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What Have You Failed at This Week? · Business Brain – The Entrepreneurs’ Podcast

• 0:00
  Dave Hamilton: Business Brain, episode 768 for Wednesday, July 8th, National Blueberry Day, 2026.
• 0:09
  Dave Hamilton: Welcome to Business Brain. I know. I love blueberries.
• 0:12
  Shannon Jean: I'm a big fan of them.
• 0:13
  Dave Hamilton: I've been obsessed with blueberries for like the last two and a half years,
• 0:17
  Dave Hamilton: to the point where like I started to wonder, is there something that blueberries
• 0:22
  Dave Hamilton: give me that like I'm craving and missing?
• 0:24
  Shannon Jean: Antioxidants, right?
• 0:25
  Dave Hamilton: Yeah, but like, did your body crave antioxidants? I don't know.
• 0:28
  Dave Hamilton: Maybe it does. I don't know. Sure, yeah.
• 0:31
  Shannon Jean: It craves sugar.
• 0:32
  Dave Hamilton: Well, my body craves sugar for sure, yeah.
• 0:35
  Shannon Jean: So does mine.
• 0:37
  Dave Hamilton: Welcome to Business Brain, everybody. The show where we take some ideas,
• 0:41
  Dave Hamilton: we crunch them, we dissect them, we use them to tune our business brains to
• 0:45
  Dave Hamilton: keep living our charmed lives.
• 0:48
  Dave Hamilton: Our sponsors for today include Shopify.com slash Business Brain,
• 0:52
  Dave Hamilton: where you can sign up for your $1 per month trial and really stop waiting for
• 0:59
  Dave Hamilton: permission to build something.
• 1:03
  Dave Hamilton: And bitdefender.com slash brain, where you can keep your small business safe
• 1:06
  Dave Hamilton: with Bitdefender Ultimate Small Business Security and save 30%.
• 1:10
  Dave Hamilton: So we'll talk more about those in a little bit.
• 1:12
  Dave Hamilton: For now, here in Durham, New Hampshire, I'm Dave Hamilton.
• 1:15
  Shannon Jean: And this is Shannon Jean. I'm still out here in Northern California.
• 1:18
  Shannon Jean: Love it. And yeah, happy to be here.
• 1:21
  Dave Hamilton: Yeah, man.
• 1:22
  Shannon Jean: Post-4th of July weekend. Post- Good stuff.
• 1:25
  Dave Hamilton: Yeah. Yeah. I actually, I was over in Maine. Uh, I mean, Maine itself is about
• 1:30
  Dave Hamilton: 12 minutes from my house.
• 1:32
  Dave Hamilton: Uh, but we were about, we were on mid coast Maine in Booth Bay Harbor where
• 1:36
  Dave Hamilton: my family has a lot of land.
• 1:38
  Dave Hamilton: I think I've talked about it on the show. How my great grandfather really had
• 1:41
  Dave Hamilton: this vision of, of the family sort of having a home base there.
• 1:45
  Dave Hamilton: And somehow magically he, he, he, like it still exists.
• 1:49
  Dave Hamilton: Amazing. Yeah. That's awesome. The family didn't like fight it out.
• 1:52
  Shannon Jean: That's difficult. Yeah.
• 1:54
  Dave Hamilton: He instilled...
• 1:56
  Dave Hamilton: The value of family in, in, in like all of us in a way that, that persists, which I.
• 2:04
  Shannon Jean: That's a wonderful man.
• 2:06
  Dave Hamilton: Yeah.
• 2:06
  Shannon Jean: That's generational wealth right there.
• 2:08
  Dave Hamilton: That is general. I agree. I agree. Yeah. Yeah. Yeah. Yeah. That's really great.
• 2:12
  Dave Hamilton: There is an exponential timeline to that, Shannon. And you know what.
