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How UNHCR Uses AI to Transform Refugee Services with Hovig Etyemezian | RegulatingAI Podcast
In this episode of the RegulatingAI Podcast, we speak to Hovig Etyemezian, Head of Innovation at UNHCR, the UN Refugee Agency. From fieldwork in Mosul to AI-powered systems in Geneva, Hovig shares a compelling narrative of innovation, ethics, and resilience in refugee services.
🎯 Key Takeaways:
How UNHCR uses AI to process refugee feedback at scale
Why chatbots, messaging apps, and call centers are critical digital tools
The balance between automation and “human in the loop” care
Refugee-led innovation programs and grassroots solutions
Ethical safeguards and the importance of not…
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