Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
How a CTO Uses Cost-to-Serve Metrics to Kill Unprofitable Features
Most engineering teams build features without knowing their true cost. In this episode, Lucas and Luna explore cost-to-serve metrics — a technique used by CTOs to calculate the full infrastructure, maintenance, and support cost of each feature in production. They walk through a concrete example from a mid-stage SaaS company that discovered one of its most popular features was actually losing money when factoring in cloud compute, on-call hours, and ticket volume. The hosts explain how to implement cost-to-serve dashboards, what questions to ask engineering managers, and why this metric can…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.