497: Caught in the Middle: Answering Questions from Frustrated Management

Keys To The Shop : Equipping Coffee Shop Leaders · Sep 16, 2024 · 47m

The first place you're going to see burn out in the coffee bar is in the position of management. These lucky people are not only given the task to lead the team and serve them with their role, but they are also accountable to their bosses, creating a feeling of being caught between two different groups that they have to please in their work.

Almost without fail I am asked by managers over email or at conferences some version of the same question related to being frustrated at the lack of action from their boss, or that their boss is taking actions that are frustrating to them and to the team…