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ADVANCED PEST SOLUTIONS · One on One With a Professional

• 0:02
  Speaker 1: Good morning, good morning, good morning. Welcome, welcome, welcome. It's
• 0:05
  Speaker 1: time now for our one-on-one with the pros. I'm getting
• 0:08
  Speaker 1: teamed up on it, though. We have Quentin in here
• 0:11
  Speaker 1: from Advanced Pest Solutions, and you brought your friend Mark
• 0:15
  Speaker 1: in with you. How are you doing there, guy?
• 0:16
  Speaker 2: Oh, we're doing real good.
• 0:17
  Speaker 1: Good morning. Nice.
• 0:18
  Speaker 2: Weather's changing finally.
• 0:20
  Speaker 1: Oh, yeah. Does that mean any kind of migration of pests?
• 0:24
  Speaker 2: Well, we're going to start getting a lot more mice in.
• 0:26
  Speaker 1: Oh, yeah.
• 0:26
  Speaker 2: We'll start getting scorpions coming in. A lot of things,
• 0:30
  Speaker 2: when the weather changes, they start coming in to get
• 0:32
  Speaker 2: away from the cool.
• 0:33
  Speaker 1: Oh, my goodness. And that's when we call you. What's
• 0:35
  Speaker 1: your number?
• 0:36
  Speaker 3: 918-440-8797.
• 0:37
  Speaker 2: Tell us a little bit.
• 0:40
  Speaker 1: You've been around a little while.
• 0:41
  Speaker 2: Yeah, I've been doing this since 98. I've been doing
• 0:43
  Speaker 2: it for myself for the last 13 years. And, you know,
• 0:47
  Speaker 2: just happy to be part of the community and be
• 0:49
  Speaker 2: able to help people take care of the pest issues.
• 0:52
  Speaker 1: Now, you brought Mark Reynolds in here with you. And, Mark,
• 0:54
  Speaker 1: what is it that you do? We pollinate.
• 0:57
  Speaker 3: I own Predator Impact. Predator Impact is a professional wildlife
• 1:00
  Speaker 3: management company. Quentin takes care of the spiders and the
• 1:04
  Speaker 3: roaches and the bugs and the bedbugs. We take care
• 1:06
  Speaker 3: of the coons and the squirrels and the beavers and
• 1:09
  Speaker 3: the snakes and all the other things.
• 1:11
  Speaker 1: I saw Canadian geese on there. A lot of people say, well,
• 1:15
  Speaker 1: how can they be a problem? I've lived in northern
• 1:17
  Speaker 1: latitudes where they're a real big problem.
• 1:20
  Speaker 3: The golf course down in Owasso, nine-hole golf course with 738.
• 1:25
  Speaker 1: Geese on it.
• 1:27
  Speaker 3: It was a solid layer of geese. We moved all
• 1:29
  Speaker 3: of them to western Oklahoma for them.
• 1:31
  Speaker 1: A lot of people don't realize this, but they graze. Yeah,
• 1:34
  Speaker 1: they don't just eat fish. They're all over grasses.
• 1:37
  Speaker 3: They don't eat fish at all, but they love the
• 1:40
  Speaker 3: greens on a golf course.
• 1:41
  Speaker 1: Yes, they do. Oh, man. So you guys team up
• 1:45
  Speaker 1: a little bit, right?
• 1:46
  Speaker 2: Yeah, I'll get calls from time to time, you know,
• 1:48
  Speaker 2: for things that I don't take care of. It's a
• 1:51
  Speaker 2: complete different business. He has to take a lot of
• 1:54
  Speaker 2: time trapping and making sure releases and Appropriate areas. Otherwise,
• 1:59
  Speaker 2: from what I understand, they can come back if you
• 2:01
  Speaker 2: don't take them far enough away.
• 2:03
  Speaker 1: So you don't exterminate the wildlife. You relocate them.
