is Teri Ann Trebet and I'll be moderating our conversation this evening.
• 0:10
  SPEAKER_00: We are looking forward to a really interesting conversation powered by credit bank
• 0:17
  SPEAKER_00: on powering SME growth in Kenya.
• 0:19
  SPEAKER_00: As we know, the small and micro enterprises are the engine of Kenya's economic growth.
• 0:27
  SPEAKER_00: Our conversation this evening will be looking
• 0:30
  SPEAKER_00: at how credit bank has positioned its presence from a branch perspective.
• 0:35
  SPEAKER_00: How it's looking at the digital growth and how the bank is looking
• 0:40
  SPEAKER_00: at accessible financing for SMEs across the country.
• 0:44
  SPEAKER_00: And of course, SME financing is a big component.
• 0:48
  SPEAKER_00: No matter which report you look at, this is one of the big things that all SMEs are looking at.
• 0:54
  SPEAKER_00: And of course,
• 0:55
  SPEAKER_00: our discussion will be looking at how the bank,
• 0:58
  SPEAKER_00: Mass Credit Bank,
• 0:59
  SPEAKER_00: will be looking at accessible financing for SMEs across the country.
• 1:04
  SPEAKER_00: And myself as an SME, of course, this is a conversation that cuts very close.
• 1:08
  SPEAKER_00: So the discussion will cover that.
• 1:10
  SPEAKER_00: We'll also look at how branch teams are balancing underwriting discipline.
• 1:16
  SPEAKER_00: With the speed of how SMEs is to grow,
• 1:19
  SPEAKER_00: and this is one of the things that we cannot underestimate.
• 1:23
  SPEAKER_00: SMEs are growing at an unprecedented pace, but
• 1:27
  SPEAKER_01: a bank catching up or a lender's catching up.
• 1:29
  SPEAKER_00: I'd like to introduce my guest this evening,
• 1:32
  SPEAKER_00: Charles Kibara, the Chief Manager Operations and Branches at Credit Bank.
• 1:37
  SPEAKER_00: Charles, thank you so much for joining us on our conversation this evening.
• 1:41
  SPEAKER_00: We're really looking forward to this conversation because,
• 1:44
  SPEAKER_00: as I mentioned earlier,
• 1:45
  SPEAKER_00: SMEs power the growth of Kenya's economy and credit bank with your history,
• 1:53
  SPEAKER_00: with all the wonderful things that we've heard about credit banks through the years.
• 1:58
  SPEAKER_00: That small business and the SME is also central to your story as credit bank.
• 2:04
  SPEAKER_00: So as we kick off,
• 2:06
  SPEAKER_00: Charles,
• 2:07
  SPEAKER_00: Introduce yourself to us and tell us a little bit about Credit Bank
• 2:11
  SPEAKER_00: and why this conversation matters to you as an individual and also as a bank.
• 2:18
  SPEAKER_01: Thank you, Torian, and thank you, Mwango Spaces, for hosting this particular discussion.
• 2:25
  SPEAKER_01: And Charles Kibara has already introduced Chief Manager Operations and Branches at Credit Bank.
• 2:32
  SPEAKER_01: Credit Bank is a fully-fledged commercial bank established 40 years ago.
• 2:37
  SPEAKER_01: We are truly 40 years.
• 2:39
  SPEAKER_01: And our mandate is to serve the SMEs.
• 2:43
  SPEAKER_01: We also serve corporates.
• 2:45
  SPEAKER_01: We also do personal banking, but we are more focused on SMEs.
• 2:50
  SPEAKER_01: And I believe that is why we are here to re-earn, to discuss what we have to offer to the SMEs.
• 2:56
  SPEAKER_00: Absolutely.
• 2:57
  SPEAKER_00: Thank you so much, Charles.
• 2:59
  SPEAKER_00: And as we say as Kenyans,
• 3:01
  SPEAKER_00: the majority of us are in the SME space where we are running businesses
• 3:07
  SPEAKER_00: and credit bank has clearly positioned itself to power the growth of SMEs.
• 3:13
  SPEAKER_00: Just introduce us a little bit first before we get into the conversation to credit bank.
• 3:18
  SPEAKER_00: If we do have somebody in the audience who has not been engaged with credit bank,
• 3:23
  SPEAKER_00: just give us an introduction to credit bank.
• 3:26
  SPEAKER_01: As mentioned, Credit Mark is now 40 years, a full-reflect commercial bank.
• 3:32
  SPEAKER_01: We have 16 branches.
• 3:35
  SPEAKER_01: Eight of them are in Nairobi.
• 3:37
  SPEAKER_01: The others are in the main towns in Kenya.
• 3:41
  SPEAKER_01: Talking of Kisumu, Mombasa, Eldoret, Meru, Vika, Machakos.
• 3:51
  SPEAKER_01: So we are mainly in the main town.
• 3:53
  SPEAKER_01: But we serve our customers in all the 47 counties through digital channels.
• 4:00
  SPEAKER_01: Credit Bank is working on listing to the Nairobi Stock Exchange.
• 4:05
  SPEAKER_01: We are in discussion with NSE,
• 4:07
  SPEAKER_01: and I'm sure when the time comes,
• 4:10
  SPEAKER_01: we'll be able to announce, but we are working on that.
• 4:14
  SPEAKER_01: Thank you.
• 4:15
  SPEAKER_00: Tell us a little bit about your branch network as an access point for SME growth
• 4:22
  SPEAKER_01: across Kenya.
• 4:23
  SPEAKER_00: What's your branch network looking like and what are some of the things
• 4:28
  SPEAKER_00: that small businesses can look at when they're looking at which bank to work with
• 4:34
  SPEAKER_00: across Kenya?
• 4:35
  SPEAKER_01: As mentioned,
• 4:36
  SPEAKER_01: we are 16 branches,
• 4:38
  SPEAKER_01: eight of them in the Nairobi and the metropolitan area,
• 4:44
  SPEAKER_01: that is including Rungai, and Kitangela.
• 4:49
  SPEAKER_01: Outside there,
• 4:49
  SPEAKER_01: we are in Vika,
• 4:51
  SPEAKER_01: we are in Meru,
• 4:53
  SPEAKER_01: we are in Nakuru,
• 4:54
  SPEAKER_01: we are in Kisumo, Eldoret, Kisi, we are in Machakos, we are in Mombasa.
