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Ep 96: Beyond the Branch: How Tech Is Reshaping Banking - Mutsa Chironga
To unpack the fast-shifting world of retail banking in South Africa, Michael Avery sat down with Mutsa Chironga, Managing Executive, Personal Banking at Nedbank. Mutsa shared how customer behaviour, data, and AI are reshaping the industry and offered insights into how convergence across retail, telco, and mobility could redefine banking by 2026.
The skinny
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