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How Internal AI Voice Agents Are Replacing Help Desks
Lucas and Luna explore the rise of internal AI voice agents — voice-enabled chatbots that handle employee IT and HR requests over the phone. They examine a real-world case: a mid-size logistics company that deployed a generative-AI voice agent to field password resets, equipment requests, and benefits questions, freeing up its 12-person help desk team to focus on complex tickets. The hosts discuss the technology stack — speech-to-text, large language model, text-to-speech — and the surprising finding that 68% of employees preferred the voice agent over submitting a web ticket. They also cover…
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