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163 | Why Your Client Experience Should Benefit YOU Too (& Not Just Your Clients) with Fran from The Passions Collective
What really makes a great client experience—and how can it support both your clients and your mental health? In this episode, I’m joined by Fran Rescigno of The Passions Collective, a Client Experience Architect who helps entrepreneurs design systems that work with their brains, not against them.
We dive into:
What client experience really means (hint: it’s more than just a gift box)
How to create backend systems that reduce stress and increase sustainability
Why your brand presentation needs to match your actual process
The power of client feedback (and how to actually use it)
How a…
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