• 5:03
  SPEAKER_01: Basically covering all the main towns in Kenya,
• 5:07
  SPEAKER_01: but working to also have physical locations in other areas,
• 5:13
  SPEAKER_01: in the 47 counties in the near future,
• 5:16
  SPEAKER_01: but we are available in the digital channels to all our customers in Kenya and in
• 5:23
  SPEAKER_01: the diaspora.
• 5:24
  SPEAKER_00: Fantastic.
• 5:25
  SPEAKER_00: Tell us a little bit about the diaspora offering.
• 5:28
  SPEAKER_00: Of course, as Kenyans, we are rated globally as some of the most digitally active natives.
• 5:36
  SPEAKER_00: What's in it for diasporans when it comes to credit bank?
• 5:39
  SPEAKER_00: Tell us a little bit about that, Charles.
• 5:42
  SPEAKER_01: We're prepared to serve our diaspora customers.
• 5:45
  SPEAKER_01: First of all,
• 5:46
  SPEAKER_01: our diaspora customers can be able to open their accounts online through
• 5:51
  SPEAKER_01: an online EKYC solution wherever they are.
• 5:55
  SPEAKER_01: Whatever time of the day or geographical location,
• 5:58
  SPEAKER_01: we can be able to open an account online with credit bank.
• 6:02
  SPEAKER_01: Apart from that, we have established digital access points.
• 6:08
  SPEAKER_01: We have mobile banking and internet banking,
• 6:11
  SPEAKER_01: which they can use to transact wherever they are in the group.
• 6:16
  SPEAKER_01: We have other online solutions.
• 6:19
  SPEAKER_01: And we have a fully-fledged 24-7 customer service center that is able
• 6:26
  SPEAKER_01: to serve our customers whenever they are.
• 6:29
  SPEAKER_01: And we continue to serve our customers within our tagline, My Fred, My Bank.
• 6:37
  SPEAKER_00: Perhaps you can just turn us, turning digital access into...
• 6:43
  SPEAKER_00: Financing access beyond transactions can an NCME actually move through
• 6:49
  SPEAKER_00: the financing journey when you're looking at application,
• 6:53
  SPEAKER_00: a document for verification, disbursement.
• 6:57
  SPEAKER_00: Tell us a little bit more about that, especially with pay bill integration.
• 7:03
  SPEAKER_00: What does it look like for somebody who's running an actual business now working
• 7:08
  SPEAKER_00: with credit bank in that space?
• 7:10
  SPEAKER_01: As private bank,
• 7:11
  SPEAKER_01: we recognize that SMEs are busy people and they need to be served wherever they are.
• 7:18
  SPEAKER_01: So we've put in place measures to ensure
• 7:22
  SPEAKER_01: that our customers can be served wherever they are through online banking.
• 7:27
  SPEAKER_01: Our customers can be able to do all their transactions online and the same will be online.
• 7:33
  SPEAKER_01: Some of them will be done same day, immediate.
• 7:38
  SPEAKER_01: Others will be queued.
• 7:40
  SPEAKER_01: If their customers request We request checkbooks.
• 7:43
  SPEAKER_01: The same can be placed online.
• 7:46
  SPEAKER_01: And once the checks are available, they can be delivered to them.
• 7:51
  SPEAKER_01: The same customers can be called to come and collect them at the nearest branches.
• 7:57
  SPEAKER_01: But in terms of also financial access, in terms of ready, we have online.
• 8:04
  SPEAKER_01: Our SME customers can actually be able to access access.
• 8:09
  SPEAKER_01: Our SME
• 8:14
  SPEAKER_01: customers can also be able to borrow digital loans and that has been enabled
• 8:19
  SPEAKER_01: by the fact that we have been able to invest in digital credit scoring solutions so
• 8:27
  SPEAKER_01: that those customers,
• 8:29
  SPEAKER_01: those requests can actually be scored and approvals can be given online.
• 8:34
  SPEAKER_00: So I think that's quite an interesting point,
• 8:37
  SPEAKER_00: especially when it comes to credit scoring SMEs online.
• 8:43
  SPEAKER_00: If we can just briefly look at turning digital access into financing access beyond transactions.
• 8:50
  SPEAKER_00: You've told us a little bit about how the process has moved online.
• 8:56
  SPEAKER_00: So if I'm a small business, what does that mean to me?
• 9:01
  SPEAKER_00: I know we of course have to have a good credit rating.
• 9:05
  SPEAKER_00: But what does it mean to me when you say we've got digital access to online credit rating?
• 9:11
  SPEAKER_01: Once you have an account with us, then your credit rating is good.
• 9:20
  SPEAKER_01: Then you are able to get,
• 9:22
  SPEAKER_01: for example,
• 9:22
  SPEAKER_01: if you are an SME who wants to bid to a government organization
• 9:27
  SPEAKER_01: or county government,
• 9:28
  SPEAKER_01: you can be able to get your bid board online within a matter of minutes
• 9:35
  SPEAKER_01: without visiting the branch.
• 9:37
  SPEAKER_01: Meaning that as an SME,
• 9:38
  SPEAKER_01: then you'll be able to participate in the business of Bidding for business in
• 9:47
  SPEAKER_01: the government and county government, national government and county.
• 9:51
  SPEAKER_00: Oh, wow.
• 9:51
  SPEAKER_00: That's fantastic.
• 9:52
  SPEAKER_00: I just want us to move from that into another topic
• 9:56
  SPEAKER_00: where customer deposits have grown to over 22 billion shillings.
• 10:01
  SPEAKER_00: Operationally, how does that funding growth translate into...
• 10:06
  SPEAKER_00: What a specific branch can actually lend to SMEs in its area?
• 10:11
  SPEAKER_00: And is there a formal process connecting branch level deposit performance
• 10:17
  SPEAKER_00: to branch level SME lending capacity?
• 10:19
  SPEAKER_00: And I believe this is a problem that many SMEs who are already lending with banks actually have.
• 10:26
  SPEAKER_01: As a bank,
• 10:26
  SPEAKER_01: we are in the business of intermediation,
• 10:29
  SPEAKER_01: that is getting deposits and on the other side,
• 10:34
  SPEAKER_01: giving out loans to SME and other businesses that require finance.
• 10:41
  SPEAKER_01: So we ensure and balance and ensure that all our SME borrowers
• 10:48
  SPEAKER_01: Who meet our credit list criteria,
• 10:51
  SPEAKER_01: are able to get finance,
• 10:53
  SPEAKER_01: are able to be advised and get finance,
• 10:57
  SPEAKER_01: at a very good rate,
• 10:58
  SPEAKER_01: and also to ensure that if you are good SME,
• 11:02
  SPEAKER_01: then that your loan will be processed within a very short time,
• 11:07
  SPEAKER_01: within the timelines of the month.
