Latest / HAVE FAITH LET IT BEGIN® / When Kindness Counts: A Father’s Urban Air Story

Transcript

When Kindness Counts: A Father’s Urban Air Story · HAVE FAITH LET IT BEGIN®

• 0:00
  Hello, everyone, and welcome to Have Faith, Let It Begin. Today,
• 0:03
  I want to do something a little different.
• 0:05
  I want to tell you about an experience I recently had when I took Ariel to Urban Air.
• 0:11
  And before I even get into the story, I want to make something very clear.
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  This isn't just about giving a business a good review.
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  This is about recognizing people because sometimes we move so quickly through
• 0:25
  life that when somebody treats us well, when somebody
• 0:30
  shows kindness, patience, professionalism, or simply makes us feel welcomed.
• 0:36
  We say thank you and then we move on.
• 0:39
  But every once in a while, I think we need to stop and actually recognize it.
• 0:44
  So let's do that now, because Have Faith, Let It Begin, Urban Air Review starts right now.
• 0:50
  Welcome to Have Faith, Let It Begin. This is Ariel Santana.
• 0:54
  Can you believe I'm seven years old already? I'm old enough now to introduce my dad.
• 1:00
  Ladies and gentlemen, your host, my dad, Angel Santana.
• 1:39
  Hello, everyone, and welcome to Have Faith. Let it begin. Let's get started with the review.
• 1:43
  So, taking Ariel to Urban Air. Let's get started.
• 1:46
  So, I took Ariel to Urban Air, and from the moment we got there,
• 1:51
  I started noticing the little things.
• 1:55
  You know me. I'm a people person, okay? We know that already.
• 1:59
  I pay attention to how people communicate, how they treat families,
• 2:03
  how they respond when you have a question, and especially how they treat our children.
• 2:09
  And my experience with Urban Air was one of those experiences where I walked
• 2:13
  away thinking, you know what?
• 2:17
  These people deserve a shout out. It wasn't just one thing. It was the overall experience.
• 2:23
  It was the professionalism. It was the atmosphere. It was how we were treated.
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  And most importantly for me, it was watching Ariel have that experience.
• 2:34
  You know, as a parent, that changes everything. When your child is somewhere,
• 2:39
  you're watching differently.
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  You're paying attention differently, right? You're looking to see,
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  are they comfortable? Are they being treated well?
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  Do I feel comfortable with the people around them? Those things matter.
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  So people like Molly, Holly, and all those that were around from the go-kart
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  area to the zip line. I forget all everybody's names and I apologize,
• 3:04
  but I did speak to Liz, the manager.
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  And there are a few people I specifically want to recognize,
• 3:10
  you know, like Molly, Holly, because they're the ones that were the first interactions.
• 3:15
  So I want to say two words. Thank you. And I mean that seriously.
• 3:20
  Thank you for the way you treated us and for being part of such a positive experience.
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  Sometimes you may not realize the impact you're having because for you,
• 3:30
  it may simply feel like you're just doing your job.
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  The person on the other side remembers how you made them feel.
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  And that's something I've talked about on this podcast before.
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  People remember kindness. People remember patience. People remember when somebody
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  takes that extra moment.
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  And they definitely remember when their children are treated well.
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  So to Molly and Holly and to the manager, Liz, and to the rest of the staff,
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  those ones, especially the girls from the, you know, that are just getting into
• 4:03
  their senior year of high school. We talked about that as well.
• 4:07
  I wanted to say your names because you deserve to hear them.
• 4:11
  And I'm sorry that I didn't get everybody's name into my memory,
• 4:14
  but I do mean everybody that worked yesterday.
• 4:17
  For me, it was yesterday, August 14th. So anybody that was on staff between
• 4:22
  opening and about one o'clock in the afternoon, they all were worked with.
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  Even the gentleman that had his alumni shirt as well.
• 4:31
  Now, to the entire Urban Air staff, but I don't want to stop there.
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  To the entire staff at Urban Air, I have just to say thank you because a great
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  experience usually isn't created by one person.
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  It's a culture. It's everybody doing their part.
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  The person who greets you, the person who answers questions,
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  the people working behind the scenes, the people making sure everything is running
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  the way it is and it's way supposed to, sometimes those people never get mentioned.
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  So today, I'm mentioning you.
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  Thank you to the entire Urban Air team.
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  There's a bigger lesson here. And here's where the experience,
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  this experience, got me thinking.
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  What kind of experience do people have after spending time with us?
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  Not just business, us.
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  When somebody encourages us, when somebody encounters you today,
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  how do they feel afterward?
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  Did they feel seen? Did they feel respected? Did they feel welcomed?
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  Did they feel like they mattered?
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  Because we don't always need some huge opportunity to make a difference in somebody's life.
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  Sometimes it's just doing the small things well. Showing kindness,
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  being patient, offering a smile, taking an extra minute, doing your job with integrity.
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  Treating somebody childlike that matter.
• 5:58
  That's also part of my ministry too. That's love in action. And sometimes you
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  don't even know you're doing it.
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  So gratitude should be spoken.
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  And I've learned that when you're grateful for somebody, tell them. Don't assume they know.
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  If somebody did something that made your day better, tell them.
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  If somebody treated your family well, tell them. If an employee went above and
• 6:23
  beyond, tell their manager. Leave the review.
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  Say their name. Give them credit.
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  Because there's enough negativity in this world.
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  People are very quick to tell everybody when something goes wrong.
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  Maybe we need to become just as quick to tell everybody when something goes right.
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  And that's what I'm doing today. So, in conclusion, thank you Urban Air.
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  So again, from me personally, thank you, thank you, thank you.
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  And thank you for the experience that Ariel and I had.
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  Thank you again to Molly. Thank you to Holly. Thank you to Liz.
• 7:00
  And thank you to every single member of the staff who helps create that environment.
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  Keep doing what you're doing.
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  You never know when something that feels routine to you becomes a memory for someone else.
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  And to everyone listening today, look around.
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  Who's doing something good that you've forgotten to acknowledge?
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  Maybe today is the day that you tell them.
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  Maybe today is the day that you leave that review.
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  Maybe today is the day that you say their name. Because appreciation shouldn't
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  only be something we feel.
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  Sometimes we need to say it out loud.
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  Well, I'm saying it. I had a great time.
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  On behalf of all of us here, this is Angel Santana. Thank you for being a part
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  of our show and this weekly review.
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  And never forget, have faith, let it begin. I can't wait to get a membership there.
• 7:52
  Maybe even have a job. Are you
• 7:54
  hiring? Because I want to work that go-kart area. That was fun. Take care.