• 2:16
  Shannon Jean: Though, I, I think I might call an audible here. Okay. And because you started
• 2:20
  Shannon Jean: talking about, we, or I brought up fourth of july and yeah i i thought that
• 2:25
  Shannon Jean: there's a lot of posts about the the you know the american the experiment right
• 2:30
  Shannon Jean: which is a huge thing i really believe in it 250 years amazing
• 2:34
  Shannon Jean: and i think that you know we got a lot of things right and it got a lot you
• 2:38
  Shannon Jean: know we get stuff wrong and we adjust all the time which is great but one of the things that
• 2:43
  Shannon Jean: i i that's why i'm going to call it audible because um i think one of the things
• 2:47
  Shannon Jean: we really got right that america got right our culture is how we handle failure
• 2:53
  Shannon Jean: and how we perceive failure.
• 2:56
  Shannon Jean: Yeah. And I actually did a post about it on X and I talked about the,
• 3:04
  Shannon Jean: you know, I always say we're surrounded by opportunities and,
• 3:07
  Shannon Jean: but we also say mistakes are tuition, right?
• 3:10
  Dave Hamilton: And so- Both are true.
• 3:11
  Shannon Jean: Yes. Both are true. And I think America is the only place in the world
• 3:20
  Shannon Jean: failure is baked into the process. And you're almost encouraged,
• 3:26
  Shannon Jean: at least in my world, my entrepreneurial world and the people I read about and all that kind of stuff is
• 3:32
  Shannon Jean: that, you know, we're encouraged to fail,
• 3:35
  Shannon Jean: to learn and to grow and to fail on small levels, right? As you grow up.
• 3:41
  Shannon Jean: And I think it's worth recognizing and talking about for a few
• 3:44
  Dave Hamilton: Minutes no it's true and and taking you know my like my great-grandfather's vision of things,
• 3:52
  Dave Hamilton: i know that what exists today the specifics of it right have nothing,
• 3:58
  Dave Hamilton: are not what his vision was but the general gist of it is a hundred percent
• 4:05
  Dave Hamilton: of what his vision was and got it but like that's And you know what?
• 4:10
  Dave Hamilton: That could be said of America.
• 4:14
  Dave Hamilton: Our founding fathers, the fact that the laws, the guidelines, the
• 4:21
  Dave Hamilton: ethos that they put into place 250 years ago
• 4:27
  Dave Hamilton: still, for the most part, work with today's environment where there's computers
• 4:33
  Dave Hamilton: and AI and things that they couldn't possibly have known about or even possibly predicted.
• 4:38
  Dave Hamilton: With any degree of accuracy.
• 4:40
  Shannon Jean: Yeah, exactly.
• 4:41
  Dave Hamilton: And yet, these laws still work. I think our founding fathers are some of the
• 4:45
  Dave Hamilton: most brilliant people on the planet because they made things the right balance
• 4:50
  Dave Hamilton: of specific and general to work,
• 4:54
  Dave Hamilton: beyond that which they could comprehend.
• 4:57
  Dave Hamilton: Yeah. And have there been failures? Of course. Oh, of course.
• 5:01
  Dave Hamilton: They baked failures into the process.
• 5:05
  Shannon Jean: That proves, to me, it just reinforces the point.
• 5:08
  Dave Hamilton: Exactly.
• 5:08
  Shannon Jean: Is that, you know,
• 5:12
  Shannon Jean: And speaking of like the founding fathers and everything, one day I realized, you know,
• 5:18
  Shannon Jean: people at different times of their lives think about these things,
• 5:20
  Shannon Jean: but when I realized that like the political part or Congress and,
• 5:25
  Shannon Jean: you know, being deadlocked and all this stuff, and I'm just like, you know what?
• 5:28
  Shannon Jean: I think that's on purpose to try to keep them from doing too much, right?
• 5:33
  Dave Hamilton: It intentionally keeps things moving slowly.
• 5:36
  Shannon Jean: Yes, and I was like, these guys are just brilliant, you know?
• 5:39
  Dave Hamilton: They were so brilliant.
• 5:40
  Shannon Jean: Yeah. And I think that it's not,
• 5:43
  Dave Hamilton: It's not perfect, but it works.
• 5:45
  Shannon Jean: But none of it, and we've learned in our society that,
• 5:50
  Shannon Jean: you know, this, this failures and starting and fits and starts and failing and
• 5:56
  Shannon Jean: then growing and then finally succeeding is, is just a path that works.