• 11:09
  SPEAKER_01: We endeavor as a bank to support all our customers and that means those
• 11:14
  SPEAKER_01: who have deposits with us and those who don't have deposits with us,
• 11:20
  SPEAKER_01: but they have current accounts with us and they have financing needs.
• 11:25
  SPEAKER_01: As a bank,
• 11:26
  SPEAKER_01: our role is to receive deposits and to read the same deposits to those customers
• 11:34
  SPEAKER_01: who require Financing support.
• 11:37
  SPEAKER_01: There are those customers who probably require breeding finance.
• 11:41
  SPEAKER_01: They require LPOs.
• 11:44
  SPEAKER_01: They require short term loans, survey advances.
• 11:48
  SPEAKER_01: As a bank,
• 11:48
  SPEAKER_01: that is our role,
• 11:49
  SPEAKER_01: but also to ensure that the lending that we do is secure and that once we read
• 11:57
  SPEAKER_01: to you This term loan you'll be able to repay so that we can read to the next person
• 12:03
  SPEAKER_01: who is waiting on the other side, on the other branch of the bank.
• 12:07
  SPEAKER_00: Well, thank you so much.
• 12:09
  SPEAKER_00: For sharing that because it is really important for somebody who's looking to apply
• 12:15
  SPEAKER_00: for a loan to understand what that process really looks like.
• 12:20
  SPEAKER_00: Especially,
• 12:21
  SPEAKER_00: as I mentioned earlier,
• 12:23
  SPEAKER_00: when we look at approaching a bank, we look at it as an individual.
• 12:26
  SPEAKER_00: So we're looking at the branch we go to.
• 12:29
  SPEAKER_00: We're looking at the relationship we have with either the branch manager
• 12:33
  SPEAKER_00: the relationship manager or just the person that we speak to.
• 12:38
  SPEAKER_00: When we get to the bank.
• 12:41
  SPEAKER_00: Charles, tell us a little bit.
• 12:42
  SPEAKER_00: The MSME book contracted through 2023 to 2025 as part of a deliberate de-risking exercise.
• 12:53
  SPEAKER_00: What changed operationally at a branch level?
• 12:56
  SPEAKER_00: And I mentioned branch level.
• 12:58
  SPEAKER_00: Because as I mentioned,
• 12:59
  SPEAKER_00: this is where the touchpoint is between the bank and the person who's banking.
• 13:05
  SPEAKER_00: So just tell us a little bit about what that looks like
• 13:09
  SPEAKER_00: and what changed operationally and what's changing now
• 13:13
  SPEAKER_00: the bank reopens its appetite for SME growth for a population.
• 13:19
  SPEAKER_00: We say Kenyans...
• 13:20
  SPEAKER_00: Some of the most entrepreneurial people across the African continent
• 13:25
  SPEAKER_00: and credit bank is positioning itself within that space.
• 13:30
  SPEAKER_00: So when it comes to that operational shift, what does it look like for you as a bank?
• 13:36
  SPEAKER_01: What we have done over the period that you have mentioned,
• 13:41
  SPEAKER_01: 2023 to 2025,
• 13:43
  SPEAKER_01: we have recalibrated our risk models just to ensure that there's more due diligence
• 13:49
  SPEAKER_01: for the High risk credit proposals,
• 13:53
  SPEAKER_01: while at the same time ensuring that for the low risk credit proposals,
• 13:58
  SPEAKER_01: we are making it easy through automated risk analysis and approvals.
• 14:05
  SPEAKER_01: And basically then what we are saying is that for certain borrowings that are deemed
• 14:13
  SPEAKER_01: to be high risk, we take them through More due diligence, more centralization.
• 14:20
  SPEAKER_01: We look at it more at the head office.
• 14:23
  SPEAKER_01: We look at it more and as we easen it out for the role risk proposal.
• 14:30
  SPEAKER_01: That means for the SMEs who are coming to borrow a certain amount that is not high,
• 14:38
  SPEAKER_01: the SME has a good risk rating.
• 14:43
  SPEAKER_01: We are able to actually Risk analyze the same automatically and give the loan
• 14:51
  SPEAKER_01: as fast as possible while we take more time with the high exposures,
• 14:57
  SPEAKER_01: high risk trade proposals, just to ensure that depositors' money remains secure.
• 15:03
  SPEAKER_00: And it is the central line that depositors' money is secure.
• 15:08
  SPEAKER_00: Charles, tell us about the turnaround time.
• 15:11
  SPEAKER_00: What's the actual turnaround time for an SME loan application?
• 15:15
  SPEAKER_00: When myself,
• 15:17
  SPEAKER_00: as an SME,
• 15:19
  SPEAKER_00: submits my application for a loan to this investment,
• 15:24
  SPEAKER_00: and we're specifically in that process,
• 15:26
  SPEAKER_00: documentation,
• 15:28
  SPEAKER_00: credit committee sign-off,
• 15:30
  SPEAKER_00: collateral verification, Do you see the biggest opportunity to speed things up?
• 15:37
  SPEAKER_00: Perhaps because of your experience within that space,
• 15:40
  SPEAKER_00: just top up what advice would you have for SMEs to be able to get financing easier
• 15:48
  SPEAKER_00: when they have all their papers in order?
• 15:51
  SPEAKER_01: Once you make an application for a loan to credit bank,
• 15:56
  SPEAKER_01: Timelines will depend from the kind of room that you apply.
• 16:02
  SPEAKER_01: As mentioned,
• 16:03
  SPEAKER_01: it could be that you just want a bid board,
• 16:07
  SPEAKER_01: which you can actually apply online and you're able to get it immediately.
• 16:14
  SPEAKER_01: Probably,
• 16:14
  SPEAKER_01: Teriyan,
• 16:15
  SPEAKER_01: you just want a summary advance,
• 16:17
  SPEAKER_01: which you can also get online, and you can actually get it immediately.
• 16:22
  SPEAKER_01: Going to other kind of loans,
• 16:25
  SPEAKER_01: other kind of loans,
• 16:27
  SPEAKER_01: probably you want an asset finance, and you meet all the criteria that is required.
• 16:32
  SPEAKER_01: That may not take long.
• 16:34
  SPEAKER_01: If it is a loan...