• 2:06
  Speaker 3: Almost all of it. Some of it, like feral hogs,
• 2:08
  Speaker 3: we're not allowed to relocate. But everything else goes to
• 2:11
  Speaker 3: a wildlife preserve. Dr. Tulsa owns a big wildlife sanctuary
• 2:16
  Speaker 3: over in Nowhatta County. And everything goes over there, released.
• 2:21
  Speaker 1: How come you can't relocate wild hogs? Bruce lusses is
• 2:24
  Speaker 1: one thing.
• 2:25
  Speaker 3: They have a disease that's dangerous to cattle. Beavers are
• 2:30
  Speaker 3: hard to release. You can imagine not many people want
• 2:32
  Speaker 3: more beavers. And moles and gophers, there's no real practical
• 2:36
  Speaker 3: life catch for them.
• 2:38
  Speaker 1: There's not.
• 2:39
  Speaker 3: I don't think anyone wants them either.
• 2:42
  Speaker 1: They're elusive.
• 2:42
  Speaker 3: Believe it or not, we have customers that insist we
• 2:45
  Speaker 3: life trap mice and take them out in the country
• 2:47
  Speaker 3: and turn them loose. But mostly raccoons and beavers and squirrels.
• 2:52
  Speaker 1: Raccoons, they don't run too fast. They just kind of
• 2:54
  Speaker 1: look at you funny a lot.
• 2:56
  Speaker 3: A raccoon's quick if he wants to be.
• 2:57
  Speaker 1: If he wants to be. I haven't seen one too motivated.
• 3:00
  Speaker 1: When I tell them, hey, get out of the yard,
• 3:02
  Speaker 1: they kind of look at me and go like, eh.
• 3:03
  Speaker 1: Then they start walking off to somebody else's yard.
• 3:05
  Speaker 3: The one that is surprisingly fast is the armadillos.
• 3:07
  Speaker 1: Really?
• 3:08
  Speaker 3: Oh, they are super fast. They're faster than any dogs.
• 3:11
  Speaker 1: They don't get out of the road very fast.
• 3:13
  Speaker 3: No, they don't.
• 3:14
  Speaker 1: They just kind of look at you like, hey. Man.
• 3:18
  Speaker 1: So you guys team up on occasion in order to
• 3:20
  Speaker 1: give everybody what they really need, pest-free environment.
• 3:23
  Speaker 2: Right, right. And it's a specialized field. There's not a
• 3:27
  Speaker 2: lot of people that do it. And Mark has a
• 3:30
  Speaker 2: great reputation. He's been there for a long time. So
• 3:33
  Speaker 2: it's good to be able to share information so that
• 3:37
  Speaker 2: people can use them when they need them.
• 3:38
  Speaker 1: Oh, okay. So, you know, people who have been lifelong
• 3:42
  Speaker 1: customers of yours, and you've got a few. Boy, do
• 3:44
  Speaker 1: you have a few. They know all about these options,
• 3:47
  Speaker 1: but maybe newer customers or newer businesses have signed on
• 3:51
  Speaker 1: with you. Maybe this is their first introduction.
• 3:53
  Speaker 2: Yeah, a lot of times people just call out of
• 3:56
  Speaker 2: the blue because they see a pest control company and
• 3:59
  Speaker 2: they have a pest. It's just a different category of pests.
• 4:02
  Speaker 2: So you have different licenses for different things, and it's
• 4:06
  Speaker 2: a complete different treatment program.
• 4:08
  Speaker 1: Oh, very good. How long have you been doing this
• 4:11
  Speaker 1: with Predator Impact? Eight years.
• 4:12
  Speaker 3: We started eight years ago. It started as a sideline business,
• 4:16
  Speaker 3: and two years ago I retired and became a full-time business. Oh, okay.
• 4:20
  Speaker 1: I know how that works. It sneaks up on you
• 4:22
  Speaker 1: all of a sudden. It's like, ah, my hobby just
• 4:24
  Speaker 1: became my job. And you live happily ever after. But
• 4:29
  Speaker 1: in this case, this is really very interesting. Honeybees. Yes.
