Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 13 part 2: Cross-Border Chaos: The 2024 Canada Post Work Stoppage and Its Ripple Effect on e-Commerce

Transcript

13 part 2: Cross-Border Chaos: The 2024 Canada Post Work Stoppage and Its Ripple Effect on e-Commerce · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  This
• 0:00
  is
• 0:00
  outside
• 0:01
  the
• 0:01
  box
• 0:01
  with
• 0:02
  Ascendia
• 0:02
  usa,
• 0:03
  a
• 0:04
  podcast
• 0:04
  educating
• 0:05
  US
• 0:05
  based
• 0:05
  brands,
• 0:06
  marketplaces
• 0:07
  and
• 0:07
  e
• 0:07
  tailors
• 0:08
  on
• 0:08
  international
• 0:09
  shipping
• 0:09
  topics
• 0:09
  and
• 0:10
  how
• 0:10
  they
• 0:10
  can
• 0:10
  expand
• 0:11
  their
• 0:11
  global
• 0:11
  e
• 0:12
  commerce
• 0:12
  footprint.
• 0:14
  Welcome
• 0:14
  back
• 0:14
  for
• 0:14
  our
• 0:14
  second
• 0:15
  part
• 0:15
  of
• 0:15
  our
• 0:15
  Canada
• 0:16
  special
• 0:16
  edition
• 0:16
  episode
• 0:17
  with
• 0:17
  our
• 0:17
  special
• 0:17
  guests
• 0:18
  Dave
• 0:18
  Mayes
• 0:18
  and
• 0:18
  Tom
• 0:19
  Foley.
• 0:19
  I
• 0:19
  think
• 0:20
  a
• 0:20
  lot
• 0:20
  of
• 0:20
  clients
• 0:20
  were
• 0:20
  gun
• 0:20
  shy
• 0:21
  about
• 0:21
  making
• 0:21
  a
• 0:21
  move
• 0:22
  because
• 0:22
  I
• 0:22
  think
• 0:23
  everybody,
• 0:23
  like
• 0:23
  we
• 0:23
  talked
• 0:24
  about
• 0:24
  earlier,
• 0:24
  everybody
• 0:24
  was
• 0:24
  kind
• 0:25
  of
• 0:25
  hoping
• 0:25
  this
• 0:25
  wasn't
• 0:25
  going
• 0:26
  to
• 0:26
  happen.
• 0:26
  But
• 0:27
  it
• 0:27
  did.
• 0:27
  And
• 0:28
  when
• 0:29
  it
• 0:29
  did
• 0:29
  happen,
• 0:29
  as
• 0:30
  you
• 0:30
  know,
• 0:31
  everybody,
• 0:31
  the
• 0:32
  sales
• 0:32
  organization
• 0:32
  were
• 0:33
  reaching
• 0:33
  out
• 0:33
  to
• 0:33
  their
• 0:33
  clients
• 0:34
  saying,
• 0:34
  hey,
• 0:35
  we
• 0:35
  are
• 0:35
  probably
• 0:36
  the
• 0:36
  only
• 0:36
  one
• 0:37
  that
• 0:37
  has
• 0:37
  a
• 0:37
  good
• 0:38
  plan
• 0:38
  B,
• 0:39
  a
• 0:39
  very
• 0:40
  good
• 0:40
  plan
• 0:40
  B
• 0:41
  for
• 0:41
  your
• 0:41
  packages
• 0:42
  and
• 0:42
  your
• 0:42
  shipments.
• 0:43
  And
• 0:44
  we
• 0:44
  had
• 0:45
  so
• 0:45
  many
• 0:46
  individual
• 0:46
  requests
• 0:47
  from
• 0:47
  clients
• 0:48
  to
• 0:48
  get
• 0:49
  this
• 0:49
  thing
• 0:49
  done,
• 0:49
  including
• 0:50
  myself.
• 0:50
  I
• 0:51
  had
• 0:51
  a
• 0:51
  very,
• 0:51
  very
• 0:51
  large
• 0:52
  client,
• 0:52
  one
• 0:52
  of
• 0:53
  our
• 0:53
  largest
• 0:53
  top
• 0:54
  five
• 0:54
  accounts
• 0:55
  who
• 0:55
  really
• 0:55
  wanted
• 0:56
  to
• 0:56
  move
• 0:56
  over
• 0:57
  and
• 0:57
  we
• 0:57
  got
• 0:57
  them
• 0:57
  moved
• 0:58
  over.
• 0:58
  We
• 0:58
  took
• 0:58
  everything
• 0:59
  we
• 0:59
  had
• 0:59
  to
• 0:59
  do.
• 0:59
  Everybody
• 1:00
  did
• 1:00
  everything
• 1:00
  they
• 1:01
  needed
• 1:01
  to
• 1:01
  do.
• 1:01
  Dave's
• 1:02
  team
• 1:02
  include
• 1:03
  and
• 1:04
  it
• 1:04
  was
• 1:04
  an
• 1:04
  excellent
• 1:05
  experience.
• 1:06
  The
• 1:06
  feedback
• 1:06
  we
• 1:07
  got
• 1:07
  from
• 1:07
  him
• 1:07
  and
• 1:08
  his
• 1:08
  clients
• 1:08
  were,
• 1:09
  well,
• 1:09
  thank
• 1:10
  God
• 1:10
  you
• 1:10
  guys
• 1:10
  had
• 1:11
  something
• 1:11
  for
• 1:11
  us.
• 1:12
  And
• 1:12
  it
• 1:12
  really
• 1:13
  did
• 1:13
  help
• 1:14
  out.
• 1:14
  And
• 1:15
  I
• 1:15
  can
• 1:15
  tell
• 1:15
  you
• 1:15
  being
• 1:16
  in
• 1:16
  the
• 1:16
  industry
• 1:17
  that
• 1:17
  I
• 1:18
  am
• 1:19
  not
• 1:19
  a
• 1:19
  lot.
• 1:19
  Nobody
• 1:20
  in
• 1:21
  our
• 1:21
  space
• 1:21
  really
• 1:21
  had
• 1:22
  a
• 1:22
  solution
• 1:22
  like
• 1:22
  we
• 1:23
  did.
• 1:23
  They
• 1:23
  really
• 1:23
  did.
• 1:24
  I
• 1:24
  heard
• 1:25
  phone
• 1:25
  calls
• 1:26
  being
• 1:26
  made
• 1:26
  and
• 1:27
  people
• 1:27
  begging
• 1:28
  to
• 1:28
  come
• 1:28
  up
• 1:28
  with
• 1:28
  some
• 1:29
  kind
• 1:29
  of
• 1:29
  a
• 1:29
  delivery
• 1:29
  partner
• 1:30
  up
• 1:30
  in
• 1:30
  Canada
• 1:30
  and
• 1:31
  it
• 1:31
  was
• 1:31
  really,
• 1:32
  really
• 1:33
  kind
• 1:33
  of
• 1:33
  a
• 1:33
  very
• 1:33
  difficult
• 1:34
  situation
• 1:34
  for
• 1:35
  them.
• 1:35
  You're
• 1:35
  right.
• 1:36
  No,
• 1:37
  I,
• 1:37
  yeah,
• 1:37
  I
• 1:37
  think,
• 1:38
  I
• 1:38
  think
• 1:38
  it
• 1:39
  really
• 1:39
  gets
• 1:39
  down
• 1:39
  to
• 1:39
  what's
• 1:40
  the
• 1:40
  yes,
• 1:40
  but.
• 1:40
  Right.
• 1:41
  So
• 1:41
  in
• 1:41
  these
• 1:41
  things
• 1:41
  is
• 1:42
  always
• 1:42
  what's
• 1:43
  the
• 1:43
  but.
• 1:43
  And
• 1:44
  here,
• 1:44
  yeah,
• 1:44
  we
• 1:44
  have
• 1:44
  this
• 1:45
  great
• 1:45
  solution.
• 1:45
  But
• 1:46
  you
• 1:46
  have
• 1:46
  to
• 1:46
  do
• 1:46
  all
• 1:46
  the
• 1:47
  customers
• 1:47
  clearance
• 1:47
  yourself
• 1:48
  and
• 1:48
  you
• 1:48
  have
• 1:48
  to
• 1:48
  pay
• 1:48
  the,
• 1:49
  you
• 1:49
  know,
• 1:49
  whatever
• 1:49
  it
• 1:50
  is,
• 1:50
  it's
• 1:50
  going
• 1:50
  to
• 1:50
  be
• 1:50
  extra.
• 1:51
  So
• 1:52
  for,
• 1:52
  for
• 1:52
  us,
• 1:52
  I
• 1:52
  want,
• 1:53
  and
• 1:53
  I
• 1:53
  always
• 1:53
  tend
• 1:53
  to
• 1:54
  look
• 1:54
  at
• 1:54
  things
• 1:54
  through
• 1:54
  a
• 1:54
  compliance
• 1:55
  lens.
• 1:55
  Right.
• 1:55
  Because
• 1:55
  that's
• 1:56
  the
• 1:56
  world
• 1:56
  that
• 1:56
  I
• 1:56
  come
• 1:57
  come
• 1:57
  from.
• 1:57
  But
• 1:58
  so
• 1:58
  was
• 1:58
  there
• 1:58
  anything
• 1:59
  different
• 1:59
  from
• 1:59
  a
• 2:00
  compliance
• 2:00
  standpoint
• 2:02
  that
• 2:02
  these
• 2:02
  customers
• 2:03
  that
• 2:03
  made
• 2:03
  this
• 2:03
  switch
• 2:04
  needed
• 2:04
  to
• 2:04
  do
• 2:05
  in
• 2:05
  order
• 2:05
  to
• 2:05
  gain
• 2:05
  access
• 2:06
  to
• 2:06
  this
• 2:06
  tool?
• 2:06
  Or
• 2:06
  was
• 2:07
  it,
• 2:07
  is
• 2:07
  it
• 2:07
  all
• 2:08
  just
• 2:08
  kind
• 2:08
  of
• 2:09
  ready
• 2:09
  to
• 2:09
  go
• 2:09
  from,
• 2:10
  from
• 2:10
  what
• 2:10
  they
• 2:10
  needed?
• 2:10
  Because
• 2:11
  a
• 2:11
  lot
• 2:11
  of
• 2:11
  times
• 2:11
  customers
• 2:12
  will
• 2:12
  shy
• 2:12
  away
• 2:12
  from
• 2:13
  that
• 2:13
  additional
• 2:13
  regulatory
• 2:14
  burden
• 2:15
  or
• 2:15
  additional
• 2:15
  filing
• 2:16
  or
• 2:16
  additional
• 2:17
  tasks
• 2:17
  or
• 2:17
  data
• 2:18
  elements
• 2:18
  that
• 2:18
  need
• 2:19
  to
• 2:19
  be,
• 2:19
  you
• 2:20
  know,
• 2:20
  included
• 2:20
  in
• 2:20
  these
• 2:20
  kinds
• 2:21
  of,
• 2:21
  you
• 2:21
  know,
• 2:22
  kind
• 2:22
  of
• 2:22
  off
• 2:22
  the
• 2:22
  cuff
• 2:22
  solutions.
• 2:23
  So
• 2:23
  is
• 2:24
  there
• 2:24
  anything
• 2:24
  different
• 2:24
  that
• 2:24
  they
• 2:25
  needed
• 2:25
  to
• 2:25
  do
• 2:25
  from
• 2:25
  a
• 2:25
  compliance
• 2:26
  standpoint?
• 2:29
  Yeah,
• 2:29
  I
• 2:30
  mean
• 2:30
  I
• 2:30
  can
• 2:30
  tell
• 2:30
  you
• 2:30
  from
• 2:31
  clients
• 2:31
  who
• 2:32
  are
• 2:32
  shipping
• 2:32
  through
• 2:32
  the
• 2:32
  usps
• 2:34
  a
• 2:35
  lot
• 2:35
  of
• 2:35
  the
• 2:35
  requirements
• 2:35
  that
• 2:36
  are
• 2:36
  just
• 2:36
  not
• 2:36
  being
• 2:36
  enforced
• 2:37
  by
• 2:37
  the
• 2:37
  usps.
• 2:38
  For
• 2:38
  instance
• 2:39
  HTS
• 2:39
  codes,
• 2:40
  the
• 2:40
  tariff
• 2:40
  schedule
• 2:41
  codes,
• 2:43
  that's
• 2:43
  required
• 2:44
  country
• 2:44
  of
• 2:44
  origin
• 2:45
  for
• 2:45
  the
• 2:45
  most
• 2:45
  part.
• 2:45
  But
• 2:46
  when
• 2:46
  you
• 2:46
  move
• 2:46
  over
• 2:46
  to
• 2:46
  a
• 2:46
  commercial
• 2:47
  service
• 2:47
  like
• 2:48
  Dave's
• 2:48
  on
• 2:48
  the
• 2:48
  broadreach
• 2:49
  side,
• 2:49
  that
• 2:50
  is
• 2:50
  kind
• 2:50
  of
• 2:50
  required.
• 2:51
  But
• 2:51
  we're
• 2:51
  lucky
• 2:51
  we
• 2:51
  have
• 2:52
  a
• 2:52
  tool,
• 2:53
  Jason.
• 2:53
  Right.
• 2:54
  I
• 2:54
  mean
• 2:54
  you
• 2:54
  manage
• 2:54
  this.
• 2:55
  We
• 2:55
  have
• 2:55
  a
• 2:55
  tool
• 2:55
  that
• 2:56
  actually
• 2:56
  helps
• 2:56
  provide
• 2:57
  that
• 2:57
  documentation
• 2:58
  the
• 2:59
  client
• 2:59
  can't.
• 3:00
  So
• 3:00
  that
• 3:00
  really
• 3:00
  kind,
• 3:01
  really
• 3:01
  kind
• 3:01
  of
• 3:01
  helped
• 3:02
  out
• 3:02
  I
• 3:02
  think.
• 3:02
  Right,
• 3:02
  Dave?
• 3:03
  I
• 3:03
  mean
• 3:03
  that
• 3:03
  was,
• 3:04
  that
• 3:04
  was
• 3:04
  a
• 3:05
  help.
• 3:06
  Yeah.
