Latest / WCHS Network Podcasts / 08/27/2024 Ask the Expert with Ghareeb Dental Group

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08/27/2024 Ask the Expert with Ghareeb Dental Group · WCHS Network Podcasts

0:00
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Speaker 2: The views and opinions expressed on this program do not
0:18
Speaker 2: necessarily reflect the views and opinions of five eight WCCHS
0:22
Speaker 2: it's employees or WVRC Media.
0:39
Speaker 3: And a very pleasant, good winning two you're listening to
0:41
Speaker 3: as the expert WCHS the voice of Charleston. I'm del Cooper.
0:44
Speaker 3: Thanks for tuning in on this Tuesday morning, the last
0:47
Speaker 3: Tuesday morning in the month of August. Unbelievable that work.
0:50
Speaker 3: Is that true? Today's the twenty Yeah, that's true. That's
0:53
Speaker 3: the twenty seven. I was like, maybe it's the twenty
0:55
Speaker 3: fourth or something. I don't know anyway, Yes, today's the
0:57
Speaker 3: twenty seventh, so that is correct information. And uh in
1:00
Speaker 3: studio with me this morning. Dental group is here that
1:02
Speaker 3: includes doctor Stephen Greeb who's with this morning. Doctor Stephen,
1:05
Speaker 3: Good morning, How.
1:05
Speaker 4: You doing doing great? How about yourself?
1:07
Speaker 3: Dale doing very well. Thanks for being here this morning.
1:09
Speaker 3: Looking forward to our conversation as well as with doctor
1:12
Speaker 3: Carson Henley from the Canall City location.
1:14
Speaker 5: How you doing this morning, doctor, I'm doing well. Just
1:16
Speaker 5: like doctor Stephen. I'm gonna take a sip.
1:17
Speaker 3: So cool. We're sipping coffea all three of us really
1:23
Speaker 3: are just are in our coffee mode this morning.
1:27
Speaker 4: Are we trying to find some moniker for this thing?
1:30
Speaker 3: You know?
1:30
Speaker 4: Right, we've talked about that forty years now.
1:31
Speaker 3: That's not that would be a conversation where we could
1:33
Speaker 3: talk about coffee, teeth and dogs, right.
1:36
Speaker 4: Well, that's true. That might give us a problem there.
1:39
Speaker 4: I'm not I'm not I'm not a dental vet.
1:41
Speaker 3: Yeah, yeah, yeah, that's that's yeah. I just I like dogs.
1:44
Speaker 6: That's about my dog sheds, That's all I know.
1:47
Speaker 3: It's funny that you say that we got to get
1:49
Speaker 3: to the business of teeth, but we need to get
1:50
Speaker 3: a dog for my kid. You know, so we got
1:53
Speaker 3: some problem we got we got to get a bigger house.
1:56
Speaker 3: But anyway, we know, we got to get a dog
1:57
Speaker 3: for a kid. I've had dogs my whole life, and
2:00
Speaker 3: suddenly at fifty years old, I'm like, man, I can't
2:02
Speaker 3: wait to get a dog. But it's got to be
2:03
Speaker 3: a short haired dog. It's got to be a dog
2:05
Speaker 3: that doesn't said that much.
2:06
Speaker 4: The lower maintenance station.
2:08
Speaker 3: Yeah, I'm like, man, I'm not into like my car
2:11
Speaker 3: being a carpet of dog air right now. So can
2:13
Speaker 3: we just get like a little bit of a shorter
2:15
Speaker 3: hair dog this time? Every dog I've ever had has
2:17
Speaker 3: shed like crazy, So it's like a constant war to
2:19
Speaker 3: keep everything clean. Just lean, that's the thing you gotta do,
2:23
Speaker 3: right you just you just go to work looking like
2:25
Speaker 3: a werewolf. That's why you got it. Now. Hey, look,
2:28
Speaker 3: if you if you have any questions about your dental
2:30
Speaker 3: hygiene this morning when you're talking about all kinds of
2:31
Speaker 3: different things, uh, in the realm of dental hygiene from
2:34
Speaker 3: greeb Dental Group, you can give us a call if
2:36
Speaker 3: you have an issue, or maybe a loved one has
2:38
Speaker 3: an issue that you need some advice on, maybe something
2:41
Speaker 3: you try to have addressed at some point in the
2:42
Speaker 3: past and you want to give it another run, maybe
2:44
Speaker 3: with a little better technology, or any other questions that
2:47
Speaker 3: you might have around your dental hygiene. Give us a
2:49
Speaker 3: call this morning. Three's are a four three four five
2:51
Speaker 3: fifty fifty eight. Threes are A four three four five
2:53
Speaker 3: fifty eight fifty eight. You'll find out more about the
2:54
Speaker 3: Greep Dental Group online. It's Greed Dentalgroup dot com. That's
2:57
Speaker 3: g h A R E E B greeb Dentalgroup dot com.
2:59
Speaker 3: I got more information. Their phone number is one hundred
3:02
Speaker 3: Great Care. I'll give you more information as we go
3:03
Speaker 3: along today, one eight hundred Great Care. You can call
3:05
Speaker 3: us this morning at three zero four three four five
3:07
Speaker 3: fifty fifty. So how's it going, guys, what's going on
3:09
Speaker 3: in this summer of dentistry?
3:11
Speaker 2: Oh?
3:11
Speaker 4: Wow, Well, you know, it's a.
3:12
Speaker 3: Dentistry summer, not a bright summer, right, It's a dentistry summer.
3:15
Speaker 3: There you go.
3:15
Speaker 4: Well, if who knows how long the summer's going to last.
3:18
Speaker 4: I thought maybe last week we'd be cooling off a bit,
3:21
Speaker 4: and then, you know, no tour back up to you know,
3:23
Speaker 4: ninety seven degrees. So the summer is still moving on.
3:28
Speaker 4: And the summer of dentistry was was quite busy, and
3:31
Speaker 4: there's a lot of shifting of schedules for patients and
3:35
Speaker 4: for team members and doctors and trying to manage all that.
3:39
Speaker 4: So it was It was a very active summer as
3:43
Speaker 4: far as that goes, and got to see a lot
3:45
Speaker 4: of a lot of good patients coming in and a
3:48
Speaker 4: lot of a lot of different types of treatment. It
3:51
Speaker 4: was a good variety of things, which was pretty neat
3:54
Speaker 4: for us this summer. Now we're into school mode.
3:57
Speaker 3: Yeah what a school mode need for you?
3:58
Speaker 4: So school mode do you think a little more regularity?
4:02
Speaker 4: But it's it's it's surprisingly not so much because I
4:08
Speaker 4: know what happens is everyone's like, oh my goodness, now
4:12
Speaker 4: we're back into the schedule and I have to be
4:14
Speaker 4: somewhere at eight o'clock when I scheduled disappointment. You know,
4:17
Speaker 4: my schedule change since because now kids are back in school,
4:19
Speaker 4: and now people have other obligations, and and then suddenly
4:23
Speaker 4: they're they're forgetting the appointment that they scheduled, you know,
4:27
Speaker 4: two months ago when it sounded like a little better idea.
