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Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero
Today’s interview is with You Mon Tsang, the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time customer success platform. You Mon joins me today to talk about customer success, why it’s more important now than ever, what firms should be doing to successfully navigate a downturn and why a customer success mindset would benefit almost every organisation.
This interview follows on from my recent interview – Not enough companies realize that customer support is your primary gateway to understanding your entire business – Interview with Nooshin Alibhai…
The skinny
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