Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard
Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the findings of their recently released 2024 customer service survey: The third wave of customer support, what might be stopping some customer service teams from not investing in AI tools and capabilities, where they are investing, how it is benefitting them and some advice for customer service leaders looking to get the most out of their AI investments.
Since this podcast was recorded, Surfboard has been acquired by…
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