• 4:34
  Speaker 1: How do you relocate? How do you catch one?
• 4:37
  Speaker 3: Well, that's just kind of a... You have to use
• 4:39
  Speaker 3: a mitt?
• 4:40
  Speaker 1: Nope.
• 4:41
  Speaker 3: We use traps.
• 4:42
  Speaker 1: We use.
• 4:42
  Speaker 3: Basically, if a honeybee colony is invaded into a building,
• 4:48
  Speaker 3: we have two options. We call it an option. One
• 4:50
  Speaker 3: is a cutout where we actually go in and physically
• 4:52
  Speaker 3: remove part of the wall, remove the honeycomb, put them
• 4:55
  Speaker 3: into a hive, and put them into our bee yard.
• 4:57
  Speaker 1: Okay.
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  Speaker 3: The other is we call a trap out where we
• 4:59
  Speaker 3: put a one-way door on there where the bees can
• 5:02
  Speaker 3: come out. They go into a hive. They take up
• 5:05
  Speaker 3: residence there. It's a much slower process, but there's no deconstruction.
• 5:09
  Speaker 1: Oh, I gotcha, I gotcha. I've seen that when somebody
• 5:11
  Speaker 1: kind of tears a few boards away, it's like, oh, wow,
• 5:16
  Speaker 1: look at this, I'm running. And they have no idea
• 5:22
  Speaker 1: until they open her up that that's happening. Do you
• 5:26
  Speaker 1: leave older wooden buildings?
• 5:28
  Speaker 3: You'd be surprised. We've had some large mansions with the
• 5:31
  Speaker 3: columns and the porches were filled with bees. Churches with
• 5:35
  Speaker 3: the brick walls, they like rock walls.
• 5:38
  Speaker 1: They do, wow.
• 5:39
  Speaker 3: Newer homes, they get behind the rock walls and set
• 5:42
  Speaker 3: up colonies back there.
• 5:43
  Speaker 1: How many times have you had to say, help, when
• 5:46
  Speaker 1: that popped up?
• 5:46
  Speaker 2: It's usually for us, it's wasps, because I don't really
• 5:49
  Speaker 2: do bees, because you don't want to kill bees.
• 5:50
  Speaker 1: Yeah, you don't know it. Once they're gone, we're gone
• 5:53
  Speaker 1: six weeks.
• 5:54
  Speaker 2: But the wasps are pretty aggressive, some of them.
• 5:56
  Speaker 3: They can be.
• 5:57
  Speaker 2: I've got a sprayer that'll spray about 30 feet, so
• 5:59
  Speaker 2: I stand about 30 feet away. So they'll come after.
• 6:02
  Speaker 2: Even then, I've got to spray them when they're coming
• 6:04
  Speaker 2: at me sometimes.
• 6:04
  Speaker 1: Oh, they come at you like a heat-seeking missile.
• 6:06
  Speaker 3: Yeah, they really do.
• 6:08
  Speaker 1: Boy.
• 6:08
  Speaker 2: And every once in a while, somebody will call me
• 6:10
  Speaker 2: and say, yeah, I fought them myself with a little can.
• 6:13
  Speaker 2: It's like, yeah, that's a good way to get hurt.
• 6:16
  Speaker 1: Yeah, it's a real good way to get hurt. so
• 6:19
  Speaker 1: uh when when it comes to uh things that you
• 6:22
  Speaker 1: do with advanced pest solutions this is one of them
• 6:25
  Speaker 1: you call mark right right but in other uh instances
• 6:29
  Speaker 1: we've had the spiders coming down from the attic because
• 6:32
  Speaker 1: boy it's been hot.
• 6:33
  Speaker 2: Right and they'll start hibernating when it cools off the
• 6:36
  Speaker 2: brown recluse have kind of got to hibernate and put
• 6:38
  Speaker 2: shut their stuff down so they don't need to eat
• 6:40
  Speaker 2: they don't need to burn any energy you don't see
• 6:42
  Speaker 2: many of them um Scorpions start coming in as it
• 6:46
  Speaker 2: cools off. It's not really cool yet, but as it
• 6:48
  Speaker 2: cools off, they'll start coming in.
