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The Simple Ways to Be a Customer Experience Expert with Shep Hyken
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm excited to bring back an episode with my friend Shep Hyken.
Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He's a customer service expert and a keynote speaker. He works with companies who want to build loyal relationships with their customers and employees by delivering fantastic customer experiences.
THIS EPISODE IS PERFECT FOR… anyone in customer service and customer success organization and leaders who wake up every day focused on improving customer experience…
The skinny
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