• 6:02
  Shannon Jean: And for many other countries, I think most European countries,
• 6:06
  Shannon Jean: if you fail or you go, there's no, the bankruptcy, like, let's talk about bankruptcy,
• 6:10
  Shannon Jean: right? Sure. That's a big one. If you really screw up and you have to reorganize or, you know,
• 6:17
  Shannon Jean: you get to restart. You get to be like, okay, we've got to restructure our debt.
• 6:22
  Shannon Jean: We've got to figure out a plan. We need an independent third party to come in
• 6:26
  Shannon Jean: and help us with our creditors or whatever.
• 6:29
  Shannon Jean: You can do that here. And, of course, that's a very extreme example.
• 6:33
  Shannon Jean: Sure, sure. But your failures
• 6:37
  Dave Hamilton: Don't stick with you. Bankruptcy isn't the end of the world here.
• 6:39
  Shannon Jean: Correct, correct. It's just sometimes part of the process. And I think in many
• 6:43
  Shannon Jean: European countries and Asian companies, those business failures stay with you for life.
• 6:50
  Dave Hamilton: Yes.
• 6:51
  Shannon Jean: And that is.
• 6:56
  Shannon Jean: It's just everything, because, you know, I failed so many times,
• 6:59
  Shannon Jean: but powered through those adversity, powering through those adversities are
• 7:04
  Shannon Jean: what allowed me to succeed later down the road. Right.
• 7:07
  Dave Hamilton: Yeah. No, like this concept that business failures can be outlived is huge.
• 7:16
  Dave Hamilton: Yeah. And I don't know that it's unique to America here, but it is definitely part of America.
• 7:23
  Dave Hamilton: It is a huge part of what works here and why it works here. Yeah.
• 7:29
  Shannon Jean: That's right. Yeah. And even like if you take like the whole venture capital concept,
• 7:33
  Dave Hamilton: Right? That's all it is.
• 7:34
  Shannon Jean: Eight out of 10, if we're lucky, are going to fail.
• 7:40
  Dave Hamilton: Oh, yeah. Right. That's if you're really good.
• 7:42
  Shannon Jean: Correct. And when founders fail,
• 7:48
  Shannon Jean: that's almost like on their resume in Silicon Valley where venture capital really
• 7:52
  Shannon Jean: started. It's like, well, they invest.
• 7:56
  Shannon Jean: Let me cancel this. Didn't need to go on D&D here.
• 7:59
  Shannon Jean: They invest in people, right? Yes. So it's like, well, so-and-so,
• 8:06
  Shannon Jean: Dave, we invested in Dave Hamilton.
• 8:08
  Shannon Jean: This business didn't go anywhere. What's Dave doing next?
• 8:12
  Shannon Jean: Right. Yes. That we can invest in because we believe in him.
• 8:15
  Shannon Jean: Yes. And so, and his team and, you know.
• 8:17
  Dave Hamilton: Yeah, whatever. Yeah, yeah, yeah. No, it's absolutely right.
• 8:20
  Dave Hamilton: Yeah. Yeah. Early stage investments are not in your idea. They are in you.
• 8:26
  Dave Hamilton: Yeah. If you're going to get the, if you're going out attempting to get funding,
• 8:32
  Dave Hamilton: you need to know that. You will learn that eventually, very quickly. Correct. Yes.
• 8:36
  Shannon Jean: Yeah. And when I was doing some research for this post I did about failure,
• 8:40
  Shannon Jean: one of the things that came up with, I found really interesting was that the
• 8:45
  Shannon Jean: power of at-will employment...
• 8:49
  Shannon Jean: And I hadn't really thought about it. And I wrote, it's like, it's easy to quit.
• 8:54
  Shannon Jean: It's easy to hire, easy to try something and come back. Low switching costs
• 8:58
  Shannon Jean: means low experimentation costs.
• 9:02
  Shannon Jean: And I thought that was an interesting frame that we know if we hire somebody
• 9:06
  Shannon Jean: for our business and it doesn't quite work out, yes, we always say it's management's
• 9:12
  Shannon Jean: failure when you have to hire somebody.
• 9:14
  Dave Hamilton: But we are permitted to let them go.
• 9:16
  Shannon Jean: Yes. You don't have to clear it with some committee or some board of the city
• 9:22
  Shannon Jean: or whatever, this kind of thing.
