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CAR TALK with Brad Doenges Customer Service · One on One With a Professional

0:04
Speaker 1: Oh righty, good morning, good morning, good morning, and welcome, welcome, welcome.
0:07
Speaker 1: He his time now for car Talk right here on
0:10
Speaker 1: K one, the one you trust. We have done just
0:13
Speaker 1: toilet and we've got brand Dungeons. We got meek Man
0:16
Speaker 1: Jason in here to today, guys.
0:18
Speaker 2: Morning, good morning, bad good morning talk, Good morning Jason,
0:22
Speaker 2: Good morning to all our listeners out there. We're so
0:25
Speaker 2: glad you're with us. And it is another beautiful morning
0:28
Speaker 2: here in Bartlesville. It is looking to towards, you know,
0:33
Speaker 2: another relatively warm day for this time of year.
0:36
Speaker 3: Six stars.
0:37
Speaker 2: Yeah, no, I think so, and these clouds might clear
0:41
Speaker 2: out a little bit, get us warmed up.
0:44
Speaker 3: It's a you know, it's a busy time of year.
0:46
Speaker 2: We're all getting ready for Thanksgiving and lots of employee
0:50
Speaker 2: events coming up.
0:51
Speaker 3: Or we have this great tradition at Dungeons of having.
0:54
Speaker 2: The Thanksgiving pot luck Friday before Thanksgiving.
0:58
Speaker 3: Where oh where, every but he brings a dish and yeah, it.
1:04
Speaker 4: Is a feast. Yeah, everybody, everybody brings enough food for
1:10
Speaker 4: the entire dealership Friday afternoon.
1:13
Speaker 2: There'll be a lot of sleepy people at the dealerships.
1:18
Speaker 2: Was great, Yeah.
1:21
Speaker 3: It's it's a lot of fun.
1:22
Speaker 2: I think Kobe's going to smoke some meat for us,
1:25
Speaker 2: and yeah, it's it's just such a great time.
1:28
Speaker 3: And this has been going on since way before I
1:31
Speaker 3: got here, and you know, we got to keep it
1:34
Speaker 3: a lot of things like that at Dune just where
1:36
Speaker 3: you know. We're getting ready.
1:38
Speaker 2: Next month, December is our We're entering our fifty eighth
1:43
Speaker 2: year as a Toyota dealer in Barbarosville, fifty seventh anniversary
1:49
Speaker 2: in December nineteen sixty eight, my grandfather purchased the Toyota franchise,
1:54
Speaker 2: and of course we were here before that with Fords
1:57
Speaker 2: and from nineteen forty one and from nineteen twenty nine
2:01
Speaker 2: for the original dealership out in Tacoha, Oklahoma. But anyway,
2:05
Speaker 2: really proud to celebrate our anniversary month again and we'll
2:09
Speaker 2: have a big bout of the special incentives and our
2:14
Speaker 2: charity promotion will be going on again and getting ready
2:18
Speaker 2: to send out the letters on that and reach out
2:20
Speaker 2: to the charities.
2:21
Speaker 3: Had great winners the last couple of years.
2:24
Speaker 4: The the what's what do we have blinking?
2:31
Speaker 3: I did this last night when I was talking.
2:33
Speaker 4: To so we had hopestone hopes on one in the
2:37
Speaker 4: first two years we did and two years in a
2:40
Speaker 4: road and it was the and then I think a roodhole,
2:44
Speaker 4: no lighthouse.
2:45
Speaker 2: No light, journey, home home journey. Okay, yeah, we're getting
2:51
Speaker 2: old time. That's okay. I'm right there with you.
2:55
Speaker 4: Are the mind is going.
2:57
Speaker 3: I'm sure many of our listeners can get are edited
3:00
Speaker 3: of that there. Yeah, season the drive is just too full.
3:05
Speaker 2: Yeah.
3:06
Speaker 4: So, but what we were saying is the winners of
3:10
Speaker 4: these contests the winter, the nonprofits who are selected by
3:14
Speaker 4: the most customers over the holiday month, they receive twenty
3:23
Speaker 4: five dollars from Dungeons and then a match from Toyota.
3:27
Speaker 2: Actually it's a minimum. It's each donation. Each car you
3:31
Speaker 2: purchase will donate fifty dollars to the charity of your choice.
3:36
Speaker 2: And so if someone got more than twenty five, that
3:39
Speaker 2: is true, it keep going up and the match would
3:41
Speaker 2: go up also.
