Jonathan Rowley on AI Adoption, Change and Customer Success
What should your business achieve before you call an AI rollout a success?
In this episode of The Catch Up Podcast, Phillip Blackmore speaks with Jonathan (Johnny) Rowley, co-founder of Mission AI, about the lessons that connect Microsoft Dynamics projects with AI adoption. Drawing on his work in Microsoft customer success and internal technology adoption, Johnny explains why listening to customers and defining measurable benefits should come before a product demonstration.
In Creatio’s October 2026 survey of 608 IT and business decision-makers, 70% reported moving beyond AI experimentation…
The skinny
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