• 9:23
  Shannon Jean: As well, if somebody goes to work for a company and it sucks and they don't
• 9:29
  Shannon Jean: live up to whatever expectation, they can say, hey, guys, I'm out.
• 9:32
  Shannon Jean: And there's no penalties and you can go start the next day at another company
• 9:37
  Shannon Jean: because they're not going to say, oh, you left, you, whatever.
• 9:40
  Dave Hamilton: There's no, this is a whole other topic, but it just dawned on me.
• 9:44
  Dave Hamilton: You know, if I hire somebody, right, or you hire somebody, same thing,
• 9:48
  Dave Hamilton: and I let them go, there's a world where, in fact, most of the time they can file for unemployment.
• 9:57
  Dave Hamilton: Correct. And I effectively have to pay for that.
• 10:00
  Dave Hamilton: And I have nothing against that.
• 10:03
  Dave Hamilton: I don't like paying it. It's part of our social safety net.
• 10:06
  Shannon Jean: I get it.
• 10:07
  Dave Hamilton: But it's the same at will, both parties, as you've articulated,
• 10:11
  Dave Hamilton: which means when the employee leaves, we don't get anything.
• 10:15
  Dave Hamilton: We don't get like, because it costs us too.
• 10:18
  Shannon Jean: Yes, it does. When someone leaves. We have to have employee insurance instead
• 10:23
  Shannon Jean: of unemployment insurance.
• 10:24
  Dave Hamilton: It doesn't work that way. No, it does not. But you know what? But you know what?
• 10:29
  Dave Hamilton: But we could, and this is perhaps the way to sum up this conversation.
• 10:33
  Dave Hamilton: You and I, if we believed we could make it work successfully,
• 10:38
  Dave Hamilton: could start a company that offered employee insurance for businesses.
• 10:44
  Dave Hamilton: If your employee leaves, we will pay you X of whatever to offset your costs
• 10:49
  Dave Hamilton: in replacing that employee, whatever that means.
• 10:52
  Dave Hamilton: I don't know that we could. I don't know that there's no business there.
• 10:55
  Shannon Jean: You have that freedom and you know that if it, and so many companies have started that have,
• 11:02
  Shannon Jean: failed at what they, especially like originally were set up to do.
• 11:05
  Dave Hamilton: The pivot.
• 11:06
  Shannon Jean: And then turned into something. Yeah, the pivot.
• 11:08
  Dave Hamilton: The pivot is revered.
• 11:10
  Shannon Jean: Yeah, and it's, I, of course, I'm very, you know, American-centric because that's all I know, right?
• 11:16
  Shannon Jean: Yeah, yeah, of course. And I think there are very entrepreneurial countries out there.
• 11:19
  Shannon Jean: There are. That, you know, Israel is very entrepreneurial. Korea,
• 11:22
  Shannon Jean: South Korea, all these kinds of things. I think, you know, I think European
• 11:26
  Shannon Jean: countries are a little less entrepreneurial. I agree with that.
• 11:29
  Shannon Jean: Less rewarding of entrepreneurship.
• 11:33
  Shannon Jean: But a lot of it is uniquely American. It's just baked into the system.
• 11:39
  Shannon Jean: And that just in society and people talking, it's never, I just don't think
• 11:46
  Shannon Jean: the failures are looked down upon as they are here. Now, if you have a successive,
• 11:50
  Shannon Jean: you know, successive failures over and over and over and you never get something
• 11:53
  Shannon Jean: launched, that's a pattern.
• 11:55
  Dave Hamilton: Yeah, that's different. Yeah, yeah, yeah.
• 11:57
  Shannon Jean: So, but I just thought it was a good time I'm talking about it around the 4th
• 12:01
  Shannon Jean: and celebrating what makes a country great.
• 12:03
  Shannon Jean: Certainly not perfect. And that's another thing that makes it great is that
• 12:06
  Shannon Jean: we always can adapt and we change.
• 12:08
  Dave Hamilton: We continue to. Yeah, it will never end. I love it.
