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Barcelo Hotel: An Open Letter to Aruba's Tourism Industry After a Bed Bug Fiasco · All About The Joy

• 0:00
  Carmen Lezeth: Hey everyone, welcome to All About the Joy.
• 0:02
  Carmen Lezeth: This is Carmen Lezeth, your host, and this is another episode of Carmen Talk.
• 0:06
  Carmen Lezeth: Today we're going to do things a little bit different.
• 0:20
  Carmen Lezeth: I'm going to read a letter that you can also find on my website at Carmen Suarez dot com, and I will talk a little bit about it at the end of the reading.
• 0:31
  Carmen Lezeth: So here it goes.
• 0:32
  Carmen Lezeth: Dear Mr Minister of Tourism and Public Health of Aruba, I have decided to write you a letter concerning my recent stay at Barcelo Hotel Aruba.
• 0:42
  Carmen Lezeth: Please know that I never write bad reviews.
• 0:44
  Carmen Lezeth: If I write any reviews at all, I write only complimenting, praising reviews of companies.
• 0:50
  Carmen Lezeth: Unfortunately, I will be writing bad reviews for this hotel and its customer service.
• 0:55
  Carmen Lezeth: But first I want to make sure you and the consulate of Aruba are aware of the issues.
• 1:01
  Carmen Lezeth: Last October I attended a funeral.
• 1:03
  Carmen Lezeth: There I met old friends who invited me to their yearly trip to Aruba.
• 1:08
  Carmen Lezeth: This is a trip they take every year 15 friends and for the most part they only stay at this all-inclusive hotel.
• 1:15
  Carmen Lezeth: Everyone has roommates to share the cost.
• 1:17
  Carmen Lezeth: I stayed with my childhood best friend, joanne, and sent her the first deposit of monies via bank transfer of $800, so she could put down a deposit.
• 1:26
  Carmen Lezeth: Later, when I arrived at the hotel on March 20th 2024, I paid the second half of my bill on my own credit card of $763.09.
• 1:35
  Carmen Lezeth: Issue number one To start, the person at the front desk lied to us and told us that she had given us an upgrade and put us in a room we had not booked.
• 1:44
  Carmen Lezeth: It only had one bed and was not the Lanai Garden room with two beds that we had originally booked.
• 1:51
  Carmen Lezeth: After having to deal with that issue, the woman at the front desk then gave us the room we had booked, room 2124, with the Lanai Garden room view.
• 2:01
  Carmen Lezeth: I thought all was well.
• 2:03
  Carmen Lezeth: Issue number two that first night I decided to lay down, then hang out with everyone else.
• 2:10
  Carmen Lezeth: I was exhausted and, since I had flown in from California, I wanted to just rest.
• 2:14
  Carmen Lezeth: So about 8.30 pm I went to our room and laid in bed and fell asleep.
• 2:18
  Carmen Lezeth: When Joanne returned after 9.30 pm, I awakened and saw one bug on the white sheets.
• 2:24
  Carmen Lezeth: It was flat and looked a bit like a small roach to me and although I was alarmed, I thought it was just one bug.
• 2:30
  Carmen Lezeth: When I opened the covers, there were at least 30 of these brown, red bugs all over the sheets and I freaked out.
• 2:37
  Carmen Lezeth: Joanne started calling housekeeping and I took all the sheets off the bed, rolled them up and threw them into the hallway.
• 2:42
  Carmen Lezeth: It would be a while before housekeeping came, but when they did they spoke in Papamiento, a language I don't know, but because I am Latina, I picked up some of what the housekeepers were saying.
• 2:53
  Carmen Lezeth: I asked in Spanish what they were saying and one of them did speak Spanish fluently.
• 3:03
  Carmen Lezeth: It was much easier to have a conversation with them.
• 3:04
  Carmen Lezeth: Then I asked them what the bugs were, since I had never been to Aruba and had never experienced such a thing in all my travels, and they said the bugs must have come in when we opened the Lanai patio doors.
