Latest / The SmallBizChat with Melinda Emerson / Mindful Leadership and Mentorship with Scott J. Miller

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Mindful Leadership and Mentorship with Scott J. Miller · The SmallBizChat with Melinda Emerson

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  Most of the mentors in my life don't even know I'm alive.
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  I've either read all their books or listened to all their podcasts watch their TV programs or
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  chase them around the nation, you know, listening to them keynote.
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  I'm kind of a deadhead on the leadership side.
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  Right?
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  I like to watch and listen to people that have mentored me, most of the people that have
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  mentored me have had a fundamental impact on my leadership skill because I was open.
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  I was curious.
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  I stopped trying to be the genius, but moved to become the genius maker of others.
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  1, 0 ignition, liftoff.
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  Ending small business failure.
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  Welcome to the small biz chat podcast with the number one small business expert, Melinda
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  Emerson.
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  Melinda's goal is to end small business failure.
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  And she'll give you the information you need to succeed and live the life you dream of.
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  Now here's your host, the small Biz chat lady herself, Melinda Emerson.
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  Hi, everybody.
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  I'm Melinda Emerson, the small biz lady.
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  America's number one small business expert.
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  And it's my pleasure to welcome you to another episode of the small biz chat podcast.
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  We have an amazing show for you tonight.
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  And if you think it might be time to brush up on your leadership skills, well, I have a best
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  selling author here who's gonna tell us about his new book on mentoring.
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  And, certainly, if you wanna build your management skills, my guess has amazing advice
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  for how to do just that.
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  Now here on the small business chat podcast, our mission is to end small business failure.
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  This show is for you.
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  I bring in top experts who give advice from multiple angles all with the mission to take
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  your business to the next level.
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  Now, hopefully, you're joining us watching the small Bishette pockets from my YouTube channel
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  or my Facebook page.
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  And as always, if you hear something great, leave us a comment better yet.
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  Subscribe to my channel so that you never miss another episode of the small business chat
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  podcast.
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  So with that, let me introduce my next guest.
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  Now I have to take a little point of privilege because he is one of my favorite business
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  authors.
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  His name is Scott Jeffrey Miller, and he is a leadership expert.
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  And he is a keynote speaker, best selling author.
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  He's creator of Ignite Your Genius Career Coaching.
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  He's the former CMO of Franklin Covey Company, and now he serves as a special advisor on
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  thought leadership to Franklin Covey and host their podcast on leadership.
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  He keynotes for clients worldwide, writes a column for ink, and he's the author of the Mist
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  to Success book series and the Master Mentor series.
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  His latest book Master Mentor's Volume 2 30 transformative insights from our greatest mind,
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  features insights from leading thinkers, including Guy Kawasaki, Tiffany Alchel, Marie
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  Folio, and Ed Millett.
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  For more information, go to scottjeffraymiller.com.
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  Scott, welcome that to the small business podcast.
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  Melinda, thank you for the spotlight.
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  Thank you for the platform.
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  Most importantly, when master mentors volume 3, comes out in 2023.
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  You are one of the 30 master mentors looking forward to sharing some of the transformational
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  insights from you on the podcast that I host.
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  Oh, man.
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  That that's like that's a serious compliment because I know you only interview a players.
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  Right?
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  You're in full with these b players.
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  People wanna be, you're in full with those So I feel very honored that you would even think of
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  me.
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  So one of the things that we have never talked about on this podcast got was what made you
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  leave Franklin Covey after 25 years You're the CFO of the company.
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  What in the world made you decide?
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  Okay.
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  I know what I'm gonna do.
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  I'm gonna go start
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  a business.
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  Like, tell me why you decided to do that.
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  Because everybody quits their 7 figure job in the middle of a pandemic.
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  Right, after 25 years.
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  You know, if you kinda said it, I I was very privileged to have become an executive officer
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  in this global public company, the most trusted leadership firm in the world.
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  They poured into me for 25 years, but that was kind of it.
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  I mean, public company 25 years.
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  That's a 100 quarters.
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  So those of you who've worked in public companies, you are judged by your last quarter.
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  So I spent a hundred quarters trying to hit Wall Street Expectations and, you know, missed
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  a few and hit a lot in I needed I needed to change.
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  I needed I needed a bit of a break.