• 16:36
  SPEAKER_01: Whose security could be ratted security,
• 16:39
  SPEAKER_01: that may take some bit more time due to ratted security,
• 16:45
  SPEAKER_01: affection,
• 16:47
  SPEAKER_01: and legal due diligence that takes about two or three months,
• 16:51
  SPEAKER_01: which again is beyond our control.
• 16:54
  SPEAKER_01: So my response to you is that it depends on the kind of loan that you are applying,
• 17:00
  SPEAKER_01: but most important is that terry and that's You already have an account with us.
• 17:05
  SPEAKER_01: The documentation is okay.
• 17:07
  SPEAKER_01: Credit history is okay.
• 17:09
  SPEAKER_01: Then we'll be able to process the loan as fast as possible.
• 17:13
  SPEAKER_01: But also to mention that our relationship officers will be able to guide you.
• 17:18
  SPEAKER_01: In the documentation process and in the application process,
• 17:24
  SPEAKER_01: just as I mentioned, we are a friendly band.
• 17:28
  SPEAKER_01: My friend, my band.
• 17:30
  SPEAKER_01: But just looking at areas of improvement,
• 17:32
  SPEAKER_01: probably we are seeing a lot of improvement in the government registries to
• 17:38
  SPEAKER_01: the digitalization of government registries.
• 17:41
  SPEAKER_01: That is paying to quicken things up.
• 17:44
  SPEAKER_01: So I believe that the time that we,
• 17:46
  SPEAKER_01: all the banks,
• 17:47
  SPEAKER_01: not only credit we are taking,
• 17:49
  SPEAKER_01: the process that it's about security will come down as we continue.
• 17:54
  SPEAKER_00: Absolutely.
• 17:54
  SPEAKER_00: I want us to look at the co-banking platform and the role it plays in business.
• 18:01
  SPEAKER_00: Thank you so much.
• 18:19
  SPEAKER_00: That the current platform does not yet support.
• 18:22
  SPEAKER_00: And I think the reason we're really stressing on this,
• 18:25
  SPEAKER_00: Charles,
• 18:26
  SPEAKER_00: is because at the end of the day,
• 18:28
  SPEAKER_00: the key target or the key customer is the small business that just wants
• 18:34
  SPEAKER_00: to get access to credit in order to grow their business, Charles.
• 18:39
  SPEAKER_01: The integrity of the co-banking system cannot be inside.
• 18:42
  SPEAKER_01: It's important.
• 18:44
  SPEAKER_01: At Credit Bank, we are running T24.
• 18:48
  SPEAKER_01: T24 by Terminals is the RedBing co-banking system in the world with over 950 banks,
• 18:58
  SPEAKER_01: Aminok Tier 1 banks running on T24.
• 19:03
  SPEAKER_01: It was declared last year as the best co-banking system by Euromoney and also
• 19:10
  SPEAKER_01: in USA is the best co-banking system.
• 19:14
  SPEAKER_01: So that gives us an edge in terms of the way we are able
• 19:17
  SPEAKER_01: to process our customers' transactions as fast enough.
• 19:22
  SPEAKER_01: We are able to integrate to our SME, our corporates.
• 19:30
  SPEAKER_01: Through APIs,
• 19:31
  SPEAKER_01: we are able to integrate to them so that most of their transactions,
• 19:35
  SPEAKER_01: they can actually land them at the safety of their office.
• 19:38
  SPEAKER_01: We are also proud to say that we are looking at an upgrade for the same T24.
• 19:45
  SPEAKER_01: And once we do the upgrade,
• 19:47
  SPEAKER_01: we are looking at more AI power that will have a core banking system
• 19:52
  SPEAKER_01: that will be able to be AI ready, more crowd ready.
• 19:56
  SPEAKER_01: So we are looking at that just to ensure
• 19:59
  SPEAKER_01: that we can continue serving our customers faster, much,
• 20:02
  SPEAKER_01: much better,
• 20:03
  SPEAKER_01: but also ensuring that the integrity of customers' data remains paramount.
• 20:09
  SPEAKER_00: As we continue with this conversation,
• 20:12
  SPEAKER_00: when we come to the end,
• 20:13
  SPEAKER_00: you'll tell us a little bit more about what that platform means for SMEs
• 20:18
  SPEAKER_00: who are either interested in joining credit bank or already part of credit bank.
• 20:24
  SPEAKER_00: Tell us a little bit about delivering trade finance beyond Nairobi.
• 20:29
  SPEAKER_00: Naturally,
• 20:30
  SPEAKER_00: when a lot of people look at trade finance,
• 20:34
  SPEAKER_00: unfortunately, it's looked at from capital city or the big towns perspective.
• 20:40
  SPEAKER_00: But we're seeing an emergence of bid bonds,
• 20:43
  SPEAKER_00: performance guarantees,
• 20:44
  SPEAKER_00: letters of credit,
• 20:46
  SPEAKER_00: which can or are helping SME compete for tender and cross-border trade.
• 20:52
  SPEAKER_00: Tell us, how is that specialized capability actually delivered to a business banking?
• 20:59
  SPEAKER_00: Another town like Kisi or Eldorate or where I come from, Kitale.
• 21:04
  SPEAKER_00: How is that handled locally or rooted through a central team?
• 21:09
  SPEAKER_01: Thank you for mentioning Trade Finance, and indeed, Credit Bank is known for Trade Finance.
• 21:16
  SPEAKER_01: In the year 2021,
• 21:17
  SPEAKER_01: we were affected by the King Award as the best bank in Trade Finance,
• 21:23
  SPEAKER_01: and we remain among the best banks in Trade Finance.
• 21:28
  SPEAKER_01: We have invested in technical capability.
• 21:34
  SPEAKER_01: Invested in human resources.
• 21:36
  SPEAKER_01: We've invested in systems just to ensure that we remain among the best banks in trade finance.
• 21:46
  SPEAKER_01: And as already mentioned,
• 21:47
  SPEAKER_01: for bid boards,
• 21:49
  SPEAKER_01: which is the primary instrument for an SME to enter into a government business,
• 21:57
  SPEAKER_01: we are already online on that.
• 21:59
  SPEAKER_01: An SME, wherever you are,
• 22:01
  SPEAKER_01: you can actually Login to our Bitboard solutions and apply and get
• 22:09
  SPEAKER_01: that Bitboard online without visiting any branch.