4:30
Speaker 4: So you have some of that happening, and and kids,
4:33
Speaker 4: you know, realizing that, yeah, they they're going to be
4:36
Speaker 4: in school at this time, so you have to again
4:38
Speaker 4: shift and shuffle schedules a little bit. Yeah, I'm know,
4:40
Speaker 4: doctor Henley. Do you have any other observations.
4:42
Speaker 5: It's the change, I think because at the end of
4:44
Speaker 5: school and the beginning of school is going from this
4:48
Speaker 5: like free floating form of scheduling where it's like.
4:51
Speaker 6: Summer, you know, yeah I can go on vacation. I can't.
4:54
Speaker 5: I have the time to do it maybe, But then
4:56
Speaker 5: you go to school and it's just so regular. It's
4:58
Speaker 5: just that shift, and so like the final week or
5:00
Speaker 5: two of school. In the first week or two of school,
5:03
Speaker 5: I have so many cancelations because people forget, oh school started,
5:07
Speaker 5: Yeah it was on the calendar for a year, and
5:09
Speaker 5: you know, and I forget things. But it's it's just
5:11
Speaker 5: one of those things where we just kind of realized
5:13
Speaker 5: that the end of May the beginning of August is
5:16
Speaker 5: going to be a weird time in our practices.
5:18
Speaker 4: And then you have sports schedules that or inserted into that,
5:21
Speaker 4: and then you have it all figured out, like we
5:23
Speaker 4: have our our son Amoses into football for the first
5:27
Speaker 4: time this year, which is he's going it is. It's crazy.
5:30
Speaker 4: It's a whole different thing, you know, like you know, buddy,
5:33
Speaker 4: you're gonna have to figure this out and and anyway,
5:36
Speaker 4: it'll be exciting to see how that works out, for sure,
5:38
Speaker 4: and we're we're anticipating that. But we had it all
5:41
Speaker 4: scheduled and figured out, and then suddenly the coaches realized, oh,
5:45
Speaker 4: I can't make that four o'clock practice. Now we're gonna
5:47
Speaker 4: bump it back to five.
5:48
Speaker 2: You know.
5:49
Speaker 4: But you know, in scheduling your family life, then you're like, oh, wow, okay,
5:53
Speaker 4: so that changes everything about every night after school, you know.
5:57
Speaker 4: So everyone else is going through the same stuff, so
5:59
Speaker 4: we all we're all being flexible.
6:01
Speaker 3: Do you see It's funny I've done in helping Carl
6:04
Speaker 3: Lee with his podcast Let's Talk that w CHS carries
6:07
Speaker 3: on its podcast at work when we've been on the radio.
6:09
Speaker 3: He does a lot of He does a lot of
6:13
Speaker 3: delving into youth sports and travel ball and things along
6:15
Speaker 3: those lines. Do you guys see an uptick of like
6:17
Speaker 3: dental injuries from the prevalence of travel ball and things
6:21
Speaker 3: like that this going on. Has it been any difference?
6:23
Speaker 3: I mean, probably not charringly, but I just wonder if
6:25
Speaker 3: you see a little bit more like, hey, here's another
6:27
Speaker 3: kid with a tooth gut knocked out, or.
6:28
Speaker 4: What's it's not abnormal by any means, you know. So,
6:31
Speaker 4: so you have a lot of times that people are
6:35
Speaker 4: calling in a bit of a panic. You know, Hey,
6:37
Speaker 4: something happened, you know, what can you get us in?
6:39
Speaker 4: And of course we try to get him in immediately
6:41
Speaker 4: and see what's going on. So so yeah, it's it's
6:45
Speaker 4: just become a regular part of our of our practices.
6:49
Speaker 4: I would say, yeah, I think that.
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Speaker 3: You know, soccer was a travel sport for a long time,
6:52
Speaker 3: and I think people that were into soccer were kind
6:54
Speaker 3: of used to that. But everything has become a travel
6:56
Speaker 3: sport now. You know, basketball had aau and stuff, but
6:58
Speaker 3: now there's like a league for everything. You can travel
7:00
Speaker 3: everywhere you went all over the East Coast, and you know,
7:03
Speaker 3: it would be kind of and we have like the
7:05
Speaker 3: sports complexes here. You're talking about somebody out of town
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Speaker 3: that might come in and get a tooth knocked out
7:08
Speaker 3: or something. You know, they might need a little you.
7:10
Speaker 4: Know, that's true, and I mean that's another part of
7:12
Speaker 4: the scheduling. You mentioned that that changes so much. Have
7:15
Speaker 4: so many patients coming in like, oh, well I had
7:17
Speaker 4: to you know, I haven't been able to come in
7:19
Speaker 4: for four weeks because we've been taking kids to travel things,
7:22
Speaker 4: you know, and it just delays things out. And God
7:26
Speaker 4: bless the mothers. My wife is is the the has
7:30
Speaker 4: the mom taxi. You know, she's she's going back and forth,
7:32
Speaker 4: burning up the roads, doing a great job figuring out
7:35
Speaker 4: It's like the logistics of its like we spend the
7:38
Speaker 4: whole weekend figuring out the next week and and God
7:40
Speaker 4: bless her, she's the one that figures all that up
7:42
Speaker 4: for it. I just like, tell me where I need
7:44
Speaker 4: to be, well, I'll do my best.
7:48
Speaker 3: Yeah right, I'm been rolling my kid in a couple
7:51
Speaker 3: of things this year. The thing is, she wants to
7:52
Speaker 3: do everything, so I have no idea. She's like, she
7:55
Speaker 3: wants to dance, she wants to do like gymnastics of
7:58
Speaker 3: some kinds. She wants to play either soccer or basketball
8:01
Speaker 3: or both or I mean, she's just like, I want
8:02
Speaker 3: to do that. I want to do that. I want
8:03
Speaker 3: to do that. It's like, maybe you can't do all
8:05
Speaker 3: of them. Yeah, you know, let's get really good. It's
8:10
Speaker 3: fine what you're really good at. I want you to
8:11
Speaker 3: explore these things. You know. One of the nice things
8:14
Speaker 3: about the greeb Dental Group, and one of the things
8:16
Speaker 3: I always enjoy when I come out as a patient
8:18
Speaker 3: is you really feel at each station along the way
8:23
Speaker 3: when you come in to visit, you know, for an appointment,
8:27
Speaker 3: you really still feel at each station along the way
8:28
Speaker 3: that you're not left hung out to dry. You know,
8:31
Speaker 3: sometimes when you go to a doctor's office, you get
8:32
Speaker 3: to the first stage and you're just left there forever,
8:35
Speaker 3: you know, and then it's like an hour later, somebody
8:37
Speaker 3: will come in and check your blood pressure. Then twenty
8:39
Speaker 3: minutes later somebody will come in and ask you a
8:40
Speaker 3: few questions, and then a few minutes after that the
8:43
Speaker 3: doctor will be right with you, and it's like only
8:45
Speaker 3: they're just waiting for that one thing to happen, and
8:46
Speaker 3: you're just sitting there waiting for that. I never get
8:48
Speaker 3: that sense when I visit Greed Dental Group, because it
8:51
Speaker 3: seems like every handoff I guess, or every situation you
8:55
Speaker 3: put me in, there's somebody that's sort of dedicated to
8:57
Speaker 3: that moment of the interaction. So it's the the four
9:00
Speaker 3: momentum is always quite nice.