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  Quite frankly, Melinda, I read your book, become your own boss in 12 months, and I
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  realized that I had a massive network, but the network was inside of this global company.
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  So I needed about 3 years runway to figure out what was my competence, what was my brand,
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  building network outside the company.
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  So it actually took me 3 years to exit I talked with the board and the chairman for about a
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  year and a half and planned my exit quite deliberately was not I wasn't, you know, it
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  wasn't public about it, but I was very strategic and very trustworthy about it.
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  And I think because I took such a long runway to methodically plan my business about a lot of
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  the points in your book become your own boss in 12 months.
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  It has launched me into success probably faster than I would have Otherwise, although I am
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  haunted and listening with riveting attention to both Melanie and Brooke when it comes to
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  cash flow and understanding how to make your investments and build your your your your
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  network.
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  So you one of the things that you've done in addition to building your own coaching and
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  consulting business is you have become a book writing machine.
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  I mean, I look, I've written 4 books and I get it, but you write for a year.
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  So I need you to help me understand how you have built processes in your business that
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  allow you to produce content.
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  I mean, I am a master content developer.
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  Yes.
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  And I sit in all of you, my friends.
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  So I need you to help me understand how have you built, you know, 2 different series book
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  series and and, you know, key noting all over the world.
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  Literally, how have you built this machine to be able to do?
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  I mean, how big is your team?
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  It's just caffeine.
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  It's just, you know, what's a caffeine?
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  No.
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  I honestly hear again, let's not mistake quantity over quality.
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  You have a quality, but I have a lot of bugs coming out.
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  You know, I like you.
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  I'm privileged to host a podcast.
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  The on leadership podcast is now the world's largest weekly lead leadership podcast.
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  It's about 7,000,000 each Tuesday.
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  Like you, I'm privileged to host an interview guest where a lot of the content just flows.
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  So if you read the books that I write, I'm really just regurgitating the genius that
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  guests on the podcast have shared with their permission I just shared the transformational
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  insights that they've talked about and then share my own journey around how I either
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  struggled with it or hope to perfect it in my life.
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  So my books are not good to great or built to last.
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  They're sort of, you know, chicken soup for the leadership soul.
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  They're easy.
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  They're fast.
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  They're breezy.
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  They're short.
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  Think, you know, most, most publishers want you to have 75,000 words, and most authors have
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  35,000 words, which is why nobody's ever read the second half of any large business book
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  because the second half sucks.
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  So I just write the first half and people tend to finish them.
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  So It's kind of just the simplicity of just writing until I can't write any more, and it's
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  usually about 35,000 words.
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  I I know that you're very methodical about what you write.
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  And I have to say my favorite book of yours is that every every everyone deserves a great
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  manager.
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  Thank you.
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  Thank you.
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  My favorite book of yours.
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  You you have written many, but that's one I personally love.
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  So your your master your master mentor series, you're back with volume 2.
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  Yep.
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  And I was curious around You have a leadership podcast, yet you decided to focus on on
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  mentorship.
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  And so I was trying to understand you know, why is mentorship such a critical factor you think
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  in in in business success, whether you're in a large business or or running a small
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  Well, so I spent my 30 year career in the leadership industry, and I'm a little bit of a
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  pariah amongst the competition because I don't believe everyone should be a leader of people.
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  Just like not everyone should be an anesthesiologist, not everybody should be a
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  commercial airline pilot, not everyone should be a leader of people, but if you are going to
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  lead people because you are an newer or you own your own business, then there are things that
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  you have to master.
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  And I think that comes often from great mentorship.
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  I don't know about you, but I've never met a successful leader that didn't have a mentor who
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  believed in him or her, oftentimes greater than they even believed in themselves.
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  All my success has come from people believing in me more than I believed in myself at a
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  certain period of time.
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  I also think mentorship means different things to different people.
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  Most of us think mentorship, oh, is one just go to the C suite and that CFO or the CMO or the
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  COO or mentor us, and they're usually older and wiser, and that in fact is true.
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  But I'll tell you, Melinda, most of the mentors in my life Don't even know I'm alive.
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  I've either read all their books or listened to all their podcast or watched their TV programs
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  or chased them around the nation, you know, listening to them keynote.
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  I'm kind of a deadhead on the leadership side.
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  Right?
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  I like to watch and listen to people that have mentored me.
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  Most of the people that have mentored me have had a fundamental impact on my leadership skill
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  because I was open.