• 3:12
  Carmen Lezeth: Before I continue, I now know these are bed bugs.
• 3:18
  Carmen Lezeth: I did not know that then, not until much later.
• 3:22
  Carmen Lezeth: But lie number two was telling us that it was our fault.
• 3:25
  Carmen Lezeth: However, it didn't make any sense, the lie that they told, since the bed they were changing the bed I stayed in was the one farthest from the patio doors.
• 3:35
  Carmen Lezeth: Joanne did not have bugs in her bed that we could see.
• 3:38
  Carmen Lezeth: Her bed was closest to the patio doors.
• 3:40
  Carmen Lezeth: If the hotel is so concerned with bugs coming in from the patio.
• 3:45
  Carmen Lezeth: My next question is why do they not have screen doors Either way?
• 3:51
  Carmen Lezeth: It was very confusing.
• 3:53
  Carmen Lezeth: It was very disorienting.
• 3:55
  Carmen Lezeth: It was our first night there and that's what happened.
• 3:58
  Carmen Lezeth: Please know that this lie continued on for a couple of days with different people.
• 4:03
  Carmen Lezeth: It continued with the front desk staff until another housekeeper came into the room and said that actually, what might have happened is that the room hadn't been cleaned for days because no one was staying there and that the exterminator had been there that morning and that's possibly why the bugs might have found their way into the bed.
• 4:20
  Carmen Lezeth: That was line number three.
• 4:22
  Carmen Lezeth: But, to be clear, I do not believe this housekeeper was meaning to lie.
• 4:26
  Carmen Lezeth: She did not see the bugs that night, so she was just using logic to determine what might have actually happened.
• 4:32
  Carmen Lezeth: She was a new and different housekeeper from the women that came the night before.
• 4:38
  Carmen Lezeth: Issue number three At this point I had been out at the beach swimming, enjoying the sun and not realizing how burnt my own skin was getting.
• 4:48
  Carmen Lezeth: Although I'm annoyed by the situation with the bugs in the hotel room, I'm still trying to enjoy our stay.
• 4:54
  Carmen Lezeth: However, then the toilet becomes an issue and is clogged.
• 5:00
  Carmen Lezeth: We call the front desk and they send someone up hours later who says it's been fixed, and yet the following day the same thing happens.
• 5:07
  Carmen Lezeth: So much so that both me and Joanne have to go use the public bathroom early the following day to brush our teeth, to wash our face, as to not disturb some of our other friends who are sleeping in other areas of the hotel.
• 5:20
  Carmen Lezeth: The plumbing issue gets so bad that the sewage is now coming up in the shower stall.
• 5:25
  Carmen Lezeth: The maintenance person who comes up this time admits he needs to get a supervisor and that it is not a simple fix.
• 5:31
  Carmen Lezeth: Finally, one day before I'm about to depart from Aruba, we are moved into room 2118, which is just a few doors down.
• 5:40
  Carmen Lezeth: Patricio Dragon, who is the general operating manager I think that's what his title translates to in English met with us and kept offering us a fancy dinner in the royal level as some sort of compensation.
• 5:53
  Carmen Lezeth: To say I was less than pleased with that as compensation for all our troubles would be an understatement, but I stayed calm.
• 6:00
  Carmen Lezeth: Patricio also admitted that it was highly unlikely that the bugs came from the patio, jumped over one bed and only landed in the bed furthest from the patio doors, then realizing that Joanne would be returning to Barcelo.
• 6:12
  Carmen Lezeth: In the fall, he offered her and only her an upgrade to the royal level.
• 6:17
  Carmen Lezeth: There are so many things wrong with this, but there's still more.
• 6:22
  Carmen Lezeth: There's still more that happens now.
• 6:25
  Carmen Lezeth: At this point, my experience in Aruba was mixed at best.
• 6:27
  Carmen Lezeth: I was uncomfortable in the room, but I kept thinking that I had made a mistake in staying out in the sun so long.