• 12:11
  Dave Hamilton: Yep. Well, I have a crazy business idea that would probably fail,
• 12:17
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• 12:22
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• 12:26
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• 12:31
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• 12:34
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• 12:38
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• 12:44
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• 12:49
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• 12:53
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• 12:57
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• 15:25
  Dave Hamilton: So I promised I had a crazy idea, but I, this actually exists in,
• 15:31
  Dave Hamilton: in a variety of different ways.
• 15:34
  Dave Hamilton: I would love to pay for a silent haircut.
• 15:38
  Shannon Jean: I know talking.
• 15:39
  Dave Hamilton: No. I mean, I'm fine going in and like, let's talk about what we're going to do here.
• 15:44
  Dave Hamilton: Like the initial conversation, but the small talk, my gosh, it's sometimes it
• 15:49
  Dave Hamilton: is so freaking exhausting to just like have to engage this person just because
• 15:56
  Dave Hamilton: they're cutting my hair.
• 15:57
  Dave Hamilton: Now, I mean, I've had my hair cut many, many times by in many different places.
• 16:01
  Dave Hamilton: I've been to salons. I've been to barbershops. You know, I've had my son cut
• 16:04
  Dave Hamilton: my hair. I had my daughter cut my hair during covid.
• 16:08
  Dave Hamilton: It is an intimate experience in that some other human is very close to you and
• 16:13
  Dave Hamilton: touching you, in fact. Right. Yeah.
• 16:14
  Dave Hamilton: Yeah. So I get why.
• 16:18
  Dave Hamilton: The awkwardness of silence has essentially become like ruling that out has become the default.
• 16:27
  Dave Hamilton: Like we're going to talk because we're so close to each other and like I'm cutting
• 16:30
  Dave Hamilton: your head and I'm touching your face and all that stuff. I get it.
• 16:35
  Dave Hamilton: But my goodness, it is exhausting to have to go and have that conversation every
• 16:40
  Dave Hamilton: time. Now, I am an introvert.
• 16:43
  Dave Hamilton: And I say that using the current definition, perhaps not the classic definition,
• 16:49
  Dave Hamilton: but the current definition of introvert versus extrovert, which is we introverts recharge,
• 16:56
  Dave Hamilton: alone and extroverts recharge interacting with other people. Right.
• 17:01
  Dave Hamilton: And the world is full of both. And I love that. Yes. Clearly,
• 17:05
  Dave Hamilton: I am an introvert that has learned how not to be shy.
• 17:08
  Dave Hamilton: It doesn't mean that I it be being amongst people exhaust me.
• 17:12
  Dave Hamilton: Like I'm going to a conference next week.
• 17:14
  Dave Hamilton: Uh, maybe this week, actually it's this week. Crap. Um, and I,
• 17:18
  Dave Hamilton: I will absolutely thoroughly love every single individual conversation that I have.
• 17:24
  Dave Hamilton: But by the end of it, the series of them in a row will make me come home and
• 17:29
  Dave Hamilton: like shrivel up into a ball on my couch and hide from the world.
• 17:32
  Shannon Jean: Detox. Yeah.
• 17:34
  Dave Hamilton: And it's fine. Like I, that's not a complaint. It's just not,
• 17:36
  Dave Hamilton: it's an acknowledgement of who I am as a human. Yeah. Uh, and yeah,
• 17:41
  Dave Hamilton: Having to have a conversation with somebody while I'm just because I need a
• 17:46
  Dave Hamilton: haircut seems so counterintuitive to who I am that like every time it's like,
• 17:53
  Dave Hamilton: crap, I can't believe I'm going to have to pay this person like, you know, 50 bucks,
• 17:57
  Dave Hamilton: to just have them cut my hair and then have to talk with them.
• 18:01
  Dave Hamilton: Like, I feel like I should get a discount for that. They're there. Yeah.
• 18:05
  Shannon Jean: So I have questions. Okay.
• 18:08
  Dave Hamilton: Yeah. Okay.
• 18:09
  Shannon Jean: Have you been getting your haircut at the same place for a reasonable amount
• 18:13
  Shannon Jean: of time or you just go to a random person?
• 18:17
  Dave Hamilton: I have gotten.
• 18:17
  Shannon Jean: That's very different.
• 18:19
  Dave Hamilton: Yes, I agree with that. Kind of.