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  I was curious.
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  I stopped trying to be the genius but moved to become the genius maker of others to quote Liz
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  Wiseman wrote this seminal book multipliers.
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  I think it's the best leadership book ever written.
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  If you are a leader and struggling, you become a better leader, one of the master mentors from
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  volume 1 is Liz Wiseman, her book multipliers changed the leadership landscape.
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  So I think mentorship, both as a mid tee and as a mentor are instrumental on everybody's path
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  to leadership.
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  It's our journey.
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  We're learning.
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  We're maturing two steps forward, one step back for all of us.
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  In my case, one step forward, two steps back for most of my career.
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  Well, one of the things that I have always thought, since I've become the small business
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  league was that you really do have to grow yourself to grow your business.
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  And I think that a lot of that is about how can you become intentional about growing your
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  leadership skills?
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  Yeah.
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  Because I think there's all these people out here saying, oh, you're a board leader.
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  You're what?
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  Well, No.
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  I actually don't think that's true.
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  I think you can see leadership abilities in someone, but that doesn't mean that, you know,
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  they're a full grown leader.
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  Right?
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  And there's all these people that are late blossomers and all this kind of stuff.
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  But, how can one be intentional about growing their leadership skills?
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  You know, I think Melanie said it so wise that she talks about how important it is to
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  recognize if and when your identity, your sense of self is caught up in your title, it's caught
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  up in your positional power.
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  Think it was John Maxwell said, you know, for all of us, we think we're leaders.
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  And if you're climbing a mountain and you look behind you and no one's there, no.
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  You're a hiker.
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  You're not a leader.
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  It's a great metaphor to be reminded about.
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  So if you're going to be a leader, you've got to really be mindful that You aren't the
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  genius.
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  You don't know everything about everything, and you gotta have a curious mindset.
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  I I think of doctor Steven R Covey, the founder of our company.
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  Of course, he wrote the book the 7 habits of highly effective people's book has sold
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  50,000,000 copies.
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  I learned so much from Stephen, but what I what I one of the most profound concepts, Melinda,
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  was this idea of humble leaders are more concerned with what is right than being right.
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  Right.
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  For too many decades, I entered every meeting, every conversation wanting to be right.
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  For whatever reason, my ego is tied up and, well, I'm the boss.
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  So I'm the expert.
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  I'm the genius.
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  I'm the chief marketing officer.
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  So I have to know everything about email and marketing automation and SEO and, you know, the
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  latest PMS score, no.
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  Your job is to be a magnet of talent your job is to be humble enough to recognize.
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  I don't know everything, but I wanna go find those who do.
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  Recruit them into the company, not be threatened by them, and then build a culture
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  where they choose to stay.
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  I think most leaders think their job is to create engagement.
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  That's not true.
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  Some human resource genius said that, no.
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  Leaders don't create engagement.
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  Leaders create the conditions whereby other people choose their own level of engagement
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  high or low.
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  And so your job as a leader is to be super self aware.
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  Your job is to make sure you create a culture where people choose to bring their best.
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  They choose to give their mind their heart, their body, they're genius to you, and they
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  choose to stick around.
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  That's tough.
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  That's tough enough in a market where the average tenure now is 18 months.
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  And where, you know, historically, seventies, eighties, nineties to two thousands, we all had
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  a leadership default style.
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  We expected everybody to align to it.
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  That don't work no more.
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  You gotta have an individualized leadership style.
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  What does Melaney need from me?
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  What does Brooke need from me?
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  What does Melinda need for me?
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  Leadership's tougher than ever.
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  And so you've got to be able to communicate, listen, lead, coach give feedback to people on
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  their blind spots because Melanie's gonna want that feedback differently than Brooke is going
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  to.
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  And so, yes, I have to, in fact, treat everyone differently, you can still treat people
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  equitably and fairly while still treating them differently.
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  One of the things that people I hear people talk about as it relates to mentorship is that
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  mentorship should be a two way street, you know, and and that the mentor needs to get
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  something out of it too, not just be serving the the mentee.
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  But as the junior person in the relationship, how can you add value to the relationship?
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  You know, as a junior person, you know, up and comer, you know, trying to sort of, like,
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  navigate your way.
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  So many ways.
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  I I love the mindset that mentorship is a 2 way street.
