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How the Toyota Board Handles a Quality Crisis
When Toyota faced its unintended acceleration crisis in 2009-2010, the board's response became a case study in crisis governance. This episode examines how Toyota's board — traditionally insular and dominated by Japanese executives — navigated congressional hearings, massive recalls, and a reputational near-death experience. We look at the specific structural changes they made: adding outside directors, creating a global quality committee, and redesigning their decision-making process to surface safety issues faster. The episode contrasts Toyota's pre-crisis board culture —…
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