Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?
Steve Sullivan is the founder of Channel Doctors. He is based in Bournemouth in the UK.
Channel Doctors is a specialist advisory company focused on CX, contact centers, and especially issues such as data protection and GDPR.
Peter Ryan called Steve after seeing a LinkedIn post on managing customer rage. Are customers more angry today and how are companies dealing with it? How can it be managed in the contact center and how is it managed for customer service advisers who need to interact directly with customers - for example in retail?
Is the increased rage linked to social media and what can…
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