3:43
Speaker 3: So anyway, we don't want to get ahead.
3:45
Speaker 4: And dive into that next week.
3:46
Speaker 3: But let's I don't want anybody write till December.
3:50
Speaker 4: Yeah, let's talk a little bit again about Thanksgiving and
3:53
Speaker 4: people getting is coming down the road, getting out there.
3:58
Speaker 2: In your car, if you you've got plans to you know,
4:02
Speaker 2: if some folks are coming to town or you're headed
4:05
Speaker 2: out of town, be sure to schedule your service or
4:09
Speaker 2: make sure your car is ready to roll.
4:11
Speaker 3: Super important. We get kind of this weird.
4:14
Speaker 2: Right before Thanksgiving we have the the people that are
4:18
Speaker 2: getting that out of town. And then right you know,
4:21
Speaker 2: after Thanksgiving, we have a lot of the people that
4:23
Speaker 2: are coming into town, a lot of the college students
4:26
Speaker 2: that come back and such, or other people visiting their
4:30
Speaker 2: grandparents or whatever in Bartlesville coming and.
4:33
Speaker 3: You know, exactly exactly we love that time of year, and.
4:40
Speaker 4: You can, you know, you can. You can just drive
4:42
Speaker 4: right up to Dungeons Toyota and just walk in get
4:45
Speaker 4: some service. Or there's an advantage for going on our
4:49
Speaker 4: website Dungestoyota dot com going to our service page. If
4:53
Speaker 4: you make an appointment, there is a ten dollars coupon,
4:57
Speaker 4: So if you schedule service, that is ten dollars off
5:01
Speaker 4: of anything.
5:02
Speaker 3: That allows us to be ready for you when you
5:04
Speaker 3: come in.
5:04
Speaker 2: We you know, we still have to write you up
5:06
Speaker 2: and do the inspection and go through your vehicle in
5:09
Speaker 2: a proper way, but that way, if we know you're coming,
5:12
Speaker 2: we can pretty much have the team.
5:15
Speaker 3: Ready to do that.
5:16
Speaker 1: What I'd like to about your team is that they're
5:18
Speaker 1: not too there to just take care of what you'd
5:20
Speaker 1: say they're looking around.
5:22
Speaker 3: No, we do a full inspection.
5:23
Speaker 2: Do they time your cars and they let you know
5:26
Speaker 2: what's coming down the road, And we really like, you know,
5:28
Speaker 2: we understand that sometimes.
5:30
Speaker 3: People just need to come when they can, that.
5:33
Speaker 2: They that they're going to come and when it's convenient
5:36
Speaker 2: for them, and they may not be able to schedule
5:38
Speaker 2: an appointment. They might do not be able to anticipate that.
5:41
Speaker 2: I know some dealers that kind of force you into
5:44
Speaker 2: an appointment system. I heard from a previous customer of
5:47
Speaker 2: ours that he had gotten into that cycle and that
5:51
Speaker 2: they they you know, he brought his car in, they
5:54
Speaker 2: told him, you have to schedule an appointment, call this number.
5:57
Speaker 2: Then he called the number schedule an appointment. When he showed up,
6:00
Speaker 2: they didn't the appointment wasn't in the system. You know,
6:04
Speaker 2: these aren't people in Bartlesville you're calling.
6:07
Speaker 3: Uh.
6:07
Speaker 2: Then then they said, okay, well we'll go ahead and
6:10
Speaker 2: do it when you but it will take two days,
6:12
Speaker 2: which they hadn't told him in the first place. And
6:15
Speaker 2: then so when he came back two days later, what happened.
6:18
Speaker 2: They didn't know they'd forgotten the car was there, they
6:21
Speaker 2: hadn't touched it. And when he got angry, they told
6:24
Speaker 2: him he could take they could take, he could take
6:26
Speaker 2: his business elsewhere.
6:28
Speaker 1: I would have done that right there on his plot.
6:31
Speaker 3: I was pretty aghast.
6:32
Speaker 2: And you know, I just I know how hard our
6:36
Speaker 2: business is sometimes, and it's easy to get frustrated, but
6:40
Speaker 2: you know, you got to have empathy for a customers
6:43
Speaker 2: been through something like that, and and you know we
6:46
Speaker 2: would never do that, no, And so if you are
6:52
Speaker 2: frustrated at pleas, come to Dungeons Toyota. We service all
6:57
Speaker 2: makes and models. It will help you as best we can.