9:02
Speaker 7: You know.
9:02
Speaker 3: You get there, you check in, you have a initial consultation,
9:06
Speaker 3: you wait a couple minutes or something like that, and
9:07
Speaker 3: answer a few questions and then the balls rolling. I mean,
9:09
Speaker 3: it's a very structured environment when it comes to that.
9:12
Speaker 4: Yeah, we take a lot of pride in developing our
9:14
Speaker 4: team and we have amazing teams that we work with.
9:18
Speaker 4: Everyone's very highly trained. As we always talk about all
9:21
Speaker 4: the education that we that we all enjoy doing and
9:26
Speaker 4: require of ourselves and our team members at our offices,
9:30
Speaker 4: it really shows because everyone has an assigned role and
9:36
Speaker 4: they excel at that role, you know. And the whole
9:39
Speaker 4: point is to take good care of our patients. And
9:42
Speaker 4: so that means a lot the way that you've expressed
9:46
Speaker 4: that and described it, because that's the goal that we're
9:49
Speaker 4: shooting for, is that everyone can care for everyone at
9:53
Speaker 4: all the patients that come into the office care for
9:55
Speaker 4: them very well at every stage of their treatment. And
9:59
Speaker 4: it is worth kind of going through to understand how
10:04
Speaker 4: the different roles kind of come to be have come
10:07
Speaker 4: to be in our offices and the and the different
10:10
Speaker 4: different providers that we have in our office. Uh And
10:14
Speaker 4: because it's it's hard as a patient to differentiate sometimes
10:18
Speaker 4: and they say, you know, was that a hygienist I saw?
10:21
Speaker 4: Was that an assistant? Is that a nurse? Who's who's this?
10:23
Speaker 4: So so there are many different roles to play in
10:26
Speaker 4: the office, and we take pride in all of them
10:28
Speaker 4: and it and it begins when you come into the office.
10:31
Speaker 4: The first person you're going to see is are one
10:33
Speaker 4: of our receptionists and they are fantastic have a lot
10:37
Speaker 4: of training into that position as well. But they when
10:41
Speaker 4: you come in, they greet you, and they're going to
10:44
Speaker 4: greet you warmly with a smile. Is the is the
10:46
Speaker 4: idea that we always kind of put out there with them.
10:50
Speaker 4: And that also comes down to answering the phone. And
10:52
Speaker 4: that's something that I've mentioned before that doctor Greeb always
10:55
Speaker 4: says if he calls and and he says, you're wait,
10:57
Speaker 4: you're not smiling. If he's the one on the smile
11:00
Speaker 4: when you're talk on the front, he knows that's right.
11:03
Speaker 4: So yeah, we try to create an enjoyable environment in
11:09
Speaker 4: which to work, and that's further expressed to our patients
11:13
Speaker 4: when they come in to hopefully have a have a good,
11:15
Speaker 4: good experience in a good environment where everyone's enjoying themselves.
11:19
Speaker 4: So yeah, so the receptionists are there when when you
11:21
Speaker 4: come into the office, and then if you're coming in
11:24
Speaker 4: for a cleaning, we we send you over to our
11:28
Speaker 4: hygienists and the hygienis are the ones that clean your teeth,
11:31
Speaker 4: whether it's a routine cleaning or a cleaning that could
11:34
Speaker 4: take two hours with anesthetic. They're all very highly trained
11:37
Speaker 4: and in caring for their patients in that way. And
11:41
Speaker 4: then if you come over to the doctor's side, then
11:44
Speaker 4: you have of course the doctor providing the care, but
11:47
Speaker 4: then they have a very highly trained dental assistance that
11:50
Speaker 4: are there to assist, and they are typically the ones
11:53
Speaker 4: that seat the patients and take X rays and then
11:56
Speaker 4: assist the doctors while they're working on patients, and every
12:00
Speaker 4: step is critical along the way.
12:02
Speaker 3: You mentioned just a little detail there. And as a
12:05
Speaker 3: guy that has ransom businesses and has had and had
12:09
Speaker 3: a significant amount of training when I was a young
12:10
Speaker 3: man in phone etiquette and things like that, I worked
12:13
Speaker 3: for AT and T for a while for a brief
12:15
Speaker 3: amount of time. But it was seriously like two months
12:17
Speaker 3: of training. It wasn't like operator, It was like in
12:20
Speaker 3: their business department, right, and you had two months of
12:22
Speaker 3: training on like how to handle phone calls and like
12:24
Speaker 3: the proper phone etiqutt. I mean it was the phone company, right,
12:26
Speaker 3: So they were like this was back in the nineties.
12:28
Speaker 3: They were teaching you how to do the phone stuff.
12:29
Speaker 3: But the one thing that I think business developers and
12:32
Speaker 3: a lot of folks kind of over overlook anymore. They'll
12:35
Speaker 3: they'll play the platitudes to like the phone thing, like,
12:37
Speaker 3: you know, you want to be nice when you're answering
12:38
Speaker 3: the phone, you want to make sure that you're talking
12:39
Speaker 3: to you know whatever. But there is a real art
12:42
Speaker 3: to like smiling when you answer the phone, having the
12:45
Speaker 3: information at already, there's a real art to that that
12:48
Speaker 3: sometimes is lost and paying attention to even that little
12:50
Speaker 3: detail to make sure. And you mentioned how doctor Greeb
12:53
Speaker 3: is calling in police, and it just reminds me of
12:54
Speaker 3: other people that I've worked for in the past where
12:56
Speaker 3: that exact thing would be like be on the phone,
12:58
Speaker 3: but doesn't sound like you're smiling, you know, And it
13:00
Speaker 3: really instilled into me to this day. You know, when
13:03
Speaker 3: you have that interaction, you have a smile on your face,
13:05
Speaker 3: you're talking to the first thing. You try to be
13:06
Speaker 3: upbeat when you're talking to them, and things like that,
13:08
Speaker 3: because there's nothing worse than somebody it sounds like they're
13:10
Speaker 3: having You might be having the worst day in the world,
13:12
Speaker 3: but if you're calling a doctor's office, chances are you're
13:14
Speaker 3: not having a great day, you know. I mean it
13:16
Speaker 3: might be it might just be a check up or something,
13:18
Speaker 3: So it's not that big of a deal. But a
13:19
Speaker 3: lot of people need a root canal, they have a cavity,
13:22
Speaker 3: you know, something's going on, right, there's no reason to
13:24
Speaker 3: channel your bad day into their bad day, you know.