• 22:15
  SPEAKER_01: For the other sophisticated instruments,
• 22:19
  SPEAKER_01: like the raters of credit,
• 22:22
  SPEAKER_01: The APGs and the PGs,
• 22:26
  SPEAKER_01: which require more due diligence,
• 22:28
  SPEAKER_01: the same can be applied through our branch network.
• 22:35
  SPEAKER_01: The same will be processed through our credit origination systems, which are actually online.
• 22:43
  SPEAKER_01: So through our branch teams,
• 22:46
  SPEAKER_01: the same will be processed same day or in a matter of few days so that
• 22:51
  SPEAKER_01: a decision can be made as fast as possible to facilitate trade in any part of
• 22:58
  SPEAKER_01: the country.
• 22:59
  SPEAKER_00: One of the bigger markets we're now seeing is the diaspora.
• 23:03
  SPEAKER_00: And they're really now paying attention to what's happening back home.
• 23:08
  SPEAKER_00: And I'm curious about how Credit Bank is serving diaspora-linked SME capital.
• 23:14
  SPEAKER_00: So for diaspora client channeling savings back home
• 23:19
  SPEAKER_00: through Numbani diaspora banking,
• 23:21
  SPEAKER_00: and perhaps with that you can tell us a little bit about
• 23:24
  SPEAKER_00: the Numbani diaspora banking, what does the operational handle look like?
• 23:30
  SPEAKER_00: If that money is meant to support a family business or an SME backing can you?
• 23:36
  SPEAKER_01: We have a diaspora product called Numbani Diaspora Accounts
• 23:43
  SPEAKER_01: that has been specifically curated for our diaspora customers.
• 23:49
  SPEAKER_01: And as mentioned,
• 23:50
  SPEAKER_01: our diaspora customers can be able to open their accounts online
• 23:56
  SPEAKER_01: without being required to visit any of our branches.
• 24:00
  SPEAKER_01: They can be able to open their accounts wherever they are,
• 24:03
  SPEAKER_01: whether in USA,
• 24:05
  SPEAKER_01: Middle East, Europe,
• 24:07
  SPEAKER_01: by just logging into our website and going to open an account,
• 24:12
  SPEAKER_01: they'll be able to open a diaspora account.
• 24:15
  SPEAKER_01: And once they open our customer service,
• 24:18
  SPEAKER_01: officers will be able to reach out to them and guide them on any requirement
• 24:25
  SPEAKER_01: that they may require.
• 24:26
  SPEAKER_01: But their account will actually be available for them.
• 24:29
  SPEAKER_01: In terms of remittance solutions, we've invested on remittance solutions.
• 24:35
  SPEAKER_01: We have a remittance solution called RIA,
• 24:38
  SPEAKER_01: remittance solution,
• 24:40
  SPEAKER_01: where our diaspora customers can actually be able to deposit money Directly
• 24:48
  SPEAKER_01: to their accounts.
• 24:50
  SPEAKER_01: But also to mention that this real rental solution is actually a solution
• 24:55
  SPEAKER_01: that has been curated to also work with other financial service providers.
• 25:02
  SPEAKER_01: And we have provided this to Sarkos, a number of Sarkos in Kenya.
• 25:07
  SPEAKER_01: They are using our rails to serve their diaspora customers wherever they are.
• 25:14
  SPEAKER_01: So that their diaspora customers can use their rails and deposit money
• 25:20
  SPEAKER_01: into their circle accounts.
• 25:22
  SPEAKER_01: I think that is very important.
• 25:24
  SPEAKER_01: Apart from that, we have a dedicated customer service, a unit that operates 24 seven.
• 25:32
  SPEAKER_01: So taking care of the various timelines and geographical time zones.
• 25:39
  SPEAKER_01: We have mobile banking, internet banking.
• 25:42
  SPEAKER_01: And I believe that our customers,
• 25:44
  SPEAKER_01: wherever they are,
• 25:45
  SPEAKER_01: our Neospra customers,
• 25:47
  SPEAKER_01: wherever they are,
• 25:48
  SPEAKER_01: they can be able to operate their accounts with us as if they are still in Kenya
• 25:55
  SPEAKER_01: without any gap.
• 25:56
  SPEAKER_00: Oh, that's fantastic.
• 25:58
  SPEAKER_00: For a diaspora client to actually operate without any gap,
• 26:03
  SPEAKER_00: because one of the main issues is trust for diaspora client,
• 26:07
  SPEAKER_00: but for them to see that there's no gap,
• 26:09
  SPEAKER_00: definitely you are providing a service that gives them the peace of mind for them
• 26:15
  SPEAKER_00: to be able to do that.
• 26:17
  SPEAKER_00: Let's talk a little bit about branch staff as growth partners and not just as processors.
• 26:24
  SPEAKER_00: Do branch relationship teams offer SME clients any hands-on support,
• 26:30
  SPEAKER_00: cash flow guidance,
• 26:32
  SPEAKER_00: helping prepare for loan application,
• 26:34
  SPEAKER_00: or is it just branch relationship or branch involvement at
• 26:39
  SPEAKER_00: a largely transactional space?
• 26:42
  SPEAKER_00: I think that also as an individual and as an SME,
• 26:46
  SPEAKER_00: because mostly When we approach,
• 26:49
  SPEAKER_00: even the bank that we've been banking with for years, it never feels very personal.
• 26:55
  SPEAKER_00: And I feel like if it did from a branch staff perspective,
• 27:00
  SPEAKER_00: when our branch managers look at us as growth partners
• 27:03
  SPEAKER_00: and not just people they're processing either loans for,
• 27:07
  SPEAKER_00: there's a ceiling or I feel as an individual that this would make
• 27:11
  SPEAKER_00: so much more sense.
• 27:13
  SPEAKER_00: How is credit bank working towards growing your staff towards the position
• 27:20
  SPEAKER_00: as growth partners for your clients?
• 27:22
  SPEAKER_01: Our dedicated grant managers and RMs are indeed very well trained.
• 27:27
  SPEAKER_01: And I want to promise that our staff for the branches are leading the spirit
• 27:33
  SPEAKER_01: of my friend, my bank.
• 27:35
  SPEAKER_01: And they are working with our customers,
• 27:39
  SPEAKER_01: not just as transaction facilitators, but also as transaction.
• 27:48
  SPEAKER_01: They are able to work with our customers.
• 27:52
  SPEAKER_01: To package any application that they may require for lending, advise them on many other areas.