7:01
Speaker 2: If we have to help you get your vehicle into
7:03
Speaker 2: another dealership, we'll do that for you too. And so
7:09
Speaker 2: we can't do some things like warranty and other for
7:12
Speaker 2: other manufacturers and stuff like that, but Lily, we will
7:16
Speaker 2: help you.
7:16
Speaker 3: I mean, that is what we do.
7:18
Speaker 2: That's our whole company philosophy is built around the customer.
7:23
Speaker 2: And we know, you know, after over ninety five years
7:27
Speaker 2: selling cars in Oklahoma that it just we can't. As
7:30
Speaker 2: my brother Bruce has this great saying he says to everybody,
7:34
Speaker 2: we can't do it without you, and and it's it's true,
7:38
Speaker 2: you know, it is one of those things that that
7:41
Speaker 2: you know, wouldn't happen if weren't for our customers. And
7:45
Speaker 2: just as we're getting ready for Thanksgiving, you know, I'm
7:48
Speaker 2: so thankful for our customers, for our great employees, and
7:53
Speaker 2: for their support. And you know what keeps it going
7:57
Speaker 2: gives us the opportunity to get up and do it
8:00
Speaker 2: again today. You know, my you know, I know, my
8:04
Speaker 2: approach to the car business is really about taking care
8:07
Speaker 2: of everybody. And if you listen to the show, you
8:10
Speaker 2: kind of understand that my my heart is in taking
8:15
Speaker 2: care of our employees and our customers, and I you know,
8:19
Speaker 2: it's not about making a.
8:22
Speaker 3: Big profit, and we have to do that to survive.
8:25
Speaker 2: But you know, my first priority is to take care
8:28
Speaker 2: of our employees and their customers and to provide that
8:32
Speaker 2: that great, that personal service for our customers and the opportunity.
8:38
Speaker 3: That our employees want and need.
8:41
Speaker 2: To work in a great place that's fun to work
8:43
Speaker 2: and and that they know they can get they're respected
8:48
Speaker 2: and well taken care of, and that uh, you know,
8:51
Speaker 2: we have great We're in our benefit renewal program and
8:54
Speaker 2: and we I spend weeks working on that every year,
8:58
Speaker 2: trying to build the best benefit it's program for our employees.
9:02
Speaker 2: We were very unique in the car business. You know,
9:05
Speaker 2: many will have.
9:06
Speaker 3: Four oh one k's and you know we might match it,
9:09
Speaker 3: and we do.
9:09
Speaker 2: Of course, we have a health insurance plan where we
9:12
Speaker 2: pay one hundred percent of the employee's based health insurance.
9:17
Speaker 2: You can buy up two different programs, but you know,
9:20
Speaker 2: we just want to make sure our employees have health insurance.
9:23
Speaker 2: We have a lot of great an HSA option in
9:27
Speaker 2: the health plan which allows.
9:29
Speaker 3: Even young people to look at this.
9:31
Speaker 2: It's a great way to save money outside of you know,
9:36
Speaker 2: pre tax, so it's it's not taxed and a lot
9:39
Speaker 2: of times, you know, in the four oh one k
9:40
Speaker 2: you have to keep that money till you're sixty three
9:43
Speaker 2: or sixty two, sixty two in order to access it
9:48
Speaker 2: and without and you can't.
9:50
Speaker 3: You know, obviously, we have health care.
9:52
Speaker 2: Needs throughout our lives, and so it's a way to
9:55
Speaker 2: get those pre tax savings, make them available to you
9:59
Speaker 2: when you're young and build some wealth and some savings
10:02
Speaker 2: that you're going to need anyway over time, whether it's
10:05
Speaker 2: having children or unexpected health issues. So we really try
10:09
Speaker 2: to build that safety network for our employees, just just
10:13
Speaker 2: like we do in the community with our nonprofit support
10:17
Speaker 2: and with the all the great programs in Bartlesville that
10:21
Speaker 2: we love to focus on on the radio show with the.
10:25
Speaker 4: Car Dealership with a Charitable Heart.
10:27
Speaker 2: Well, that's awesome, and you know Toyota helps us with
10:31
Speaker 2: that too.
10:32
Speaker 3: Like you mentioned, they.
10:33
Speaker 4: Of our gifts and great company.
10:35
Speaker 3: They really are.