13:26
Speaker 3: So you have to put a barrier up there. And
13:27
Speaker 3: that's just a small, big detail that that makes a
13:29
Speaker 3: lot of difference for a patients. It really does, sure true.
13:32
Speaker 5: And I think the interoperability of our staff is also
13:36
Speaker 5: very important to note that sometimes you'll see one of
13:39
Speaker 5: my lovely dental assistants upfront greeting patients. Sometimes you'll see
13:42
Speaker 5: one of my hygenists assisting me. I mean, we we
13:45
Speaker 5: really try to cross train, so we have our staff
13:48
Speaker 5: are able to not do everything that everyone else would do,
13:51
Speaker 5: but at least do it competently and do it effectively,
13:54
Speaker 5: and do it to where our patient care is bar
13:57
Speaker 5: none hopefully the best right.
13:58
Speaker 6: And that's our goal.
14:00
Speaker 5: And so we kind of give our staff the leeway
14:03
Speaker 5: to learn those processes and kind of get better at
14:05
Speaker 5: it with time. But I think what's really neat when
14:10
Speaker 5: at least in my office in every office, I assume
14:13
Speaker 5: is how my staff will come to me with problems
14:15
Speaker 5: before I know that they're a problem, and so we
14:18
Speaker 5: kind of sniff out the problems or sniff out like
14:20
Speaker 5: I think this might be an issue, not with.
14:22
Speaker 6: Patients, but like with this scheduling upcoming.
14:25
Speaker 5: They'll let me know and then we can plan for
14:27
Speaker 5: it or say certain Before I get in there, they
14:31
Speaker 5: will tell me, hey, I think this tooth is cracked.
14:33
Speaker 5: I tapped here, then I tapped there, and I think
14:34
Speaker 5: it might be something. Obviously, you're the doctor, you're making
14:37
Speaker 5: the final call and that you're diagnosing, but they kind
14:41
Speaker 5: of give me a heads up, and I think the
14:43
Speaker 5: ability for my staff to be empowered with that to
14:46
Speaker 5: know that I take all information and use it to
14:49
Speaker 5: diagnose the patient properly. It takes a team, and so
14:52
Speaker 5: without my team, I would not be a very good dnnist.
14:55
Speaker 4: I'd be a terrible desert. I think that's safe to say.
14:58
Speaker 4: Oh yeah, we rely a lot on that. And also
15:01
Speaker 4: not only the people that all of the patients see
15:04
Speaker 4: when they come in and have contact with, but we
15:08
Speaker 4: also have a whole other team in the back office too,
15:11
Speaker 4: working on billing your insurance for you and handling accounts
15:16
Speaker 4: and answering questions as far as that goes. We also
15:19
Speaker 4: have others in our in our larger group that help
15:22
Speaker 4: manage each office.
15:24
Speaker 2: You know.
15:24
Speaker 4: That's that's going around and handling issues with staffing and
15:29
Speaker 4: and a lot of other kind of accounting types of things.
15:33
Speaker 4: So we have a lot of a lot of people.
15:36
Speaker 4: Takes a lot of people to care for our patients
15:37
Speaker 4: in the way that we want.
15:38
Speaker 3: The front office.
15:39
Speaker 5: I need to get them some kudos in the backup,
15:41
Speaker 5: back office front office because for me, my back office
15:44
Speaker 5: is my front office because they handle my insurance. The
15:47
Speaker 5: amount of times I'll walk up to the front where
15:49
Speaker 5: my staff are working on insurance and I'll hear some
15:52
Speaker 5: background music, I'm like, oh, are you on the phone?
15:54
Speaker 6: They're like for.
15:55
Speaker 5: Forty five minutes, a lot of patient trying to find
15:57
Speaker 5: the insurance verification. And this is what we're doing to
16:01
Speaker 5: help our patients. We don't have to do this technically, right,
16:04
Speaker 5: but this is one of the things we offer to
16:06
Speaker 5: our patients to figure out their insurance for them with
16:09
Speaker 5: their help. We need their information to help guide us.
16:12
Speaker 5: But then we figured that out and then we can
16:14
Speaker 5: inform the patient. This is way the churance company says.
16:16
Speaker 5: And so I think that's a huge part of.
16:18
Speaker 3: Having somebody to have that patience and having a staff
16:20
Speaker 3: that will do that and help, because it's become harder
16:24
Speaker 3: and harder in a lot of ways, you know, because
16:26
Speaker 3: of hold times and different things like trying to find information.
16:28
Speaker 3: I think that that sent my mom. I mean, she
16:30
Speaker 3: was eligible to retire, but I think that sent her.
16:32
Speaker 3: She was an office manager at a doctor's office for
16:35
Speaker 3: forty years, and so was the lady behind the scenes
16:38
Speaker 3: that was always calling the insurance companies, getting everything done,
16:41
Speaker 3: making sure the buildings were taken care of you and
16:42
Speaker 3: all that stuff. And it just got to the point
16:44
Speaker 3: where it was impossible for her to do her job
16:46
Speaker 3: because it was constant hold times all the time. Or
16:48
Speaker 3: then you had to have three different types of software,
16:51
Speaker 3: and then you had to upgrade the software before you
16:53
Speaker 3: can send it in, and this version didn't match that version.
16:55
Speaker 3: You had update the versions to make sure the versions.
16:57
Speaker 3: It was just like one and on and on. She's like,
16:59
Speaker 3: we just want to get our patients taken care of,
17:00
Speaker 3: you know, we want to get this insurance cleared or whatever.
17:03
Speaker 4: That is all so entirely believable. I understand all of that.
17:07
Speaker 4: It happens to us, right right.
17:10
Speaker 3: It's just a different and you know, for somebody that
17:12
Speaker 3: started in the seventies doing this, it's just a different thing.
17:14
Speaker 3: It's like, you know before it was like you'd have
17:16
Speaker 3: to wait for it in the mail. When you just
17:17
Speaker 3: got it done and you know, hope the things worked out.
17:19
Speaker 5: It was easy back then. Now now, I mean there
17:21
Speaker 5: were there were problems back then, sure there was. But
17:23
Speaker 5: I think what's cool about now is that there are
17:25
Speaker 5: certain insurance companies I hate call insurance companies, but there
17:27
Speaker 5: are companies out there that are trying to get rid
17:29
Speaker 5: of that moniker and trying to help us out.
17:31
Speaker 3: That's good.
17:32
Speaker 5: There's one specifically I won't name on the radio, but
17:34
Speaker 5: they're trying to make inroads into this state and trying
17:37
Speaker 5: to get rid of the middleman. It's kind of a
17:39
Speaker 5: payer to pay the type situation. They just kind of
17:42
Speaker 5: facilitate that. And it's really cool where they actually charge
17:46
Speaker 5: you extra if you facts in the information because it's
17:49
Speaker 5: all online. Just type in the patient information, type in
17:53
Speaker 5: what you're going to do. They say, here's what we're
17:54
Speaker 5: going to pay. We'll pay within twenty four hours. It's
17:57
Speaker 5: so technology can help the process. But what we're finding
18:01
Speaker 5: is a lot of insurance companies may or may not
18:04
Speaker 5: be advancing with technology.