• 3:07
  At
• 3:07
  the
• 3:07
  end,
• 3:07
  at
• 3:07
  the
• 3:07
  end
• 3:07
  of
• 3:08
  the
• 3:08
  day
• 3:08
  there
• 3:09
  is
• 3:09
  an
• 3:10
  inarguable
• 3:11
  difference
• 3:11
  between
• 3:12
  the
• 3:12
  postal
• 3:12
  stream
• 3:13
  and
• 3:13
  the
• 3:13
  commercial
• 3:13
  stream
• 3:14
  in
• 3:14
  terms
• 3:14
  of
• 3:15
  the
• 3:15
  enforcement
• 3:16
  of
• 3:17
  stated
• 3:17
  rules
• 3:18
  and
• 3:18
  laws.
• 3:19
  We
• 3:20
  combination
• 3:20
  of
• 3:21
  our
• 3:21
  police
• 3:21
  daily
• 3:22
  by
• 3:22
  CBSA
• 3:23
  through
• 3:24
  our
• 3:24
  bond
• 3:24
  through
• 3:24
  our
• 3:25
  truck
• 3:25
  trucking
• 3:26
  licenses
• 3:26
  and
• 3:26
  through
• 3:27
  again
• 3:28
  working
• 3:28
  with
• 3:28
  agents
• 3:29
  and
• 3:29
  and
• 3:29
  releases
• 3:30
  that
• 3:31
  we
• 3:31
  must
• 3:31
  have
• 3:31
  accurate
• 3:32
  values
• 3:33
  and
• 3:33
  we
• 3:33
  must
• 3:33
  provide
• 3:34
  accurate
• 3:35
  HTS
• 3:35
  codes
• 3:36
  which
• 3:36
  is
• 3:36
  a
• 3:36
  function
• 3:36
  of
• 3:37
  having
• 3:37
  a
• 3:37
  accurate
• 3:38
  Description.
• 3:39
  So
• 3:40
  gift
• 3:41
  $9
• 3:42
  made
• 3:42
  in
• 3:43
  the
• 3:43
  USA
• 3:43
  and
• 3:44
  it's
• 3:44
  a
• 3:44
  $120
• 3:46
  sweater
• 3:46
  going
• 3:47
  to
• 3:47
  grandma
• 3:47
  or
• 3:48
  whomever
• 3:48
  I
• 3:48
  met
• 3:48
  the.
• 3:49
  You
• 3:49
  know,
• 3:49
  so
• 3:49
  there
• 3:49
  was
• 3:50
  a
• 3:50
  lot
• 3:50
  of
• 3:50
  work
• 3:51
  to
• 3:51
  do.
• 3:52
  What
• 3:52
  principally
• 3:53
  should
• 3:53
  be
• 3:53
  theoretically
• 3:54
  should
• 3:54
  be
• 3:54
  easy
• 3:55
  to.
• 3:55
  To
• 3:55
  move
• 3:55
  over.
• 3:56
  But
• 3:56
  we
• 3:56
  all
• 3:56
  know
• 3:58
  it's
• 3:58
  more
• 3:58
  difficult
• 3:58
  than
• 3:59
  that.
• 3:59
  But
• 3:59
  we
• 3:59
  have
• 3:59
  a,
• 4:00
  we
• 4:00
  have
• 4:00
  a
• 4:00
  great
• 4:00
  team.
• 4:01
  We,
• 4:02
  we
• 4:02
  knew
• 4:02
  when
• 4:03
  we
• 4:03
  knew
• 4:03
  this
• 4:03
  was
• 4:03
  happening,
• 4:04
  which
• 4:04
  was
• 4:05
  unfortunately
• 4:05
  the
• 4:06
  day
• 4:06
  of
• 4:06
  the
• 4:06
  strike,
• 4:07
  we
• 4:07
  decided
• 4:08
  we
• 4:08
  are
• 4:08
  going
• 4:08
  to
• 4:09
  do
• 4:09
  everything
• 4:09
  to
• 4:10
  throw
• 4:10
  resources
• 4:11
  at
• 4:11
  every
• 4:11
  solution
• 4:11
  to
• 4:12
  get
• 4:12
  all
• 4:12
  these
• 4:12
  parcels
• 4:12
  delivered
• 4:13
  the
• 4:13
  98%
• 4:14
  of
• 4:14
  them
• 4:15
  at
• 4:15
  no
• 4:16
  additional
• 4:16
  cost
• 4:17
  or
• 4:17
  hassle
• 4:17
  to
• 4:18
  our
• 4:18
  emergence.
• 4:18
  Granted,
• 4:19
  again
• 4:19
  we
• 4:19
  need
• 4:19
  good
• 4:19
  data.
• 4:20
  Those
• 4:21
  are
• 4:21
  for
• 4:21
  like,
• 4:21
  for
• 4:21
  like
• 4:22
  services.
• 4:22
  Meaning
• 4:23
  on
• 4:23
  day
• 4:23
  one
• 4:23
  they're
• 4:24
  using
• 4:24
  the
• 4:24
  SENDIA
• 4:24
  direct
• 4:25
  DDP
• 4:25
  to
• 4:25
  Canada
• 4:26
  and
• 4:26
  on
• 4:26
  strike
• 4:27
  day
• 4:27
  two
• 4:27
  they're
• 4:27
  using
• 4:28
  send
• 4:28
  you
• 4:28
  direct
• 4:29
  DDP
• 4:29
  to
• 4:29
  Canada
• 4:30
  for
• 4:30
  the
• 4:30
  postal
• 4:31
  switch
• 4:32
  over
• 4:32
  crossover
• 4:33
  from
• 4:33
  a
• 4:33
  postal
• 4:34
  solution
• 4:34
  to
• 4:34
  a
• 4:34
  commercial
• 4:35
  solution.
• 4:35
  There
• 4:36
  might
• 4:36
  have
• 4:36
  been
• 4:36
  some
• 4:36
  additional
• 4:37
  costs
• 4:37
  associated
• 4:38
  with
• 4:38
  reconstructing
• 4:39
  the
• 4:39
  entire
• 4:39
  program,
• 4:40
  but
• 4:40
  both
• 4:40
  of
• 4:40
  those
• 4:41
  channels
• 4:41
  we
• 4:42
  handled
• 4:42
  amazingly
• 4:43
  well.
• 4:43
  Easy
• 4:43
  for
• 4:43
  me
• 4:44
  to
• 4:44
  say
• 4:44
  that
• 4:44
  in
• 4:45
  my
• 4:45
  office
• 4:45
  here
• 4:45
  in
• 4:45
  California,
• 4:46
  but
• 4:46
  the
• 4:47
  team
• 4:47
  on
• 4:47
  the
• 4:47
  ground,
• 4:48
  the
• 4:48
  trade
• 4:49
  services
• 4:49
  folks
• 4:50
  it
• 4:51
  and
• 4:51
  obviously
• 4:52
  on
• 4:52
  the,
• 4:52
  on
• 4:52
  the
• 4:52
  US
• 4:53
  side
• 4:53
  of
• 4:53
  the
• 4:53
  board
• 4:53
  of
• 4:53
  the
• 4:53
  Ascendia
• 4:54
  team
• 4:54
  did
• 4:54
  an
• 4:55
  amazing
• 4:55
  job
• 4:55
  and
• 4:56
  I,
• 4:56
  you
• 4:56
  know,
• 4:56
  I
• 4:56
  don't
• 4:57
  think
• 4:57
  there's
• 4:57
  really
• 4:57
  accurate
• 4:59
  published
• 5:00
  transit
• 5:00
  times
• 5:01
  and
• 5:01
  recovery
• 5:01
  and
• 5:01
  alt
• 5:02
  solutions,
• 5:02
  but
• 5:03
  I'd
• 5:04
  like
• 5:04
  to
• 5:04
  hear
• 5:04
  a
• 5:04
  story
• 5:04
  of
• 5:05
  someone
• 5:05
  doing
• 5:05
  better
• 5:06
  than
• 5:06
  a
• 5:06
  Cindy
• 5:06
  and
• 5:06
  Broadreach
• 5:07
  had
• 5:07
  during
• 5:07
  that
• 5:07
  period.
• 5:08
  I
• 5:08
  doubt
• 5:08
  it
• 5:08
  exists.
• 5:10
  That's
• 5:10
  fantastic.
• 5:11
  Thanks.
• 5:11
  No,
• 5:12
  I
• 5:12
  love
• 5:12
  it.
• 5:12
  Yeah.
• 5:13
  If
• 5:13
  you
• 5:13
  think
• 5:13
  about
• 5:13
  it,
• 5:13
  if
• 5:13
  you
• 5:13
  think
• 5:14
  about
• 5:14
  it
• 5:14
  too,
• 5:14
  you
• 5:15
  know,
• 5:16
  knowing
• 5:17
  what
• 5:17
  the
• 5:17
  massive
• 5:18
  amount
• 5:18
  of
• 5:19
  backlog
• 5:19
  is
• 5:20
  going
• 5:20
  to
• 5:20
  up
• 5:21
  in
• 5:21
  Canada,
• 5:22
  not
• 5:22
  just
• 5:22
  from
• 5:22
  the
• 5:22
  US
• 5:23
  but
• 5:23
  from
• 5:23
  China,
• 5:24
  from
• 5:25
  Europe,
• 5:25
  I
• 5:25
  mean
• 5:25
  all
• 5:26
  these
• 5:26
  countries
• 5:26
  that
• 5:26
  feed,
• 5:27
  nothing
• 5:27
  was
• 5:28
  moving.
• 5:28
  Absolutely
• 5:29
  nothing
• 5:29
  was
• 5:29
  moving.
• 5:30
  So
• 5:30
  one
• 5:30
  of
• 5:30
  the
• 5:30
  things
• 5:30
  that
• 5:31
  in
• 5:31
  the
• 5:31
  conversations
• 5:32
  I
• 5:32
  had
• 5:32
  with
• 5:32
  my
• 5:32
  clients
• 5:32
  and
• 5:33
  Nick,
• 5:33
  you
• 5:33
  probably
• 5:33
  did
• 5:34
  as
• 5:34
  well
• 5:34
  was
• 5:35
  what
• 5:35
  is
• 5:35
  this
• 5:35
  going
• 5:35
  to
• 5:36
  look
• 5:36
  like?
• 5:36
  I
• 5:37
  mean,
• 5:37
  how
• 5:37
  much
• 5:37
  just
• 5:38
  from
• 5:38
  the
• 5:38
  US
• 5:39
  is
• 5:39
  backlogged
• 5:40
  and
• 5:40
  how
• 5:41
  long
• 5:41
  then
• 5:41
  is
• 5:41
  it
• 5:41
  going
• 5:42
  to
• 5:42
  clear?
• 5:43
  So
• 5:43
  the
• 5:43
  strike
• 5:44
  ended
• 5:44
  what,
• 5:44
  on
• 5:44
  17
• 5:45
  December.
• 5:46
  Right.
• 5:46
  USPS
• 5:47
  didn't
• 5:47
  open
• 5:47
  back
• 5:48
  up
• 5:48
  again
• 5:48
  until
• 5:49
  6
• 5:50
  January
• 5:50
  and
• 5:50
  then
• 5:51
  many,
• 5:51
  many
• 5:52
  days
• 5:52
  after
• 5:53
  that
• 5:53
  they
• 5:53
  were
• 5:53
  still
• 5:54
  trying
• 5:54
  to
• 5:55
  get
• 5:55
  the
• 5:55
  mail
• 5:55
  out
• 5:55
  of
• 5:55
  their
• 5:56
  building.
• 5:56
  So
• 5:56
  knowing
• 5:57
  that
• 5:57
  ahead
• 5:57
  of
• 5:57
  time
• 5:58
  and
• 5:58
  being
• 5:58
  able
• 5:59
  to
• 5:59
  offer
• 5:59
  the
• 5:59
  solution
• 6:00
  with
• 6:01
  broadreach
• 6:02
  was
• 6:02
  very,
• 6:02
  very
• 6:02
  helpful
• 6:03
  to,
• 6:03
  to
• 6:04
  some
• 6:04
  of
• 6:04
  our
• 6:04
  very,
• 6:04
  very
• 6:05
  important
• 6:06
  clients.
• 6:06
  You
• 6:06
  know,
• 6:07
  it's
• 6:07
  really
• 6:07
  about
• 6:07
  the,
• 6:08
  the
• 6:08
  magnitude
• 6:08
  of
• 6:09
  the
• 6:09
  backlog
• 6:09
  is
• 6:10
  really,
• 6:11
  oh
• 6:11
  significant.
• 6:12
  I
• 6:12
  mean
• 6:12
  we
• 6:12
  talked
• 6:13
  about,
• 6:13
  you
• 6:14
  know,
• 6:14
  10
• 6:14
  million
• 6:14
  sitting
• 6:15
  in
• 6:15
  Canada
• 6:15
  plus
• 6:16
  10
• 6:16
  million
• 6:16
  plus,
• 6:17
  let's
• 6:17
  say.
• 6:17
  And
• 6:17
  then
• 6:18
  you're
• 6:18
  talking
• 6:18
  about,
• 6:18
  you
• 6:18
  know,
• 6:19
  90
• 6:19
  plus
• 6:19
  trailers,
• 6:20
  53
• 6:20
  foot
• 6:21
  trailers,
• 6:21
  you
• 6:21
  know,
• 6:21
  in
• 6:22
  different
• 6:22
  areas
• 6:22
  that
• 6:23
  are,
• 6:23
  then
• 6:23
  you're
• 6:23
  talking,
• 6:24
  that's
• 6:24
  just
• 6:24
  us
• 6:24
  to
• 6:25
  Canada.
• 6:25
  What
• 6:25
  about,
• 6:26
  what
• 6:26
  about
• 6:26
  the
• 6:26
  world?
• 6:28
  Right?
• 6:28
  I
• 6:28
  mean,
• 6:28
  you
• 6:28
  think,
• 6:29
  I
• 6:29
  mean
• 6:30
  there's
• 6:30
  impact
• 6:31
  there
• 6:31
  that
• 6:31
  we're
• 6:31
  not
• 6:31
  even
• 6:32
  talking
• 6:32
  about
• 6:32
  because
• 6:32
  we're
• 6:33
  so
• 6:33
  focused
• 6:33
  on
• 6:33
  our
• 6:33
  U.S.