10:37
Speaker 2: Their values and how they have worked with us since
10:40
Speaker 2: nineteen sixty eight or are really great and I know
10:45
Speaker 2: they want to take care of the customer too. You know,
10:48
Speaker 2: every car breaks down, sometimes there are things like recalls
10:52
Speaker 2: and failures on the vehicle, but when that happens with
10:54
Speaker 2: the Toyota, you can you can count on them to
10:58
Speaker 2: do it the right way. Those may you may have
11:02
Speaker 2: heard if you about the Tundra recall from twenty threes,
11:06
Speaker 2: and there might be some more added to that I hear,
11:09
Speaker 2: but this is a I think the truth of the
11:12
Speaker 2: matter is the Tundra recall on certain engines had some
11:16
Speaker 2: debris left over from the manufacturing process of the engine.
11:21
Speaker 2: It's V six gasoline engine hadn't affected the hybrids as
11:27
Speaker 2: far as we know, but it's only affected about one
11:29
Speaker 2: percent of the of the engines. Toyota has recalled one
11:35
Speaker 2: hundred percent of those engines and is replacing the entire engine.
11:41
Speaker 3: Wow, just let that sink in a little bit.
11:45
Speaker 2: So this is costing them a lot of money. They
11:47
Speaker 2: could they could do a short block or some other
11:50
Speaker 2: kind of repair on that engine that would save them money,
11:53
Speaker 2: but it wouldn't be the right thing for the customer.
11:56
Speaker 2: And while it's only one percent, you no if you're
12:01
Speaker 2: a one percent or.
12:02
Speaker 3: In the ninety nine.
12:03
Speaker 2: And so they've invested in their customers to take care
12:06
Speaker 2: of that. And uh, you know, truth is, we've you know,
12:10
Speaker 2: this has been going on for over a year now.
12:12
Speaker 2: We've done i think three or four of them, so
12:14
Speaker 2: it's not and we sell lots of tundras, so it's
12:19
Speaker 2: not a common problem. And none of the ones that
12:23
Speaker 2: we had were exhibiting the issue, so they were they're
12:28
Speaker 2: not they didn't have the problem.
12:29
Speaker 3: But they all got a brand new Inje out a
12:32
Speaker 3: bundance of some of them.
12:33
Speaker 2: Will you know, some of these trucks had one hundred
12:35
Speaker 2: and fifty thousand.
12:36
Speaker 3: Miles on them.
12:37
Speaker 1: It's like getting a brand new truck.
12:38
Speaker 3: Yeah, it basically is it's awesome.
12:41
Speaker 2: And you know, you don't want to make a big
12:43
Speaker 2: deal out of the problems, but every manufacturer has problems,
12:47
Speaker 2: and it's how you how you step up when you
12:49
Speaker 2: have the problem that really, you know, differentiates to it.
12:54
Speaker 2: And we and we tried to do that at Dudges
12:56
Speaker 2: as well, because I know we're not perfect and you know,
12:59
Speaker 2: nobody is.
13:00
Speaker 3: And but it's.
13:01
Speaker 2: Being able to take care of our customers and respond
13:04
Speaker 2: when there's an issue. That's That's something I learned a
13:07
Speaker 2: long time ago when I first really worked for my
13:11
Speaker 2: father in the car business in the mid nineties.
13:14
Speaker 3: He can't at my first role, I call it being.
13:16
Speaker 2: His heat shield, where I would handle customers, that says.
13:22
Speaker 2: And had a dealership in Tulsa and uh Dungdeus Brothers
13:28
Speaker 2: for it at the time, and and uh you know,
13:31
Speaker 2: I always you know, the balancing of understanding the point
13:36
Speaker 2: customers point of view and the dealership side, trying to
13:40
Speaker 2: work out compromise and and and come to to a
13:43
Speaker 2: fair understanding.
13:45
Speaker 3: You It's kind of like.
13:47
Speaker 4: Being a judge.
13:48
Speaker 3: I think in a way, we have.
13:50
Speaker 2: To be able to find the middle grand find some
13:53
Speaker 2: you know, the truth of the matter.
13:55
Speaker 3: I mean, if somebody is guilty, they're guilty.
13:57
Speaker 2: Yes they using the judge or legal analogy, but it's
14:02
Speaker 2: the truth is Yeah, that that taught me a lot about, uh,
14:05
Speaker 2: taking care of people and the and you know, so
14:08
Speaker 2: many of the people that have problems, I've realized if
14:12
Speaker 2: you if you stand up and fix it, those become
14:15
Speaker 2: your customers for life. They they really understand that you're
14:20
Speaker 2: the customer.
14:21
Speaker 3: Service is your priority.