18:07
Speaker 4: Right, that's how all crazy, That's true.
18:09
Speaker 3: Let's go ahead and do this. By the way, if
18:10
Speaker 3: you want to have if you have any phone call
18:11
Speaker 3: or have any phone calls, you have any questions for
18:13
Speaker 3: a phone call this morning, you can give us a call.
18:15
Speaker 3: Anything to do with your dental hygiene, any plans you
18:17
Speaker 3: need to make, maybe like I said, a procedure in
18:20
Speaker 3: the past that you want to give another run at,
18:22
Speaker 3: or you're just wanting to change dentist or get a
18:24
Speaker 3: second opinion. You us all this morning. Three zero four,
18:26
Speaker 3: three four five fifty eight fifty eight. Threes are A
18:28
Speaker 3: four three four five fifty eight fifty eight. You can
18:29
Speaker 3: text three zero four non three five five so or
18:31
Speaker 3: zero eight. Found out more about GREEB Dental Group. One
18:33
Speaker 3: line is Greebdentalgroup dot com g each a R E
18:35
Speaker 3: B GREEB Dentalgroup dot com with locations all over the
18:37
Speaker 3: Kanal Valley. You can call under great care and be
18:40
Speaker 3: sent to the closest location to you. Doctor Stephen here
18:42
Speaker 3: with this this Morning is from the South Charleston location
18:44
Speaker 3: and doctor Carson is from the Kana City location. There's
18:47
Speaker 3: also locations in Tayste Valley, poke A Cross Lanes, Saint Albans. Right,
18:52
Speaker 3: there's locations everywhere. So one a hundred Great Care is
18:54
Speaker 3: how you can get through to GREEB Dental Group. We're
18:56
Speaker 3: gonna take a break. When we come back, we're gonna
18:57
Speaker 3: talk a little bit about First of all, your phone call,
19:00
Speaker 3: so if you have any questions, you can give us
19:01
Speaker 3: a call three four five fifty eight fifty eight or
19:02
Speaker 3: text three zer a four nine three five five zeros
19:04
Speaker 3: your eight. But other than that, we're going to talk
19:06
Speaker 3: about some of the maybe some of the hidden advancements
19:09
Speaker 3: in dental hygiene, some of the things that are helping
19:11
Speaker 3: you behind the scenes. We've learned about like all the
19:13
Speaker 3: big the three D things and some of the big
19:16
Speaker 3: mainline items, but there's a lot of things that's been
19:19
Speaker 3: happening in the industry that helps you out. We're going
19:20
Speaker 3: to learn some more about those things as well. When
19:22
Speaker 3: we come back. You're listening to ask the expert this
19:24
Speaker 3: morning with GREEB Dental Grip. I'm Del Cooper. We'll be
19:26
Speaker 3: back after this on five awchs the Voice of Charleston.
19:30
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20:43
Speaker 3: You're listening to as the expert WCHS the Voice of Charleston.
20:46
Speaker 3: We have the doctors garb Well, we have doctor Henley
20:48
Speaker 3: here as well. For Greeed Dental Group in studio today.
20:50
Speaker 3: Threes are A four three four five fifty eight fifty
20:52
Speaker 3: eight three four five fifty eight fifty eight. One of
20:54
Speaker 3: the things I love to talk about when you guys
20:55
Speaker 3: come in because there's so much invested into to dental
21:00
Speaker 3: hoygiene and to the technology behind it, and you guys
21:03
Speaker 3: are always on kind of the cutting edge of the
21:05
Speaker 3: of the continuing educations. You get to tell me about
21:07
Speaker 3: the neat three D things and the stuff that the
21:09
Speaker 3: different X rays that you have that you bring in here.
21:12
Speaker 3: But those are kind of like the sexy items, you know,
21:15
Speaker 3: the things that are in like you know, like dentistry
21:17
Speaker 3: today or whatever you might get it that they thought about, yeah,
21:20
Speaker 3: you know, the stuff that they write up. But there's
21:22
Speaker 3: all kinds of things that are done that technology, science
21:28
Speaker 3: studies things like that have brought along that helps the
21:31
Speaker 3: technology behind dentistry as well, and it could be something
21:34
Speaker 3: I think you mentioned a little bit before we went
21:35
Speaker 3: on there, just a different way of delivering fluoride. You know,
21:37
Speaker 3: it's not something that your average patience isn't going to
21:39
Speaker 3: care about. It's not something you'd say, hey, check out
21:41
Speaker 3: this new fluoride, but if it works better, it's just
21:44
Speaker 3: something that yet something else that bolsters the treatments.
21:48
Speaker 4: Yeah, it's all about delivering the best care to our
21:51
Speaker 4: patients in our resident I don't know what do you
21:54
Speaker 4: want to call them? Bookworm or nerdy geek? Whatever he
21:57
Speaker 4: goes on now, Doctor Henley does a great job of
22:00
Speaker 4: digging into some of these studies and research and pays
22:03
Speaker 4: attention to that. So I'll turn it over to him
22:05
Speaker 4: before I mentioned any other things that come to my mind.
22:08
Speaker 5: Something that first came to mind whenever this topic kind
22:11
Speaker 5: of came up whenever we were brainstorming is toothbrushes. I mean,
22:14
Speaker 5: simply put back in the day, the harder the toothbrush,
22:17
Speaker 5: the better. But then as we learn that that's not
22:20
Speaker 5: good for your teeth, a soft bristle or even extra
22:23
Speaker 5: soft bristle is always going to be better for you.
22:25
Speaker 5: It's gonna clean off the stain and also not clean
22:28
Speaker 5: off the enamel off your tooth. Right, So that was
22:31
Speaker 5: like one of those subtle things.
22:32
Speaker 3: And your gums don't feel as tired. Honestly, it wasn't
22:35
Speaker 3: until we started doing this show when you were like, no,
22:37
Speaker 3: you need to use soft bristles. I'm like, I've been
22:39
Speaker 3: use them the hardest ones I can find. Mind, it's
22:40
Speaker 3: hier life. Are you kidding me?
22:41
Speaker 4: That drubs it real good.
22:42
Speaker 3: I made that change, and seriously, it is much better
22:45
Speaker 3: to brush your teeth. I mean, I mean, it's just
22:47
Speaker 3: your gums don't get as fatigued, and you can tell that.
22:50
Speaker 3: It's actually, I mean, it's great advice. So if you're
22:52
Speaker 3: using hard bristles, don't.
22:53
Speaker 4: Yeah, you shift from the mindset of scrubbing to massaging. Yeah, right,
22:57
Speaker 4: you know, and that's what your gums need. And we'll
23:00
Speaker 4: see patients coming in with these striations, these like these
23:03
Speaker 4: straight line ditches into their teeth, you know, into their
23:06
Speaker 4: enamel from scrubbing there with these hard bristled toothbrushes. And
23:11
Speaker 4: you know, once that enamel's gone, we can try to
23:13
Speaker 4: build it back, but it doesn't grow back, you know,
23:15
Speaker 4: And then also the biggest issue there of course with
23:17
Speaker 4: your gums. That that with with improper brushing and the
23:22
Speaker 4: improper brushing materials and prossure or improper wrong toothbrushes. I
23:27
Speaker 4: should say, you can definitely scrub your gums away and
23:29
Speaker 4: those don't grow back either. Yeah.
