How OpenAI won the AI race through experience design, not the model
Vishal Anam has spent 20 years helping global organizations close the gap between measuring customer experience and actually acting on it. As Head of CX Consulting, Research and Analytics at Datamatics, he has worked across enough enterprise programs to know exactly where they break down.
Most CX programs do not fail because organizations stop caring. They fail because the infrastructure for decision-making never gets built alongside the infrastructure for listening. Vishal makes that case clearly here, and backs it up with specific examples drawn from client work, including a contrarian read…
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