14:23
Speaker 2: And you know, as a kind of a middleman in
14:26
Speaker 2: this stuff, a lot of times we didn't make the
14:29
Speaker 2: Toyota engine or any any problem you have with the vehicle.
14:33
Speaker 3: Is usually not caused by us.
14:35
Speaker 2: And you know, but we're the ones who want to
14:37
Speaker 2: have to be represent Toyota and fix it. And uh
14:41
Speaker 2: so we take that responsibility really seriously and really want
14:46
Speaker 2: our customers to to know that we're there for them
14:48
Speaker 2: and that we're gonna do everything we can to take
14:52
Speaker 2: care of them. And I'm really proud to know that
14:54
Speaker 2: the whole team really lives that. And Uh Anyway, it's
14:58
Speaker 2: a it's a unique thing that about our dealership.
15:01
Speaker 4: This is uh, this is our reputation, and this is
15:04
Speaker 4: why we have so much repeat business, generational business it's
15:10
Speaker 4: pretty incredible.
15:11
Speaker 1: Not a whole lot of dealerships can say.
15:13
Speaker 2: That, Well, we don't, you know, focus on selling every car.
15:18
Speaker 2: We really want to keep our customers that we have,
15:20
Speaker 2: so nurturing that process of how we sell and and
15:25
Speaker 2: and their whole ownership cycle of the vehicle. That's really
15:28
Speaker 2: what it's all about.
15:30
Speaker 3: You know.
15:30
Speaker 2: There are so many things going on in the car business,
15:33
Speaker 2: and always new technology and great new vehicles. Right now,
15:37
Speaker 2: we're getting getting excited about the brand new BZ.
15:41
Speaker 3: You know, while electric vehicles are.
15:43
Speaker 2: Kind of on the off right now with the changes
15:46
Speaker 2: in the tax credits and such, Toyota has builds a
15:50
Speaker 2: great electric vehicle.
15:52
Speaker 3: They've been kind of slow in bringing.
15:54
Speaker 2: Those out, but we've got they We have a brand
15:57
Speaker 2: new b Z which will be out. We'll have our
16:00
Speaker 2: first one in the next few weeks. It's got over
16:02
Speaker 2: three hundred miles range. It's a beautiful car. It's got
16:06
Speaker 2: a little more larger than the old BZ four X,
16:09
Speaker 2: which was Toyota's first battery electric vehicle.
16:13
Speaker 3: We're gonna get more and more of those.
16:15
Speaker 2: They've They've got also a couple other battery electric vehicles.
16:19
Speaker 4: It'll be out in the there's a somewhere floating around
16:23
Speaker 4: there is the new battery operated Toyota pickup. Just drop
16:29
Speaker 4: dropped into Asia pickup possibility. I think you'll you'll probably
16:33
Speaker 4: see what they call a land cruiser sport, which will
16:37
Speaker 4: be uh and like in the Broncos sport, which is
16:40
Speaker 4: smaller than the big Bronco, this will be the same
16:43
Speaker 4: about the same size, but a whole different body, and
16:47
Speaker 4: it'll be a battery electric land cruiser. But of course,
16:50
Speaker 4: Toyota is still doubling down on hybrid.
16:56
Speaker 2: Investments announced this week where they're gonna invest ten billion dollars.
17:01
Speaker 4: I think fourteen billion dollars a battery plant here in
17:04
Speaker 4: the United States.
17:05
Speaker 2: So really continuing to the cars in America and and
17:10
Speaker 2: build the batteries in America. You know that's Toyta has
17:13
Speaker 2: been doing that for years. Well, they are a Japanese
17:17
Speaker 2: company in quotes, you know, they invested heavily in North America,
17:22
Speaker 2: a thunderplant down by San Antonio. The cameras are made
17:27
Speaker 2: there in Kentucky near Louisville.
17:29
Speaker 4: There's you know, we have sixtys in the world are
17:33
Speaker 4: made here in the United States. And it does look
17:36
Speaker 4: like Toyota is going to start exporting from the United
17:39
Speaker 4: States back to Asia. It is an American company, truly
17:45
Speaker 4: welcome to the New World.
17:46
Speaker 3: Yes it is.
17:48
Speaker 2: But you know, none of that should be a surprise
17:50
Speaker 2: to people, know Toyota, because they plan for this.
17:53
Speaker 3: They you know, I think they realized.
