Latest / From Stuck to Scaled: Growth Strategies for SMBs
Scaling a Call Center in the World of AI
In this inspiring episode of the From Stuck to Scaled podcast, host Julio Gonzalez welcomes Richard Blank, the Chief Executive Officer of Costa Rica’s Call Center, who shares his incredible journey from Philadelphia to founding a successful company in Costa Rica. At just 27, Richard took a leap of faith, overcoming family guilt and societal pressure to embrace his entrepreneurial dreams.
Join us as Richard discusses advanced telemarketing strategies, conflict management, interpersonal soft skills, and the balancing act between empathy and the rise of AI in customer service. He dives deep into…
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