• 28:00
  SPEAKER_01: Because as a bank,
• 28:01
  SPEAKER_01: we realize that most of our customers,
• 28:05
  SPEAKER_01: inasmuch as they are banking with us,
• 28:07
  SPEAKER_01: we realize that is a financial literacy in Kenya.
• 28:11
  SPEAKER_01: Indeed, citing the FinAccess report of 2024 is only at 42%.
• 28:21
  SPEAKER_01: So when our customers come to our branches,
• 28:25
  SPEAKER_01: we realize that for some of us, indeed,
• 28:28
  SPEAKER_01: even digital services like internet banking,
• 28:32
  SPEAKER_01: when we talk about trade finance,
• 28:35
  SPEAKER_01: some of those services may require some guidance to a certain extent.
• 28:39
  SPEAKER_01: And we have trade staff who are able to hard hold our customers just to ensure
• 28:45
  SPEAKER_01: that some of the decisions that our customers are making They are able to add value
• 28:51
  SPEAKER_01: to it and indeed leaving our spirit of my friend, my bank.
• 28:57
  SPEAKER_00: Thank you so much for that.
• 28:59
  SPEAKER_00: I think the points I've raised are really important as we cannot divorce them
• 29:04
  SPEAKER_00: from what's happening within the SME space and how we continually look at the role
• 29:09
  SPEAKER_00: of relationship managers and just the relationship between us
• 29:13
  SPEAKER_01: and the banks.
• 29:14
  SPEAKER_00: Let's talk about balancing the speed and discipline at the branch level.
• 29:19
  SPEAKER_00: And the reason we keep insisting on the branch level is because that's where we
• 29:25
  SPEAKER_00: as small businesses get the relationship with the bank.
• 29:30
  SPEAKER_00: Given the assets quality pressure that drove last year's provisioning,
• 29:34
  SPEAKER_00: how do branch teams balance moving quickly for SME clients against
• 29:40
  SPEAKER_00: the underwriting discipline the bank now requires?
• 29:44
  SPEAKER_00: Does that tension ever slow things down more than clients would like, Charles?
• 29:50
  SPEAKER_01: Just to ensure that we have a balance on that,
• 29:52
  SPEAKER_01: we've retrained all our branch teams on credit risk analysis just to ensure
• 29:58
  SPEAKER_01: that they can be able to pick on those applications that require faster decisions.
• 30:05
  SPEAKER_01: So that the same can be frustrates and those that require salary due diligence
• 30:11
  SPEAKER_01: and risk analysis.
• 30:13
  SPEAKER_01: We've also invested in credit calling softwares to make us make decisions even faster.
• 30:20
  SPEAKER_01: For those applications that are deemed to be risk risky,
• 30:26
  SPEAKER_01: low exposures, let's talk about salary advances, stock compete boards.
• 30:32
  SPEAKER_01: We've invested in solutions that are actually able to score them automatically
• 30:38
  SPEAKER_01: and approve the same Online,
• 30:41
  SPEAKER_01: just to ensure that those customers that are coming for raw risk,
• 30:47
  SPEAKER_01: raw exposure application,
• 30:48
  SPEAKER_01: the same are archery, approved, scored, and approved online.
• 30:55
  SPEAKER_01: And those that require the module diligence,
• 30:59
  SPEAKER_01: then the same can be fast-tracked through grading scoring softwares.
• 31:04
  SPEAKER_00: And of course,
• 31:05
  SPEAKER_00: a really important point because we constantly,
• 31:09
  SPEAKER_00: as clients and as customers,
• 31:11
  SPEAKER_00: just want to know how can we get more engagement with the bank,
• 31:16
  SPEAKER_00: not just as a partner level,
• 31:18
  SPEAKER_00: but as an institution,
• 31:19
  SPEAKER_00: but also is a bank thinking about the future of our organizations and using that
• 31:26
  SPEAKER_00: then building processes or programs that will help us as a business move forward as
• 31:32
  SPEAKER_00: an organization.
• 31:34
  SPEAKER_00: Charl, let's talk about governance standards.
• 31:37
  SPEAKER_00: ShowCup's entry brought DFI alignment governance and ESG standards at an institutional level.
• 31:47
  SPEAKER_00: Has that translated into any visible change in how branch staff are trained
• 31:53
  SPEAKER_00: or how SME clients are served day to day?
• 31:56
  SPEAKER_00: Or has its impact stayed mostly at the board and policy level?
• 32:02
  SPEAKER_00: And of course,
• 32:03
  SPEAKER_00: we hope,
• 32:04
  SPEAKER_00: or at least I hope,
• 32:05
  SPEAKER_00: that it hasn't just stayed at that very high level and that it has trickled down to
• 32:10
  SPEAKER_00: the people that it should meet.
• 32:13
  SPEAKER_01: Yeah, indeed,
• 32:13
  SPEAKER_01: ShowCup are very strong on governance and ESG and their presence
• 32:19
  SPEAKER_01: at credit bank has come adversely and a requirement that we reroute
• 32:26
  SPEAKER_01: at all our policies and all our procedures to ensure that we meet
• 32:31
  SPEAKER_01: the stringent requirements that ShowCup applies in all their partners.
• 32:38
  SPEAKER_01: So I can assure you that we've rewrote all our policies,
• 32:43
  SPEAKER_01: procedures,
• 32:44
  SPEAKER_01: and SLAs, and we've embedded their strict requirements on governance and ESG.
• 32:52
  SPEAKER_01: So as we sit now,
• 32:53
  SPEAKER_01: I believe we are much better with the show cap being on board
• 32:58
  SPEAKER_01: because we are applying their best practices in those areas.
• 33:03
  SPEAKER_00: Thank you so much for sharing what you're doing.
• 33:06
  SPEAKER_00: The S&E space,
• 33:09
  SPEAKER_00: as we say,
• 33:10
  SPEAKER_00: is growing and it's funding Kenya's economic growth and the role that we play and
• 33:17
  SPEAKER_00: the role that you play as a bank will really make a big difference into
• 33:22
  SPEAKER_00: The overall growth picture of SME growth in the country.
• 33:26
  SPEAKER_00: I want us to move to operational readiness.
• 33:30
  SPEAKER_00: With a demutualization and an NSE listing underway,
• 33:34
  SPEAKER_00: what's changing operationally when you look at systems,
• 33:37
  SPEAKER_00: when you look at compliance processes,
• 33:40
  SPEAKER_00: reporting to prepare the branch network for that transition,
• 33:44
  SPEAKER_00: especially without disrupting service to SME clients?
