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OMC’s Patient Scores Tell a Story Leadership Won’t
Olympic Medical Center isn’t just underperforming—it’s consistently ranking near the bottom compared to hospitals nationwide, according to its own patient experience data. While leadership points to challenges and staffing pressures, the numbers reveal something more troubling: a system where patients feel unheard, uninformed, and underserved—and where those trends aren’t improving.
If you want to understand how a hospital is really performing, you don’t start with press releases—you start with patient experience. That’s exactly what Press Ganey surveys measure.
After each visit, patients are…
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