S1E5: Delivering on customer demands: BT Future of Finance (Ep 5)

The Straits Times Podcasts · Jan 11, 2023 · 18m

Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era.

For more insights, we speak to Brendan Carney, CEO, Citibank Singapore.

This episode of Future of Finance podcast is presented by Citibank Singapore.

Highlights:

01:09 Banking sector’s digital transformation

03:20 Sweet spot between speed and personalisation

07:17 Factors affecting digital transformation

10:49 Ensuring growth readiness

13:14 The seamless customer experience

15:09 The future of wealth…