• 33:49
  SPEAKER_00: What does that look like, Charles?
• 33:51
  SPEAKER_01: One area that is already mentioned is the work that has been done by the advisory
• 33:56
  SPEAKER_01: through Show Cup,
• 33:57
  SPEAKER_01: just to ensure that we have very much aligned on the governance and ESG.
• 34:03
  SPEAKER_01: Another area is ISO 9001-2015 certification.
• 34:09
  SPEAKER_01: We were certified a few years ago.
• 34:12
  SPEAKER_01: And we were recertified this year.
• 34:14
  SPEAKER_01: And what that ensures is that we are forced to look at all our policies.
• 34:20
  SPEAKER_01: We are forced to look at all our products and procedures just to ensure
• 34:25
  SPEAKER_01: that they are customer centric, they are risk approved.
• 34:30
  SPEAKER_01: And that also ensures that we focus on continuous improvement.
• 34:36
  SPEAKER_01: So that by the time we are getting to the NSE,
• 34:39
  SPEAKER_01: then we will be ready For the scrutiny that is required,
• 34:44
  SPEAKER_01: we'll have a customer base that is satisfied and we will have a better view
• 34:51
  SPEAKER_01: of our risks and opportunities just to ensure that the bank remains sustainable.
• 34:57
  SPEAKER_00: We are quickly coming to the end of our conversation now,
• 35:01
  SPEAKER_00: but I think it's important for us to just look at operational readiness behind
• 35:06
  SPEAKER_00: the listing.
• 35:07
  SPEAKER_00: So as you prepare for that,
• 35:09
  SPEAKER_00: What's that preparation like and how are you cushioning
• 35:12
  SPEAKER_00: or protecting your SME clients?
• 35:15
  SPEAKER_01: We've invested a lot in risk management in the last few years.
• 35:21
  SPEAKER_01: We have a forefraid risk department.
• 35:24
  SPEAKER_01: We have a forefraid legal department.
• 35:27
  SPEAKER_01: We have also a fully free internal audit department,
• 35:31
  SPEAKER_01: and we are beefing up the human resource aspect in those departments.
• 35:36
  SPEAKER_01: We are working on,
• 35:38
  SPEAKER_01: as mentioned earlier,
• 35:40
  SPEAKER_01: we are looking at a co-banking system upgrades,
• 35:45
  SPEAKER_01: even as they look at our products to just ensure then
• 35:48
  SPEAKER_01: that all our products Risk-proofed,
• 35:52
  SPEAKER_01: and we are continuously looking at the opportunities in the market to ensure that
• 35:56
  SPEAKER_01: the bank will continue to participate and have our SMEs to help them scale and grow,
• 36:04
  SPEAKER_01: even as the bank continues to grow and eyes listing at Nairobi Stock Exchange.
• 36:10
  SPEAKER_00: Of course,
• 36:10
  SPEAKER_00: with more liquidity sitting in government securities and CBK placements,
• 36:17
  SPEAKER_00: What operational signals,
• 36:19
  SPEAKER_00: branch level demand,
• 36:21
  SPEAKER_00: improved repayment patterns would tell you it's time to direct more of
• 36:26
  SPEAKER_00: that liquidity back into SME lending?
• 36:30
  SPEAKER_01: And indeed, we've seen the macroeconomic factors de-raising.
• 36:35
  SPEAKER_01: We've seen the central bank pouring on banks, commercial banks, to read more.
• 36:40
  SPEAKER_01: And that has been signaled by the CBR rate that has made stable since April.
• 36:46
  SPEAKER_01: If you look at the U.S. dollar, the same as we made stable.
• 36:50
  SPEAKER_01: At the bank,
• 36:51
  SPEAKER_01: we've seen more inflows coming from our customers being paid,
• 36:56
  SPEAKER_01: whether they are their health facilities, they have their bills with the share.
• 37:01
  SPEAKER_01: We can see.
• 37:03
  SPEAKER_01: More info is coming from that area.
• 37:05
  SPEAKER_01: We can see pending bills by KF Akura being paid.
• 37:10
  SPEAKER_01: I think that's an environment that we are not having in the last two years.
• 37:14
  SPEAKER_01: We can see more payment coming in.
• 37:17
  SPEAKER_01: So that even those customers who were struggling with the installments,
• 37:22
  SPEAKER_01: we can see that coming out very well.
• 37:25
  SPEAKER_01: So indeed,
• 37:25
  SPEAKER_01: that is a signal that to Credit Bank and to all other banks,
• 37:29
  SPEAKER_01: that this is a good time to support our SMEs and they are actually looking
• 37:34
  SPEAKER_01: for more business.
• 37:35
  SPEAKER_01: They are very motivated.
• 37:36
  SPEAKER_01: When the SMEs have their pending bills paid, they are able to do more business.
• 37:42
  SPEAKER_01: And we are here as a bank, as a commercial bank.
• 37:45
  SPEAKER_01: Ready and willing to work with them to scale their business to the next one.
• 37:50
  SPEAKER_00: Charles,
• 37:50
  SPEAKER_00: as we come to the end of our conversation,
• 37:53
  SPEAKER_00: let's talk about what success looks like in three years.
• 37:56
  SPEAKER_00: From your seat,
• 37:58
  SPEAKER_00: running operations and branches,
• 38:00
  SPEAKER_00: what would tell you credit bank powered SMA growth in three years?
• 38:06
  SPEAKER_00: More SMAs banked,
• 38:08
  SPEAKER_00: faster financing,
• 38:10
  SPEAKER_00: specific businesses you can point to as having scaled The bank support.
• 38:15
  SPEAKER_00: And I guess we're just asking,
• 38:16
  SPEAKER_00: what does success look like for you based on everything you've told us tonight?
• 38:21
  SPEAKER_00: What does that look like in three years?
• 38:24
  SPEAKER_01: As a bank, we are looking to partner with the SMEs to grow together.
• 38:31
  SPEAKER_01: We are looking at setting aside $1 billion each year in the next three years
• 38:36
  SPEAKER_01: to finance SME, be able to scale.
• 38:39
  SPEAKER_01: As a bank,
• 38:41
  SPEAKER_01: we are also Looking at partnering with other financial service providers,
• 38:49
  SPEAKER_01: talk of fintechs, to scale the payment solutions in this country.
• 38:55
  SPEAKER_01: We are already partnering with several fintechs
• 38:59
  SPEAKER_01: to provide last mile payment solutions in terms of casering.