• 6:34
  you
• 6:34
  know,
• 6:34
  our
• 6:34
  North
• 6:35
  America
• 6:35
  perspective.
• 6:37
  But
• 6:37
  I
• 6:37
  think
• 6:38
  it's
• 6:38
  important
• 6:38
  to,
• 6:39
  to,
• 6:39
  to
• 6:39
  provide
• 6:40
  some
• 6:40
  distinction
• 6:40
  that
• 6:41
  for,
• 6:41
  for
• 6:41
  listeners
• 6:42
  if
• 6:42
  you're
• 6:42
  thinking,
• 6:43
  well
• 6:43
  why
• 6:43
  the
• 6:43
  heck
• 6:44
  wouldn't
• 6:44
  I
• 6:44
  be
• 6:44
  using
• 6:44
  this
• 6:45
  network
• 6:45
  anyway?
• 6:45
  As
• 6:45
  it
• 6:46
  is,
• 6:46
  there
• 6:46
  are
• 6:47
  some
• 6:47
  differences.
• 6:47
  Right.
• 6:48
  So,
• 6:48
  so
• 6:48
  the
• 6:49
  EPAC
• 6:49
  plus
• 6:49
  product
• 6:50
  that
• 6:50
  we
• 6:50
  talked
• 6:50
  about,
• 6:50
  which
• 6:50
  is
• 6:51
  really,
• 6:51
  it's
• 6:52
  a
• 6:52
  postal
• 6:53
  partnership
• 6:53
  product,
• 6:54
  right,
• 6:54
  that
• 6:54
  if
• 6:55
  you
• 6:55
  were
• 6:55
  processing
• 6:55
  using
• 6:56
  EPAC
• 6:56
  plus,
• 6:57
  it
• 6:57
  wasn't
• 6:57
  going
• 6:57
  anywhere
• 6:58
  till
• 6:58
  the
• 6:58
  strike
• 6:58
  was
• 6:58
  over
• 6:58
  and
• 6:59
  backlog
• 6:59
  was
• 6:59
  cleared.
• 7:00
  That's
• 7:00
  what
• 7:00
  was
• 7:00
  highly
• 7:01
  impacted.
• 7:01
  Right.
• 7:02
  So
• 7:02
  the
• 7:03
  Direct
• 7:03
  Access
• 7:03
  product,
• 7:04
  Dave's
• 7:04
  product,
• 7:05
  you're
• 7:05
  looking
• 7:05
  at,
• 7:05
  you're
• 7:06
  going
• 7:06
  from
• 7:06
  a
• 7:06
  postal
• 7:07
  product,
• 7:07
  that's
• 7:07
  a
• 7:08
  DDU
• 7:08
  or
• 7:09
  delivered
• 7:09
  duties
• 7:10
  unpaid
• 7:10
  versus
• 7:11
  a
• 7:11
  DDP
• 7:11
  product,
• 7:12
  which
• 7:12
  is
• 7:12
  Dave's
• 7:13
  product.
• 7:13
  Now
• 7:14
  it's,
• 7:14
  you're
• 7:15
  looking
• 7:15
  at
• 7:15
  apples
• 7:15
  and
• 7:15
  oranges
• 7:16
  here
• 7:16
  and
• 7:16
  we
• 7:16
  have
• 7:17
  a
• 7:17
  couple
• 7:17
  podcasts
• 7:17
  previously
• 7:18
  that
• 7:18
  we
• 7:18
  recorded
• 7:18
  where
• 7:19
  we
• 7:19
  talked
• 7:19
  about
• 7:19
  this.
• 7:20
  But
• 7:20
  I
• 7:21
  would
• 7:21
  just
• 7:21
  highlight
• 7:22
  here
• 7:22
  and
• 7:22
  kind
• 7:22
  of
• 7:22
  take
• 7:22
  a
• 7:22
  quick
• 7:23
  break
• 7:23
  during
• 7:23
  the
• 7:23
  conversation
• 7:24
  that
• 7:24
  any
• 7:25
  additional
• 7:25
  questions
• 7:25
  that
• 7:26
  you
• 7:26
  may
• 7:26
  have
• 7:27
  or
• 7:27
  any
• 7:27
  additional
• 7:28
  interest,
• 7:28
  we
• 7:28
  are
• 7:29
  happy
• 7:29
  to
• 7:29
  field
• 7:29
  those
• 7:30
  and
• 7:30
  get
• 7:30
  you
• 7:31
  to
• 7:31
  the
• 7:31
  right
• 7:31
  people
• 7:31
  to
• 7:31
  talk
• 7:32
  about
• 7:32
  those
• 7:32
  things.
• 7:33
  But
• 7:33
  there
• 7:33
  are
• 7:34
  Some
• 7:34
  additional
• 7:34
  requirements,
• 7:35
  as
• 7:35
  Tom
• 7:35
  mentioned,
• 7:35
  or
• 7:36
  at
• 7:36
  least,
• 7:36
  you
• 7:36
  know,
• 7:36
  kind
• 7:36
  of
• 7:36
  led
• 7:37
  the
• 7:37
  conversation
• 7:37
  with,
• 7:37
  in
• 7:38
  terms
• 7:38
  of,
• 7:38
  you
• 7:38
  know,
• 7:39
  proper
• 7:39
  descriptions,
• 7:40
  HS
• 7:40
  codes,
• 7:41
  values,
• 7:42
  countries
• 7:42
  of
• 7:42
  origins
• 7:42
  and
• 7:43
  things
• 7:43
  that
• 7:43
  you
• 7:43
  need
• 7:43
  to
• 7:43
  be
• 7:43
  able
• 7:44
  to
• 7:44
  provide
• 7:44
  in
• 7:44
  order
• 7:44
  to
• 7:44
  access
• 7:45
  that
• 7:45
  direct
• 7:45
  access
• 7:46
  network.
• 7:47
  Okay,
• 7:48
  so
• 7:48
  let's
• 7:48
  talk
• 7:49
  about
• 7:49
  a
• 7:49
  couple
• 7:49
  things
• 7:50
  that
• 7:50
  I
• 7:50
  found
• 7:51
  just
• 7:51
  scouring
• 7:51
  the
• 7:52
  web
• 7:52
  and
• 7:52
  I
• 7:52
  remember
• 7:52
  going
• 7:53
  back
• 7:53
  through
• 7:53
  those
• 7:54
  dark
• 7:54
  days
• 7:54
  there
• 7:54
  with
• 7:55
  some
• 7:55
  backlog
• 7:56
  info.
• 7:56
  So.
• 7:56
  So
• 7:57
  listen
• 7:57
  to
• 7:57
  this
• 7:57
  statistical
• 7:58
  average
• 7:58
  that
• 7:58
  I
• 7:58
  thought
• 7:59
  was
• 7:59
  interesting.
• 7:59
  So
• 7:59
  Canada
• 7:59
  Post
• 8:00
  handled
• 8:00
  approximately
• 8:01
  8.5
• 8:01
  million
• 8:02
  letters
• 8:02
  and
• 8:03
  1.1
• 8:03
  million
• 8:03
  parcels
• 8:04
  per
• 8:04
  weekday
• 8:04
  during
• 8:05
  peak
• 8:05
  season
• 8:05
  2023,
• 8:06
  according
• 8:06
  to
• 8:06
  the
• 8:07
  CBC.
• 8:08
  That's
• 8:10
  like
• 8:11
  that.
• 8:11
  When
• 8:11
  I
• 8:11
  think
• 8:11
  about
• 8:11
  that
• 8:12
  and
• 8:12
  then
• 8:12
  I
• 8:12
  think
• 8:12
  of,
• 8:13
  you
• 8:13
  know,
• 8:13
  no
• 8:14
  processing
• 8:14
  during
• 8:15
  2024
• 8:16
  and
• 8:16
  we
• 8:16
  talk
• 8:16
  backlog.
• 8:17
  I
• 8:17
  mean,
• 8:18
  these
• 8:18
  numbers
• 8:18
  have
• 8:18
  got
• 8:18
  to
• 8:18
  be,
• 8:19
  I
• 8:19
  mean,
• 8:20
  things
• 8:20
  that
• 8:20
  we
• 8:20
  just,
• 8:21
  we
• 8:21
  won't
• 8:21
  have
• 8:21
  access
• 8:21
  to.
• 8:22
  We
• 8:22
  won't
• 8:22
  know
• 8:22
  what
• 8:22
  the
• 8:23
  true
• 8:23
  numbers
• 8:23
  are.
• 8:23
  Right.
• 8:24
  But
• 8:24
  they
• 8:24
  had
• 8:24
  to
• 8:24
  be
• 8:25
  tremendous.
• 8:25
  An
• 8:26
  estimated,
• 8:26
  you
• 8:27
  know,
• 8:27
  over
• 8:27
  10
• 8:27
  million
• 8:27
  parcels
• 8:28
  on
• 8:28
  hold
• 8:28
  in
• 8:28
  Canada.
• 8:29
  Many
• 8:29
  more
• 8:29
  process
• 8:30
  and
• 8:30
  stage
• 8:30
  for
• 8:30
  us
• 8:31
  to
• 8:31
  cross
• 8:31
  border
• 8:31
  delivery.
• 8:32
  And
• 8:32
  then
• 8:32
  on
• 8:33
  top
• 8:33
  of
• 8:33
  that,
• 8:33
  as
• 8:33
  Jason
• 8:34
  mentioned,
• 8:34
  when
• 8:35
  in
• 8:35
  towards
• 8:35
  the
• 8:35
  beginning,
• 8:36
  I
• 8:36
  think
• 8:36
  one
• 8:36
  thing
• 8:36
  I
• 8:36
  really
• 8:37
  want
• 8:37
  viewers
• 8:37
  and
• 8:37
  listeners
• 8:38
  to
• 8:38
  know
• 8:38
  when
• 8:38
  we
• 8:38
  drop
• 8:39
  this
• 8:39
  episod
• 8:39
  is
• 8:40
  this
• 8:40
  is
• 8:40
  not
• 8:40
  a
• 8:40
  finished
• 8:41
  subject.
• 8:42
  So
• 8:43
  I
• 8:43
  want
• 8:44
  everybody's
• 8:44
  perspective.
• 8:44
  You
• 8:45
  know,
• 8:45
  come
• 8:45
  May,
• 8:46
  the
• 8:46
  contract,
• 8:47
  I
• 8:47
  think
• 8:47
  CUPUW
• 8:49
  contract
• 8:49
  is
• 8:49
  now
• 8:49
  extended
• 8:50
  to
• 8:50
  May
• 8:50
  22,
• 8:52
  2025.
• 8:53
  Then
• 8:53
  it
• 8:53
  says
• 8:54
  when
• 8:54
  talks
• 8:54
  are
• 8:54
  set
• 8:55
  to
• 8:55
  resume.
• 8:56
  Anybody
• 8:56
  know
• 8:56
  what
• 8:57
  that
• 8:57
  means?
• 8:58
  I'm
• 8:58
  just,
• 8:59
  I'm
• 8:59
  just
• 8:59
  asking.
• 9:01
  No,
• 9:02
  no,
• 9:02
  not
• 9:02
  really.
• 9:03
  I
• 9:03
  mean,
• 9:03
  I
• 9:03
  just
• 9:03
  hope
• 9:03
  that
• 9:04
  they
• 9:04
  don't
• 9:04
  wait
• 9:04
  until
• 9:04
  the
• 9:05
  last
• 9:05
  possible
• 9:05
  minute
• 9:05
  to
• 9:05
  let
• 9:06
  us
• 9:06
  know
• 9:06
  what
• 9:06
  the,
• 9:07
  you
• 9:07
  know,
• 9:07
  what's
• 9:07
  going
• 9:07
  on
• 9:08
  with
• 9:08
  it.
• 9:08
  You
• 9:08
  know,
• 9:08
  we
• 9:08
  could
• 9:09
  be
• 9:09
  in
• 9:09
  the
• 9:09
  same
• 9:09
  exact
• 9:09
  position
• 9:10
  as
• 9:10
  we
• 9:10
  were
• 9:11
  December.
• 9:13
  Well,
• 9:13
  that,
• 9:14
  yeah,
• 9:14
  I
• 9:14
  mean,
• 9:14
  the
• 9:14
  contract
• 9:15
  expired
• 9:15
  way
• 9:15
  before
• 9:16
  the
• 9:16
  strike
• 9:16
  date
• 9:17
  this
• 9:17
  last,
• 9:17
  this
• 9:18
  last
• 9:18
  year.
• 9:18
  So
• 9:19
  I
• 9:19
  don't
• 9:19
  really
• 9:19
  know
• 9:19
  what,
• 9:19
  what
• 9:20
  changes
• 9:20
  from
• 9:21
  that
• 9:21
  period
• 9:22
  to
• 9:22
  this
• 9:22
  period
• 9:22
  that
• 9:22
  we're
• 9:22
  in
• 9:23
  other
• 9:23
  than
• 9:23
  mandated
• 9:24
  back
• 9:24
  to
• 9:24
  work
• 9:25
  probably
• 9:26
  due
• 9:26
  to
• 9:27
  compounding
• 9:28
  and
• 9:29
  escalating
• 9:29
  losses
• 9:30
  by
• 9:30
  the
• 9:30
  postal
• 9:32
  corporation
• 9:32
  that
• 9:33
  ultimately
• 9:33
  is
• 9:33
  a
• 9:33
  crown
• 9:33
  court
• 9:34
  that
• 9:34
  ultimately
• 9:34
  is,
• 9:35
  you
• 9:35
  know,
• 9:35
  going
• 9:35
  to
• 9:35
  impact
• 9:36
  taxpayers.
• 9:37
  I
• 9:37
  mean,
• 9:37
  there's
• 9:37
  a,
• 9:37
  there's
• 9:38
  a
• 9:38
  universal
• 9:39
  service
• 9:39
  obligation
• 9:40
  and
• 9:40
  there
• 9:40
  was
• 9:40
  just
• 9:40
  a,
• 9:41
  there
• 9:41
  was
• 9:41
  a
• 9:41
  lot
• 9:41
  of
• 9:41
  pain
• 9:42
  and
• 9:42
  suffering
• 9:42
  during
• 9:43
  this
• 9:43
  strike
• 9:44
  period
• 9:44
  that
• 9:44
  I
• 9:44
  don't
• 9:45
  think
• 9:45
  can
• 9:45
  be
• 9:45
  overstated.