• 6:49
  Speaker 1: October, November?
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  Speaker 3: Yeah.
• 6:52
  Speaker 2: This year's crazy, so I'm not going to say.
• 6:53
  Speaker 1: Yeah, we're not going to say. Just be watching.
• 6:55
  Speaker 2: As it cools off, they'll start coming in. Wolf spotters
• 6:57
  Speaker 2: start coming in. They really don't want to come in
• 7:00
  Speaker 2: and stay, but it's cool. Wasps will start going under
• 7:03
  Speaker 2: the soffits. And what happens this time of year is
• 7:05
  Speaker 2: they'll get under the soffits, and then it'll be a
• 7:07
  Speaker 2: warm day. And somehow they always get in the house.
• 7:11
  Speaker 1: So.
• 7:12
  Speaker 2: You have to find their entryway and try to treat
• 7:14
  Speaker 2: them as best you can. This time of year, wasp
• 7:17
  Speaker 2: is a problem. Like I said, mice really start coming
• 7:20
  Speaker 2: in this time of year.
• 7:21
  Speaker 1: They do. It seems like it's like their maternity ward.
• 7:26
  Speaker 1: They like to have babies on the inside, not out
• 7:28
  Speaker 1: there in the wild where things can get them. And
• 7:32
  Speaker 1: you've got to watch out for that.
• 7:33
  Speaker 3: Fossil transition for us as well. We see the bats leaving.
• 7:38
  Speaker 1: The bats?
• 7:38
  Speaker 3: Uh-huh. We see snakes moving in. Oh. The other thing
• 7:42
  Speaker 3: we see a lot of is that all summer long,
• 7:44
  Speaker 3: the beavers have been living on cattails and pond weeds.
• 7:47
  Speaker 3: Now they're starting to cut trees for winter food, and
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  Speaker 3: people start realizing they have beavers they never realized they
• 7:52
  Speaker 3: had before.
• 7:52
  Speaker 1: All of a sudden, they see you. Oh, those guys
• 7:56
  Speaker 1: are bad.
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  Speaker 3: And they always pick the most expensive tree on the property.
• 8:00
  Speaker 1: Don't they, though? Yep. They seem to have good taste
• 8:03
  Speaker 1: or something that tastes good.
• 8:04
  Speaker 3: Tastes good.
• 8:05
  Speaker 1: They don't know a tree by a tree until they
• 8:08
  Speaker 1: bite into it anyway. But, yeah, that's got to be something.
• 8:10
  Speaker 1: Kind of hard to move those around. Nobody wants them.
• 8:13
  Speaker 1: I mean, they seem like fun and innocuous creatures until
• 8:17
  Speaker 1: they start tearing down your trees and messing up your waterways.
• 8:21
  Speaker 3: Yep. We are allowed to relocate a few of them,
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  Speaker 3: but they're difficult to relocate.
• 8:25
  Speaker 1: They're kind of crafty, too. Oh, my goodness sakes. And
• 8:29
  Speaker 1: like you say, moles and gophers, they're kind of on
• 8:31
  Speaker 1: their own, right? Yep. I've only seen one mole pop
• 8:34
  Speaker 1: up out of the hole. It was getting like dusk,
• 8:38
  Speaker 1: kind of darkish. That was the ugliest thing I think
• 8:40
  Speaker 1: I ever saw in my life, except for when I
• 8:43
  Speaker 1: look in the mirror. But, I mean, my, those are
• 8:46
  Speaker 1: homely things.
• 8:48
  Speaker 2: That's why they stay in the ground.
• 8:51
  Speaker 1: Good reason. It doesn't look very functional either, but they
• 8:56
  Speaker 1: do what they do. God put them here for a reason,
• 8:58
  Speaker 1: so there you go. Now, you're coming off the big
• 9:01
  Speaker 1: award here for having that very nice business, as the
• 9:04
  Speaker 1: people of the area have commanded you. And it's nice
• 9:10
  Speaker 1: to be loved, right? Right.
