Transcript

Hiring #1215 · From Chad

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Which is harder to change, an attitude or a skill?
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There's a story behind that. This is your daily message from
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Chad #12115 to upgrade your mental game today by telling
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yourself a better story. Because the most important story
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you hear is the story you tell yourself.
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This message is dedicated to Tom Crosby.
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Here's the upgrade. You may think your skills are
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what make you valuable, but upgraded thinking understand
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skills can be taught to anyone. Attitude has to be brought.
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Here's the story, superstar sales trainer Frake Soma says.
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I hire for attitude and train for skill.
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Soma has neither the time nor the wish to change people's
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attitudes. A burger chain in Tennessee
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built an entire company on that idea.
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In 1956, Fred Powell Barger opened a little burger stand in
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Kingsport. Today, Powell's Sudden Service
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has about 31 locations, and it is the only restaurant company
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ever to win the Malcolm Baldridge National Quality
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Award. Pals does about $2500 in sales
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per square foot annually. Many of the leading burger
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brands are closer to $650. Pals makes one mistake for every
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3600 orders. It's frontline turnover is about
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1/3 the industry average, and when Harvard Business Review
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studied them, 4 out of 10 employees were 16 to 18 years
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old. How do they achieve the success
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they hired for Attitude? PALS studied its very best
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people and built a 60 question survey around who they are, not
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what they know who they are. One of the statements is for the
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most part, I am happy with myself.
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If you don't pass, you don't get an interview.
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Then they train for skill 120 hours before you work a station
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alone. Random pop quizzes for as long
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as you work there. Miss one question in your
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retrain before you touch that station again.
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Former CEO Tom Crosby said if people aren't doing something
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right, that's not a problem with them, it's a problem with the
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training. Pals can fix a skill problem.
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What they can't fix is a person who doesn't want to be there.
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W Clement Stone said it this way.
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There is a little difference between people, but that little
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difference makes a big difference.
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The little difference is attitude.
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The big difference is whether it is positive or negative.
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So if you're hiring, look past the resume.
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You can teach the right person, the Friar, and if you're the one
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hoping to be hired, promoted or trusted with more, stop telling
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yourself you're not qualified. Qualified can be taught.
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Tom Peters put it this way, The attitude you decide to take to
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work today is your biggest life decision.
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Period. The better story to tell
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yourself is they can teach me the job, only I decide how to
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show up to it. Skill takes time to develop, but
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attitude, you can change that in an instant.
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Tell me a story of someone you'd hire on Attitude Alone to from
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chadsmith@gmail.com. Send someone a text and tell
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them you're the kind of person I'd hire before I ever saw a
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resume. You can get a free copy of my
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book, The Most Powerful Story in the World, by going to from
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chad.gumroad.com. For more on attitude, look up
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these past messages Ledger #627 String number 876 and attitude
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number 1050. Those transcripts and hundreds
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of others are always available at www.fromchadcom.