• 9:46
  All
• 9:46
  that
• 9:46
  being
• 9:47
  said,
• 9:49
  Canada
• 9:50
  Post,
• 9:51
  I'm
• 9:52
  not
• 9:52
  going
• 9:52
  to
• 9:52
  go
• 9:52
  into
• 9:52
  specifics
• 9:53
  because
• 9:53
  I
• 9:53
  don't
• 9:53
  know
• 9:53
  them,
• 9:54
  but
• 9:54
  loses
• 9:54
  a
• 9:54
  lot
• 9:54
  of
• 9:55
  money.
• 9:55
  We'll
• 9:55
  just
• 9:55
  say
• 9:56
  and
• 9:56
  they
• 9:56
  perform
• 9:57
  and
• 9:57
  they've
• 9:58
  been
• 9:58
  going
• 9:58
  through
• 9:58
  a
• 9:59
  postal
• 9:59
  transformation
• 10:00
  almost
• 10:00
  as
• 10:01
  long
• 10:01
  as
• 10:01
  I've
• 10:01
  been
• 10:01
  working
• 10:01
  with
• 10:02
  them.
• 10:02
  And
• 10:02
  that
• 10:02
  postal
• 10:03
  transformation
• 10:04
  has
• 10:05
  been
• 10:05
  slow
• 10:06
  but
• 10:06
  positive.
• 10:06
  You
• 10:07
  go
• 10:07
  to
• 10:07
  their
• 10:08
  facility
• 10:09
  in
• 10:09
  Greater
• 10:09
  Toronto.
• 10:10
  If
• 10:10
  you
• 10:10
  see
• 10:11
  the,
• 10:11
  the
• 10:11
  postal
• 10:12
  transformation
• 10:12
  terms
• 10:12
  of
• 10:13
  technology
• 10:13
  and
• 10:13
  equipment,
• 10:14
  they're
• 10:14
  a
• 10:14
  very,
• 10:15
  very
• 10:15
  fine
• 10:16
  service
• 10:16
  provider
• 10:16
  of
• 10:17
  mail,
• 10:17
  packets,
• 10:18
  parcels
• 10:19
  and
• 10:19
  even
• 10:19
  their
• 10:19
  expedited
• 10:20
  services
• 10:20
  are
• 10:21
  quite
• 10:21
  good.
• 10:22
  But
• 10:23
  again,
• 10:23
  it's
• 10:23
  a
• 10:24
  very,
• 10:24
  very
• 10:25
  open
• 10:25
  marketplace
• 10:26
  for
• 10:27
  private
• 10:27
  couriers
• 10:28
  and
• 10:29
  regional
• 10:29
  couriers
• 10:30
  and
• 10:30
  national
• 10:30
  and
• 10:31
  international
• 10:31
  couriers
• 10:32
  to
• 10:32
  participate.
• 10:33
  So
• 10:34
  they
• 10:34
  have
• 10:34
  competition,
• 10:35
  which
• 10:35
  competition
• 10:36
  is
• 10:36
  generally
• 10:36
  good.
• 10:37
  But
• 10:37
  this
• 10:37
  was
• 10:38
  particularly
• 10:38
  tough
• 10:38
  because
• 10:39
  let's
• 10:39
  just
• 10:40
  name
• 10:40
  a
• 10:40
  couple
• 10:41
  couriers
• 10:41
  but
• 10:41
  not
• 10:42
  be
• 10:42
  specific.
• 10:42
  Maybe
• 10:43
  you're
• 10:43
  UPS,
• 10:44
  maybe
• 10:44
  you're
• 10:44
  Purolator,
• 10:45
  maybe
• 10:45
  you're
• 10:45
  another
• 10:46
  integrated
• 10:46
  provider.
• 10:47
  On
• 10:48
  November
• 10:49
  15th
• 10:50
  16th,
• 10:51
  your
• 10:51
  doors
• 10:52
  getting
• 10:52
  beat
• 10:52
  down
• 10:53
  with
• 10:53
  merchants
• 10:54
  trying
• 10:54
  to
• 10:54
  give
• 10:55
  you
• 10:55
  as
• 10:55
  many
• 10:55
  parcels
• 10:56
  as
• 10:56
  you
• 10:56
  can
• 10:56
  physically
• 10:57
  take.
• 10:58
  Their
• 10:58
  networks
• 10:59
  were
• 11:00
  not
• 11:00
  only
• 11:00
  full,
• 11:01
  they
• 11:01
  were
• 11:01
  not
• 11:01
  accepting
• 11:02
  freight
• 11:02
  for
• 11:03
  a
• 11:03
  period
• 11:03
  of
• 11:03
  time
• 11:04
  from
• 11:04
  small
• 11:05
  and
• 11:05
  medium
• 11:05
  sized
• 11:05
  businesses,
• 11:06
  making
• 11:06
  some
• 11:06
  exceptions
• 11:07
  for
• 11:07
  large
• 11:07
  businesses.
• 11:08
  And
• 11:09
  it
• 11:09
  the
• 11:10
  trickle
• 11:10
  down
• 11:11
  effect
• 11:11
  or
• 11:11
  the
• 11:12
  ripple
• 11:12
  effect
• 11:13
  of
• 11:13
  this
• 11:14
  affected
• 11:15
  a
• 11:15
  lot
• 11:15
  of
• 11:16
  the
• 11:16
  larger
• 11:17
  transportation
• 11:17
  companies
• 11:18
  that
• 11:18
  move
• 11:18
  parcels.
• 11:19
  So
• 11:21
  what,
• 11:21
  you
• 11:21
  know,
• 11:22
  what
• 11:22
  was
• 11:22
  the
• 11:22
  lesson?
• 11:23
  Well,
• 11:24
  the
• 11:24
  25
• 11:24
  years
• 11:25
  of
• 11:25
  not
• 11:25
  having
• 11:25
  a
• 11:26
  hard
• 11:27
  straight
• 11:28
  work
• 11:29
  stoppage
• 11:29
  to
• 11:30
  the
• 11:30
  degree
• 11:31
  that
• 11:31
  we
• 11:31
  just
• 11:31
  had,
• 11:31
  it
• 11:32
  didn't
• 11:33
  really
• 11:33
  penalize,
• 11:34
  I
• 11:34
  think
• 11:35
  Canada
• 11:36
  Post,
• 11:36
  to
• 11:36
  put
• 11:37
  it
• 11:37
  that
• 11:37
  way,
• 11:37
  with
• 11:38
  permanently
• 11:38
  lost
• 11:39
  business,
• 11:39
  this
• 11:40
  probably
• 11:41
  will
• 11:41
  impact
• 11:43
  the
• 11:43
  next
• 11:43
  2,
• 11:44
  3,
• 11:44
  4,
• 11:44
  5
• 11:44
  years
• 11:45
  of
• 11:45
  their
• 11:45
  operating
• 11:46
  income
• 11:46
  and
• 11:46
  or
• 11:47
  profits
• 11:47
  as
• 11:48
  it
• 11:48
  relates
• 11:48
  to
• 11:48
  customers
• 11:49
  they
• 11:49
  may
• 11:49
  have
• 11:49
  lost
• 11:49
  for
• 11:50
  good.
• 11:50
  And
• 11:50
  what
• 11:51
  does
• 11:51
  that
• 11:51
  do
• 11:51
  to
• 11:51
  the
• 11:52
  competitive
• 11:52
  landscape?
• 11:53
  So
• 11:54
  it's
• 11:55
  a
• 11:55
  very
• 11:56
  subjective
• 11:57
  as
• 11:58
  much
• 11:58
  as
• 11:58
  it
• 11:58
  is
• 11:58
  objective
• 11:59
  conversation
• 12:00
  on
• 12:00
  this.
• 12:01
  Canada
• 12:01
  Post
• 12:02
  go
• 12:02
  out
• 12:02
  and
• 12:03
  lower
• 12:03
  rates
• 12:04
  and
• 12:04
  try
• 12:04
  to
• 12:04
  win
• 12:04
  all
• 12:05
  this
• 12:05
  business
• 12:05
  back.
• 12:06
  Do
• 12:07
  they,
• 12:07
  do
• 12:08
  they
• 12:08
  ask
• 12:08
  for
• 12:08
  longer,
• 12:09
  you
• 12:09
  know,
• 12:09
  more
• 12:09
  binding
• 12:10
  contracts?
• 12:10
  Do
• 12:10
  they
• 12:11
  commit
• 12:11
  to
• 12:11
  never
• 12:12
  have
• 12:12
  a
• 12:12
  work
• 12:12
  stoppage
• 12:13
  or
• 12:13
  strike
• 12:13
  again?
• 12:14
  I
• 12:15
  don't
• 12:15
  know.
• 12:15
  I
• 12:15
  mean,
• 12:15
  I'm
• 12:15
  in
• 12:15
  California.
• 12:16
  We
• 12:16
  have
• 12:17
  natural
• 12:17
  disasters,
• 12:18
  it
• 12:18
  feels
• 12:18
  like
• 12:18
  all
• 12:19
  the
• 12:19
  time,
• 12:19
  mudslides
• 12:19
  and
• 12:20
  fires
• 12:20
  and
• 12:20
  earthquakes.
• 12:21
  I
• 12:22
  think,
• 12:22
  I
• 12:22
  think
• 12:22
  it's
• 12:22
  about
• 12:23
  preparedness
• 12:23
  and
• 12:24
  I
• 12:24
  think
• 12:25
  small
• 12:25
  and
• 12:26
  medium
• 12:26
  sized
• 12:26
  businesses,
• 12:27
  especially
• 12:27
  large
• 12:28
  ones,
• 12:28
  maybe,
• 12:28
  maybe
• 12:29
  not
• 12:29
  need
• 12:29
  to
• 12:30
  plan
• 12:30
  for
• 12:30
  these
• 12:30
  type
• 12:31
  of
• 12:31
  events
• 12:31
  more
• 12:31
  seriously
• 12:32
  in
• 12:32
  the
• 12:32
  future.
• 12:33
  All
• 12:33
  right,
• 12:33
  so
• 12:34
  Jason,
• 12:34
  are
• 12:34
  you
• 12:34
  okay
• 12:34
  if
• 12:34
  I
• 12:35
  just
• 12:35
  transition
• 12:35
  into,
• 12:36
  you
• 12:36
  know,
• 12:36
  current
• 12:36
  state
• 12:37
  and
• 12:38
  you
• 12:38
  know,
• 12:39
  where
• 12:39
  we
• 12:39
  are
• 12:39
  with,
• 12:40
  you
• 12:40
  know,
• 12:40
  timelines
• 12:41
  in
• 12:41
  terms
• 12:41
  of,
• 12:41
  you
• 12:41
  know,
• 12:42
  transits
• 12:42
  and
• 12:42
  then
• 12:43
  talk
• 12:44
  a
• 12:44
  little
• 12:44
  bit
• 12:44
  more
• 12:45
  about
• 12:46
  the
• 12:46
  direct
• 12:46
  access
• 12:46
  network
• 12:47
  and
• 12:47
  so
• 12:48
  yeah,
• 12:48
  let's
• 12:48
  do
• 12:48
  it.
• 12:48
  Okay.
• 12:49
  All
• 12:49
  right,
• 12:50
  so.
• 12:50
  So
• 12:50
  Tom,
• 12:51
  I
• 12:51
  think
• 12:52
  you're
• 12:52
  probably
• 12:52
  closest
• 12:52
  to
• 12:52
  it
• 12:53
  at
• 12:53
  this
• 12:53
  point.
• 12:53
  Where
• 12:53
  are
• 12:53
  we
• 12:54
  today
• 12:54
  with,
• 12:54
  with
• 12:54
  transits
• 12:55
  and
• 12:55
  such?
• 12:56
  Okay,
• 12:56
  well,
• 12:57
  yeah,
• 12:57
  I
• 12:57
  mean
• 12:57
  as
• 12:57
  of
• 12:58
  last
• 12:58
  Week.
• 12:58
  What
• 12:58
  is
• 12:58
  today?
• 12:59
  What's
• 12:59
  today?
• 12:59
  Monday.
• 13:00
  Right.
• 13:00
  So
• 13:01
  middle
• 13:01
  of
• 13:01
  last
• 13:01
  week,
• 13:02
  we're,
• 13:02
  we're
• 13:02
  noticing
• 13:03
  that
• 13:03
  receptacles
• 13:04
  that
• 13:04
  we
• 13:04
  gave
• 13:05
  them
• 13:05
  for
• 13:05
  Canada
• 13:06
  especially
• 13:07
  that
• 13:07
  have
• 13:07
  what
• 13:07
  they
• 13:08
  call
• 13:08
  an
• 13:08
  N46
• 13:09
  error.
• 13:09
  It's
• 13:09
  a
• 13:10
  term
• 13:10
  that's
• 13:10
  being
• 13:10
  used
• 13:11
  which
• 13:11
  means
• 13:11
  that
• 13:11
  there's
• 13:12
  no
• 13:12
  customs
• 13:12
  data.
• 13:13
  All
• 13:13
  the
• 13:13
  mail
• 13:13
  that
• 13:14
  we
• 13:14
  brought
• 13:14
  back
• 13:14
  to
• 13:14
  them
• 13:15
  like
• 13:15
  we
• 13:15
  were
• 13:15
  instructed
• 13:16
  to
• 13:16
  was
• 13:17
  not
• 13:17
  moving.
• 13:18
  Then
• 13:18
  all
• 13:18
  of
• 13:19
  a
• 13:19
  sudden
• 13:19
  we
• 13:19
  started
• 13:19
  making
• 13:20
  some
• 13:20
  phone
• 13:20
  calls
• 13:20
  and
• 13:20
  emails
• 13:21
  and
• 13:21
  the
• 13:21
  IME
• 13:22
  group
• 13:22
  got
• 13:22
  involved.