• 6:32
  Carmen Lezeth: I was itchy, my skin was dry and I was having a hard time with all of it.
• 6:36
  Carmen Lezeth: Come to find out only days later, when I returned home, that my body was actually covered in bed bug bites.
• 6:42
  Carmen Lezeth: Nine o'clock in the morning I contacted my doctor and it was confirmed.
• 6:47
  Carmen Lezeth: It is only in the last week that the bed bug bites that were covering 30% of my body have finally healed.
• 6:55
  Carmen Lezeth: I had bumps and scabs, and so much itching and scarring it was disgusting.
• 7:00
  Carmen Lezeth: So let me reiterate what the problem is here Not having our correct room when we booked it back in November ready, and then lying to us about an upgrade, when the actual room was one bed that faced the parking lot.
• 7:13
  Carmen Lezeth: Of course, in retrospect now I realize that this woman at the front desk might have known that the garden lanai room had an issue, but that's just me projecting issue, but that's just me projecting.
• 7:23
  Carmen Lezeth: But that was the first problem with this hotel situation.
• 7:27
  Carmen Lezeth: Secondly, the lack of urgency in moving us out of a room that was infested with bed bugs.
• 7:32
  Carmen Lezeth: Blaming us as the guests for a bug infestation, as if opening up the lanai doors for five minutes when we first came and saw the room and then closing it, is ridiculous, as if bugs would jump from one bed to another.
• 7:48
  Carmen Lezeth: But even still, if that's going to be your argument, why not have screen doors on the lanai doors right?
• 7:54
  Carmen Lezeth: The lack of urgency in moving us and are fixing the plumbing issues right away.
• 7:59
  Carmen Lezeth: That's a whole other ballgame.
• 8:00
  Carmen Lezeth: Instead, it was three days, three days later, that we were moved and that alone should be enough for a formal apology and full reimbursement.
• 8:12
  Carmen Lezeth: But here's the thing Neither one of us were ever asking that the biggest problem with Barcello Hotel in Aruba is the lack of honesty and true customer service and true hospitality.
• 8:22
  Carmen Lezeth: And from what I've now read about bed bugs because I've now become sort of an expert these bugs can live for a year without feeding.
• 8:30
  Carmen Lezeth: That entire wing of that hotel should be cleaned and fumigated.
• 8:34
  Carmen Lezeth: And now, because of how the hotel has reacted, I do not believe for one moment that they have taken care of this issue.
• 8:41
  Carmen Lezeth: I may have brought them back with me it's possible that Joanne has as well but we won't know for at least a full year.
• 8:49
  Carmen Lezeth: If they had just been honest from the beginning, we could have done our best to prevent cross contamination.
• 8:55
  Carmen Lezeth: No one else should ever be put in this position again.
• 8:58
  Carmen Lezeth: So the evidence.
• 8:59
  Carmen Lezeth: Let me tell you what the evidence is.
• 9:00
  Carmen Lezeth: Unfortunately, because I was so freaked out and trusted the hotel, I didn't think of taking pictures of the actual bed bugs, or, as the hotel likes to call them, bugs from the lanai that might be the new euphemism.
• 9:13
  Carmen Lezeth: I have never stayed at any hotel with an inability to handle an issue, so I was not prepared to be lied to by so many people.
• 9:22
  Carmen Lezeth: I also have never encountered a hotel that did not want to help its guests and keep them happy.
• 9:27
  Carmen Lezeth: But again, I only stay at actual five-star hotels.
• 9:31
  Carmen Lezeth: So this may be part of the problem.
• 9:34
  Carmen Lezeth: With this letter and my reviews on all the sites that I will put up momentarily, I want to alert the public that when going to Barcelo Hotel or any hotel owned by Barcelo Group, they should not trust that the staff and or any people in charge, would actually tell you the truth or do their due diligence to help you as a guest.
• 9:53
  Carmen Lezeth: I did, however, take pictures of my body when I returned and forwarded those to the hotel.