23:32
Speaker 6: So next up fluoride delivery.
23:35
Speaker 5: Okay, So for decades and decades in our toothpaste was
23:39
Speaker 5: sodium florid. If you look on the back of your
23:41
Speaker 5: toothpased listener out there, I'll probably say NAF negative. Of mind,
23:45
Speaker 5: oh say NAF so sodium fluoride, and it'll probably deliver
23:49
Speaker 5: about one eighteen hundred parts per million if you do
23:51
Speaker 5: the math. Well, people that are smarter than me discovered
23:55
Speaker 5: that there is a better way to deliver that floorid
23:57
Speaker 5: if you attach it to ten.
23:59
Speaker 6: It's called fluoride.
24:01
Speaker 5: And the efficacy of how much better I don't know,
24:03
Speaker 5: but it is better. I think the research is kind
24:05
Speaker 5: of out there still, but I think it's it's looking
24:07
Speaker 5: like it's a better way to deliver fluoride into the teeth.
24:11
Speaker 5: And so stanis fluoride is one of those things that
24:13
Speaker 5: took billions of dollars of research and investment because when
24:16
Speaker 5: it first came out, it didn't taste good, so no
24:17
Speaker 5: one wanted to use it. Now it actually tastes good,
24:20
Speaker 5: and so there's a lot of investment that's behind the
24:22
Speaker 5: scenes that the lay public doesn't know about that US
24:25
Speaker 5: dentists need to be on top of to deliver the
24:28
Speaker 5: news to the public. And then something that also popped
24:32
Speaker 5: into my head is an impression material. So the original
24:35
Speaker 5: impression material, or the one that I believe is the original,
24:38
Speaker 5: is called algin It.
24:39
Speaker 6: It's just kind of this.
24:41
Speaker 5: It looks like pummus and then you mix it with water,
24:43
Speaker 5: and then you mix it up, and then you put
24:45
Speaker 5: it into the mouth and you take it out, and
24:47
Speaker 5: it's a negative of your teeth. It's an impression of
24:49
Speaker 5: your teeth. I think everyone in this room, everyone in
24:51
Speaker 5: the world has gotten an impression with algen it. Well,
24:54
Speaker 5: there are a lot of problems with that, meaning what
24:57
Speaker 5: how did that, how did that set up? It used water,
25:00
Speaker 5: use the reaction, and so if there's any change in
25:04
Speaker 5: that moisture level after the impression positive or negative, if
25:08
Speaker 5: it dries out, or if you're in a human room,
25:10
Speaker 5: it can actually expand or contract and actually won't be
25:12
Speaker 5: a perfect representation of how your teeth are. So there's
25:15
Speaker 5: a lot of things to consider there. I remember whenever
25:18
Speaker 5: I was in dental school and I was doing my
25:19
Speaker 5: algent impressions and I'd taken out of the patient, my
25:23
Speaker 5: professor would say, you better pour that up, meaning pour
25:25
Speaker 5: the stone in to make a model into that pression
25:28
Speaker 5: within forty five minutes or.
25:29
Speaker 4: Else you have to redo it.
25:30
Speaker 5: So there's still that idea out there that you need
25:34
Speaker 5: to do it quickly and if you don't, it won't
25:35
Speaker 5: beat outright. So all that being said with the background,
25:38
Speaker 5: we now have lots of other options. We have polyvinyl
25:41
Speaker 5: saloxine PBS. We have polyether, which is a lot harder.
25:45
Speaker 5: I've actually had a bridge come out with that before,
25:48
Speaker 5: so you have to be careful.
25:49
Speaker 6: That was in dental school.
25:50
Speaker 5: But then they have polyvinyl ether, so they have these
25:53
Speaker 5: really cool impression materials that we didn't have ten five
25:58
Speaker 5: years ago.
26:00
Speaker 4: Really changes the game.
26:01
Speaker 3: Now.
26:01
Speaker 5: The flashy thing, the sexy thing right is now that
26:04
Speaker 5: we don't really take that many impressions. It's all basically digital.
26:08
Speaker 5: But still in my office we don't do algeen it.
26:11
Speaker 5: We do the advanced impression technique if we need to
26:14
Speaker 5: do it. So those are kind of some cool subtle
26:17
Speaker 5: tech technological.
26:18
Speaker 4: Yeah, those are Those are pretty neat. The other thing,
26:20
Speaker 4: if we go back to the fluoride discussion, is the
26:23
Speaker 4: way that it's not the way that it's formulated, but
26:27
Speaker 4: the way that it's delivered to our patients is improving.
26:30
Speaker 4: And this is all to make things work better, but
26:33
Speaker 4: also to make the patient experience better as well. And
26:37
Speaker 4: there may be some patients out there that still experience this,
26:40
Speaker 4: but it used to be when you go to get
26:42
Speaker 4: your teeth cleaned, and especially as a kid, you'd get
26:45
Speaker 4: a fluoride treatment afterwards, which, of course fluoride helps helps
26:50
Speaker 4: keep cavities away. And the way that it would be
26:54
Speaker 4: delivered is that you'd have to bite into a mouthpiece
26:56
Speaker 4: with this foam minute that's a big, uh, you know,
27:01
Speaker 4: mouthful of stuff. Then you're like drooling in all this
27:04
Speaker 4: and it's suctioning and for about a minute you have
27:06
Speaker 4: to keep it on there for a minute. And and
27:08
Speaker 4: that was not the greatest patient experience.
27:11
Speaker 6: A minute is nothing.
27:12
Speaker 5: I had to do a rinse for like five minutes,
27:14
Speaker 5: Well it's four minutes nine seconds.
27:16
Speaker 3: I'm like, oh.
27:18
Speaker 4: Yeah, and so there were rinses. There are these phones.
27:21
Speaker 4: Well now we call them a varnish. So it's just
27:23
Speaker 4: a coating that our hygienis paint onto the teeth. While
27:26
Speaker 4: it's done, you know, it's done right there, and it
27:29
Speaker 4: leaves a little bit of a there. They're flavored nicely,
27:32
Speaker 4: different options for you to have. Yeah, that's right, but
27:35
Speaker 4: you know it's a coating then that stays on your
27:37
Speaker 4: teeth really the rest of that day and is better
27:42
Speaker 4: at effectively delivering the fluoride to help strengthen your teeth
27:45
Speaker 4: rather than just that one minute exposure. So that's another
27:49
Speaker 4: kind of subtle thing there that's that's helpful for our
27:51
Speaker 4: patients the patient experience too.