• 13:23
  Turns
• 13:23
  out
• 13:23
  that
• 13:23
  there
• 13:23
  was
• 13:23
  an
• 13:24
  internal
• 13:24
  systems
• 13:24
  issue
• 13:25
  with
• 13:25
  the
• 13:25
  USPS
• 13:26
  nationwide
• 13:27
  at
• 13:27
  all
• 13:27
  the
• 13:27
  international
• 13:28
  service
• 13:28
  centers
• 13:29
  that
• 13:29
  would
• 13:29
  not
• 13:30
  allow
• 13:30
  this
• 13:30
  mail
• 13:31
  that
• 13:31
  was
• 13:31
  kicked
• 13:32
  back
• 13:32
  to
• 13:32
  be
• 13:32
  brought
• 13:33
  back
• 13:33
  until
• 13:34
  they
• 13:34
  fixed
• 13:34
  that.
• 13:35
  So
• 13:35
  not
• 13:35
  only
• 13:36
  did
• 13:36
  they
• 13:36
  not
• 13:36
  accept
• 13:37
  any
• 13:37
  mail
• 13:39
  up
• 13:39
  until
• 13:40
  very
• 13:40
  recently,
• 13:40
  but
• 13:41
  even
• 13:41
  the
• 13:41
  mail
• 13:41
  that
• 13:41
  we
• 13:42
  were
• 13:42
  allowed
• 13:42
  to
• 13:42
  give
• 13:42
  back,
• 13:42
  they
• 13:43
  still
• 13:43
  couldn't
• 13:43
  get
• 13:43
  rid
• 13:43
  of.
• 13:44
  So
• 13:44
  as
• 13:45
  of
• 13:45
  right
• 13:45
  now,
• 13:45
  that's
• 13:45
  been
• 13:45
  cleared
• 13:46
  up.
• 13:46
  That
• 13:47
  was
• 13:47
  cleared
• 13:47
  up
• 13:47
  on
• 13:47
  Thursday
• 13:48
  of
• 13:48
  last
• 13:48
  week.
• 13:49
  I
• 13:49
  believe
• 13:49
  it
• 13:49
  was
• 13:49
  Thursday.
• 13:50
  So
• 13:50
  now
• 13:51
  we
• 13:51
  brought
• 13:51
  all
• 13:51
  of
• 13:51
  our
• 13:52
  mail
• 13:52
  back
• 13:52
  and
• 13:52
  now
• 13:52
  we're
• 13:53
  starting
• 13:53
  to
• 13:53
  finally
• 13:53
  see
• 13:54
  some
• 13:54
  movement.
• 13:54
  So,
• 13:55
  and
• 13:55
  today
• 13:56
  is
• 13:56
  the
• 13:56
  13th,
• 13:57
  you
• 13:57
  know,
• 13:57
  so
• 13:57
  this
• 13:58
  is
• 13:58
  probably
• 13:58
  around
• 13:58
  the
• 13:59
  10th
• 13:59
  or
• 13:59
  so.
• 14:00
  So
• 14:00
  we're
• 14:00
  talking,
• 14:01
  you
• 14:01
  know,
• 14:01
  an
• 14:02
  additional
• 14:02
  four,
• 14:02
  five,
• 14:03
  six
• 14:03
  days
• 14:03
  that
• 14:04
  mail
• 14:04
  did
• 14:04
  not
• 14:05
  get
• 14:05
  cleared
• 14:06
  even
• 14:06
  after
• 14:06
  the
• 14:07
  USPS
• 14:07
  waited
• 14:09
  quite
• 14:09
  a
• 14:10
  while
• 14:10
  before
• 14:10
  they
• 14:11
  released
• 14:11
  their
• 14:12
  suspension.
• 14:13
  So
• 14:13
  right
• 14:13
  now
• 14:14
  I
• 14:14
  think
• 14:14
  we're
• 14:14
  in
• 14:14
  a
• 14:14
  good
• 14:15
  place.
• 14:15
  But
• 14:15
  when
• 14:16
  you
• 14:16
  asked
• 14:16
  me
• 14:16
  about
• 14:16
  this
• 14:17
  last
• 14:17
  week,
• 14:17
  if
• 14:17
  you
• 14:17
  remember,
• 14:18
  I
• 14:18
  wasn't
• 14:18
  too
• 14:18
  confident.
• 14:19
  You
• 14:19
  were
• 14:19
  not.
• 14:20
  You
• 14:20
  were
• 14:20
  not.
• 14:20
  I
• 14:21
  wasn't.
• 14:21
  But
• 14:22
  now,
• 14:22
  now
• 14:22
  I
• 14:23
  see
• 14:23
  things
• 14:23
  moving.
• 14:24
  Now
• 14:24
  we
• 14:24
  just
• 14:24
  have
• 14:25
  to
• 14:25
  look
• 14:25
  and
• 14:25
  see,
• 14:25
  okay,
• 14:25
  what
• 14:26
  are
• 14:26
  the
• 14:26
  delays
• 14:26
  going
• 14:27
  to
• 14:27
  be
• 14:27
  now
• 14:27
  with
• 14:28
  the
• 14:28
  USPS
• 14:29
  and
• 14:29
  Cannapost
• 14:29
  when
• 14:29
  it
• 14:30
  gets
• 14:30
  there?
• 14:30
  That's,
• 14:31
  that's
• 14:31
  part
• 14:31
  two
• 14:32
  of
• 14:32
  this.
• 14:33
  You
• 14:33
  know,
• 14:33
  supposedly
• 14:34
  Canada
• 14:34
  Post
• 14:34
  has
• 14:35
  cleared
• 14:35
  up
• 14:35
  fairly
• 14:36
  well
• 14:36
  up
• 14:36
  there,
• 14:37
  but
• 14:37
  when
• 14:37
  I
• 14:38
  start
• 14:38
  doing
• 14:38
  some
• 14:38
  analysis,
• 14:39
  we'll
• 14:39
  see,
• 14:40
  you
• 14:40
  know.
• 14:40
  Okay,
• 14:41
  so
• 14:41
  that's,
• 14:41
  that's
• 14:41
  kind
• 14:42
  of
• 14:42
  like
• 14:42
  the
• 14:42
  current
• 14:42
  situation.
• 14:43
  That's
• 14:43
  for
• 14:43
  the
• 14:44
  USPS
• 14:44
  volume,
• 14:44
  the
• 14:45
  epac,
• 14:45
  plus
• 14:46
  some
• 14:46
  of
• 14:46
  the
• 14:46
  EPAC
• 14:46
  select,
• 14:47
  the
• 14:47
  pmi.
• 14:48
  So
• 14:48
  it's
• 14:49
  finally
• 14:49
  getting
• 14:49
  up
• 14:50
  there
• 14:50
  with
• 14:50
  a
• 14:50
  major
• 14:51
  delay.
• 14:52
  So,
• 14:53
  okay,
• 14:53
  so,
• 14:54
  so
• 14:54
  let's
• 14:55
  transition
• 14:55
  to,
• 14:56
  you
• 14:56
  know,
• 14:57
  yes,
• 14:58
  this
• 14:58
  is
• 14:58
  a
• 14:59
  Sunday
• 14:59
  is
• 14:59
  podcast.
• 15:00
  And,
• 15:01
  and
• 15:01
  you
• 15:01
  know,
• 15:01
  we
• 15:01
  don't
• 15:01
  want
• 15:02
  to
• 15:02
  be,
• 15:02
  you
• 15:02
  know,
• 15:02
  overtly,
• 15:03
  you
• 15:03
  know,
• 15:04
  biased.
• 15:04
  Right.
• 15:05
  We
• 15:05
  want
• 15:05
  to
• 15:05
  be
• 15:05
  more
• 15:05
  educated
• 15:06
  or
• 15:07
  educative,
• 15:07
  if
• 15:07
  you
• 15:07
  could,
• 15:08
  towards
• 15:08
  the
• 15:08
  listeners
• 15:09
  and
• 15:09
  viewers.
• 15:09
  But
• 15:10
  the
• 15:10
  reality
• 15:10
  is
• 15:10
  we
• 15:10
  do
• 15:11
  have
• 15:11
  a
• 15:11
  solution.
• 15:11
  You
• 15:12
  know,
• 15:12
  we
• 15:12
  have
• 15:12
  a
• 15:12
  very
• 15:12
  good
• 15:13
  solution
• 15:13
  to
• 15:13
  offer
• 15:14
  shippers,
• 15:14
  you
• 15:15
  know,
• 15:15
  enterprise
• 15:15
  brands,
• 15:16
  extremely
• 15:16
  large
• 15:17
  enterprise
• 15:17
  brands
• 15:18
  all
• 15:18
  the
• 15:18
  way
• 15:18
  to
• 15:19
  you
• 15:19
  know,
• 15:19
  even
• 15:19
  large
• 15:19
  or
• 15:20
  medium,
• 15:20
  you
• 15:20
  know,
• 15:21
  sized
• 15:21
  organizations
• 15:22
  or
• 15:22
  shippers
• 15:22
  too.
• 15:23
  So
• 15:23
  we're
• 15:23
  talking,
• 15:23
  you
• 15:24
  know,
• 15:24
  if
• 15:24
  you're
• 15:24
  an
• 15:24
  enterprise
• 15:25
  brand,
• 15:25
  if
• 15:25
  you're
• 15:25
  an
• 15:25
  online
• 15:26
  retailer,
• 15:26
  online
• 15:27
  only,
• 15:27
  you
• 15:27
  know,
• 15:28
  if
• 15:28
  you're
• 15:28
  a
• 15:28
  subscription,
• 15:28
  a
• 15:29
  large
• 15:29
  subscription
• 15:29
  box
• 15:30
  brand
• 15:30
  or
• 15:30
  base
• 15:31
  brand,
• 15:31
  three
• 15:32
  pl
• 15:32
  or
• 15:32
  even
• 15:33
  ooh.
• 15:33
  And
• 15:33
  the
• 15:33
  ones
• 15:34
  that
• 15:34
  really
• 15:34
  got
• 15:35
  kind
• 15:35
  of
• 15:35
  burned
• 15:35
  here
• 15:35
  too,
• 15:36
  those
• 15:36
  fulfilled
• 15:37
  by
• 15:37
  merchant
• 15:38
  marketplace
• 15:38
  sellers
• 15:39
  that
• 15:39
  are
• 15:40
  having
• 15:40
  to
• 15:40
  do
• 15:40
  all
• 15:41
  those,
• 15:41
  you
• 15:41
  know,
• 15:41
  credits,
• 15:42
  you
• 15:43
  know,
• 15:43
  I
• 15:43
  want
• 15:43
  to
• 15:43
  talk
• 15:43
  to
• 15:44
  you
• 15:44
  a
• 15:44
  little
• 15:44
  bit
• 15:44
  about
• 15:44
  our
• 15:45
  Canada
• 15:45
  direct
• 15:45
  access
• 15:46
  network.
• 15:46
  So
• 15:47
  again,
• 15:47
  this
• 15:47
  is
• 15:47
  our
• 15:47
  own
• 15:48
  network.
• 15:48
  I'm
• 15:49
  not
• 15:49
  going
• 15:49
  to
• 15:49
  sit
• 15:49
  here
• 15:49
  and
• 15:49
  talk
• 15:49
  to
• 15:50
  you
• 15:50
  about
• 15:50
  it
• 15:50
  because
• 15:50
  I
• 15:50
  got
• 15:50
  Dave
• 15:51
  Mason
• 15:51
  and
• 15:51
  Dave
• 15:52
  created
• 15:52
  the
• 15:52
  network.
• 15:53
  So.
• 15:53
  So
• 15:53
  Dave,
• 15:54
  just
• 15:54
  maybe
• 15:55
  sort
• 15:56
  of
• 15:56
  a
• 15:56
  high
• 15:56
  level
• 15:57
  one
• 15:57
  more
• 15:57
  overview
• 15:57
  for
• 15:58
  listeners,
• 15:58
  even
• 15:58
  though
• 15:58
  I
• 15:58
  know
• 15:58
  you've
• 15:59
  done
• 15:59
  it
• 15:59
  a
• 15:59
  couple
• 15:59
  times
• 16:00
  already,
• 16:00
  just
• 16:01
  how
• 16:01
  the
• 16:01
  network
• 16:02
  works
• 16:02
  and,
• 16:03
  and
• 16:03
  really
• 16:03
  how
• 16:03
  it
• 16:03
  helps
• 16:04
  shippers
• 16:04
  that
• 16:05
  are
• 16:05
  doing
• 16:05
  good
• 16:05
  amount
• 16:05
  of
• 16:06
  parcels
• 16:06
  going
• 16:06
  to
• 16:06
  Canadian
• 16:07
  recipients.
• 16:09
  So
• 16:09
  I
• 16:10
  think
• 16:11
  maybe
• 16:11
  20
• 16:11
  and
• 16:12
  30
• 16:12
  years
• 16:12
  ago
• 16:12
  it
• 16:12
  wasn't
• 16:12
  really
• 16:13
  understood
• 16:14
  what
• 16:14
  the
• 16:14
  value
• 16:15
  of
• 16:15
  a
• 16:15
  consolidator
• 16:16
  is
• 16:16
  in
• 16:16
  the
• 16:16
  marketplace.
• 16:17
  So
• 16:17
  in
• 16:17
  our
• 16:17
  particular
• 16:18
  case,
• 16:19
  we
• 16:19
  do
• 16:19
  not
• 16:19
  pick
• 16:19
  up
• 16:21
  500
• 16:21
  individual
• 16:22
  parcels
• 16:22
  and
• 16:23
  move
• 16:23
  them
• 16:23
  through
• 16:24
  an
• 16:24
  individual
• 16:24
  network
• 16:25
  being
• 16:25
  handled
• 16:26
  independently
• 16:27
  of
• 16:27
  each
• 16:27
  other.
• 16:28
  We
• 16:28
  pick
• 16:28
  up
• 16:29
  500
• 16:30
  parcels
• 16:30
  that
• 16:30
  are
• 16:30
  going
• 16:31
  from
• 16:31
  a
• 16:31
  state
• 16:31
  in
• 16:31
  the
• 16:32
  United
• 16:32
  States
• 16:33
  to
• 16:33
  500
• 16:34
  different
• 16:34
  consumers
• 16:34
  in
• 16:35
  Canada.