• 9:58
  Carmen Lezeth: I also have receipts for an office visit at my doctor's.
• 10:01
  Carmen Lezeth: I also have two housekeepers who came to my home to clean the entire space.
• 10:05
  Carmen Lezeth: Once I realized what had occurred, joanne and I both threw out clothing, suitcases, shoes, bedding, to prevent the possibility that we might have brought home bedbugs.
• 10:14
  Carmen Lezeth: She lives on the East Coast, I live here on the West Coast.
• 10:17
  Carmen Lezeth: That's two homes that could have been contaminated.
• 10:19
  Carmen Lezeth: I bought bed covers, bed bug spray and have spent all this time dealing with this issue.
• 10:24
  Carmen Lezeth: Not to mention that for the longest time I have not been able to sleep well because I keep waking up in the middle of the night thinking there might be bugs in my bed.
• 10:33
  Carmen Lezeth: Thankfully that has gotten.
• 10:34
  Carmen Lezeth: In the middle of the night thinking there might be bugs in my bed.
• 10:36
  Carmen Lezeth: Thankfully that has gotten much better.
• 10:37
  Carmen Lezeth: The initial remedy for this situation at first Joanne was asking to just have her next trip upgraded to the royal level for herself and the other couple that will be attending in the fall.
• 10:46
  Carmen Lezeth: So four royal level guests in total for her already booked can't get your deposit back from hotels rooms in the fall.
• 10:53
  Carmen Lezeth: The hotel refused and only gave her one upgrade.
• 10:57
  Carmen Lezeth: I asked them only to pay for the two housekeepers that had come.
• 11:02
  Carmen Lezeth: The morning I came home and, after confirming with my doctor to clean this home from top to bottom this is not a normal thing I do so I asked my client's housekeepers to help me and they did.
• 11:14
  Carmen Lezeth: The last thing I wanted to do was possibly spread anything to any of my clients that I work for because I work in their home offices or in their production offices.
• 11:25
  Carmen Lezeth: I asked Marcello Aruba to reimburse me $165 for each housekeeper, each housekeeper totaling $330.
• 11:33
  Carmen Lezeth: Housekeeper each housekeeper totaling $330.
• 11:40
  Carmen Lezeth: Of course, the hotel refused and is not compensating me at all and, worse, denying that there were any bed bugs.
• 11:43
  Carmen Lezeth: And, as you can see from the emails from them below, they somehow are compensating Joanne with one upgrade when she returns to the hotel in the fall, but are not compensating me for anything.
• 11:54
  Carmen Lezeth: I was in the room.
• 11:55
  Carmen Lezeth: I was the one bitten.
• 11:56
  Carmen Lezeth: I also dealt with the bad plumbing issue.
• 11:58
  Carmen Lezeth: In an interesting contradiction, they admit something went wrong enough to compensate one person for something but not the other.
• 12:07
  Carmen Lezeth: That just makes no sense.
• 12:08
  Carmen Lezeth: So something happened enough to make amends, but only partially.
• 12:12
  Carmen Lezeth: This is horrible logic and even worse, customer service.
• 12:17
  Carmen Lezeth: So now, what do I want?
• 12:18
  Carmen Lezeth: What have I wanted all along?
• 12:20
  Carmen Lezeth: I don't want to say the minister's name incorrectly, so my apologies.
• 12:26
  Carmen Lezeth: I don't want to hack his name, but what I want now is to make sure that Barcella Hotel is pressured into making sure no one ever has to deal with that level of customer service ever again.
• 12:36
  Carmen Lezeth: I want to make sure that guests, at whatever level they pay for an all-inclusive trip, are treated with respect, dignity and not lied to about bugs coming in from the lanai, jumping over beds and kept in a room that is infested with bed bugs or any bugs.
• 12:50
  Carmen Lezeth: Urgency is of the utmost importance in this situation.