27:54
Speaker 5: And filling materials, Now there are filling materials that if
27:58
Speaker 5: it's underneath the gum level on your words about moisture
28:00
Speaker 5: and worried about recurrent decay, it can deliver fluoride back
28:04
Speaker 5: into the tooth because it accepts florid whenever you brush,
28:08
Speaker 5: and it delivers it back into the tooth throughout the day.
28:10
Speaker 5: So it's pretty cool.
28:12
Speaker 4: So doctor Henley just laid down a bunch of dental
28:14
Speaker 4: talk that nobody understands.
28:16
Speaker 3: Sounded awesome.
28:17
Speaker 6: I got an eye roll by doctor Steve.
28:18
Speaker 3: He's like, oh my goodness.
28:20
Speaker 4: So to better explain that in dentistry, when we put
28:24
Speaker 4: a filling in your tooth, the filling materials that we
28:28
Speaker 4: have and I've always had, really they work the best
28:32
Speaker 4: on a dry environment. In a dry environment, your mouth
28:36
Speaker 4: is not that right. So we're putting in materials that
28:41
Speaker 4: work the best in like a desert, but we're using
28:44
Speaker 4: them in a lake, right, So we have to find
28:49
Speaker 4: ways to limit to improve that condition the conditions. So
28:54
Speaker 4: are filling stick better and that they cause less sensitivity
28:58
Speaker 4: to you? And so doctor Henley mentioning in certain locations
29:01
Speaker 4: in the mouth, maybe we're putting a filling under the
29:04
Speaker 4: gum line, which is a very wet area.
29:06
Speaker 3: Uh.
29:06
Speaker 4: In the past, it was really challenging for our filling
29:09
Speaker 4: materials to stick really well and to keep having from
29:14
Speaker 4: sensitivity for patients. But now they've there have been developed
29:18
Speaker 4: new filling materials that not only work in that environment better,
29:22
Speaker 4: but it also releases fluoride into the tooth to decrease
29:25
Speaker 4: the sensitivity and to increase the strength of the tooth itself.
29:28
Speaker 4: So hopefully that explained the lit I feel.
29:30
Speaker 6: Like that's what I said.
29:34
Speaker 3: That's pretty good. But the truth of the matter is
29:37
Speaker 3: is there's always this is a this is a field
29:40
Speaker 3: where there is heavy research and development in and so
29:43
Speaker 3: there are changes that are made that that you're And
29:46
Speaker 3: the thing is is, if you're like me, I think
29:48
Speaker 3: the whole. I don't know if our phones are listening
29:51
Speaker 3: to us or if it's the whole. You listen to
29:53
Speaker 3: explainers of that where you watch explainers of this, and
29:55
Speaker 3: it's supposedly the metadata, so you know, we're all three
29:57
Speaker 3: sitting in the same room together and where we've given
30:00
Speaker 3: permissions to our phones to communicate, you know, with ad
30:03
Speaker 3: targeted sales or whatever. These things go back and forth
30:06
Speaker 3: and that's how it predicts the things you're going to
30:08
Speaker 3: talk about or whatever. But whenever we get together, I
30:10
Speaker 3: get tons of like teeth related ads and stuff in
30:13
Speaker 3: my social media feeds.
30:14
Speaker 4: There's just tons of that sit They're always just there
30:16
Speaker 4: for me, I'm sure.
30:18
Speaker 3: Because you live that life. But so you see this
30:19
Speaker 3: stuff all the time. And I am not necessarily appalled,
30:22
Speaker 3: because in this day in life, what do you really
30:24
Speaker 3: see that surprises you anymore? But I can't believe all
30:26
Speaker 3: of the shortcuts that there's companies out there that try
30:29
Speaker 3: to sell people when it comes to their dental hygiene,
30:31
Speaker 3: And just from doing this show for all these years,
30:32
Speaker 3: I know that some of these things not only do
30:35
Speaker 3: they maybe not work, but it's probably not a good
30:37
Speaker 3: idea to skip all of the steps to actually get
30:40
Speaker 3: a check up, to skip right to these points. I mean,
30:42
Speaker 3: there's some things that we've learned that goe to your
30:44
Speaker 3: dentists can give you early indicators one with different health
30:47
Speaker 3: problems and stuff like that. If you're skipping right to
30:49
Speaker 3: the thing out of the box that you're getting online
30:52
Speaker 3: from TikTok or whatever, you skip all of those things
30:55
Speaker 3: that your interaction with your talk or that seems to
30:57
Speaker 3: me very risk health quote unquote healthcare.
31:02
Speaker 4: And not only that, but then it creates such a
31:04
Speaker 4: false sense of security, especially for patients, because dentistry can
31:08
Speaker 4: be kind of a silent disease until it really blows
31:12
Speaker 4: up on you, you know, with cavities especially, and suddenly
31:16
Speaker 4: they come and well, I've been doing all this stuff
31:19
Speaker 4: I thought I was supposed to be doing instead of
31:22
Speaker 4: coming to the dentist. And why is this twoth hurting? Well,
31:24
Speaker 4: it's hurting because now you need a root canal, and
31:27
Speaker 4: whatever you were doing really wasn't helping that much. So
31:29
Speaker 4: there are times when we run into that, and that's
31:31
Speaker 4: why we have these different advancements in technology to help
31:36
Speaker 4: prevent these things from happening to our patients.
31:39
Speaker 3: I'm somewhat convinced that there's companies out there that will
31:43
Speaker 3: evaluate Google search data and then create products that, although
31:48
Speaker 3: they may not actually match what people search for, but
31:51
Speaker 3: if people are like the easiest way to take care
31:53
Speaker 3: of a cavity, like these things that people try to
31:55
Speaker 3: skip all these steps and save money and everything else
31:57
Speaker 3: on they I think that products are created out of
31:59
Speaker 3: that negative space sometimes even though they don't work. It's
32:02
Speaker 3: happy to sell money, right, yes, yeah, seriously, yeah.
32:04
Speaker 5: Right, So the easiest thing to treat a cavity, you're
32:07
Speaker 5: gonna name it cavity ease, right, right, and then that's
32:09
Speaker 5: the number one Google thing.
32:11
Speaker 3: Yeah, yeah, exactly, And you call it some sort of pace,
32:14
Speaker 3: and you put something in it within and if you
32:15
Speaker 3: call it a supplement, right, you don't have to have
32:17
Speaker 3: scientific backing for it because you can create you can
32:19
Speaker 3: say supplements to anything, right, So you have cavity e's
32:22
Speaker 3: that you sell online that solves all your cavities, you
32:24
Speaker 3: make a claim for it, bamboo extract exactly, and then
32:27
Speaker 3: suddenly people are buying it like crazy. I mean, seriously,
32:29
Speaker 3: this is how all this stuff works. And and for
32:32
Speaker 3: for medical professionals, it's got to be frustrating to some
32:35
Speaker 3: degree because you have to not only I mean, I
32:37
Speaker 3: guess it's sort of competition people, but from a very
32:41
Speaker 3: humanistic standpoint, you know that there's people out there that
32:43
Speaker 3: could be getting help from what you do that are
32:45
Speaker 3: not getting helped because they're trying to take all these
32:47
Speaker 3: shortcuts and even from from everything else aside. Just from
32:50
Speaker 3: a very humanistic standpoint, that kind of stinks that there's
32:53
Speaker 3: people that are struggling, that are that are thinking that
32:55
Speaker 3: they're taking some kind of shortcut or they found some
32:57
Speaker 3: kind of hike or something, and they think, well, if
33:00
Speaker 3: this doesn't work, then nothing will. Really, all they had
33:02
Speaker 3: to do is go see the dang doctor and it
33:03
Speaker 3: would have been fine.
