Automated Vehicle Replacement: Reducing the Stress of the Claims Experience
When a policyholder’s vehicle is written off or in for repairs, the claims process becomes a defining decisive moment. Yet, one critical element—replacement vehicle provision—has long suffered from outdated systems, slow response times, and poor customer satisfaction. As expectations evolve and Consumer Duty demands higher standards, insurers must rethink this crucial touchpoint. It’s time to make replacement mobility seamless, sustainable, and stress-free. In this episode of IB Talk, we speak with Leigh Broomhead, Strategic Account Director at Europcar, to explore how a traditionally…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.