• 12:54
  Carmen Lezeth: I am also asking that customer service training be implemented to people like Patricio Dragong and Servin Leftop I don't know how to say his name either, so I apologize or her name who is someone I did not meet but, based on their quote-unquote investigation, clearly did not take the time to talk to either me or Joanne, or the housekeepers and other staff members that I am still in touch with because we exchanged phone numbers.
• 13:19
  Carmen Lezeth: It is the lies that keep driving me insane.
• 13:22
  Carmen Lezeth: It's why I can't let this go.
• 13:24
  Carmen Lezeth: I live in Santa Monica, california, two blocks from the beach.
• 13:27
  Carmen Lezeth: I work in Hollywood.
• 13:28
  Carmen Lezeth: To say that money was not my motivator is an understatement.
• 13:32
  Carmen Lezeth: I had initially asked for compensation for two housekeepers I had to employ to help clean my home.
• 13:38
  Carmen Lezeth: If the hotel had behaved in a way that seemed logical and was more concerned about what had occurred, instead of trying to save a few bucks, thinking that I would humbly go away, this would be over with because I would trust that they would have done their due diligence to correct all the issues.
• 13:53
  Carmen Lezeth: But now I am positive.
• 13:55
  Carmen Lezeth: This is not the case.
• 13:56
  Carmen Lezeth: In the big scheme of things, I am fine.
• 13:58
  Carmen Lezeth: I will never stay at Hotel Barcelo any Barcelo group hotel in the future.
• 14:06
  Carmen Lezeth: However, I think most people who save their money to go on a trip may not have the resources, time and monies to pursue things in the same manner that I do.
• 14:14
  Carmen Lezeth: Many would be embarrassed by the situation and feel humiliated, and even though I may have felt a bit of all of that, I am blessed that anger and my sense of community and protecting others to the best of my ability has prevailed.
• 14:26
  Carmen Lezeth: I also hope that this behavior is not indicative of how hotels and businesses are run in Aruba.
• 14:32
  Carmen Lezeth: I hope that the Department of Public Health in Aruba and the consulate will take this matter seriously and do its best to prevent another person from experiencing this ever again.
• 14:42
  Carmen Lezeth: Thank you for your time and your quick attention to this matter.
• 14:45
  Carmen Lezeth: With respect, carmen Lisette Suarez.
• 14:48
  Carmen Lezeth: So now that I've read that entire long-winded, very thoroughly written email and I'm also sending it certified letter internationally I just want to say a few other things.
• 14:59
  Carmen Lezeth: First, I want to thank so many people who not only helped me through this, but also were encouraging me not to let this go, and that includes my clients, who only one of my clients know Well now.
• 15:12
  Carmen Lezeth: My other clients will know because they listen to my podcast too, but one of my clients sent their housekeepers right away and were gracious and kind, and so I want to give a shout out to them.
• 15:23
  Carmen Lezeth: I also want to thank all of my friends and family who have been encouraging and supporting me in supporting me throughout this whole ordeal and listen.
• 15:32
  Carmen Lezeth: And, like I said in the letter, in the big scheme of things, I'm not, you know, tortured by any of this.
• 15:37
  Carmen Lezeth: What I am upset about is the principle, is the principle of things and how you do business and how you treat people.
• 15:43
  Carmen Lezeth: And I feel as if you know, joanne was saying to me you know, but we had fun in Aruba.
• 15:49
  Carmen Lezeth: I did not, because all I can think about is how much I suffered when I got back and how much all my scratching and itching was affecting me while I was there, and it doesn't matter.
• 16:02
  Carmen Lezeth: The memory has been clouded of any of the fun stuff I did do while I was there, because at the end of the day, I was treated disrespectfully.
• 16:11
  Carmen Lezeth: And here's the other thing I'm going to say about this hotel and the way in which this hotel seemed to deal with things they kept talking about.
• 16:19
  Carmen Lezeth: Well, if you stayed at the royal level, you know what?
• 16:23
  Carmen Lezeth: I wouldn't stay at the royal level if this is how you treat anybody.
