Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Service innovation is the key to avoiding extinction - Interview with Mitch Kowalski on the future of the legal industry
Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll of United Breaks Guitars, today I am pleased to present to you a first: A follow on interview from the one I did with Karl Chapman of Riverview Law back in June.
Karl and his team at Riverview Law were kind enough to invite me along to an event that held recently at Middle Temple in London. The event was discussing the future of the legal industry and included a panel discussion that featured Mitch Kowalski who has just published a book…
The skinny
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