• 16:35
  You
• 16:36
  pick
• 16:36
  them
• 16:36
  up
• 16:36
  as
• 16:36
  one
• 16:37
  shipment.
• 16:38
  We
• 16:38
  aggregate
• 16:39
  and
• 16:39
  transmit
• 16:40
  customs
• 16:41
  and
• 16:41
  or
• 16:41
  package
• 16:41
  level
• 16:42
  detail.
• 16:43
  We
• 16:43
  truck
• 16:43
  those
• 16:44
  things
• 16:44
  into
• 16:44
  Canada,
• 16:45
  we
• 16:45
  do
• 16:45
  an
• 16:45
  electronic
• 16:46
  release,
• 16:47
  we
• 16:47
  use
• 16:47
  our
• 16:48
  bonded
• 16:49
  carrier
• 16:49
  code
• 16:50
  into
• 16:50
  our
• 16:50
  bonded
• 16:50
  facilities
• 16:51
  and
• 16:51
  we
• 16:51
  release
• 16:52
  all
• 16:52
  those
• 16:52
  with
• 16:52
  customs
• 16:53
  without
• 16:53
  having
• 16:53
  to
• 16:54
  physically
• 16:54
  touch
• 16:54
  or
• 16:55
  have
• 16:55
  paperwork
• 16:56
  associated
• 16:56
  with
• 16:57
  each
• 16:57
  individual
• 16:57
  customs
• 16:58
  release.
• 16:59
  Then
• 16:59
  they
• 17:00
  go
• 17:00
  into
• 17:00
  our
• 17:00
  inter
• 17:01
  Canadian
• 17:01
  network
• 17:02
  where
• 17:02
  we
• 17:02
  drive
• 17:03
  them
• 17:03
  down
• 17:03
  to
• 17:04
  the
• 17:04
  closest
• 17:04
  major
• 17:05
  city
• 17:05
  and
• 17:06
  give
• 17:06
  it
• 17:06
  to
• 17:06
  the
• 17:06
  best
• 17:07
  possible
• 17:08
  delivery
• 17:08
  provider
• 17:09
  to
• 17:09
  complete
• 17:10
  the
• 17:10
  end
• 17:10
  to
• 17:11
  end
• 17:11
  door
• 17:11
  to
• 17:11
  door
• 17:11
  experience
• 17:12
  for
• 17:12
  a
• 17:13
  US
• 17:13
  merchant
• 17:13
  shipping
• 17:13
  to
• 17:14
  Canada.
• 17:15
  The
• 17:15
  carrier
• 17:15
  agnostic
• 17:16
  kind
• 17:16
  of
• 17:17
  position
• 17:17
  that
• 17:17
  we
• 17:17
  take
• 17:18
  means
• 17:19
  our
• 17:19
  preference
• 17:19
  is
• 17:20
  the
• 17:20
  best
• 17:20
  option.
• 17:21
  Best
• 17:21
  option
• 17:21
  being
• 17:22
  defined
• 17:22
  as
• 17:22
  a
• 17:23
  blend
• 17:23
  of
• 17:24
  cost
• 17:24
  and
• 17:25
  service
• 17:25
  to
• 17:26
  achieve
• 17:26
  or
• 17:27
  reach
• 17:27
  the
• 17:27
  goals
• 17:27
  that
• 17:28
  we've
• 17:28
  commonly
• 17:28
  set
• 17:28
  with
• 17:28
  the
• 17:29
  merchant.
• 17:30
  Depending
• 17:30
  on
• 17:30
  the
• 17:30
  state
• 17:30
  that
• 17:31
  you're
• 17:31
  in,
• 17:31
  service
• 17:32
  levels
• 17:32
  will
• 17:32
  vary.
• 17:33
  If
• 17:33
  you're
• 17:33
  in
• 17:34
  the
• 17:35
  Midwest,
• 17:36
  upper
• 17:36
  Midwest,
• 17:37
  Northeast,
• 17:37
  Atlantic,
• 17:39
  that
• 17:39
  whole
• 17:40
  Northeast,
• 17:41
  you're
• 17:41
  going
• 17:41
  to
• 17:41
  get
• 17:41
  smoke
• 17:42
  and
• 17:42
  service
• 17:42
  to
• 17:43
  60
• 17:43
  to
• 17:44
  70%
• 17:44
  of
• 17:44
  the
• 17:44
  country
• 17:45
  as
• 17:45
  fast,
• 17:45
  almost
• 17:46
  as
• 17:46
  you
• 17:46
  can
• 17:46
  put
• 17:46
  it
• 17:46
  on
• 17:46
  a
• 17:47
  aircraft
• 17:47
  and
• 17:47
  hub
• 17:48
  it
• 17:48
  through
• 17:48
  Louisville
• 17:48
  or
• 17:49
  Memphis.
• 17:50
  The
• 17:51
  8020
• 17:52
  rule,
• 17:52
  just
• 17:52
  like
• 17:53
  always,
• 17:53
  comes
• 17:53
  into
• 17:54
  play
• 17:54
  in
• 17:54
  Canada
• 17:55
  where
• 17:55
  80%
• 17:56
  of
• 17:56
  the
• 17:57
  population
• 17:57
  lives
• 17:59
  pretty
• 17:59
  easy
• 17:59
  to
• 17:59
  get
• 17:59
  to
• 18:00
  and
• 18:00
  pretty
• 18:00
  close
• 18:00
  to
• 18:00
  the
• 18:00
  US
• 18:01
  border.
• 18:01
  It's
• 18:01
  the
• 18:01
  20%
• 18:02
  that
• 18:03
  is
• 18:03
  difficult.
• 18:03
  And
• 18:04
  that's
• 18:04
  where
• 18:04
  the
• 18:04
  strike
• 18:05
  really
• 18:05
  hurt,
• 18:06
  hurt
• 18:06
  us.
• 18:06
  So
• 18:06
  we
• 18:07
  had
• 18:07
  to
• 18:07
  pay
• 18:07
  additional
• 18:08
  costs
• 18:08
  and
• 18:08
  we
• 18:09
  had
• 18:09
  to
• 18:09
  onboard
• 18:10
  additional
• 18:10
  carrier
• 18:11
  options
• 18:11
  to
• 18:11
  get
• 18:12
  the
• 18:12
  98%
• 18:13
  that
• 18:13
  we
• 18:13
  committed
• 18:13
  to
• 18:14
  get
• 18:14
  delivered,
• 18:14
  delivered.
• 18:15
  But
• 18:15
  at
• 18:15
  the
• 18:15
  end
• 18:16
  of
• 18:16
  the
• 18:16
  day,
• 18:16
  we're
• 18:17
  a
• 18:17
  trans,
• 18:17
  we
• 18:17
  have
• 18:17
  a
• 18:18
  network,
• 18:18
  a
• 18:18
  transportation
• 18:19
  network
• 18:20
  that
• 18:20
  drives
• 18:20
  those
• 18:21
  parcels
• 18:21
  anywhere
• 18:22
  between
• 18:22
  90
• 18:23
  and
• 18:23
  98%
• 18:23
  of
• 18:24
  the
• 18:24
  total
• 18:24
  mileage
• 18:25
  of
• 18:25
  that
• 18:25
  journey.
• 18:26
  And
• 18:26
  we
• 18:26
  give
• 18:26
  it
• 18:26
  to
• 18:27
  Fonmail
• 18:27
  delivery
• 18:27
  partners
• 18:28
  for
• 18:28
  the
• 18:28
  last
• 18:28
  2
• 18:29
  to
• 18:29
  10%
• 18:30
  of
• 18:30
  the
• 18:30
  total
• 18:30
  mileage
• 18:31
  of
• 18:31
  that
• 18:31
  journey.
• 18:32
  Again,
• 18:32
  if
• 18:33
  it's
• 18:33
  a
• 18:33
  packet,
• 18:34
  if
• 18:34
  it's
• 18:35
  4
• 18:35
  ounces,
• 18:36
  Canada
• 18:36
  Post
• 18:36
  is
• 18:37
  a
• 18:37
  fantastic
• 18:37
  option.
• 18:38
  If
• 18:38
  it's
• 18:39
  a
• 18:39
  box,
• 18:39
  if
• 18:40
  it's
• 18:40
  8
• 18:40
  pounds
• 18:40
  gravity
• 18:41
  and
• 18:41
  20
• 18:42
  pounds
• 18:44
  dimensional,
• 18:45
  ups
• 18:46
  or
• 18:46
  Intelcom
• 18:46
  might
• 18:46
  be
• 18:47
  a
• 18:47
  better
• 18:47
  option.
• 18:48
  We've
• 18:48
  evolved
• 18:49
  so
• 18:49
  that
• 18:49
  all
• 18:50
  of
• 18:50
  our
• 18:50
  transport
• 18:50
  coming
• 18:51
  into
• 18:51
  Canada
• 18:52
  reaches
• 18:52
  certain
• 18:53
  destinations
• 18:53
  at
• 18:54
  certain
• 18:54
  times
• 18:54
  to
• 18:55
  reach
• 18:55
  certain
• 18:55
  sort
• 18:55
  requirements
• 18:56
  to
• 18:56
  really
• 18:57
  improve
• 18:57
  the
• 18:57
  service
• 18:57
  versus
• 18:58
  our
• 18:58
  peers.
• 18:59
  But
• 18:59
  ultimately,
• 19:00
  at
• 19:00
  the
• 19:00
  end
• 19:00
  of
• 19:00
  the
• 19:00
  day,
• 19:01
  we
• 19:01
  are
• 19:02
  an
• 19:02
  aggregator
• 19:03
  consolidator
• 19:04
  that
• 19:04
  has
• 19:04
  a
• 19:05
  exclusive
• 19:06
  focus
• 19:06
  on
• 19:06
  Canada
• 19:07
  to
• 19:08
  move
• 19:08
  again,
• 19:09
  small,
• 19:09
  medium
• 19:09
  and
• 19:09
  large
• 19:10
  size.
• 19:10
  We
• 19:10
  didn't
• 19:10
  have
• 19:10
  any
• 19:10
  large
• 19:11
  customers.
• 19:11
  It'd
• 19:11
  be
• 19:11
  hard
• 19:11
  to
• 19:12
  do
• 19:12
  what
• 19:12
  we're
• 19:12
  doing
• 19:12
  for
• 19:12
  the
• 19:12
  small
• 19:13
  and
• 19:13
  medium
• 19:13
  size.
• 19:13
  Right.
• 19:14
  But
• 19:14
  I
• 19:14
  don't
• 19:14
  want
• 19:14
  to
• 19:14
  forget
• 19:14
  about
• 19:15
  the
• 19:15
  small
• 19:15
  and
• 19:15
  medium
• 19:15
  sized
• 19:16
  businesses
• 19:16
  that
• 19:16
  get
• 19:16
  to
• 19:17
  gain
• 19:17
  the
• 19:18
  service
• 19:19
  advantage
• 19:19
  of
• 19:19
  having
• 19:20
  these
• 19:20
  trucks
• 19:20
  full
• 19:21
  moving
• 19:21
  into
• 19:21
  Canada.
• 19:23
  Yeah,
• 19:24
  excellent.
• 19:25
  Thank
• 19:26
  you,
• 19:26
  Dave.
• 19:27
  Jason,
• 19:27
  do
• 19:27
  you
• 19:27
  have
• 19:27
  anything
• 19:27
  you
• 19:28
  want
• 19:28
  to
• 19:28
  add
• 19:28
  to
• 19:28
  that?
• 19:30
  No,
• 19:30
  I
• 19:30
  think
• 19:30
  the
• 19:30
  only
• 19:30
  other
• 19:31
  question
• 19:31
  I
• 19:31
  would
• 19:31
  have
• 19:32
  even
• 19:32
  for
• 19:32
  Dave
• 19:32
  is
• 19:36
  so
• 19:37
  assuming
• 19:37
  this,
• 19:38
  you
• 19:38
  know,
• 19:38
  in
• 19:38
  a
• 19:38
  perfect
• 19:39
  world
• 19:39
  this
• 19:39
  would
• 19:39
  be,
• 19:40
  you
• 19:40
  know,
• 19:40
  kind
• 19:41
  of
• 19:41
  a
• 19:41
  podcast
• 19:41
  that
• 19:41
  goes
• 19:42
  out
• 19:42
  into
• 19:42
  nowhere,
• 19:43
  never
• 19:43
  happens
• 19:43
  again,
• 19:43
  nobody
• 19:44
  ever
• 19:44
  has
• 19:44
  this
• 19:44
  problem
• 19:45
  again.
• 19:45
  Assuming
• 19:46
  that,
• 19:46
  you
• 19:46
  know,
• 19:47
  one
• 19:47
  day
• 19:47
  it
• 19:47
  does
• 19:48
  happen
• 19:48
  again.
• 19:48
  What,
• 19:49
  so
• 19:50
  what
• 19:50
  do
• 19:50
  customers
• 19:51
  need
• 19:51
  to
• 19:51
  do
• 19:51
  for
• 19:52
  you
• 19:52
  in
• 19:53
  order
• 19:53
  to
• 19:53
  make
• 19:54
  that
• 19:54
  change?
• 19:54
  Is
• 19:54
  there,
• 19:56
  what
• 19:56
  do
• 19:56
  they
• 19:56
  need
• 19:56
  to
• 19:57
  ask
• 19:57
  for?
• 19:57
  What
• 19:57
  do
• 19:57
  they
• 19:58
  need
• 19:58
  to
• 19:58
  reach
• 19:58
  out
• 19:58
  about
• 19:59
  and
• 20:00
  kind
• 20:00
  of
• 20:00
  who,
• 20:00
  who's
• 20:01
  it
• 20:01
  open
• 20:01
  to?
• 20:01
  Is
• 20:01
  it
• 20:01
  open
• 20:01
  to
• 20:01
  everybody?
• 20:02
  Or
• 20:02
  you
• 20:03
  know,
• 20:03
  just
• 20:03
  tell
• 20:03
  me
• 20:03
  a
• 20:03
  little
• 20:04
  bit
• 20:04
  about
• 20:04
  that.