• 9:12
  Speaker 2: It was a nice award to get.
• 9:13
  Speaker 1: Yeah. But translating that into customers is pretty good, too,
• 9:18
  Speaker 1: because word of mouth travels after. They say, hey, you know,
• 9:20
  Speaker 1: these are my guys. They also won an award, by
• 9:22
  Speaker 1: the way. Oh, sure.
• 9:23
  Speaker 3: I'll give them a call.
• 9:24
  Speaker 2: Word of mouth is great. We have a lot of
• 9:25
  Speaker 2: Google reviews. We have a lot of five-star Google reviews.
• 9:29
  Speaker 2: That's probably my number one way.
• 9:30
  Speaker 3: Yeah, yeah.
• 9:33
  Speaker 1: Doing a good job really kind of says it for everybody,
• 9:36
  Speaker 1: doesn't it?
• 9:37
  Speaker 2: Yeah, I mean, Google reviews are kind of like word
• 9:39
  Speaker 2: of mouth on the Internet. So it didn't go the
• 9:43
  Speaker 2: other way, too. You get some bad ones, then you've
• 9:45
  Speaker 2: got to deal with that. But so far, I haven't
• 9:47
  Speaker 2: got anything bad.
• 9:49
  Speaker 1: Well, a good job always pays dividends, wouldn't you say, Mark?
• 9:52
  Speaker 3: We've got 160 five-star reviews. None of them that aren't five-star. Wow.
• 9:57
  Speaker 3: I always worry people will look at that and think
• 9:59
  Speaker 3: it's a bunch of your friends or something.
• 10:01
  Speaker 1: Yeah.
• 10:01
  Speaker 3: They're all legit.
• 10:02
  Speaker 1: You've got a lot of friends, huh? You think you've
• 10:03
  Speaker 1: got 160 friends?
• 10:05
  Speaker 2: Yeah, we have 135 five-star reviews, no bad ones either.
• 10:08
  Speaker 1: Oh, that's great. That is awesome.
• 10:10
  Speaker 2: And it's something that wasn't a thing a few years ago.
• 10:13
  Speaker 2: And it's just the last few years I thought, you know,
• 10:15
  Speaker 2: I ought to start doing this.
• 10:17
  Speaker 1: See how it works. Everyone looks.
• 10:19
  Speaker 2: You go to a restaurant, you look at Google reviews
• 10:21
  Speaker 2: to see, okay, this has got a 1.5. Don't think
• 10:23
  Speaker 2: I'll go there.
• 10:24
  Speaker 3: Ooh.
• 10:24
  Speaker 1: You know, but.
• 10:26
  Speaker 2: And then you've got to... There's not a lot of
• 10:28
  Speaker 2: companies that are just all five-star. I mean, usually it's... 4-3.
• 10:32
  Speaker 2: I mean, it's hard to keep a five-star review.
• 10:35
  Speaker 1: It is, but you guys have both been doing a
• 10:37
  Speaker 1: great job.
• 10:38
  Speaker 3: Word of mouth is our biggest draw, 100%. And we,
• 10:42
  Speaker 3: I mean, if the job runs long or we run
• 10:45
  Speaker 3: into unexpected things, we just suck it up and move
• 10:48
  Speaker 3: on and keep the customer happy. That's the most important part.
• 10:51
  Speaker 1: Very good.
• 10:51
  Speaker 2: At the end of the day, when you're in this
• 10:53
  Speaker 2: kind of business, you have to be service-oriented. You have
• 10:56
  Speaker 2: to have a servant's heart. And if you don't, you're
• 10:59
  Speaker 2: probably not going to be successful. You can't just, like,
• 11:01
  Speaker 2: I'm going to run in and run out because there's
• 11:03
  Speaker 2: a lot of things that don't work for it.