17:56
Speaker 2: And mister Toyota, who is the chairman of the board
18:00
Speaker 2: or Toyota International, he realized that that building all those
18:06
Speaker 2: electric vehicles and rushing into that was not the right
18:09
Speaker 2: decision to make. That the consumers weren't ready for it,
18:12
Speaker 2: that it was going to take things like those tax credits,
18:15
Speaker 2: which are dependent on what governments and office and how
18:18
Speaker 2: that plays out. And the truth is, Toyota's hybrids allow
18:22
Speaker 2: a lot, a real flexible approach to that where you
18:25
Speaker 2: get better fuel economy, where you can get a you know,
18:28
Speaker 2: a plug in that has a range of about forty
18:31
Speaker 2: to fifty miles on pure electric but also has the
18:35
Speaker 2: gas engine. That's called the prime lineup in Toyota. We've
18:39
Speaker 2: got it right now. I think that presb on the lot.
18:42
Speaker 2: So you know, come check that out. That we have
18:44
Speaker 2: great inventory right now. There's a bunch of Tacomas, some tundras.
18:50
Speaker 2: We've got a Camera Corolla.
18:52
Speaker 4: You know, talking about the Tacomas. We sell a bunch
18:57
Speaker 4: of Tacomas. It is one will popular vehicles out there,
19:01
Speaker 4: and right now buyers can get three point nine nine
19:05
Speaker 4: percent financing for seventy two months on a brand new
19:09
Speaker 4: twenty five Tacoma plus one thousand dollars cash back credit.
19:13
Speaker 4: It's you're not going to see infrastrates like that on
19:17
Speaker 4: many vehicles. We also have some great rates on the
19:23
Speaker 4: Toyota Tundra and one of the better deals out there.
19:28
Speaker 4: If it loads for me right now, you can lease
19:32
Speaker 4: a Tundra SR five four x two for four nine
19:37
Speaker 4: a month. Tom It's a thirty nine month lease.
19:41
Speaker 2: Great payment, and there's a lot of good payments like that, okay,
19:45
Speaker 2: And we can help you compare that, or you can
19:46
Speaker 2: do it from your from your desk at the office
19:49
Speaker 2: or at home on your phone, or you can go
19:51
Speaker 2: into our website, find a car that might work for you,
19:55
Speaker 2: click that calculate my payment button and it'll take you
20:00
Speaker 2: in and you can actually compare a lease to a purchase.
20:03
Speaker 2: You can use your enter your information for credit for trade.
20:09
Speaker 2: You can look at all the incentives and see what
20:12
Speaker 2: else you might qualify for. There's college graduate rebates and
20:17
Speaker 2: some other special ones that are only available for certain people.
20:21
Speaker 2: But the cool thing is to be able to in
20:23
Speaker 2: there and just compare that without having to go back
20:25
Speaker 2: and forth between the sales manager and the salesperson and
20:29
Speaker 2: what and if you get close to something you're comfortable with,
20:32
Speaker 2: you can come into the dealership and we'll pick up
20:35
Speaker 2: right there where you left off in that tool and
20:39
Speaker 2: try to keep it just as transparent and fast and
20:42
Speaker 2: fun as possible. And that's what our Simple Price is
20:45
Speaker 2: all about, is just keeping that build around your needs.
20:49
Speaker 2: Our non commissioned sales professionals, both the sales pros, the
20:54
Speaker 2: product specialists we call them, are in our sales management finance,
21:00
Speaker 2: new and used car managers are all paid a salary,
21:03
Speaker 2: not paid commission on anything, you know, so not paid
21:06
Speaker 2: on the profit they make selling you a car. And
21:10
Speaker 2: you know they're they're paid well, of course, but they're
21:13
Speaker 2: just not incentivized to try to make more money off.
21:16
Speaker 3: Yet it's meant to align.
21:19
Speaker 2: The sales process with the customer. That's that's really all
21:23
Speaker 2: all that that does. That's really big and different, and
21:26
Speaker 2: so our Simple Price and the noncommissioned sales team our
21:30
Speaker 2: goals to make car buying just just clear, honest, and
21:34
Speaker 2: stress free. That's that's the whole approach to selling cars.
21:37
Speaker 2: And you know, I see I keep you know, as
21:40
Speaker 2: we just keep kind of preaching this, I hear more
21:43
Speaker 2: and more customers saying that is the best buying process
21:47
Speaker 2: I've ever seen.
21:48
Speaker 3: Why don't other dealers do it this way?