• 20:07
  So
• 20:07
  from
• 20:07
  my
• 20:07
  perspective,
• 20:08
  the
• 20:08
  only
• 20:08
  takeaway
• 20:09
  that
• 20:10
  I
• 20:10
  have
• 20:10
  is
• 20:11
  that
• 20:11
  we
• 20:11
  need
• 20:11
  to
• 20:11
  figure
• 20:11
  out
• 20:11
  a
• 20:11
  way
• 20:12
  to
• 20:12
  get
• 20:12
  that
• 20:12
  2%
• 20:13
  delivered
• 20:13
  that
• 20:14
  we
• 20:14
  had
• 20:14
  to
• 20:14
  hold.
• 20:15
  It's
• 20:15
  really
• 20:15
  two,
• 20:15
  two
• 20:15
  and
• 20:16
  a
• 20:16
  half,
• 20:16
  whatever.
• 20:17
  And
• 20:17
  again,
• 20:18
  it's
• 20:18
  communicating
• 20:19
  with
• 20:19
  the
• 20:19
  merchant
• 20:19
  who
• 20:19
  communicates
• 20:20
  with
• 20:20
  the
• 20:20
  customer.
• 20:20
  So
• 20:21
  really
• 20:21
  the
• 20:22
  Canada
• 20:22
  Post
• 20:22
  exclusive
• 20:23
  and
• 20:23
  or
• 20:23
  Canada
• 20:24
  Post
• 20:24
  only
• 20:25
  points
• 20:25
  are
• 20:26
  something
• 20:26
  we
• 20:26
  need
• 20:26
  to
• 20:26
  work
• 20:26
  on
• 20:26
  in
• 20:27
  the
• 20:27
  future
• 20:27
  to
• 20:27
  provide
• 20:28
  a
• 20:28
  solution
• 20:28
  to
• 20:29
  from
• 20:29
  our
• 20:30
  perspective,
• 20:30
  outside
• 20:31
  of
• 20:31
  that,
• 20:31
  because
• 20:32
  of
• 20:32
  the
• 20:32
  nature
• 20:32
  of
• 20:32
  the
• 20:32
  way
• 20:33
  that
• 20:33
  our
• 20:33
  network
• 20:33
  is
• 20:33
  set
• 20:33
  up,
• 20:34
  you
• 20:34
  can,
• 20:35
  we
• 20:35
  can
• 20:35
  flip
• 20:35
  on
• 20:35
  and
• 20:36
  off
• 20:36
  carriers
• 20:36
  left,
• 20:37
  right
• 20:37
  and
• 20:37
  center
• 20:38
  doesn't
• 20:38
  really
• 20:39
  matter.
• 20:39
  Our
• 20:40
  cost
• 20:40
  may
• 20:40
  go
• 20:40
  up.
• 20:41
  So
• 20:41
  there
• 20:41
  might
• 20:41
  be
• 20:41
  a
• 20:42
  price
• 20:42
  adjustment.
• 20:43
  But
• 20:43
  again,
• 20:43
  it
• 20:44
  really
• 20:44
  depends.
• 20:44
  The
• 20:45
  question
• 20:45
  that
• 20:45
  you
• 20:45
  asked,
• 20:46
  actually
• 20:46
  better
• 20:46
  for
• 20:46
  Tom
• 20:46
  to
• 20:47
  answer
• 20:47
  because
• 20:48
  that's
• 20:49
  where
• 20:49
  the
• 20:49
  work
• 20:49
  is
• 20:49
  going
• 20:50
  from
• 20:50
  the
• 20:50
  USPS
• 20:51
  package
• 20:51
  service
• 20:52
  into
• 20:52
  the
• 20:52
  broadreach
• 20:53
  Direct
• 20:53
  Entry
• 20:54
  network.
• 20:55
  That
• 20:55
  is
• 20:55
  a
• 20:56
  big
• 20:56
  move
• 20:56
  for
• 20:57
  us
• 20:57
  to
• 20:57
  move
• 20:57
  the
• 20:58
  hundreds
• 20:58
  of
• 20:58
  merchants
• 20:59
  that
• 20:59
  we
• 20:59
  currently
• 20:59
  have
• 21:00
  in
• 21:00
  a
• 21:00
  strike
• 21:01
  environment.
• 21:02
  Although
• 21:02
  physically
• 21:03
  is
• 21:03
  a
• 21:03
  lot
• 21:03
  of
• 21:03
  work,
• 21:03
  just
• 21:04
  not
• 21:04
  technically
• 21:05
  data
• 21:05
  systems
• 21:06
  wide,
• 21:06
  it's
• 21:06
  not
• 21:06
  a
• 21:07
  lot
• 21:07
  of
• 21:07
  work.
• 21:10
  Yeah.
• 21:10
  And
• 21:10
  I
• 21:10
  just
• 21:11
  wanted
• 21:11
  to
• 21:11
  add
• 21:11
  to
• 21:11
  Dave.
• 21:12
  You
• 21:12
  were
• 21:12
  talking
• 21:12
  about
• 21:12
  your
• 21:13
  service
• 21:13
  versus
• 21:14
  USPS
• 21:14
  for
• 21:15
  instance,
• 21:15
  and
• 21:15
  I
• 21:15
  could
• 21:15
  tell
• 21:16
  you
• 21:16
  that
• 21:16
  one
• 21:16
  of
• 21:16
  the
• 21:16
  things
• 21:16
  that
• 21:16
  I've
• 21:17
  been
• 21:17
  hearing
• 21:17
  back
• 21:18
  from
• 21:18
  a
• 21:18
  couple
• 21:19
  of
• 21:19
  my
• 21:19
  very,
• 21:19
  very
• 21:19
  large
• 21:20
  clients
• 21:20
  that
• 21:20
  are
• 21:20
  using
• 21:21
  this
• 21:21
  is
• 21:21
  the
• 21:21
  difference
• 21:21
  in
• 21:22
  the
• 21:22
  trend.
• 21:22
  The
• 21:22
  tracking.
• 21:23
  In
• 21:23
  the
• 21:23
  tracking
• 21:24
  events,
• 21:24
  particularly
• 21:25
  the
• 21:25
  amount
• 21:26
  of
• 21:26
  events
• 21:26
  that
• 21:26
  the
• 21:26
  client
• 21:27
  sees
• 21:27
  going
• 21:28
  through
• 21:28
  the
• 21:28
  Direct
• 21:29
  Access
• 21:29
  network
• 21:30
  compared
• 21:30
  to
• 21:30
  the
• 21:31
  USPS
• 21:32
  is
• 21:32
  probably
• 21:32
  almost
• 21:32
  double.
• 21:33
  You
• 21:33
  know,
• 21:33
  with
• 21:33
  the
• 21:34
  USPS,
• 21:34
  when
• 21:34
  the
• 21:35
  clients
• 21:35
  using
• 21:36
  ePacket,
• 21:38
  all
• 21:39
  they're
• 21:39
  getting
• 21:39
  is
• 21:40
  it
• 21:40
  arrives
• 21:40
  in
• 21:40
  country.
• 21:41
  They
• 21:41
  may
• 21:41
  see
• 21:42
  something
• 21:42
  in
• 21:42
  customers,
• 21:43
  but
• 21:43
  my
• 21:43
  opinion,
• 21:44
  doubtful.
• 21:45
  The
• 21:45
  next
• 21:45
  event
• 21:46
  will
• 21:46
  be
• 21:46
  when
• 21:46
  it
• 21:46
  arrived
• 21:47
  at
• 21:47
  the
• 21:48
  Destiny
• 21:48
  post
• 21:48
  office
• 21:49
  and
• 21:49
  then
• 21:49
  it
• 21:49
  delivered.
• 21:50
  With
• 21:51
  the
• 21:51
  Direct
• 21:51
  Access
• 21:51
  network,
• 21:52
  you're
• 21:52
  seeing
• 21:52
  a
• 21:52
  lot
• 21:52
  more
• 21:53
  tracking
• 21:53
  events
• 21:53
  as
• 21:54
  it's
• 21:54
  being
• 21:54
  processed
• 21:55
  through.
• 21:56
  And
• 21:56
  that's
• 21:57
  the
• 21:57
  number
• 21:57
  one
• 21:57
  feedback
• 21:57
  that
• 21:58
  I
• 21:58
  received
• 21:58
  back
• 21:59
  besides
• 22:00
  the
• 22:00
  better
• 22:01
  transits.
• 22:01
  But
• 22:02
  it's
• 22:02
  also
• 22:02
  about
• 22:02
  the
• 22:03
  additional
• 22:03
  tracking
• 22:03
  events.
• 22:05
  But
• 22:05
  yeah,
• 22:05
  Dave,
• 22:06
  there
• 22:06
  is
• 22:06
  a
• 22:06
  big
• 22:06
  difference
• 22:07
  between
• 22:07
  what
• 22:07
  he's
• 22:08
  offering.
• 22:08
  The
• 22:08
  USPS
• 22:09
  is
• 22:09
  kind
• 22:09
  of
• 22:10
  like
• 22:10
  we
• 22:10
  talked
• 22:10
  about
• 22:10
  earlier,
• 22:11
  said,
• 22:11
  no
• 22:11
  frills.
• 22:12
  The
• 22:12
  E
• 22:12
  packet
• 22:13
  really
• 22:13
  kind
• 22:13
  of
• 22:14
  designed
• 22:14
  for
• 22:15
  lighter
• 22:16
  value,
• 22:16
  lower
• 22:17
  value
• 22:17
  shipments,
• 22:18
  kind
• 22:18
  of
• 22:18
  lighter
• 22:18
  weight,
• 22:19
  kind
• 22:19
  of
• 22:19
  goes
• 22:19
  through,
• 22:20
  you
• 22:20
  know,
• 22:20
  CBSA
• 22:21
  customs
• 22:22
  up
• 22:22
  in
• 22:22
  Canada,
• 22:22
  just
• 22:22
  kind
• 22:23
  of
• 22:23
  does
• 22:23
  a
• 22:23
  wave
• 22:23
  through
• 22:24
  and
• 22:24
  off
• 22:24
  it
• 22:25
  goes.
• 22:25
  But.
• 22:25
  But
• 22:26
  the
• 22:26
  world
• 22:26
  is
• 22:26
  getting
• 22:27
  a
• 22:27
  lot
• 22:27
  tighter
• 22:28
  and
• 22:28
  stricter
• 22:28
  now.
• 22:29
  You
• 22:29
  know,
• 22:29
  more
• 22:30
  and
• 22:30
  more
• 22:30
  clients
• 22:30
  are
• 22:31
  realizing
• 22:31
  that
• 22:32
  paying
• 22:32
  duty
• 22:32
  and
• 22:33
  doing
• 22:33
  everything
• 22:33
  up
• 22:34
  front
• 22:34
  is
• 22:34
  a
• 22:34
  lot
• 22:34
  easier
• 22:35
  than
• 22:35
  waiting
• 22:35
  for
• 22:35
  it
• 22:35
  to
• 22:35
  happen
• 22:36
  later.
• 22:36
  So
• 22:37
  in
• 22:37
  the
• 22:37
  case
• 22:37
  of
• 22:37
  the
• 22:37
  usps,
• 22:38
  their
• 22:38
  shipments,
• 22:39
  when
• 22:39
  they
• 22:39
  go
• 22:39
  through,
• 22:40
  they're
• 22:40
  knocking
• 22:40
  at
• 22:40
  the
• 22:40
  door,
• 22:41
  collecting
• 22:41
  at
• 22:41
  the
• 22:41
  door
• 22:42
  at
• 22:42
  delivery.
• 22:43
  And
• 22:43
  a
• 22:43
  lot
• 22:43
  of
• 22:43
  times
• 22:44
  that's
• 22:44
  not
• 22:44
  the
• 22:44
  best
• 22:45
  experience.
• 22:46
  So
• 22:46
  clients
• 22:46
  that
• 22:47
  move
• 22:47
  over
• 22:47
  to
• 22:47
  the
• 22:47
  Direct
• 22:48
  Access
• 22:48
  solution
• 22:49
  or
• 22:49
  any
• 22:49
  DDP
• 22:50
  type
• 22:50
  service
• 22:52
  might
• 22:52
  be
• 22:52
  a
• 22:52
  little
• 22:53
  bit
• 22:53
  of,
• 22:53
  a
• 22:53
  little
• 22:53
  bit
• 22:53
  of
• 22:54
  work
• 22:54
  upfront
• 22:54
  to
• 22:54
  get
• 22:55
  those
• 22:55
  HS
• 22:55
  codes
• 22:56
  and
• 22:56
  all
• 22:56
  that,
• 22:56
  but
• 22:57
  long
• 22:57
  term
• 22:57
  is
• 22:57
  definitely
• 22:58
  valuable
• 22:58
  to
• 22:58
  have,
• 22:59
  you
• 22:59
  know,
• 22:59
  so.
• 23:00
  But
• 23:00
  there
• 23:00
  is
• 23:00
  a
• 23:00
  clear
• 23:00
  cut.
• 23:01
  There's
• 23:01
  some
• 23:01
  clients
• 23:02
  that
• 23:02
  might
• 23:02
  not
• 23:02
  be
• 23:03
  a
• 23:03
  good
• 23:03
  fit,
• 23:03
  but
• 23:04
  for
• 23:04
  the
• 23:04
  most
• 23:04
  part
• 23:06
  DDP
• 23:07
  is
• 23:07
  a,
• 23:07
  is
• 23:07
  a
• 23:07
  much
• 23:08
  better
• 23:08
  experience
• 23:09
  in
• 23:09
  the
• 23:09
  long
• 23:10
  term.
• 23:11
  Yeah,
• 23:11
  Fantastic.
• 23:12
  Thanks.
• 23:13
  I'll
• 23:13
  echo
• 23:13
  that.
• 23:14
  And
• 23:14
  I
• 23:14
  think
• 23:14
  for,
• 23:15
  for,
• 23:15
  we're
• 23:15
  gonna,
• 23:15
  we're
• 23:16
  gonna
• 23:16
  wrap
• 23:16
  it
• 23:16
  up
• 23:16
  here
• 23:17
  soon.
