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How Chipotle Fixed Its Burrito Bowl Operations
In episode 47 of The Operations Podcast, Lucas and Luna dive into how Chipotle rebuilt its restaurant operations after the 2015 E. coli crisis. They examine the chain's 'Food With Integrity' sourcing overhaul, the redesign of its make-line workflow to improve throughput, and the rollout of digital-only second make-lines that transformed how Chipotle handles peak lunch demand. Specific details include how Chipotle reduced digital order wait times from 15 minutes to under 3 minutes, and the operational math behind closing 43 stores for eight hours of all-hands food safety…
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