• 18:22
  Dave Hamilton: Although, although I will say it's it's it's not the first conversation that I have with them.
• 18:31
  Dave Hamilton: That's a problem because I can have like a very top level superficial conversation
• 18:37
  Dave Hamilton: without really thinking about it.
• 18:38
  Dave Hamilton: But when I go to the same person for years and I have to talk to them and they're
• 18:42
  Dave Hamilton: like, oh, I want to know about this and your family and all this stuff.
• 18:45
  Dave Hamilton: And it's like, I just don't want to talk to you about that today.
• 18:48
  Dave Hamilton: Like we're not actually as close as you think we are.
• 18:52
  Dave Hamilton: That's that's the thing i like yeah i.
• 18:54
  Shannon Jean: Get it and i think there could be a uh a uh you know a demand for
• 19:00
  Dave Hamilton: Yeah there are silent salons yeah the northeastern college uh northeastern university did a study
• 19:07
  Dave Hamilton: about two years ago where they found a bunch of these here in the northeast
• 19:11
  Dave Hamilton: um that probably elsewhere but northeastern is in boston so it doesn't surprise
• 19:15
  Dave Hamilton: me that they focused on the ones like in massachusetts and new york and sure
• 19:19
  Dave Hamilton: that sort of thing but they do exist or at least this the,
• 19:22
  Dave Hamilton: the service exists it might not be an entirely silent salon but you can kind of request yeah.
• 19:27
  Shannon Jean: It kind of reminds me if you've ever seen those those restaurants you go to
• 19:30
  Shannon Jean: and it's completely dark
• 19:32
  Dave Hamilton: I've been to i've been to one in in las vegas it's,
• 19:36
  Dave Hamilton: it's how was that actually so that's a completely different business model what's
• 19:40
  Dave Hamilton: the name of it black blackout in las vegas okay yeah that's a really interesting
• 19:44
  Dave Hamilton: experience because there you're obviously your eyes are effectively useless,
• 19:50
  Dave Hamilton: while you're in there. The waiters wear...
• 19:54
  Shannon Jean: How do they see?
• 19:55
  Dave Hamilton: They wear night vision goggles. Oh, that's awesome. But what's really cool...
• 19:59
  Shannon Jean: I'm going to go. I want to go.
• 20:00
  Dave Hamilton: Yeah, it's...
• 20:03
  Dave Hamilton: It's not the kind of place I would go every week, you know, or even once a month.
• 20:06
  Dave Hamilton: Like it's a once in a lifetime thing. Or maybe like I, Lisa and I went a couple
• 20:11
  Dave Hamilton: of years ago to blackout in Las Vegas.
• 20:13
  Dave Hamilton: If, if like you, me, Lisa and Renee wound up in Vegas together,
• 20:17
  Dave Hamilton: like it would be fun to do again with you.
• 20:21
  Dave Hamilton: Yeah. You know, we're all having an experience together, but it,
• 20:23
  Dave Hamilton: it's very cool because you, your hearing becomes quite heightened.
• 20:28
  Shannon Jean: And your sense of smell, right?
• 20:29
  Dave Hamilton: Your sense of smell. What you realize very quickly is something most chefs will
• 20:36
  Dave Hamilton: say, which is you eat with your eyes first.
• 20:40
  Dave Hamilton: And that doesn't happen. Like the food is brought to the table and the waiter
• 20:44
  Dave Hamilton: will tell you something like, okay, for this course, you will be using a spoon,
• 20:52
  Dave Hamilton: for something that's in front of you and make sure to hold your mouth over,
• 20:56
  Dave Hamilton: where you find the food.
• 20:57
  Dave Hamilton: Or whatever yeah and maybe they're describing soup they won't say soup because
• 21:01
  Dave Hamilton: they want you to sort of experience it um sure and and it's very very interesting
• 21:06
  Dave Hamilton: at the end when you find out what you've actually eaten yeah they do cater to all,
• 21:13
  Dave Hamilton: um like all dietary preferences that's right sure yep.
• 21:16
  Shannon Jean: Um so i i think that's i don't know it's kind of similar in the sense that uh
• 21:21
  Shannon Jean: like when i go i go to the same guy i've gone to for a number of years i haven't
• 21:27
  Shannon Jean: state, I've gone to different barbers over time.