21:50
Speaker 2: And we had some folks come all the way from
21:53
Speaker 2: Arkansas to buy a used suv and they ended up
21:58
Speaker 2: buying two vehicles actually, and it was, you know, one
22:03
Speaker 2: of those things where they were and they both sold
22:05
Speaker 2: cars before they were they were business and they were like,
22:11
Speaker 2: why why haven't a lot of people done this for years?
22:14
Speaker 3: This is how it should be done.
22:16
Speaker 2: And uh, you know that we're just really proud to
22:19
Speaker 2: have that you know, reputation and be able to take
22:22
Speaker 2: care of our customers, take care of you.
22:23
Speaker 3: If you're interested in a Toyota, come come check it out.
22:27
Speaker 3: You know, we were not.
22:28
Speaker 2: The biggest in the world, but we're also not a
22:30
Speaker 2: big corporate car dealer. We don't have other locations or
22:34
Speaker 2: or other uh you know, communities that we serve, and
22:38
Speaker 2: so we're here for our customers and and we like
22:41
Speaker 2: being small, and I think that allows us to be
22:45
Speaker 2: nimble and quick too.
22:46
Speaker 3: We can really change.
22:47
Speaker 2: On a dime and and keep evolving where we're not
22:51
Speaker 2: complacent about, you know, just being around for ninety five
22:54
Speaker 2: years and doing things like.
22:55
Speaker 3: We always have. We want to keep evolving.
22:58
Speaker 2: We know that the people's expectations in retail have just
23:03
Speaker 2: changed so dramatically.
23:04
Speaker 3: We can all get and you can.
23:07
Speaker 2: We want toothpaste delivered to your front door today this afternoon,
23:12
Speaker 2: and we know the company that does that has a
23:15
Speaker 2: car sales process too. You know, you can get Amazon
23:19
Speaker 2: Autos and buy a new Hyundai.
23:22
Speaker 3: You know, I wouldn't want to buy a car that way.
23:25
Speaker 2: I want to know who I'm buying it from. That
23:28
Speaker 2: if I have an issue, I can come in and
23:30
Speaker 2: talk to you about it. You know that the owner
23:33
Speaker 2: of the companies there on the showroom every day, that
23:36
Speaker 2: his families throughout the dealership, that we live on our
23:40
Speaker 2: reputation and we're going to stand behind what we do.
23:42
Speaker 2: That that's uh, that's pretty uh. I think that's our
23:46
Speaker 2: our unique selling US Dungeons Toyota.
23:51
Speaker 1: If it's got your name on it, there's somebody with
23:53
Speaker 1: that same name, maybe two or three of them running
23:56
Speaker 1: around in the buildings. You're protecting the name too.
23:58
Speaker 3: Exactly where very proud of that. The legacy of what
24:02
Speaker 3: we do.
24:03
Speaker 2: You know, Bartlesville is built on a rich history of
24:06
Speaker 2: people that invested.
24:08
Speaker 3: In our community.
24:09
Speaker 2: And I know my grandfather was so proud to move
24:13
Speaker 2: to Bartlesville and be the Ford Dealer here in nineteen
24:15
Speaker 2: forty one.
24:16
Speaker 3: And you know, he.
24:18
Speaker 2: Started sponsoring that baseball team that year and we're in
24:23
Speaker 2: the Guinness Book of Records for being the longest corporate
24:26
Speaker 2: sponsor of a sports team in the world for sponsoring
24:29
Speaker 2: American Legion baseball here in Bartlesville. And you know, that
24:32
Speaker 2: whole that started because he was on a team. I
24:36
Speaker 2: have a picture of it in my office where he
24:38
Speaker 2: was on a basketball team for the Ford Dealer in
24:42
Speaker 2: Tonkawa in nineteen twenty four. There's he's one, he and
24:48
Speaker 2: two of his brothers. Their father had passed away and
24:51
Speaker 2: their their mother moved him from Blackwell to Tonkawha. She
24:56
Speaker 2: got a job at the library. I had to start working,
24:58
Speaker 2: and there had been a Methodist minister in Blackwell, and
25:02
Speaker 2: so they moved to Tonkawa. The three boys went to
25:05
Speaker 2: work at the Ford Dealership all five of the kids
25:08
Speaker 2: graduated from college went on to great careers.
25:11
Speaker 3: Two of them became Ford dealers.
25:13
Speaker 2: Uh that five years after that picture, right at the
25:18
Speaker 2: on the at the beginning of the depression, they got
25:22
Speaker 2: the incredible opportunity to buy a Ford dealership.
25:25
Speaker 3: And and you.