• 11:05
  Speaker 1: Yeah. You know, like you tell everybody, one time probably
• 11:09
  Speaker 1: ain't going to do it because we're dealing with living things. Right.
• 11:12
  Speaker 1: And they have patterns.
• 11:14
  Speaker 2: I'll get that from time to time for ants, let's say.
• 11:16
  Speaker 2: And you can knock them down. And there's times I'll
• 11:19
  Speaker 2: knock them down for half a season.
• 11:21
  Speaker 1: Yeah.
• 11:21
  Speaker 2: Though in the summertime, initially, when it starts warming up,
• 11:25
  Speaker 2: they start coming in in the spring because of the rain.
• 11:29
  Speaker 2: and everything gets saturated. It's reversed in the summer, like
• 11:33
  Speaker 2: it has been now. It's dry, so people are getting
• 11:35
  Speaker 2: a lot of ants in because now they're looking for moisture.
• 11:38
  Speaker 2: So it's a seasonal thing. But I tell people, you know,
• 11:41
  Speaker 2: one treatment, it might work, but I can't really guarantee
• 11:45
  Speaker 2: that that's going to happen. That's why the maintenance program...
• 11:48
  Speaker 2: It's so important.
• 11:49
  Speaker 1: And people understand it. And same way with your business,
• 11:52
  Speaker 1: I mentioned.
• 11:52
  Speaker 2: A little bit.
• 11:53
  Speaker 3: A lot of our stuff is one of. Somebody's raccoon
• 11:56
  Speaker 3: broke into a house. Squirrels shoot a hole in the soffits.
• 12:00
  Speaker 3: Those kind of things are fixed and resolved. Moles and
• 12:04
  Speaker 3: armadillos both tend to be an ongoing problem.
• 12:06
  Speaker 2: Do you do the repairs and stuff as well?
• 12:10
  Speaker 1: Absolutely.
• 12:10
  Speaker 2: Soffits.
• 12:11
  Speaker 1: Oh, really?
• 12:11
  Speaker 3: That's a big part of it.
• 12:13
  Speaker 1: Yeah.
• 12:13
  Speaker 3: Yeah, that's important because if we don't do the repairs,
• 12:15
  Speaker 3: I can't guarantee that they won't come back.
• 12:17
  Speaker 1: Yeah, they'll just sit there and say, well, they were
• 12:19
  Speaker 1: mad at us, but we'll see how they are now.
• 12:21
  Speaker 2: Right, right.
• 12:22
  Speaker 1: Oh, my.
• 12:23
  Speaker 2: Yeah, when I go to, because there's been times that
• 12:25
  Speaker 2: I've had, same with mice, you go do an inspection. First,
• 12:28
  Speaker 2: you've got to figure out where they're coming in. That's
• 12:30
  Speaker 2: got to be dealt with, and then you take care
• 12:34
  Speaker 2: of the issue.
• 12:35
  Speaker 3: All righty.
• 12:36
  Speaker 1: Quentin, where can we find you for Advanced Pest Solutions?
• 12:40
  Speaker 2: So you can find me on the website. It's apestsolution.com.
• 12:44
  Speaker 2: Or you can give me a call at 918-440-8797. Just
• 12:49
  Speaker 2: give us a call. Like I said, if I don't answer,
• 12:52
  Speaker 2: leave me a message and I'll get back with you
• 12:53
  Speaker 2: as soon as I get free from whatever I'm doing.
• 12:56
  Speaker 1: And Mark Reynolds, where can we get a hold of you?
• 12:58
  Speaker 3: The www.predatorimpact.com or 918-397-4091.
• 13:03
  Speaker 1: Gentlemen, thank you both for being on with us today.
• 13:09
  Speaker 1: Really appreciate it. Learned a lot, that for sure. You
• 13:12
  Speaker 1: get an education on a Monday. Bye, guys. Good for
• 13:15
  Speaker 1: the head. All right.
• 13:16
  Speaker 3: Thank you, guys.