• 23:17
  But
• 23:17
  I
• 23:17
  would
• 23:17
  just
• 23:17
  say
• 23:18
  for
• 23:18
  any
• 23:18
  of
• 23:18
  the
• 23:18
  viewers
• 23:18
  and
• 23:19
  listeners
• 23:20
  that
• 23:20
  have
• 23:20
  interest,
• 23:21
  if
• 23:21
  you,
• 23:21
  let's
• 23:21
  say
• 23:21
  you're
• 23:22
  a
• 23:22
  current
• 23:22
  Ascendia
• 23:23
  client,
• 23:23
  you're
• 23:23
  listening
• 23:23
  to
• 23:24
  this
• 23:24
  and
• 23:24
  say,
• 23:24
  you
• 23:25
  know,
• 23:25
  hey,
• 23:25
  I,
• 23:25
  I,
• 23:26
  I'm
• 23:26
  interested
• 23:27
  in,
• 23:27
  in
• 23:27
  migrating
• 23:28
  over
• 23:28
  to
• 23:28
  the
• 23:29
  direct
• 23:29
  Access
• 23:29
  network.
• 23:30
  Great.
• 23:30
  Send
• 23:30
  us
• 23:30
  the
• 23:31
  question.
• 23:31
  We'll
• 23:31
  work
• 23:32
  with
• 23:32
  you
• 23:32
  to
• 23:32
  see
• 23:32
  if
• 23:32
  it's
• 23:32
  a
• 23:32
  great
• 23:33
  fit.
• 23:33
  If
• 23:33
  you
• 23:34
  are
• 23:34
  not
• 23:34
  an
• 23:34
  Ascendia
• 23:35
  client,
• 23:35
  great.
• 23:36
  Come
• 23:36
  over.
• 23:36
  We'll
• 23:37
  see
• 23:37
  if
• 23:37
  we
• 23:37
  can
• 23:37
  make
• 23:37
  that
• 23:37
  work.
• 23:38
  If
• 23:38
  it's
• 23:38
  a
• 23:38
  good
• 23:38
  fit
• 23:38
  for
• 23:39
  our,
• 23:39
  for
• 23:40
  our
• 23:40
  network.
• 23:40
  Either
• 23:40
  way,
• 23:41
  again,
• 23:41
  our,
• 23:42
  our
• 23:42
  goal
• 23:42
  here
• 23:43
  with
• 23:43
  this
• 23:43
  show
• 23:43
  is
• 23:43
  to
• 23:44
  really
• 23:44
  help
• 23:44
  you
• 23:44
  guys
• 23:45
  navigate
• 23:45
  the
• 23:46
  cross
• 23:46
  border
• 23:46
  direct
• 23:47
  consumer
• 23:47
  delivery
• 23:48
  landscape.
• 23:48
  And
• 23:48
  there
• 23:48
  was
• 23:49
  a
• 23:49
  huge
• 23:49
  shakeup
• 23:49
  in
• 23:50
  Q4
• 23:50
  of
• 23:50
  2024,
• 23:51
  which
• 23:51
  is
• 23:51
  why
• 23:52
  we're
• 23:52
  putting
• 23:52
  this
• 23:52
  podcast
• 23:53
  out
• 23:53
  kind
• 23:53
  of
• 23:54
  Ready
• 23:54
  Fire
• 23:54
  here
• 23:55
  in
• 23:55
  January
• 23:55
  just
• 23:56
  to
• 23:56
  prep
• 23:56
  you
• 23:56
  guys
• 23:56
  for
• 23:57
  what
• 23:57
  happened
• 23:57
  a
• 23:57
  couple
• 23:58
  months
• 23:58
  back
• 23:58
  into
• 23:59
  going
• 23:59
  into
• 24:00
  potentially
• 24:00
  what
• 24:00
  could
• 24:01
  happen
• 24:01
  coming
• 24:01
  up
• 24:01
  in
• 24:01
  May.
• 24:02
  And
• 24:02
  again,
• 24:03
  speculation
• 24:03
  because
• 24:04
  we,
• 24:04
  there's
• 24:04
  really
• 24:04
  very
• 24:05
  little
• 24:05
  fact
• 24:05
  on
• 24:05
  it
• 24:05
  right
• 24:06
  now,
• 24:06
  but
• 24:07
  that's
• 24:07
  kind
• 24:07
  of
• 24:07
  where
• 24:07
  we're
• 24:08
  at
• 24:08
  and
• 24:08
  we
• 24:08
  want
• 24:09
  to,
• 24:09
  you
• 24:09
  know,
• 24:10
  is
• 24:10
  there
• 24:10
  anything
• 24:10
  before
• 24:11
  we
• 24:11
  wrap
• 24:11
  it
• 24:11
  up
• 24:11
  guys,
• 24:11
  that
• 24:11
  you
• 24:12
  guys
• 24:12
  want
• 24:12
  to
• 24:12
  add?
• 24:14
  No,
• 24:14
  just
• 24:14
  to
• 24:15
  say
• 24:15
  that
• 24:15
  we
• 24:15
  did
• 24:15
  get
• 24:15
  some
• 24:16
  nice
• 24:16
  testimonials
• 24:17
  recently
• 24:18
  on
• 24:18
  the,
• 24:18
  on
• 24:18
  the
• 24:19
  switchover
• 24:19
  and
• 24:19
  the
• 24:20
  service
• 24:20
  that
• 24:20
  was
• 24:20
  provided.
• 24:21
  I
• 24:21
  think
• 24:21
  we
• 24:22
  could
• 24:22
  share
• 24:22
  that
• 24:22
  if,
• 24:23
  if
• 24:23
  clients
• 24:23
  need
• 24:23
  to.
• 24:24
  But
• 24:24
  you
• 24:24
  know,
• 24:24
  overall
• 24:25
  it's
• 24:25
  been
• 24:25
  a
• 24:25
  very,
• 24:25
  very
• 24:26
  good
• 24:26
  experience
• 24:26
  for
• 24:26
  most
• 24:27
  of
• 24:27
  our
• 24:27
  clients.
• 24:27
  A
• 24:27
  lot
• 24:27
  of
• 24:27
  them
• 24:28
  are
• 24:28
  going
• 24:28
  to
• 24:28
  stick
• 24:29
  with
• 24:29
  the
• 24:29
  service
• 24:30
  that
• 24:30
  we
• 24:30
  asked
• 24:31
  them
• 24:31
  to
• 24:31
  switch
• 24:31
  to
• 24:31
  that
• 24:32
  helped
• 24:32
  them.
• 24:32
  So
• 24:32
  a
• 24:33
  lot
• 24:33
  of
• 24:33
  that
• 24:33
  volume
• 24:33
  is
• 24:33
  going
• 24:34
  to
• 24:34
  retain,
• 24:34
  remain
• 24:34
  in
• 24:35
  that
• 24:35
  network,
• 24:35
  which
• 24:35
  I
• 24:35
  think
• 24:36
  just
• 24:36
  kind
• 24:36
  of
• 24:36
  proves
• 24:37
  the
• 24:37
  point
• 24:37
  that
• 24:38
  it
• 24:38
  works,
• 24:38
  you
• 24:39
  know,
• 24:39
  so
• 24:40
  perfect.
• 24:41
  Dave.
• 24:43
  Yeah,
• 24:43
  my,
• 24:44
  my
• 24:44
  last
• 24:44
  comment
• 24:44
  not
• 24:45
  specific
• 24:46
  to
• 24:46
  the
• 24:46
  strike
• 24:47
  would
• 24:47
  just
• 24:47
  be.
• 24:48
  Let's
• 24:48
  all
• 24:48
  keep
• 24:48
  an
• 24:48
  eye
• 24:49
  out
• 24:49
  for
• 24:50
  potential
• 24:51
  changes
• 24:51
  in
• 24:51
  the
• 24:52
  USMCA
• 24:52
  agreement
• 24:54
  if
• 24:54
  it
• 24:55
  remains
• 24:55
  intact
• 24:56
  through
• 24:56
  the
• 24:56
  duration
• 24:56
  of
• 24:57
  the
• 24:57
  contract
• 24:57
  period.
• 24:59
  Life
• 24:59
  is
• 24:59
  good.
• 25:00
  If
• 25:01
  things
• 25:01
  significant
• 25:02
  happens,
• 25:02
  that
• 25:03
  could
• 25:03
  change
• 25:03
  quite
• 25:04
  a
• 25:04
  bit.
• 25:04
  We'll
• 25:04
  need
• 25:04
  to
• 25:04
  have
• 25:04
  another
• 25:05
  podcast
• 25:06
  specifically
• 25:06
  on
• 25:06
  that
• 25:06
  topic
• 25:07
  because
• 25:08
  as
• 25:08
  we
• 25:08
  spoke
• 25:08
  about
• 25:09
  in
• 25:09
  the
• 25:09
  other
• 25:09
  podcast,
• 25:10
  up
• 25:10
  to
• 25:10
  40
• 25:11
  bucks
• 25:11
  Canadian
• 25:12
  is
• 25:12
  de
• 25:12
  minimis
• 25:13
  and
• 25:13
  duty
• 25:13
  and
• 25:13
  tax
• 25:14
  free.
• 25:14
  Up
• 25:15
  to
• 25:15
  150,
• 25:15
  no
• 25:16
  matter
• 25:16
  manufacturing
• 25:17
  origin
• 25:17
  independent
• 25:18
  up
• 25:19
  to
• 25:19
  150
• 25:20
  Canadian
• 25:21
  is
• 25:21
  duty
• 25:21
  free.
• 25:22
  And
• 25:22
  that
• 25:22
  is
• 25:22
  a
• 25:22
  significant
• 25:24
  commercial
• 25:25
  advantage
• 25:25
  to
• 25:26
  our
• 25:26
  program
• 25:27
  through
• 25:27
  the
• 25:28
  postal
• 25:28
  Stream.
• 25:29
  Theoretically
• 25:29
  it's
• 25:30
  20
• 25:30
  Canadian.
• 25:31
  So,
• 25:32
  you
• 25:32
  know,
• 25:33
  assuming
• 25:34
  that
• 25:34
  remains
• 25:34
  intact,
• 25:36
  everything
• 25:36
  we
• 25:36
  said
• 25:37
  is
• 25:37
  consistent.
• 25:37
  If
• 25:37
  that
• 25:38
  is
• 25:38
  disrupted
• 25:39
  or
• 25:39
  changed,
• 25:40
  that
• 25:40
  can
• 25:40
  make
• 25:40
  a
• 25:41
  material
• 25:41
  impact
• 25:42
  on
• 25:43
  cross
• 25:43
  border
• 25:43
  shipping.
• 25:44
  So
• 25:45
  you'll
• 25:45
  be
• 25:45
  seeing
• 25:45
  us
• 25:45
  again
• 25:46
  with
• 25:46
  another
• 25:46
  episode.
• 25:49
  All
• 25:49
  right,
• 25:49
  Jason,
• 25:50
  anything
• 25:50
  you
• 25:50
  want
• 25:50
  to.
• 25:51
  Add
• 25:51
  before
• 25:51
  we
• 25:51
  wrap
• 25:51
  it
• 25:51
  up?
• 25:52
  No,
• 25:53
  just.
• 25:53
  Just
• 25:53
  a
• 25:53
  big
• 25:53
  thank
• 25:54
  you
• 25:54
  to
• 25:54
  Dave
• 25:54
  and
• 25:54
  Tom
• 25:54
  for,
• 25:55
  for
• 25:55
  their
• 25:55
  time
• 25:55
  and,
• 25:56
  and
• 25:56
  thanks
• 25:56
  to
• 25:56
  you,
• 25:57
  Nick,
• 25:57
  for
• 25:57
  your
• 25:58
  time
• 25:58
  and
• 25:58
  effort.
• 25:59
  I
• 25:59
  know
• 25:59
  you
• 26:00
  go
• 26:00
  through
• 26:00
  a
• 26:00
  lot
• 26:00
  to
• 26:00
  put
• 26:00
  these
• 26:01
  things
• 26:01
  on,
• 26:01
  so
• 26:01
  thanks
• 26:02
  a
• 26:02
  lot
• 26:02
  and
• 26:02
  looking
• 26:03
  forward
• 26:03
  to
• 26:03
  doing
• 26:03
  it
• 26:03
  again.
• 26:04
  Jason,
• 26:05
  you're
• 26:05
  the
• 26:05
  man.
• 26:05
  Welcome
• 26:06
  to
• 26:06
  your
• 26:06
  first
• 26:06
  show.
• 26:06
  By
• 26:07
  the
• 26:07
  way,
• 26:07
  I
• 26:07
  just
• 26:07
  want
• 26:07
  to
• 26:08
  say
• 26:08
  congrats.
• 26:08
  You
• 26:08
  did
• 26:09
  a
• 26:09
  great
• 26:09
  job.
• 26:09
  And
• 26:10
  thank
• 26:10
  you
• 26:10
  both
• 26:10
  very
• 26:10
  much,
• 26:11
  Dave
• 26:11
  and
• 26:11
  Tom
• 26:12
  Tomahawk,
• 26:13
  for
• 26:13
  being
• 26:13
  on
• 26:13
  the
• 26:13
  show.
• 26:14
  And
• 26:15
  that's
• 26:15
  it,
• 26:15
  folks.
• 26:15
  We're
• 26:16
  done
• 26:16
  for
• 26:16
  the
• 26:16
  day.
• 26:16
  All
• 26:17
  right,
• 26:17
  thank
• 26:17
  you.
• 26:18
  Thanks
• 26:18
  guys.
• 26:19
  Share
• 26:19
  subscribe
• 26:20
  and
• 26:20
  download
• 26:21
  our
• 26:21
  podcast
• 26:22
  to
• 26:22
  learn
• 26:22
  more
• 26:22
  about
• 26:23
  today's
• 26:23
  topic
• 26:24
  or
• 26:24
  for
• 26:24
  a
• 26:24
  free
• 26:25
  consultation,
• 26:25
  email
• 26:26
  us@ecommerce
• 26:28
  usacendia.com
• 26:30
  Come
• 26:31
  back
• 26:31
  for
• 26:31
  more
• 26:31
  insightful
• 26:32
  discussions
• 26:32
  on
• 26:33
  e
• 26:33
  commerce
• 26:33
  shipping
• 26:34
  to
• 26:34
  Canada,
• 26:34
  Mexico
• 26:35
  and
• 26:36
  worldwide.