• 16:27
  Carmen Lezeth: Just because I fly first class doesn't mean I expect people in coach to be treated disrespectfully or treated horribly.
• 16:35
  Carmen Lezeth: I want everyone to be treated with respect and dignity.
• 16:38
  Carmen Lezeth: So that was the other part of this that kept making me angry.
• 16:42
  Carmen Lezeth: Like having dinner in the royal level isn't going.
• 16:45
  Carmen Lezeth: By the way, that never happened while I was there.
• 16:47
  Carmen Lezeth: We didn't have that dinner.
• 16:48
  Carmen Lezeth: So I don't know what that was about, but the idea that somehow that would compensate for what we were going through.
• 16:53
  Carmen Lezeth: And the lies.
• 16:55
  Carmen Lezeth: And let me tell you, they were all lies from beginning to end.
• 16:57
  Carmen Lezeth: The beginning, which is about being upgraded to a different room, and actually they must have overbooked or something must have happened because they put us in a room with only one bed, you know, pointing towards a parking lot, and I only noticed it because I went up with the bellman with our suitcases, because I wanted to rest, and that's how I noticed that.
• 17:17
  Carmen Lezeth: So from that moment, that was the first day we got there, and that night was the bed bug thing.
• 17:22
  Carmen Lezeth: So, listen, I hope that this letter gets into the right hands and that people do the right thing and that they fumigate that place.
• 17:29
  Carmen Lezeth: They do better in the future.
• 17:31
  Carmen Lezeth: I have no problem with things happening with emergency situations and, like I said, I do not ever write bad reviews.
• 17:38
  Carmen Lezeth: The only reviews I ever write are good ones, and even then I don't always do that.
• 17:42
  Carmen Lezeth: But I do write letters and say good things when I think there were things that are wonderfully done with customer service or whatever.
• 17:48
  Carmen Lezeth: I don't do bad reviews because I think sometimes people write a bad review when it's just one incident that happened right, like if you go to a restaurant and you have a bad meal or the waiter is in a bad mood, or whatever.
• 18:01
  Carmen Lezeth: You should go to a restaurant three, four or five times before you write a review of a place.
• 18:06
  Carmen Lezeth: That's what I think.
• 18:06
  Carmen Lezeth: I think sometimes people snipe and get upset about all the wrong things and then take it out on all the wrong people.
• 18:12
  Carmen Lezeth: But this, this is different.
• 18:14
  Carmen Lezeth: What the hotel does not understand is that I could have been severely hurt, and the reason why this is so frustrating to me is because I carry an EpiPen, and everyone who knows me knows I wear a medical bracelet.
• 18:30
  Carmen Lezeth: And had I been somebody who overreacts to things, or if I had been someone who didn't know what her own allergies were and didn't keep blowing it off like it was the sunburn, I could have ended up in the hospital because I could have thought I was having a breakout of hives.
• 18:46
  Carmen Lezeth: And for me, breaking out in hives or having my throat constrict is the reason why I carry an EpiPen.
• 18:52
  Carmen Lezeth: And this is they don't know this.
• 18:55
  Carmen Lezeth: They are hearing this for the first time in this podcast.
• 18:57
  Carmen Lezeth: If they're listening to it, I keep thinking about families who save their money to go to this hotel or people who have to deal with this situation, and to be lied to and to be treated this way is unacceptable.
• 19:09
  Carmen Lezeth: Bedbugs can happen anywhere and like anything.
• 19:11
  Carmen Lezeth: It is not about the accident or the issue that happened.
• 19:14
  Carmen Lezeth: It's how you choose to deal with it that matters.
• 19:18
  Carmen Lezeth: If they had dealt with this immediately with a formal apology, with giving Joanne and her group an upgrade or reimbursing us something, or just telling us we are so sorry we think they might've been bedbugs we have a feeling they could have been.
• 19:34
  Carmen Lezeth: I know the housekeepers knew, because there is no way, you, there's no way now.