• 21:29
  Shannon Jean: And I will say there are some that you're like, uh, I dread talking to this person.
• 21:36
  Shannon Jean: So I would change. I would go to a different barber.
• 21:38
  Dave Hamilton: Yeah, yeah, yeah.
• 21:38
  Shannon Jean: Right now I have my barber, Pat, who I go to and we just chill and talk him.
• 21:45
  Shannon Jean: How are your kids? He's got a bunch of little kids and he's there playing baseball.
• 21:49
  Shannon Jean: And we talked about this and he's buying him wants to buy a rental property.
• 21:51
  Shannon Jean: And we talked about real estate and we talk about this and it's pretty chill.
• 21:56
  Shannon Jean: And so I don't mind it, but I definitely have been in that same spot where they're either not a great
• 22:03
  Shannon Jean: I don't know. It's hard to have a good conversation.
• 22:06
  Dave Hamilton: But I guess I guess it really I've I've had the bad hairdresser before.
• 22:12
  Dave Hamilton: Yeah. It's like, oh, my God, I can't wait to get out of here.
• 22:14
  Dave Hamilton: But also, even with the people that I like to talk with, sometimes I just don't want to talk.
• 22:19
  Dave Hamilton: And in the last eight months, like I've had this throat thing that similar to
• 22:23
  Dave Hamilton: what you've had going on.
• 22:24
  Dave Hamilton: And it like sometimes it's like, dude, I just can't like not right now.
• 22:29
  Dave Hamilton: But that I can actually use as an excuse. Like, I shredded my throat this morning.
• 22:34
  Dave Hamilton: I can't really talk. And then, you know, and then it's fine. But, yeah. Yeah.
• 22:38
  Shannon Jean: I don't know. I still have that thing where I feel I get this uncomfortable
• 22:43
  Shannon Jean: when there's, like, no talking.
• 22:46
  Shannon Jean: And I'd sit there and be like, hmm.
• 22:49
  Dave Hamilton: Okay. I really like it. But, like, we're not exactly the same person. No, of course not.
• 22:56
  Shannon Jean: That's part of the thing. Yeah, that's part of the thing. So it's interesting.
• 22:59
  Shannon Jean: Well, we'd love your take on it. Feedback at businessbrain.show.
• 23:04
  Dave Hamilton: Speaking of takes, what's this episode's big takeaway?
• 23:07
  Dave Hamilton: So we talked about how we perceive failure here in the U.S. and that evolved.
• 23:12
  Dave Hamilton: And then we talked about silence in customer experiences and that.
• 23:18
  Dave Hamilton: So where are you leaning?
• 23:19
  Shannon Jean: I think to me is the recovering from failure or that...
• 23:26
  Dave Hamilton: Embracing. failure.
• 23:27
  Shannon Jean: Embracing failure it's not a punishment i think that's a distinction i think
• 23:31
  Shannon Jean: that for me is the big takeaway
• 23:33
  Dave Hamilton: Yeah i this episode i think um we said it before you know that the fact that
• 23:38
  Dave Hamilton: business failures can be outlived,
• 23:41
  Dave Hamilton: uh yeah yeah is the uh is the big one yeah and i know it's something that we've
• 23:45
  Dave Hamilton: talked about before but uh obviously you know it's uh yeah we.
• 23:49
  Shannon Jean: Talk about all the time it's a very important part of it
• 23:51
  Dave Hamilton: So so there you go that's the big takeaway yeah thanks for hanging out everybody,
• 23:56
  Dave Hamilton: Make sure that you go to businessbrain.show slash blueprints and you can download
• 24:04
  Dave Hamilton: the full expansion, the business plan, if you will, of the big takeaway.
• 24:10
  Dave Hamilton: And you can download it not just for this episode, but for every episode that
• 24:14
  Dave Hamilton: we've done in the last couple of months. So, yeah.
• 24:19
  Dave Hamilton: Thanks for hanging out, folks. We will see you on Friday.
• 24:22
  Shannon Jean: Friday.
• 24:22
  Dave Hamilton: Keep living that charm life.