• 39:05
  SPEAKER_01: In terms of check clearing,
• 39:07
  SPEAKER_01: whether it is circles,
• 39:09
  SPEAKER_01: so that those circles,
• 39:11
  SPEAKER_01: those financial institutions that are not able to go to the clearinghouse,
• 39:16
  SPEAKER_01: we are able to take them through our rents.
• 39:19
  SPEAKER_01: Those fintechs that are not able to settle through pestering,
• 39:24
  SPEAKER_01: we are also helping them to settle and process pestering.
• 39:29
  SPEAKER_01: And that has a cascading effect.
• 39:32
  SPEAKER_01: Has a bigger reach to all the SMEs in Kenya.
• 39:36
  SPEAKER_01: So we are looking at that.
• 39:38
  SPEAKER_01: So in terms of ensuring that we have more and more,
• 39:42
  SPEAKER_01: we are partnering with more and more financial institutions,
• 39:45
  SPEAKER_01: more and more free debts, just to grow the payment services in this country.
• 39:51
  SPEAKER_01: Even as we support more SMEs through RENDY,
• 39:54
  SPEAKER_01: through financial Training through financial support.
• 40:00
  SPEAKER_01: In terms of businesses that we've been able to successfully work with,
• 40:05
  SPEAKER_01: and we are proud as a bank having worked with them and taken them to the next level.
• 40:12
  SPEAKER_01: We had for many years partnered with MCF and I am proud as credit bank.
• 40:18
  SPEAKER_01: We were able to hold some medical facilities from small clinics,
• 40:24
  SPEAKER_01: and now they are very big hospitals.
• 40:26
  SPEAKER_01: In the past, we've also a savvy in agriculture to finance agriculture startups.
• 40:34
  SPEAKER_01: And some of the agriculture startups are now big business entrepreneurs and processors.
• 40:41
  SPEAKER_01: We've also worked with contractors and we prayed as a credit bank that we'd continue
• 40:46
  SPEAKER_01: to work with them.
• 40:47
  SPEAKER_01: Even as we explore new frontiers on APIs to just help and work
• 40:54
  SPEAKER_01: with these SMEs even might be better.
• 40:57
  SPEAKER_01: Just to ensure that our SMEs then will be able to do most of their banking
• 41:03
  SPEAKER_01: the safety of their offices in the next three years.
• 41:08
  SPEAKER_00: Thank you so much, Charles, and especially for just sharing what success looks like.
• 41:13
  SPEAKER_00: Because sometimes we look at success from very different perspectives,
• 41:16
  SPEAKER_00: but to get the honor of listening to you as a bank serving SMEs
• 41:23
  SPEAKER_00: and just understanding what success looks like.
• 41:27
  SPEAKER_00: So we thank you so much for making time to be here with us this evening.
• 41:31
  SPEAKER_00: Just before we wrap up,
• 41:32
  SPEAKER_00: Charles, maybe something I might not have asked and something you think you might...
• 41:37
  SPEAKER_00: Just tell us as we wrap up before I call it tonight,
• 41:43
  SPEAKER_00: what are your final words for this evening?
• 41:45
  SPEAKER_01: Thank you, Torian.
• 41:46
  SPEAKER_01: I also thank Mwango's business and all those who have logged into this discussion.
• 41:53
  SPEAKER_01: As a bank, our biggest promise is we remain available for you.
• 42:00
  SPEAKER_01: We remain friendly.
• 42:01
  SPEAKER_01: We remain friendly.
• 42:03
  SPEAKER_01: Available for you to come and partner with you and provide a solution that you may require.
• 42:08
  SPEAKER_01: We are ready to discuss with you and come up with a solution,
• 42:12
  SPEAKER_01: whether it's a technical solution or it's a financial solution or
• 42:16
  SPEAKER_01: a payment solution.
• 42:17
  SPEAKER_01: We are open, ready and willing to work with you.
• 42:21
  SPEAKER_01: And thank you very much to Ryan for the opportunity.
• 42:24
  SPEAKER_00: Thank you so much Charles for making time to be with us this evening as we had
• 42:29
  SPEAKER_00: A conversation on how credit bank is powering SMA growth.
• 42:35
  SPEAKER_00: In Kenya,
• 42:35
  SPEAKER_00: of course,
• 42:35
  SPEAKER_00: this conversation has been examining how credit bank's operations
• 42:40
  SPEAKER_00: and branched Banking faction are powering SME growth in Kenya from
• 42:46
  SPEAKER_00: a Tier 3 lender rebuilding its MSME book after a deliberate de-risking phase,
• 42:55
  SPEAKER_00: as you have heard from Charles between 2023 and 2025.
• 42:59
  SPEAKER_00: And this evening,
• 43:01
  SPEAKER_00: we have endeavoured to unpack how branch presence,
• 43:05
  SPEAKER_00: digital channels that Charles has told us about from CB Connect,
• 43:09
  SPEAKER_00: The trade finance capabilities actually translate into deposit growth and
• 43:16
  SPEAKER_00: so much more in terms of accessible financing for SMEs across the country.
• 43:22
  SPEAKER_00: This discussion has also covered how Branch team balance,
• 43:27
  SPEAKER_00: underwriting discipline with a speed SMEs need to grow
• 43:31
  SPEAKER_00: in what operational readiness looks like as the bank prepares for demutualization
• 43:38
  SPEAKER_00: and listing on the Nairobi Securities Exchange and courted Thank you so much
• 43:44
  SPEAKER_00: for hosting us this evening and of course for our guest credit bank.
• 44:01
  SPEAKER_00: My name is Terri-Ann Chabett.
• 44:02
  SPEAKER_00: It's been an absolute pleasure.
• 44:15
  SPEAKER_00: To moderate this conversation,
• 44:17
  SPEAKER_00: I'd like to thank each and every one of us who has made it to join us this evening.
• 44:22
  SPEAKER_00: Once again, a big thank you to our host for this evening.
• 44:26
  SPEAKER_00: That's Mwango Capital and of course, Credit Bank for being here to tell us the story.
• 44:32
  SPEAKER_00: Thank you so much for making time to be with us this evening.
• 44:35
  SPEAKER_00: And thank you for sharing with us what Credit Bank is doing to power SME growth in Kenya.
• 44:42
  SPEAKER_01: And thank you very much.
• 44:43
  SPEAKER_01: Terry Han, thank you Mwango Capitou and all our listeners today.
• 44:47
  SPEAKER_00: Thank you all and good night.