• 19:38
  Carmen Lezeth: Now that I know what bedbugs look like and why they were brown and red and why they were flat, like I get it now there's no way the housekeeping staff did not know when they came to that room that night that those were bedbugs.
• 19:49
  Carmen Lezeth: So all of that is why I'm doing this, and I hope, if you've listened to this or if you've read this, that you will do your due diligence when you take your travels.
• 19:59
  Carmen Lezeth: Learn about bed bugs.
• 19:59
  Carmen Lezeth: It's important.
• 20:00
  Carmen Lezeth: You don't want to keep cross-contaminating and bringing them elsewhere, and there are really easy steps that you can take.
• 20:06
  Carmen Lezeth: One of the big ones that I didn't realize is never put your luggage on your bed Never, which I don't do anyway, but never do that.
• 20:13
  Carmen Lezeth: And before you actually go into a hotel, you shouldn't bring your luggage in.
• 20:18
  Carmen Lezeth: You should first go in and check the corners of all your beds, like take out the bedding, you know, and just look at the corners to make sure that there are.
• 20:24
  Carmen Lezeth: You can see the bugs with your naked eye you actually can, but they're not brown and red.
• 20:30
  Carmen Lezeth: They were brown and red because they had finished feasting on me.
• 20:34
  Carmen Lezeth: So it's fascinating what I've learned and you could just do a quick Google search and learn what you need to know and kind of the steps to take.
• 20:43
  Carmen Lezeth: And I'm not trying to scare people, please, that's not my point.
• 20:46
  Carmen Lezeth: I am upset with how the hotel decided to deal with this.
• 20:50
  Carmen Lezeth: I am disgusted at their customer service and their inability to take care of the issue in a way that I think was appropriate, and their investigation did not involve me or Joanne or any of the housekeepers that I have been in touch with.
• 21:05
  Carmen Lezeth: So I am confused as to their ability to handle this in the proper way so that another family or another guest does not have to go through what I went through.
• 21:16
  Carmen Lezeth: And here's the thing and I say this respectfully I have the means to be taken care of and go to a hospital and go see my private doctor and take days off because I have wonderful clients and heal.
• 21:29
  Carmen Lezeth: I don't think most people have that flexibility, and here's the thing you shouldn't have to, when all you did was try to go on vacation and have a nice time.
• 21:38
  Carmen Lezeth: So with that, thank you so much for listening.
• 21:40
  Carmen Lezeth: I appreciate all of you.
• 21:41
  Carmen Lezeth: I'm sorry it was a little bit on the negative side, but I do want to put it out there.
• 21:45
  Carmen Lezeth: I hope that you learned something through this and again, we will be back on next Thursday.
• 21:50
  Carmen Lezeth: I know we missed the live stream this past week.
• 21:52
  Carmen Lezeth: We did that because I've been so exhausted dealing with quite a few things Not just this, but dealing with so much but we will be back on Thursday the live stream and the podcast.
• 22:03
  Carmen Lezeth: We hope to see you again soon.
• 22:04
  Carmen Lezeth: And remember, it really is all about the joy.
• 22:07
  Carmen Lezeth: Even in this situation, I feel really good and I am fine, and this for me will also hopefully act as a way that I've done everything I can, to the best of my ability, to help someone, because that can only be.
• 22:21
  Carmen Lezeth: The best result for me is that if one person reads this letter and helps fix this situation, or you know, somebody decides not to stay at this hotel because they listened to this podcast, or they read this letter and they choose to go elsewhere, or somebody here learns about bedbugs and does a better job of protecting themselves in whatever situation they may find themselves at a hotel, then that makes me feel better.
• 22:47
  Carmen Lezeth: So again, thank you all and we'll see you next time.
• 22:51
  Carmen Lezeth: And remember it really is all about the joy.
• 22:53
  Carmen Lezeth: Thanks for stopping by.
• 22:56
  Carmen Lezeth: All About the Joy.
• 22:57
  Carmen Lezeth: Be better and stay.
• 22:58
  Carmen Lezeth: Beautiful folks, have a sweet day.