25:29
Speaker 2: Know, so we've been through all that, all the different
25:33
Speaker 2: phases in the car business, and you know, and really
25:36
Speaker 2: take great pride in being adaptive in that as.
25:40
Speaker 3: The whole business has changed.
25:42
Speaker 2: You know, we've seen you know, I talked about it
25:44
Speaker 2: a few weeks ago, the big consolidation in the auto
25:47
Speaker 2: industry and and uh, you know, we're proud to still
25:50
Speaker 2: be small and and kind of like it all started
25:55
Speaker 2: where you know, we're kind of you know what what
25:59
Speaker 2: made made the car business great? I think, and you know,
26:02
Speaker 2: we all let need our cars. There's such a thing
26:06
Speaker 2: in America that you know, provided us that freedom of
26:09
Speaker 2: moveability and the ability to to.
26:12
Speaker 3: Just go where we wanted to go.
26:13
Speaker 2: And you think about it now and how dependent we
26:16
Speaker 2: are on the on them, uh for transportation. You know,
26:19
Speaker 2: whatever socioeconomic level you are, you depend on that to
26:24
Speaker 2: get to your job, to get the kids to the doctor,
26:27
Speaker 2: to to get your food home, you know all that,
26:30
Speaker 2: and and you know it's uh, we're real proud to
26:33
Speaker 2: help people in all situations do that, whether you're you know,
26:37
Speaker 2: you know, there's so many examples where we've helped people
26:41
Speaker 2: buy cars and you know, whether they have good credit
26:44
Speaker 2: or bad credit, or or need help or getting you know,
26:48
Speaker 2: just you don't have anything an old car that's breaking down,
26:52
Speaker 2: and and uh.
26:53
Speaker 3: You know will assist in that.
26:54
Speaker 2: We have many of our great customers involved in local
26:58
Speaker 2: charities that will bring those people to us and we
27:00
Speaker 2: work out a special deal with them and they often
27:04
Speaker 2: contribute to that. And you know, we did that just
27:07
Speaker 2: just a few weeks ago. And really proud to help
27:11
Speaker 2: people out. And so it's really why we're in.
27:15
Speaker 1: The business and we're thankful for it.
27:18
Speaker 4: Is that ye to be thankful, and we're thankful we are.
27:25
Speaker 4: Can't be like that when I teach you guys here
27:27
Speaker 4: in Bartlesville taking care of us.
27:29
Speaker 2: If you are in the market for a car and
27:31
Speaker 2: that makes sense to you, you know, come come talk
27:34
Speaker 2: to us. Uh, you know, we don't have all the
27:37
Speaker 2: cars nobody does. Truthfully, no matter how big you are,
27:40
Speaker 2: we'll find it for you. We'll we'll explain everything to you.
27:44
Speaker 2: We'll be honest, We'll be will be true to our
27:46
Speaker 2: word and uh and fast, transparent and fun.
27:52
Speaker 4: That sums it up.
27:53
Speaker 3: Simple pricing too on top.
27:55
Speaker 4: That's the cherry really is.
27:57
Speaker 3: No, it is.
27:58
Speaker 2: It just takes the kind of the pressure out of
28:01
Speaker 2: buying a car and that stress over. Am I getting
28:04
Speaker 2: a good deal? We we We take great pride in
28:07
Speaker 2: using you know, understanding why the car should self or
28:10
Speaker 2: unpricing it that way online. The prices you see online
28:14
Speaker 2: are the prices in the store. You work that deal
28:19
Speaker 2: in our payment calculator on the website. It's the same
28:22
Speaker 2: deal you're going to work in the store with the
28:25
Speaker 2: same team exactly.
28:26
Speaker 4: Keep hearing the stories about dealers who play these games
28:29
Speaker 4: where you need to buy the financing from them or
28:32
Speaker 4: buy product car in order to get the price. Now
28:35
Speaker 4: there's none of that game.
28:37
Speaker 1: No, no game.
28:38
Speaker 3: Simple pricing.
28:39
Speaker 4: You know what there is community people at dungeons Toyota.
28:44
Speaker 4: We're right off of Highway seventy five, just south of
28:46
Speaker 4: No Water Road. Come visit us or check us out
28:51
Speaker 4: on the web dungeons Toyota dot com.
28:53
Speaker 3: Gentlemen, thanks for being with us. You're on car Talk.
28:59
Speaker 4: Thanks for this litening to one on one with a professional,
29:01
Speaker 4: a paid presentation at fourteen hundred K one