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  By the way, you know, I have some strong opinions on what the roles of a mentor should
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  be and should not be.
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  I think most of us try to mentor.
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  Well, if I was you, Don't ever say that because you're not me.
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  And I don't have your Ivy League degree.
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  I don't have your charisma.
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  I don't have your background.
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  I don't have, you know, any of that.
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  I only have what I have.
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  So if you're a mentor, be very careful, but I'm not trying to turn your mentee into a mini
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  version of you.
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  Now to your question around the two way street, I mentor too many people.
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  And when I do this, I learn so much from them, whether it's about what's hot on TikTok or how
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  to use Google Docs, right, or how to stop, you know, how to create a pivot table in Excel.
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  I mean, as an officer of the company, I was fortunate to have a team of people that
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  supported me in a lot of things that required me to become a bit of a troglodyte technology
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  wise and So I've had to learn a lot of things, but I make sure that I'm a voracious learner.
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  I hopefully have a growth mindset that when I come into this, although I'm mentoring you on
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  perhaps lessons that I've learned.
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  Well, if you do this, then this might happen and what if you do that, then this might
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  happen.
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  But I make sure that I have an open mindset to realize this person has Genius to teach me.
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  How do I just uncover it?
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  How do I help discover it?
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  I always finish my mentor sessions with, hey, Can I ask you a question?
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  I noticed your social media, you do this, or I noticed you use this a lot, this word a lot,
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  and can you tell me why that's so important to you?
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  Love to listen to people's journeys.
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  And so if you're a mentee, I think inherently you're there to learn from the mentor, but
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  don't shy away from being able to mentor your leader as well.
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  Most of my mentees have enormous things to teach me.
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  They're typically around relationships, how to work with different generations, how do they
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  want to be led, How does my style work or not work for them?
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  Oftentimes it's around social media and other technology issues.
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  What are they reading?
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  What are they not reading?
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  I mean, a great here's a great example.
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  I know our time is tight, but I teach a class in my church to young teenage boys.
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  Around, a sexuality and and kind of just the human body.
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  And I walk into that class, and I have enter 10 print magazines in my briefcase at any given
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  day.
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  I still read and print.
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  Books and magazines.
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  These young 9th graders have never held a magazine in their hand.
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  They think I'm a hundred years old.
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  I carry magazines around airports.
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  I like to read in print.
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  They think I'm a dinosaur.
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  And for me, I can't imagine not carrying around 9 magazines everywhere I go.
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  And so I like to figure out, so how do you read?
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  Hopefully, they do, but it's fascinating to learn from them.
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  You know, who's my future reader?
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  It's not them.
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  My books have to be an audio and in video.
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  So I produce every book.
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  I read my own audio books, and now I produce my books in videos.
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  You can watch my books now in 45 minutes because that's the next generation.
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  I learned that from my mentees.
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  Interesting.
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  Interesting.
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  Well, speaking of books, let's talk about your new book, Master Mentors, 30 transformation
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  insights, and our greatest minds, volume 2 You've got some of my friends in this one.
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  Guy Kawasaki, Tiffany Ocho.
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  I have never met, Marie Folio, but I but, but I have been in the same room with Ed Mellette.
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  So tell me about your favorite favorite interview from this book.
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  From the new work.
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  Well, Ed, my lead is like a force of nature.
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  Right?
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  I mean, he's a social media icon.
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  The story he shares about buying a Velcroed car He literally bought a kit car that was a
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  Chrysler of Baron, but it had a Mercedes body Velcroed to it.
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  And the police called him pulled him aside and the car fell apart.
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  I mean, it was just a riot.
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  You've gotta listen to the story.
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  But I think my favorite mentor is master mentor number 32.
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  It's a man by the name of, Bobby Herrera.
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  He's a very successful entrepreneur, and he wrote a book called The Gift of Struggle He's
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  Mexican by birth in Texan by choice, and he wrote a book that just talks about how
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  important struggle is in our lives.
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  Melanie and Brooke both talked about that under sections, and he shares a story of how and he
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  was in high school, he and his brother played on the high school football team.
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  And he was, I think, one of 9 children.
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  So, you know, economic means were pretty tight.
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  And every Friday night, the football team would take the bus after playing football and go to a
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  local restaurant.
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  And all the kids would get off the bus and go have dinner except for the Herrera brothers
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  because you couldn't both have football cleats, and dinner.