33:05
Speaker 5: Just like any get quick rich scheme exactly. I mean,
33:08
Speaker 5: the easiest way to build wealth is, you know, to
33:11
Speaker 5: spend less than you I don't know why we're getting
33:13
Speaker 5: into out there, but you spend less than you make
33:15
Speaker 5: and then you.
33:15
Speaker 6: Build wealth slow a little bit surely right.
33:18
Speaker 5: Incorrect by Bone's right, TikTok might not thought, but definitely
33:23
Speaker 5: when it comes to the mouth, slow and steady wins
33:25
Speaker 5: the race every time.
33:26
Speaker 3: It really is important. It's amazing in this modern world
33:29
Speaker 3: how all these things kind of been a relate, but
33:31
Speaker 3: it is true. You I mean, if you leave it
33:34
Speaker 3: to the professionals to go to the doctor where they
33:36
Speaker 3: give you your proper checkups, that feeds into your holistic care
33:40
Speaker 3: that your general practitioners can help you with your surgeon
33:43
Speaker 3: down the line, whoever it is. All of this stuff
33:44
Speaker 3: informs your your healthcare as a picture. And skipping any
33:47
Speaker 3: one of these things to try to save a few
33:49
Speaker 3: bucks here and there could affect you in the long
33:50
Speaker 3: run because you might miss something that your Dennis could
33:52
Speaker 3: pick up on with something that's wrong with with you know,
33:57
Speaker 3: some nodes that you have that could be some sort
33:59
Speaker 3: of cancerst thing, something that's going on with your gums.
34:01
Speaker 3: I mean, there's things that you guys can help with,
34:04
Speaker 3: and if you're skipping these things, it's just not a
34:05
Speaker 3: great idea.
34:06
Speaker 4: It's the old adage of you know, there's nothing new
34:08
Speaker 4: under the sun. You know, because people have always tried
34:10
Speaker 4: to find other ways to do things, easier ways to
34:13
Speaker 4: do things. But it comes down to in dentistry, we
34:18
Speaker 4: have to treat cavities, you know, we have to treat
34:20
Speaker 4: the disease. And now all these subtle things we're talking
34:23
Speaker 4: about is are they're trying to We're trying to as
34:26
Speaker 4: an industry find better ways to do it, but in
34:29
Speaker 4: the end we're kind of doing the same thing. For instance,
34:33
Speaker 4: another technological advancement that are subtle advancements or dental hand pieces.
34:37
Speaker 4: What's there what you hate about coming to the dentist
34:40
Speaker 4: you mentioned, Yeah, that's that's right. I remember having my
34:42
Speaker 4: teeth worked on by my father. I'm like, I don't
34:44
Speaker 4: know if I'm ever going to get used to the sound,
34:46
Speaker 4: you know. Unfortunately, you know you do. But but the
34:49
Speaker 4: the reality the matter is that those hand pieces have
34:53
Speaker 4: advanced so significantly and become so much quieter, you know,
34:59
Speaker 4: than they were when I was having my teeth worked on,
35:01
Speaker 4: you know, the age of sixteen. So the and it's
35:07
Speaker 4: something that is subtle that you don't realize until you
35:09
Speaker 4: have one next to another, you know, and a patient
35:12
Speaker 4: comes in and we use these newer electric hand pieces
35:14
Speaker 4: that are quite quiet comparatively speaking, and they're like, oh,
35:18
Speaker 4: I hate that sound, Like actually, this sound isn't really bad.
35:20
Speaker 4: And then I go over and I use the old
35:22
Speaker 4: air driven hand pieces that uses air to spin that
35:25
Speaker 4: the burr, and then it is about ten times as loud.
35:29
Speaker 4: Then they're like, what is that sounds like?
35:31
Speaker 3: Instead? Yeah?
35:32
Speaker 4: Right, yeah, that's what you're talking about. And in dentistry
35:35
Speaker 4: itself has tried to re imagine that. We've used lasers,
35:38
Speaker 4: we've used diode later lasers, different wavelengths of lasers, and
35:45
Speaker 4: they sound differently and some patients like that, but in
35:48
Speaker 4: the end they don't do the job that that original
35:51
Speaker 4: hand piece could do. So we have to use both technologies,
35:55
Speaker 4: you know, and and improve upon the old technology the
35:59
Speaker 4: best way that we can. But in the end we're
36:02
Speaker 4: still using a hand piece to take out the decay
36:04
Speaker 4: and treat our patients.
36:05
Speaker 3: Well, that's great information from doctor Stephen Greb from Greed
36:08
Speaker 3: Dental Group. Let me get the contact information out one
36:09
Speaker 3: more time. We're about wrapping up the show here, so
36:11
Speaker 3: let me get you the contact information Greeb Dental Group
36:13
Speaker 3: one line, Greeb Dentalgroup dot com. That's g H a
36:16
Speaker 3: R E B GREEB Dentalgroup dot com. You can go
36:19
Speaker 3: to that website find all kinds of information out about
36:21
Speaker 3: GREEB Dental Group. All the different locations cars Slaan's can
36:23
Speaker 3: All City, South Charleston, Tay's Valley, Pocus, sing Aubins and
36:26
Speaker 3: you can call that number get right up to the
36:28
Speaker 3: closest location for you find out about the different services.
36:31
Speaker 3: And one line once again, that's greed Dentalgroup dot com.
36:33
Speaker 3: One eight hundred Great Care is the phone number. One
36:35
Speaker 3: eight hundred Great Care is the phone number and GREEB
36:38
Speaker 3: Dentalgroup dot com. Show is the fourth Tuesday of every
36:41
Speaker 3: month we do this thing, and so that means that
36:43
Speaker 3: this is the last Tuesday of this month. Any that's right, yep,
36:46
Speaker 3: Doctor Greeve, thank you so much for your time, appreciate it.
36:47
Speaker 4: Guess we'll see you next month.
36:49
Speaker 3: Doctor Henley, thank you so much for your time as well.
36:51
Speaker 3: Thanks thanks you guys for coming in and coming up
36:53
Speaker 3: next will be five eighty Live and it will be
36:55
Speaker 3: more of me coming up on that show. So stay
36:57
Speaker 3: tuned for that coming up and then we'll be happy
36:59
Speaker 3: Church of what ten Dan Bongino at twelve I'll be
37:01
Speaker 3: back at three o'clock this afternoon with Dave Weekly. Four Hotline,
37:04
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37:06
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