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  So Bobby and his brother stayed on the bus every night.
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  Everyone knew they didn't go into dinner until 1 night, One of the fathers came back on the
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  bus.
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  Now this was not Ruth Chris.
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  This was like sizzler.
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  Right?
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  It wasn't, you know, super expensive dinner, but there wasn't even $6 for dinner.
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  One night, one of the fathers came back on the bus and said, hey, gentlemen.
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  I want you to be my guest for dinner.
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  I'm gonna pay.
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  No one's gonna know.
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  And all I ask in return is that someday in the future, you do the same for somebody else.
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  And Bobby says it was the first time in his life he ever felt seen by another person.
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  He felt invisible He couldn't he couldn't see a day in front of him, and this one guy named
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  Harold Teague, a fairly successful businessman, a father.
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  One of the other players boarded that bus and invited him to dinner on his tab.
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  30 years later, Bobby becomes his wildly successful entrepreneur.
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  Launches this book called The Gift of Struggle.
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  I encourage all your listeners.
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  Don't buy my book.
• 20:38
  Go buy Bobby's book the Gift of Struggle.
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  Go by Melinda's book.
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  Go by Liz Wiseman's book.
• 20:44
  30 years later, he launches his book.
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  In front of a 150 friends, he finds the father and he hadn't talked to you in 30 years.
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  His name was Harold Teague.
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  He was still alive.
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  He flies him into the book launch party, and he shares this whole story not a tear, not a not a
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  dry eye in the house, standing ovation, Harold Teek flies back home, calls up Bobby here where
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  the next day and said, I remember this, but I had no idea the impact on you.
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  And the and the moral of the story is simply, you know, who have you made feel seen today?
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  By a really well earned deliberate specific compliment, and perhaps a hand on a shoulder.
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  Something like, I love how passionate you are about your family.
• 21:25
  I love how how how focused you are and the quality of your work.
• 21:30
  All of us were made to be felt seen by someone in our life and this transformational insight
• 21:36
  is as a leader, who will you make feel seen today?
• 21:42
  And 29 other stories more fantastical than that?
• 21:47
  Well, that's a heck of a that's a heck of a story.
• 21:50
  I mean, I'm like, fighting back tears right now.
• 21:53
  Stories of people who fell out of airline planes and live to tell about it.
• 21:58
  They survived crashes.
• 22:00
  Remarkable story.
• 22:01
  Wait till volume 3 when you lead or you read that insight from our host, Melinda Emerson.
• 22:07
  That's gonna be good.
• 22:08
  Oh, gosh.
• 22:09
  Well, listen.
• 22:10
  You you've you've you, like, we saved the best for last, I think.
• 22:14
  That was Not hardly.
• 22:15
  No.
• 22:15
  I am in the I am in the presence of greatness with Brooke and Melanie.
• 22:19
  Melanie, not even close.
• 22:20
  Not even close.
• 22:21
  Well, listen.
• 22:22
  You've been so gracious and awesome tonight.
• 22:24
  I can't thank you enough for coming on the small business chat podcast.
• 22:29
  Special thanks to leadership expert and best selling author, Scott Jeffrey Miller.
• 22:33
  Everyone go out and grab his brand new book, Master Mentors volume 2.
• 22:38
  I promise you.
• 22:39
  It's a good one.
• 22:40
  And if you're interested in learning about what kind of boss you might be, head over to boss
• 22:46
  quiz.com.
• 22:48
  It's not a quiz.
• 22:49
  It's actually gonna give you a twelve page business assessment about what is gonna be the
• 22:53
  right type of business for you.
• 22:56
  I'm Melinda Emerson, the small biz lady, and I am so glad that you spent time with me on the
• 23:01
  small biz chat podcast.
• 23:03
  And I will leave you with this.
• 23:04
  You never lose in business, either you win or you won't.
• 23:08
  God bless everybody.
• 23:12
  Thanks for listening to the Small Biz chat podcast with Melinda Emerson.
• 23:17
  Subscribe to this podcast wherever you listen the podcast and join us next Wednesday for more
• 23:23
  fantastic information and interviews.
• 23:25
  You can find more sources and small business success strategies by visiting Melinda's
• 23:30
  website succeed as your own boss dot com.
• 23:33
  Thanks again for listening, and we'll see you next week.